Customer Reviews for Shoppers Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shoppers Supply

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jennifer C.
Rating:

The cab was not sanitized. Luckily I brought my own spray and wipes, but there was dust and crumbs on the console and floor. The cargo area was clean, the outside was dirty.

sean S.
Rating:

Customer did not leave a comment.

paul K.
Rating:

Customer did not leave a comment.

Terry P.
Rating:

Customer did not leave a comment.

Calvin N.
Rating:

great and easy rental process. very helpful people.

LATASHA L.
Rating:

Drop off procedure(handing in the keys) extremely convenient. I was welcomed immediately when walking into the store.

Carol L.
Rating:

Customer did not leave a comment.

Joshua B.
Rating:

Customer did not leave a comment.

Larry S.
Rating:

Customer did not leave a comment.

Matthew J.
Rating:

Customer did not leave a comment.

Josh G.
Rating:

The mobile check in/pick up process was awful. It took about 40 minutes. The app kept saying I didn't have any data connection (I know this area well, I don't believe this to be true) and would just sit there and spin. I wish I had picked it up the prior night. Big delay on my day.

Michelle M.
Rating:

Had an excellent experience.

DENNIS F.
Rating:

Customer did not leave a comment.

THOMAS P.
Rating:

Customer did not leave a comment.

joseph C.
Rating:

Shoppers is Great. Organized and faster than going to a U-Haul store and waiting with 3 people in front of you in line. These guys are the best!

Adriana G.
Rating:

Great customer service

brittany D.
Rating:

Not the fault of the location but waited over 45 min for the truck to be ready cause the U-Haul website was down. We were there right at 3 with our 3 young kids.

Shelley R.
Rating:

Customer did not leave a comment.

Mirwais U.
Rating:

excellent trucks for moving

Anton K.
Rating:

Customer did not leave a comment.

Quinten T.
Rating:

I preordered on-line because Your website says it saves time. When I went to go rent the truck the order was put in completely new. I even had a different confirmation number. Even after I told the guy I had pre-arrange the rental. I got an email from U-Haul stating I did not pick up the truck so my first confirmation was canceled. It took forever to rent a truck. Then the guy left off my insurance, and the dolly. What good does it do the pre-rent if they're going to dismiss the order and not put on the extras that I asked for? I return the truck seven hours early with no credit. Took three guys to check the truck back in. Just lost. The manager was very rude. What a jerk. It seems like Pinske is the way to go. Doesn't do any good to rent online or pre-fill out the order. Just a waste of time. I'm am not happy with this U-haul experience.

Carl N.
Rating:

Customer did not leave a comment.

George B.
Rating:

Customer did not leave a comment.

Aldo S.
Rating:

Truck needs to tune up for better performance and good gas mileage.

Robert M.
Rating:

Everything was great.

Erik M.
Rating:

Customer did not leave a comment.

BRUCE C.
Rating:

I left my wallet accidentally... I called in and they retrieve my wallet and when I got there everything was in place.. just wanted to say thanks for their honesty and professionalism... great job and thank you once again😎

Robert G.
Rating:

We requested a dolly and one wasn't in the truck. We were charged for it, but never received one to use.

Samantha S.
Rating:

I was reserved online, was in and out with little effort.

Diane A.
Rating:

Customer did not leave a comment.

Kristen G.
Rating:

Everything was great!

LARRY S.
Rating:

Very friendly staff and professional

Eric H.
Rating:

Customer did not leave a comment.

Joe B.
Rating:

Employee walked me to the truck handed me the keys and told me "you're good to go" no inspection was done. After getting into the truck and checking it myself I notice that it only has a quarter tank dirty windshield and a dirty moving blanket not folded in the back. I call the store to tell them about gas lvl and I'm just informed by a different employee to bring it back with a quarter tank... i turn the truck in later that night as instructed. The next morning I received a receipt charging me 80 some dollars in gas and other charges. I come into the store to dispute the receipt a new employee tells me "there is nothing I can do" and gives me a number to call. I called the number spoke to someone else who passed the buck to another person saying "someone will reach out to you" I ask when? I was told "I don't know their schedule". Multiple balls dropped by multiple employees... terrible experience.

Roy H.
Rating:

Customer did not leave a comment.

Amanda K.
Rating:

Customer did not leave a comment.

BRADLEY S.
Rating:

Nothing

Nancy R.
Rating:

Customer did not leave a comment.

Michael A.
Rating:

Customer did not leave a comment.

Gregory M.
Rating:

Customer did not leave a comment.

Scott A.
Rating:

Customer did not leave a comment.

William L.
Rating:

Great job

Kevin N.
Rating:

Customer did not leave a comment.

TIM K.
Rating:

Customer did not leave a comment.

scott K.
Rating:

Customer did not leave a comment.

Brandon L.
Rating:

Checkout was pretty standard. It took a little longer than I hoped but I also didn't check in remotely like I could have. All in all a pretty average checkout process.

ANN A.
Rating:

I was charged twice for the truck. As a newly single mom going through a divorce that is the last thing I needed.

Stuart K.
Rating:

Customer did not leave a comment.

karen S.
Rating:

Great service!

Paul S.
Rating:

The guy did not know what he was doing. He did not lock down the trailer. So when we loaded the car it went straight in the air. My son back the car off right away. Another employee had to fix it all. I would never rent from them ever. Horrible. You should not allow them to represent UHaul ever.

Scott H.
Rating:

Customer did not leave a comment.

Gail C.
Rating:

Customer did not leave a comment.

Gail C.
Rating:

Customer service was excellent. Check out in the yard customer service so nice and helpful.

Fernando R.
Rating:

Customer did not leave a comment.

Caitlin M.
Rating:

Customer did not leave a comment.

Benita H.
Rating:

Great customer service, I'm from TN and the service was never as great as this! Thanks a bunch??

BARRY F.
Rating:

Customer did not leave a comment.

Mike G.
Rating:

Excellent customer service

William M.
Rating:

Customer did not leave a comment.

Jonathon H.
Rating:

Great customer service

JASON B.
Rating:

Customer did not leave a comment.

William T.
Rating:

Customer did not leave a comment.

Randy H.
Rating:

Customer did not leave a comment.

Jon E.
Rating:

Customer did not leave a comment.

Monte P.
Rating:

Customer did not leave a comment.

Lorraine M.
Rating:

The location and personnel were great. I had issues with reservations. It was noted that I was in need of a truck that accommodated 3 ppl but Inwas given a truck with bucket seats. I have called customer service but have not received a return call.

Miguel J.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Guy at the store was great and helpful. Best experience I could have.

Monte P.
Rating:

I always received fast and courteous help.

Barbara L.
Rating:

Everything went well no problem. ??

Pat C.
Rating:

Thank you Tim.

Monte P.
Rating:

I always receive quick and friendly service.

James E.
Rating:

What Great people at this location. Ease of return reliaved many stresses. Highly recommend!

Michael F.
Rating:

Customer did not leave a comment.

Thomas P.
Rating:

Customer did not leave a comment.

James N.
Rating:

Customer did not leave a comment.

Kelly D.
Rating:

Customer did not leave a comment.

Dennis S.
Rating:

The trailer I rented had a faulty door that did not close. However, I discovered the malfunction before I left town and returned to Shoppers where the staff was very helpful and apologetic and exchanged the trailer without any hassle

ASELA M.
Rating:

Bad experience ! Rent equipment return same day but they charge for two days! I have to call uhal to get the refund. It not convenient for customer. Not recommended this location!

James E.
Rating:

Super helpful personnel. Alex stepped forward and calmed nerves with his professionalism, resulting in a smooth return and subsequent re-check- out on the same truck to Kansas. Excellent experience.

James E.
Rating:

Very fast and easy

James E.
Rating:

EXCELLENT LOCATION, OUTSTANDING PEOPLE MAKE IT SO EASYYOU FEEL AS IF YOU WANT TO ASK, IS THAT IT? THAT'S ALL AND DONE IN THE A VERY EFFICIENT MANNER. HIGHLY RECOMMEND!

BRADLEY W.
Rating:

everything was perfect the Shopper's team helped me with a difficult situation, which was getting my damaged Ford Explorer and my 22 year old son back from Flagstaff.

CHRISTY B.
Rating:

Customer did not leave a comment.

Robert V.
Rating:

Thanks

Shawn G.
Rating:

Wanted to rent a car trailer vs. a car dolly. Only needed it for 2 days. Uhaul made no concessions for this, sticking to their price for up to 6 days. Whilst, for 6 days, that would still be a good deal, I don't feel that they are considering the possibilities of different customers needs.

Scott Karen T.
Rating:

You overcharged me for gas that I have proof I put back in the truck. The Shoppers manager in Chandler was extremely rude and refused to assist us in resolving the issue. Extremely disappointed in Shoppers Chandler and UHaul for not rectifying situation immediately.

Pat J.
Rating:

Customer did not leave a comment.

Jeff T.
Rating:

Customer did not leave a comment.

Frederick E.
Rating:

Customer did not leave a comment.

Kimberly B.
Rating:

Customer did not leave a comment.

Ron W.
Rating:

I would prefer to pick up the trailor closer to where I live than have to miles for it

Gaurav A.
Rating:

There were issues with billing, I didn't receive my entire money back. Disappointment!!

Chuck W.
Rating:

Customer did not leave a comment.

Charles K.
Rating:

We were able to rent a 15 ft truck same day and pick up within an hour and a half. We were walked through the whole process of renting and how the truck works. We were so pleased with the overall customer service, we'll definitely be back to rent specifically from this location.

Raymond M.
Rating:

Customer did not leave a comment.

Chuck W.
Rating:

The service was exceptional. Mile and Tom truly understand customer service

Heather S.
Rating:

Customer did not leave a comment.

joal W.
Rating:

Rented online thru my app once again today and expected to get my keys from the lock box.. nope..had to go in AGAIN, look for an employee, and get the keys.. why have the online "faster option" if I have to keep walking into the store to get the keys!? It's been brought to their attention as well as previous surveys and not one change..

Steve W.
Rating:

Order the 26 ft truck 3 weeks in advance when it come to the day to pick it up the size of truck was no not available U-Haul wanted me to drive an hour out of my way to go pick up a different one. That was unacceptable there is no excuse for it

No reviews have been submitted for this location.

Back
To Top