Customer Reviews for Shoppers Supply
(U-Haul Neighborhood Dealer)

670 reviews

2880 S Alma School Rd   Chandler, AZ 85286

(480) 899-9757

Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(480) 899-9757

2880 S Alma School Rd
Chandler, AZ 85286

Services at this Location:

Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I would recommend not starting the rental time until after the keys and rental questions and pictures have been received. I wasn't able to drive off with the rental until 20mins after my appointment and had to call u-haul to adjust my return time.

Chalnsey P. 
Rating:
5.0

The gentleman was efficient and informative. Love this store too!!

Linda F. 
Rating:
5.0

Customer did not leave a comment.

marty B. 
Rating:
5.0

Nothing. They were great.

MARK F. 
Rating:
1.0

Information stated it was available for 24/7 truck share - scheduled it for 830 pick up - wasn't able to process everything until after the person inside was able to around 915 and caused me to be late for a pickup and incur a fee.

Christopher J. 
Rating:
1.0

Well for starters I would have the rental that the customer was expecting when they are supposed to pick up , and if the reservation that was promised wasn't available for whatever reason, I would do whatever I possibly could to make sure that customer got what he needed, even if that meant delivering the vehicle to them or taking them wherever they need to be to in order to make it right and get them what we promised. Even if that means leaving my post or taking time out of my schedule. Basically the opposite of everything you did for me when renting me a van that had already been rented out. Worst experience ever, and at one point I was actually in tears ...a grown ass man with tears of frustration and feeling of abandonment.

jt M. 
Rating:
5.0

Customer did not leave a comment.

mike T. 
Rating:
5.0

Friendly and helpful

dennis C. 
Rating:
5.0

The gentleman who helped me was fantastic and I really appreciated his help.. Thank you!

Brett S. 
Rating:
5.0

The front Customer Service desk, in the store itself, should help the Uhaul gentleman with answering the Uhaul phone. He is excellent representative for Uhaul but seems to be spread a little too thin, especially with the size of the main store! Otherwise, outstanding service from a very cordial and welcoming individual whose name I have forgotten. (Lots of arm tattoos)

ANDREW W. 
Rating:
4.0

The gentleman that helped me was super nice and helpful.

jeffery T. 
Rating:
5.0

Customer did not leave a comment.

ilean G. 
Rating:
5.0

There was confusion when more than one person in the household holds an account. When my husband attempted to return truck it didn't recognize a reservation clicking the link because he wasn't using the phone that the reservation was made with.

Edmund M. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Location was not a typical UHaul location, felt strange dropping off truck at a parking lot. Better instructions and guidance would have been reassuring

MAHESH S. 
Rating:
3.0

Customer did not leave a comment.

Salvador R. 
Rating:
5.0

The people at Shoppers were very helpful and friendly.

David W. 
Rating:
4.0

People helping me was awesome and friendly

Rose C. 
Rating:
3.0

The cab was not sanitized. Luckily I brought my own spray and wipes, but there was dust and crumbs on the console and floor. The cargo area was clean, the outside was dirty.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

sean S. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

great and easy rental process. very helpful people.

Calvin N. 
Rating:
5.0

Drop off procedure(handing in the keys) extremely convenient. I was welcomed immediately when walking into the store.

LATASHA L. 
Rating:
4.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

The mobile check in/pick up process was awful. It took about 40 minutes. The app kept saying I didn't have any data connection (I know this area well, I don't believe this to be true) and would just sit there and spin. I wish I had picked it up the prior night. Big delay on my day.

Josh G. 
Rating:
5.0

Had an excellent experience.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Shoppers is Great. Organized and faster than going to a U-Haul store and waiting with 3 people in front of you in line. These guys are the best!

joseph C. 
Rating:
5.0

Great customer service

Adriana G. 
Rating:
3.0

Not the fault of the location but waited over 45 min for the truck to be ready cause the U-Haul website was down. We were there right at 3 with our 3 young kids.

brittany D. 
Rating:
5.0

Customer did not leave a comment.

Shelley R. 
Rating:
5.0

excellent trucks for moving

Mirwais U. 
Rating:
5.0

Customer did not leave a comment.

Anton K. 
Rating:
1.0

I preordered on-line because Your website says it saves time. When I went to go rent the truck the order was put in completely new. I even had a different confirmation number. Even after I told the guy I had pre-arrange the rental. I got an email from U-Haul stating I did not pick up the truck so my first confirmation was canceled. It took forever to rent a truck. Then the guy left off my insurance, and the dolly. What good does it do the pre-rent if they're going to dismiss the order and not put on the extras that I asked for? I return the truck seven hours early with no credit. Took three guys to check the truck back in. Just lost. The manager was very rude. What a jerk. It seems like Pinske is the way to go. Doesn't do any good to rent online or pre-fill out the order. Just a waste of time. I'm am not happy with this U-haul experience.

Quinten T. 
Rating:
5.0

Customer did not leave a comment.

Carl N. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Truck needs to tune up for better performance and good gas mileage.

Aldo S. 
Rating:
5.0

Everything was great.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

I left my wallet accidentally... I called in and they retrieve my wallet and when I got there everything was in place.. just wanted to say thanks for their honesty and professionalism... great job and thank you once again😎

BRUCE C. 
Rating:
5.0

We requested a dolly and one wasn't in the truck. We were charged for it, but never received one to use.

Robert G. 
Rating:
5.0

I was reserved online, was in and out with little effort.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Diane A. 
Rating:
5.0

Everything was great!

Kristen G. 
Rating:
5.0

Very friendly staff and professional

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
1.0

Employee walked me to the truck handed me the keys and told me "you're good to go" no inspection was done. After getting into the truck and checking it myself I notice that it only has a quarter tank dirty windshield and a dirty moving blanket not folded in the back. I call the store to tell them about gas lvl and I'm just informed by a different employee to bring it back with a quarter tank... i turn the truck in later that night as instructed. The next morning I received a receipt charging me 80 some dollars in gas and other charges. I come into the store to dispute the receipt a new employee tells me "there is nothing I can do" and gives me a number to call. I called the number spoke to someone else who passed the buck to another person saying "someone will reach out to you" I ask when? I was told "I don't know their schedule". Multiple balls dropped by multiple employees... terrible experience.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Nothing

BRADLEY S. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
4.0

Great job

William L. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

TIM K. 
Rating:
5.0

Customer did not leave a comment.

scott K. 
Rating:
3.0

Checkout was pretty standard. It took a little longer than I hoped but I also didn't check in remotely like I could have. All in all a pretty average checkout process.

Brandon L. 
Rating:
1.0

I was charged twice for the truck. As a newly single mom going through a divorce that is the last thing I needed.

ANN A. 
Rating:
5.0

Customer did not leave a comment.

Stuart K. 
Rating:
5.0

Great service!

karen S. 
Rating:
1.0

The guy did not know what he was doing. He did not lock down the trailer. So when we loaded the car it went straight in the air. My son back the car off right away. Another employee had to fix it all. I would never rent from them ever. Horrible. You should not allow them to represent UHaul ever.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Gail C. 
Rating:
5.0

Customer service was excellent. Check out in the yard customer service so nice and helpful.

Gail C. 
Rating:
5.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
5.0

Great customer service, I'm from TN and the service was never as great as this! Thanks a bunch??

Benita H. 
Rating:
5.0

Customer did not leave a comment.

BARRY F. 
Rating:
5.0

Excellent customer service

Mike G. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great customer service

Jonathon H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Jon E. 
Rating:
5.0

Customer did not leave a comment.

Monte P. 
Rating:
5.0

The location and personnel were great. I had issues with reservations. It was noted that I was in need of a truck that accommodated 3 ppl but Inwas given a truck with bucket seats. I have called customer service but have not received a return call.

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Miguel J. 
Rating:
5.0

Guy at the store was great and helpful. Best experience I could have.

Joseph B. 
Rating:
5.0

I always received fast and courteous help.

Monte P. 
Rating:
5.0

Everything went well no problem. ??

Barbara L. 
Rating:
5.0

Thank you Tim.

Pat C. 
Rating:
5.0

I always receive quick and friendly service.

Monte P. 
Rating:
5.0

What Great people at this location. Ease of return reliaved many stresses. Highly recommend!

James E. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

The trailer I rented had a faulty door that did not close. However, I discovered the malfunction before I left town and returned to Shoppers where the staff was very helpful and apologetic and exchanged the trailer without any hassle

Dennis S. 
Rating:
1.0

Bad experience ! Rent equipment return same day but they charge for two days! I have to call uhal to get the refund. It not convenient for customer. Not recommended this location!

ASELA M. 
Rating:
5.0

Super helpful personnel. Alex stepped forward and calmed nerves with his professionalism, resulting in a smooth return and subsequent re-check- out on the same truck to Kansas. Excellent experience.

James E. 
Rating:
5.0

Very fast and easy

James E. 
Rating:
5.0

EXCELLENT LOCATION, OUTSTANDING PEOPLE MAKE IT SO EASYYOU FEEL AS IF YOU WANT TO ASK, IS THAT IT? THAT'S ALL AND DONE IN THE A VERY EFFICIENT MANNER. HIGHLY RECOMMEND!

James E. 
No reviews have been submitted for this location.

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