A seamless and flawless transaction. Everything was excellent from my interaction with the representative who was excellent to the return of the vehicle. The vehicle was in great shape and again the representative was knowledgeable technically proficient an very personable.
DEBRA A
Shoppers Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chandler, AZ 85286
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkMake sure a truck is available when it’s supposed to be
MARYANN FWhen I picked up the vehicle, the staff member stated the tank was a quarter full, but upon inspection, the actual fuel level didn't match that claim. I was in a rush, so I decided to overlook it, assuming the discrepancy was negligible. I returned the vehicle with more fuel than when I picked it up, yet they still charged me a $30 fuel service fee and a $50 fuel surcharge. Even after they inspected the vehicle and I asked if everything was in order, the staff confirmed that everything was fine. Had I known they would charge those fees, I could have refueled it myself or clarified the issue right then and there, especially since I returned the vehicle earlier than planned. Instead, they simply said everything was fine and promised to email the invoice. When I received the invoice, the details listed did not match reality. Stay away from this place if you plan to rent a U-Haul. I have rented from U-Hual many times before, but this was my first bad experience at this location. I also took a photo of the fuel level when I returned the car, but there is no option to upload a picture in this section.
David PIn the process of renting, we had to switch trucks at the rental location because the tail lights did not work, and the trailer for the same reason. On our trip across country from Arizona to Mississippi, the 26 foot truck lost a wheel bearing and took out the spindle on the driver side. It came very close to being a disastrous accident. My wife ended up having to wait a full day delaying her in New Mexico. The U-Haul call center has awful customer service. I actually had an agent argue with me about what happened, and left me on hold twice on an hour and six minute call. One hold was over ten minutes and the second was over fifteen ( I timed both on my phone). She then dumped me into a supervisor, who thought I asked for a supervisor, which I did not. I was told the case would be escalated, and I would be contacted. Never heard anything back. Eventually, someone got my wife a hotel room, and I went on to Mississippi to close on our new house while she waited for the truck repair. The repair manager Steven was the only saving grace to the whole incident, as he seems to be the only employee who not only knows his job, but tried his best to go above and beyond. On my way to Mississippi, the trailer has a tire disentegrate leaving me on the side of I 40 in Oklahoma. The third party roadside assistance was great, but otherwise my entire experience with U-Haul was dismal at best, and find the company to have horrid equipment maintenance standards. This is not or only incident with the company, as two years ago we had an entire wheel shear of a car trailer while hauling a car in Illinois, and roadside assistance never showed. An Illinois State trooper has to assist getting the car off the trailer, and then the replacement trailer was in Arkansas. So my wife and parents had to drive all that way to get a trailer to go to Arizona. I would say U-Haul owes my family an explanation, an apology, and some compensation.
Eric NIn the process of renting, we had to switch trucks at the rental location because the tail lights did not work, and the trailer for the same reason. On our trip across country from Arizona to Mississippi, the 26 foot truck lost a wheel bearing and took out the spindle on the driver side. It came very close to being a disastrous accident. My wife ended up having to wait a full day delaying her in New Mexico. The U-Haul call center has awful customer service. I actually had an agent argue with me about what happened, and left me on hold twice on an hour and six minute call. One hold was over ten minutes and the second was over fifteen ( I timed both on my phone). She then dumped me into a supervisor, who thought I asked for a supervisor, which I did not. I was told the case would be escalated, and I would be contacted. Never heard anything back. Eventually, someone got my wife a hotel room, and I went on to Mississippi to close on our new house while she waited for the truck repair. The repair manager Steven was the only saving grace to the whole incident, as he seems to be the only employee who not only knows his job, but tried his best to go above and beyond. On my way to Mississippi, the trailer has a tire disentegrate leaving me on the side of I 40 in Oklahoma. The third party roadside assistance was great, but otherwise my entire experience with U-Haul was dismal at best, and find the company to have horrid equipment maintenance standards. This is not or only incident with the company, as two years ago we had an entire wheel shear of a car trailer while hauling a car in Illinois, and roadside assistance never showed. An Illinois State trooper has to assist getting the car off the trailer, and then the replacement trailer was in Arkansas. So my wife and parents had to drive all that way to get a trailer to go to Arizona. I would say U-Haul owes my family an explanation, am apology, and some compensation.
Eric N