I would recommend not starting the rental time until after the keys and rental questions and pictures have been received. I wasn't able to drive off with the rental until 20mins after my appointment and had to call u-haul to adjust my return time.Chalnsey P.
Trailer Rental & Towing in Chandler, AZ at Shoppers Supply
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Chandler, AZ 85286
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The gentleman was efficient and informative. Love this store too!!Linda F.
Nothing. They were great.MARK F.
Information stated it was available for 24/7 truck share - scheduled it for 830 pick up - wasn't able to process everything until after the person inside was able to around 915 and caused me to be late for a pickup and incur a fee.Christopher J.
Well for starters I would have the rental that the customer was expecting when they are supposed to pick up , and if the reservation that was promised wasn't available for whatever reason, I would do whatever I possibly could to make sure that customer got what he needed, even if that meant delivering the vehicle to them or taking them wherever they need to be to in order to make it right and get them what we promised. Even if that means leaving my post or taking time out of my schedule. Basically the opposite of everything you did for me when renting me a van that had already been rented out. Worst experience ever, and at one point I was actually in tears ...a grown ass man with tears of frustration and feeling of abandonment.jt M.
Friendly and helpfuldennis C.
The gentleman who helped me was fantastic and I really appreciated his help.. Thank you!Brett S.
The front Customer Service desk, in the store itself, should help the Uhaul gentleman with answering the Uhaul phone. He is excellent representative for Uhaul but seems to be spread a little too thin, especially with the size of the main store! Otherwise, outstanding service from a very cordial and welcoming individual whose name I have forgotten. (Lots of arm tattoos)ANDREW W.
The gentleman that helped me was super nice and helpful.jeffery T.
There was confusion when more than one person in the household holds an account. When my husband attempted to return truck it didn't recognize a reservation clicking the link because he wasn't using the phone that the reservation was made with.Edmund M.
Location was not a typical UHaul location, felt strange dropping off truck at a parking lot. Better instructions and guidance would have been reassuringMAHESH S.
The people at Shoppers were very helpful and friendly.David W.
People helping me was awesome and friendlyRose C.
The cab was not sanitized. Luckily I brought my own spray and wipes, but there was dust and crumbs on the console and floor. The cargo area was clean, the outside was dirty.Jennifer C.
great and easy rental process. very helpful people.Calvin N.
Drop off procedure(handing in the keys) extremely convenient. I was welcomed immediately when walking into the store.LATASHA L.
The mobile check in/pick up process was awful. It took about 40 minutes. The app kept saying I didn't have any data connection (I know this area well, I don't believe this to be true) and would just sit there and spin. I wish I had picked it up the prior night. Big delay on my day.Josh G.
Had an excellent experience.Michelle M.
Shoppers is Great. Organized and faster than going to a U-Haul store and waiting with 3 people in front of you in line. These guys are the best!joseph C.
Great customer serviceAdriana G.
Not the fault of the location but waited over 45 min for the truck to be ready cause the U-Haul website was down. We were there right at 3 with our 3 young kids.brittany D.
excellent trucks for movingMirwais U.
I preordered on-line because Your website says it saves time. When I went to go rent the truck the order was put in completely new. I even had a different confirmation number. Even after I told the guy I had pre-arrange the rental. I got an email from U-Haul stating I did not pick up the truck so my first confirmation was canceled. It took forever to rent a truck. Then the guy left off my insurance, and the dolly. What good does it do the pre-rent if they're going to dismiss the order and not put on the extras that I asked for? I return the truck seven hours early with no credit. Took three guys to check the truck back in. Just lost. The manager was very rude. What a jerk. It seems like Pinske is the way to go. Doesn't do any good to rent online or pre-fill out the order. Just a waste of time. I'm am not happy with this U-haul experience.Quinten T.
Truck needs to tune up for better performance and good gas mileage.Aldo S.
Everything was great.Robert M.