Customer Reviews for Shutter's Tire & Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shutter's Tire & Auto

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Christopher E.
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CHARLES M.
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Pamela D.
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Michael L.
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Katie H.
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russell P.
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Reserved an auto transport 2 weeks in advance. They rented my unit before I could pick it up. Had to drive 70 miles to pick up another transport from another dealer. P

John T.
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fast and easy to return truck

KAYE C.
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Tim H.
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Mark S.
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Very kind and professional when dropping my trailer off in Alexandria This gentleman I have picked up a trailer before from him. I will continue to return because of his complete service!!! I'm not from the area and because of his service, I have always felt comfortable with may choice of retail because of his caring service All The Best!!! Thank you so much!!!!

Bret N.
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The trailer was full of loose rocks but the people at Shutters are super friendly and helpful!!!!!

gordy S.
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Mitchell B.
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Leroy S.
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Mark C.
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N/A

Scott W.
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Terry F.
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Great guys at Shutters, always go above and beyond!

LEROY S.
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Bret N.
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Nothing at this time.

Jill G.
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Stephen S.
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LAUREL B.
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Laurel B.
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Gerald H.
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June B.
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Staff very friendly

Kenneth B.
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jamy R.
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RAY T.
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Maynard K.
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Thomas L.
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We had a 26ft truck reserved a month ahead of time and hour before we picked truck up we got call that our truck was wrecked and had to settle on a 20ft truck which we had to make a extra trip which made us drive extra miles we did get discount on mileage but mileage should have been waived altogether

Tim W.
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Timothy H.
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Great rental experience, small town friendly shop, will rent again soon.

Kenneth A.
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Benjamin W.
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Jacob H.
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Craig Z.
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Cyrese K.
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Christopher E.
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Anthony G.
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Time consuming to check in on Sundays with no one in attendance

Dennis M.
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Much appreciate the one way option on rentals.

Ed J.
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I would give Al and Shutters a five star rating!! Very personable and their customer service was excellent!!!!!!!

Michael G.
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Alex J.
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The gentleman that helped me was very awesome, the equipment was in excellent condition, all went well. I've moved a few times in the last few years and rented at a few locations in MN, this was the best and quickest. I'll absolutely recommend this location to anyone in/near Alexandria.

Gordie B.
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Tom D.
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Derek B.
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I arrived after hours, the lot was easy to get into and park, without blocking anything in. I have used Shutter's for towing and they were fantastic, I assume they are for the rental pick up and drop off as well

Peter S.
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When I reported that the vehicle needed to be cleaned,$25 was added to my bill, even though I reported at the beginning that the cab needed cleaning. I should not be charged $25 for an existing mess. Also, the whole thing seemed overpriced.

luke H.
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Debra S.
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You guys were great to work with and very helpful in meeting our needs. Thank you for a great experience and quick service to keep things moving for us.

Carrie G.
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Drop off was confusing. I began following online directions but I received a message that the website crashed. When I left the location to get a more stable WiFi connection I was unable to get back to the same “photo upload” page. Instead I learned that I was to drop off the contract at the drop off location. Fortunately we were still in the area so we could return to the location to drop off the contract. Confusing!

James B.
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Great team and helpful during hook-up and delivery.

David T.
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Quick and easy drop-off, as usual.

DeeDee L.
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Raniery D.
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All went great

Renee L.
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John R.
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Stephanie H.
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TODD C.
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I returned trailer 2 days early to location inWilliamsburg VA and they did not check trailer in. Then i received email trailer not returned. Do I get any refund for returning trailer early?

Anthony M.
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gretta H.
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Steve V.
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No attendant...no instructions! Had to call uhaul rep,

KEVIN L.
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No key drop box.

David B.
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The sign in procedures using my cell phone were an absolute disaster. Spent over an hour on hold and with 3 representatives attempting to get access to lock box. Had to extend my pickup window by an hour. Not impressed at all.

charles W.
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Tracy W.
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MICHAEL N.
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MaryAnne D.
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Robert S.
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CURT A.
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Tony R.
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AUBREY F.
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LYNNEA E.
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Mark D.
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Shutter's Tire and Auto was fabulous! They could not have been more helpful!! They were right there to help me unhitch the trailer, and very quickly got me checked out. Absolutely fantastic service!!

Todd C.
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Didnt have phone when dropped trailer off so couldnt do drop off on website

Kari Hessel S.
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The trailer was rented to us with a damaged tire, which we had to have replaced on the second day of the rental. It was inconvenient, and a safer hazard. Otherwise, the location was wonderful.

Mark J.
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Brian D.
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Carolyn W.
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easy to book online, friendly staff when we picked up, I would highly recommend this U-Haul location to anyone needing to move anything!

DAVID H.
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Uhaul was available at the pick up time and I needed two hours on the drop end and was not charged a penny since no one was picking it up. Everything was perfect to having the dolly and moving blankets loaded when I picked it up. Great experience! Thank you! -Dave

Michael W.
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Customer did not leave a comment.

Kris A.
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I booked the truck online. When I arrived to pick up the truck, everything was ready to go and the staff was very friendly and informative. Would recommend Shutter Tire to anyone.

GUIDO N.
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Everette R.
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Bill T.
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Thank you U-haul super job

June B.
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DAVID W.
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brad R.
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Nothing, great service, can't imagine it any better.

Leroy S.
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Computer drop off program is terrible! Had to call back the next day and was helped.

Ruben G.
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They only problem I don't like charge for full gas tank when I am pick up the only have 1/4 tank gas

DAVID W.
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jeffrey L.
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Kirk S.
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Michael S.
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Very goid experience. No improvements necessary.

Lee W.
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You met all my expectations!

Bill T.
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Lacey H.
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Jordan D.
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Trent N.
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Steven B.
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No complaints

Steven B.
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Great experience with the drop.

No reviews have been submitted for this location.

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