Customer Reviews for Shutter's Tire & Auto
(U-Haul Neighborhood Dealer)

1,117 reviews

302 Broadway St   Alexandria, MN 56308

(320) 763-2371

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 763-2371

302 Broadway St
Alexandria, MN 56308

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I would appreciate a phone call about the very poor service at the pickup point, They changed our location to get truck from Morris to an hour away at Alexandria. When we arrived they said engine had been run, but they did not point our truck as we eventually we found it in snow pile and full of snow and ice and no tracks leading to truck (it was hard for me to start). It was stuck in snow so I was left trying to get it into the cleared part of u-haul lot by myself. Then it took an additional hour to scrape ice off windshield (I broke my personal scrapper) as they had no ice melt. They had made not effort to help or even explain anything about the truck. Absolutely no help of any kind with rental truck. Following morning battery was dead and could not find anyone to help start truck. Went to Morris U-haul as they did not answer phone either and facility was totally closed around 9:30 AM so called U-haul national number to get service ticket and help which never happened as they found no one to help or return our call for assistance. I then called Alexandria U-haul to ask that they for help finding someone to jump their truck and they said no and due to distance we were on our own. Instead I finally found a stranger at hotel that I paid $8 out of pocket so I could use his jumper cables. The frozen windshield put us behind from leaving the first night so spent night in hotel in same town we initially tried renting from and then had to spend a second night in hotel because we lost so much time trying to find someone to start the dead battery. Please call us as initial location was total fail across board while return location was exceptional. Daniel Christian 507-213-1660 or my wife Jane Christian 507-213-1657

Leah C. 
Rating:
5.0

The trailers running lights were not on and I was pulled over. My hitch and wiring were installed at a Uhaul in Fargo. Shutters is not at fault. Maybe a double check at pick up to make sure all lights are good to go or light tester on 4 prong connector.

Robert R. 
Rating:
4.0

More signage. Was difficult to find coming from out of the area.

HARRY R. 
Rating:
3.0

The location was not the issue. The app is the issue. It is terrible. It kept restarting and therefore needed to restart the process and would not recognize the pictures I took.

Ryan C. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Quick, clean and easy...other than not having the correct size truck available this was fantastic.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Super easy, stop in, they hook up the trailer for us and we are off. Same with the drop off.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

CYRESE K. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
5.0

Customer did not leave a comment.

Jerald L. 
Rating:
5.0

Was very pleased with Shutter's. This experience was quick, easy and the price was reasonable. They hooked up the trailer and gave me some pointers in how to be safe. Thanks a ton!

dan S. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

NOT OPEN, JUST DROPPED OFF TRAILER

Keith E. 
Rating:
5.0

Unfortunately the location was closed even though online it stated it would be open. As we pulled into the lot to drop trailer by ourselves, a guy who worked there happened to be driving by and pulled in to help us even though he was not working that day……we were extremely appreciative and surprised by his kindness and helpfulness.

Deborah Y. 
Rating:
5.0

Super friendly and very knowledgeable

Jennifer A. 
Rating:
5.0

Everything was great!

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

JEAN MARIE D. 
Rating:
5.0

NA

Siegfried F. 
Rating:
5.0

NA

Siegfried F. 
Rating:
5.0

Customer did not leave a comment.

Wallace S. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth W. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

DYLAN F. 
Rating:
5.0

We ended up checking in with the representative there instead of using the phone.... they were so friendly, knowledgeable, and helpful. A+++

Deb R. 
Rating:
3.0

Customer did not leave a comment.

Cherri E. 
Rating:
5.0

Great Service thank you

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Tristan L. 
Rating:
5.0

Friendly staff! Very quick service -- less than 10 minutes spent to pick up the trailer.

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Only issue is that I was not aware of the mileage total allowance. I had to drive 15 Miles the opposite way to load up, and had one errand to run, and it put me 40 miles over and I had to pay extra. Assumption should not be made that the most direct route will be taken, or at least highlight that to customers.

Steve G. 
Rating:
5.0

Thanks for being flexible!

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Everything went great for me.

Sheila M. 
Rating:
3.0

No vehicle was available at my reserved time. I had to wait 1 1/2 hours to get a vehicle.

Constance S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

It was closed but, we completed everything as required and final billing was ok, just showed $10 for extra mileage. Satisfactory

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Danielle K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
1.0

Never...ever....answers the phone...ever

Mindy A. 
Rating:
5.0

Picking up was a breeze once I went inside to do it face to face. I struggled with the mobile pick up cause of the extra needed verification tho.

BETH L. 
Rating:
5.0

When I reserve a trailer 80 miles away from this location i prefer to not be called the day before saying your trailer is 77 miles away

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Teri B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Patty O. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
4.0

Customer did not leave a comment.

JUDY H. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Kelan R. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

They were rude and didnt have a clue as to how to do their job or treat a customer w proper respect .

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

It would be helpful to have the key drop box labeled as a u-haul drop box. it's labeled as a drop box but could be for anything. We hope we dropped off the key correctly.

Katrin E. 
Rating:
5.0

Customer did not leave a comment.

Duane V. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

We've rented a lot of U-Hauls in the past. Renting and picking up from Shutter's Tire & Auto in Alexandria, Minnesota was the best experience we've ever had. I wish all dealers were this good.

Ronald H. 
Rating:
4.0

Very nice guy there helping us.

GORDON W. 
Rating:
3.0

Customer did not leave a comment.

Jordan P. 
Rating:
5.0

Very accommodating

Tyrone K. 
Rating:
5.0

Do a walk around prior to letting the equipment, admittedly sometimes I forget to do it as well, and the cleanliness would not be an issue. Thank You again for the wonderful and personable service.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
3.0

I didn't go to Alexandria from Morris. Another example of the shitty experience in Morris. They can't keep their customers paperwork straight.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Shutters was fantastic! They helped me fix the issues I had trying to do it online! The online service was a nightmare!!!!!

Kimra B. 
Rating:
5.0

Quick, friendly and efficient drop off

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

HELENA L E. 
Rating:
5.0

Nothing‼️The staff and personnel was wonderful at both the Minot and Alexandria locations. All contact personnel were considerate, polite, understanding, and helpful. Keep up the good work Uhaul‼️

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Bruce I. 
Rating:
4.0

Trailers should have more tiedowns/hooks from other such the sides or ceiling of trailer

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Great staff!!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

TAMARA O. 
Rating:
4.0

It was a Sunday drop and no one was at the site.

Todd T. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
1.0

Explain why im being charged a fee when this wasnt brought up

Leroy A. 
Rating:
5.0

Good job!

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Clean truck, great customer service!

chad V. 
Rating:
5.0

I have no comments on that at this time. Everything was really great and handled nicely. The gentleman was very friendly.

DENISE F. 
No reviews have been submitted for this location.

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