The personnel were not there (it was the Sunday afternoon of Memorial Day weekend). I had a little trouble with their instructions to padlock my utility dolly in the truck, but Rachel online helped me figure that out. I was so happy that everything went smoothly on the trip...except for locking the keys in the cab halfway along. I totally recommend the Safe Trip option!
Mary R
Customer Reviews for Shutter's Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again very unprofessional
RODERIC EPeople at Shutters Tire have been great to work with. I have used them for pick up and drop off several times and the process has been quick, easy, and organized. On my most recent trip, I called about picking up the equipment early, they had it all ready to go!
JOHN KVery accommodating and helpful!
KEITH WGravel lot, would be nice to have them install pavement in the near future.
JAMES WGood
BRENT AWhen I picked up the truck, one of the left mirrors was shattered and pretty much completely unusable. The car dolly also was missing a part.
AARON RIt's difficult to improve, when everything this business explained to be about the uhaul rental happened. Almost brnad new truck, 4,500 miles on this unit. For the life of me, this vehicle actually drove and was comfortable for a 20' long van truck, it is difficult to explain. Everything went as planned with no head wind, the vehicle got better than expected fuel economy. Great experience.
SEAN CNothing you guys were great
JUSTIN MAll good.
Leon WThey were fantastic to work with and the online checkin and return were so slick.
Dustin VGood experience
THOMAS SGreat and easy drop off
PAUL MGreat place, people and products!!
KEITH SPerson was great to work with, location was confusing to find the office.
JOSEPH SWe were there after hours so there was no personal available.
Carol TLeft trailer blinker did not work
Nickolas WWe had to sweep it out before loading anything, otherwise the service was great.
RODNEY SThe location and staff there were outstanding! The frustrating issue I had was with the website and on-line reservation process. My initial reservation, done maybe two months ahead of the rental date was for a 26' truck. Confirmed on account page on the app; no problem. A couple weeks later I received an email saying my reservation had been downsized to a 20' truck???? Okay, I didn't get terribly concerned because I was familiar with the staff at the rental site, so I figured I'd go direct to them and clarify what was up. There was still plenty of time to clarify. A couple weeks prior to the rental date the rental date, there was another email. This time notifying me I had been downsized to a 15' truck!! This was down from an original 26'! Well, what in the name of teriyaki chicken is the scoop with this?!?!?!? So at this point I went to my acquaintances at the rental site and said "what the heck dudes? I'm so confused." The owner of the site at this point said I should just check back at the beginning of the week for the rental date. If at that point there wasn't a 26' on site, they would jockey things around. Unfortunately on the week of rental, I became violently ill and didn't check with the site until the day before rental. At that point they said I was still down as reserved for a 15' truck! "Good golly!" I says, I was initially down for a 26' truck, "what do we do know?" They said they had a 20' truck on site. I could use that. In a pinch, we could have made due with that size. However, with what appeared to be luck, they were supposed to receive a 26' in by that night. If everything was alright with the vehicle if they made it, we could up size to that one. Okay, so was that scheduled the whole time? If so, why did the on-line side of U-Haul telling me that I was downsized to a 20', then again to a 15'?!?! The rental site they had no clarification on me having anything other than a 15' truck reservation the day before rental. Ufdah!! What exactly did happen and why? Again, the rental site and staff were stellar!! I highly recommend them! However, the on-line automatic downsizing was messed up. I think of the individual who doesn't necessarily know the rental center, or doesn't double check notification emails as they are easily mistaken for auto reminders or ads/promotions? I can't imagine this has thrown a monkey in the wrench for many trying to utilize your services. It would be greatly appreciated if you could clarify this situation, as well as reassess its effectiveness in function. Thank you. Have a nice day to the individual processing these comments....but not to the individual(s) deciding how the app and website function for customers.
Travis WThe key drop box could be marked a little better. I mistook it for the mail drop. I tried calling the Friday before my drop off but couldn’t talk with anyone so I hope I dropped it off at the right place.
BENJAMIN EThe service was great and quick. Thank you.
GEORGE ANothing!!!
RICHARD WEverything was as promised. Reasonably priced too. Young man behind counter was very respectful too
KEVYN SThe right turn signal didn’t work on this trailer. I do appreciate the easy latch ball hitch coupler. The safety cables and emergency detach brake cable were easier to hook up and manage. On the last unit I had, the safety chains were way too long and the emergency brake wire wasn’t long enough. The experience with this trailer was much better as more lights worked and the ergonomics of the safety and latching equipment was much better and easier to get to the proper length and function with my truck. A side note: the equipment this time was clean. I said no because of the right turn signal being out.
JOHN RThe location was not open during my rental return, so I don’t have any feedback about the location. My feedback in general would be to add an option on this form to bypass the feedback questions if a return location was not open, and an individual used the app to return the rental.
David SSuper easy drop off!
JOHN KThey didn't have the truck or the furniture dolly I reserved but otherwise they were helpful.
CHRISTOPHER MVery good facility, right in the middle of town, friendly and knowledgeable staff, both when renting and upon return. Would definitively go back here and recommend to anyone.
TODD PTook less than 10 minutes to complete the return. Outstanding! His business was busy. Stopped what the person was doing and checked me in. Very personal.
GARY BThe location was fine, but the truck we took was boxed in and took significant work to get out. There was another truck beside it that I could have driven with no challenges.
BRIAN KThere was no staff there at the time on Sunday But I have dealt with Shutter's Tire before and they are excellent!
Rayne BThe dolly we used left grease marks on or carpet
MICHAEL SEverything was very smooth
Lori CBusy corner location. Maneuvering with the traffic is difficult, they have no control over this,but it is a downfall.
David TThe lot was very full, unsure where to park the vehicle. Not clear signage or organization to the rental lot. So we ended up just parking it wherever there was enough space for it.
Susan CDO NOT USE U-HAUL ONLINE, APP, OR 800 NUMBER! If you expect to get what you are reserving, go to the physical location and talk with them. None of the stuff I reserved was available for me, including the truck size. Call the local location or physically go into the location to make a reservation. The app does not work for picking up or dropping off the rental. It freezes and closes multiple times. Apparently this is normal. Luckily for me, I picked up my rental while the location was open, so the employee helped me get the rental complete. Very friendly and helpful local staff!
Greg PWhen they return equipment early they shouldn't pay for those days not using the equipment!!!
LISA DRental process was excellent and the customer service reps were very helpful. The only complaint I have is the chains were so long that even when we twisted them and cross them they still drug on the ground. I had to buy a caribeaner at a truck stop to tie up the chains. Would have been great for the Rental location to have done this for me. But overall very good experience.
Monica VOffer a prorated hourly rate after your first initial day. I couldn’t quite make it back in 24 hours and kept it 2 1/2 hours longer and I had to pay for a full day. But a prorated time would’ve been nice. :)
Julie PEasy pick up. They were Friendly and easy to deal with.
John KGreat return experience.
Jill SWhen the app would not work these guys got me in and ready fast and very kind people
Roland BFelt rushed as the worker had a lot going on besides helping with my renting a U-Haul trailer.
Mark M