The unit was full of dirt, pine needles, old fishing rods and oil and soot was all over. They need to make sure their units are clean.
Robert B
Customer Reviews for Sierra Bonita Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff and very helpful.
Greg SLights on trailer didn't work? We told them that we even bought adapters. We bought everything and it still didn't work? Couldn't drive at night. Had to keep the trailer longer than what we wanted to, because we couldn't drive at night. Because there were no lights, it was a horrible experience..
Ginger OSo! Guadalupita had a road closed to Trinidad for blasting operations. I was not made aware of this. I had to drive back to Las Vegas NM and then to Trinidad’s. I was not compensated miles for this event. Walk in to rent and the notice was taped to the agents desk. So very aware just didn’t inform me. With no choice I took the vehicle. So that was annoying. And cost me 2 hours, gas, and over milage charges. Which disrupted my move.
Hugh LThank you for meeting us on a Saturday. Extremely friendly and helpful!
Candy CGood job
Ivan SNo one at the drop off location.
BEVAN GGreat experience!
CARL FOutstanding customer service.
ABRAHAM GNA
Randy CVery friendly and communicative! Nice drive to get there also! :)
Joshua AThis location was difficult to find as the address took me to a trailer park about 6 miles down the road. When I called the number multiple times, nobody picked up and this was all before 5pm. I did not even really know exactly where to drop the trailer off because this location had Uhaul trailers in two different spots so I had to guess. I would work on updating the address so it's easier to find out mobile map apps.
Aidan OGreat customer service and very friendly. A+
ABRAHAM GDon and Sharon @ the Sierra Bonita Rental are polite individuals and always helpful and accommodating as a drop off point.
FRANCISCO JVery nice
William Zi was in the hospital over memorial weekend. i was extremely weak and had to get help to unload the truck. i was going to have to add an additional day to my move. the man at guadalupita called uhaul and they gave me another day free! i was so grateful
Edward BWe would like to see a location closer to Angelfire New Mexico. Perhaps Eaglenest or even Angelfire
WILLIAM ANothing, experience was great!
Shaun OThe equipment was clean and hooked up fine. However, when I left late at night and traveled down the road I had no lights. I believe the uhaul end burned out. I drove 800 miles with no lights. I don't blame this business as the uhaul trailer was OLD!! Love the people at Sierra Bonita.
Darla DIt was a bit of a distance we had to drive to pick up the trailer, but Mr. Duke and his wife were exceptionally great! Friendly and well informed and knowledgeable about the type of equipment they had available. We will definitely make referrals to others in need of renting such equipment. We will also in the future, if needed, will also contact them for future rentals. Thank you 😊
Rose BSince this was the closest rental location to Angel Fire, I rented from them. The owner was nice but the equipment was not in good condition at all - one tire was bald and there were holes in the floor of the trailer.
Mike SFriendly and helpful
sherry hVery helpful personnel. All went smoothly.
David HExcellent customer service. Very helpful.
ROBERT JThe gentleman behind the desk was quite helpful
James MDon was awesome! His Customer service was top of line! Thank y’all very much!
Catherine VI had to drive over an hour to pick up a truck. There were none available in Taos, even with two week's notice. None in Espanola, none in Santa Fe, and none in Albuquerque. The lack of equipment available AND your failure to guarantee my reservation placed was disappointing.
joel nThey were awesome.
Elizabeth KIt is a very rural location, and probably cannot improve the physical apperrance of the store. The people were helpful and pleasant.
Bruce RVery kind and friendly staff.
Mark TDon was great
Robert JThe staff at Sierra Bonita were friendly and helpful but their hands were tied due to the movers delay.
Kathy RU-haul nation wide credit card system was down. This caused a considerable delay and inconvience in picking up the trailer
Ozel CNothing, it was great, Sharon and Don could not have been more helpful!
mick hKeep doing what you are doing, everything is excellent.
Bill LThis location was very helpful. Don was extremely courteous and willing to work with when picking up the truck and returning it. It was cold and snowing for a couple of days before I picked up the truck and the roads were not in good shape. Don call the morning I was scheduled to pick up the truck to ask if I could make it to his location or if I needed to hold off a day or so. He also made the return process easy and met me when I returned the truck even though the office was closed.
Jeffrey J