Customer Reviews for Sierra Self Storage
(U-Haul Neighborhood Dealer)

822 reviews

11601 115th St   Osoyoos, BC V0H1V5

(250) 495-7525

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(250) 495-7525

11601 115th St
Osoyoos, BC V0H1V5

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nice and easy to get in to. Friendly to talk with and when using goggle maybe maps should actually update there maps as to what name they use out of what names lots for u haul. But this is what I have found . Just new town to find what I was looking for . But still great place ..

Jeff W. 
Rating:
4.0

Keep in the truck a pamphlet or book explaining the dashboard controls and how to operate them. Being a strange/new vehicle for me, I wasn't always sure of the settings on the controls, particularly the lights. I was never sure if the headlights were on, especially when it was foggy, and when it got dark it was hard to see the dash dials, speedometer, clock, etc.

ROBERT S. 
Rating:
4.0

The truck was scuffed and a little dirty... but not a lot so not an issue. The truck may need to be repaired. The engine sounded as though it was struggling, the engine light was on, the tow light was on, but I wasn't towing anything. I called a few days before booking to get a price and the person on site did not know and said they would get back to me and never did.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Unbelievable customer service .. They go above and beyond

Beveley H. 
Rating:
4.0

only a drop off however very friendly and made you feel relaxed.

Kimberly G. 
Rating:
3.0

Hard to screw up a trailer drop off

brad S. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey R. 
Rating:
5.0

Dorian was kind and helpful. Amazing service

Jorgia B. 
Rating:
5.0

Great people and wonderful to do business with

Robert C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON D. 
Rating:
5.0

Keep up the good service!!!

mark M. 
Rating:
5.0

Osoyoos Uhaul is the best

FERGUS K. 
Rating:
5.0

Excellent service

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kahlan M. 
Rating:
5.0

Cant think of anything

BYRUN V. 
Rating:
1.0

Picked up trailer in oosyoos at 0930. Went 5 miles flat tire took trailer back and the employee said he would get it fixed. Came back at 6 pm still flat. Had to get ok tire to fix it sat am. Hauled trailer to spruce grove address. Monday am. Store sign said it was open. Waited almost 2 hrs called u haul several times got transferred around than disconnected. Finally left trailer in there lot NEVER use again. 440$

Ross C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

I can't think of anything

Fergus K. 
Rating:
5.0

Great location, courteous staff and owner. I already recommended to a neighbour who rented as well.

Gordon B. 
Rating:
1.0

I would be grateful for some sort of compensation for the stress and inconvenience. If anything my promised $50 for the gas for changing our location. Thanks. My email is mollieanna.montaine@gmail.com

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Improve maintenance of units. We had a tire blow out on us in the middle of nowhere after dark. Impressed with roadside assistance and Kal Tire service tech for responding quickly under circumstances.

ROBERT S. 
Rating:
4.0

The trailer brakes on the trailer I rented did not work. Coming down the hill through manning park was a bit hairy

NICHOLAS S. 
Rating:
5.0

The lady running this business is super sweet and knowledgeable. My thanks to her for excellent customer service!

STEVEN D. 
Rating:
5.0

Always great service from staff at this location.

DOUGLAS F. 
Rating:
4.0

The fellow in Osoyoos cared about my concerns and thoughts where Uhaul head booking office did not not did the Yarrow pickup location care.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP J. 
Rating:
5.0

Customer did not leave a comment.

SARA-JAYNE V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

When I pick a destination location for drop off it did not find anything in Osoyoos bc nut wanted me to drop it off 60 k me d away in a different town even with more than one location in Osoyoos

Robin H. 
Rating:
5.0

Great service from Osoyoos Sierra storage

PETER R. 
Rating:
5.0

Great people and experience. Thanks for being #1 in service and friendliness. Would definitely rent from them again if I need to.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

peter W. 
Rating:
4.0

Customer did not leave a comment.

ANTONIN S. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

I reserved a rental for pickup in Penticton 2 weeks in advance and was sent a text the day before my scheduled pickup that I was to drive an hour out of my way if I wanted to pick up my rental. I asked about this in Penticton and was greeted without interest or concern and told I was lucky not to have to drive further to pick up a truck…just sad and if given any other option I would never use uhaul again

KENNETH K. 
Rating:
5.0

All good

ROGER G. 
Rating:
5.0

Dorian was exemplary, professional, helpful and personable My husband and I really enjoyed our transaction with Dorian, he's a great guy!

Barry W. 
Rating:
5.0

On-site staff member was very personable, capable and good to deal with.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

great to deal with!!

Angus D. 
Rating:
5.0

Honestly, it was just great service. Much appreciated.

Grace M. 
Rating:
4.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

They were fantastic at assisting me to cancel a previous booking that was out of town and inconvenient. And booking a truck at their location even though they were closed the day I needed to pick it up. Very pleasant, helpful, and excellent service! I have used this location several times before and highly recommend them.

Wendy B. 
Rating:
5.0

Night and day … would not even think you were renting from the same company. This location lives up to uhaul advertising. 5 stars in all aspects!

Brodie B. 
Rating:
5.0

just continue what you do - completely satisfied

Gerald M C. 
Rating:
5.0

The owner and the staff were all very good to deal with. We had a long drive from BC to MB and this location had all the supplies that we needed for the move. They also made an extra effort to get the two trucks we were looking for. Thank you for the great service.

Brian S. 
Rating:
5.0

Very friendly and top notch service! Thanks Sierra for making my rental an easy solution for me.

KEVIN P. 
Rating:
5.0

Other than the interior was dusty and a bit dirty, the location is perfect and the service was fantastic. Kayla was great with all of my options. Thanks

Carlo R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
5.0

Nothing as it was a great experience. Kayla was amazing and super helpful. She made great recommendations and all worked out perfectly.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
4.0

Maybe a bit more assorted trailers

RICHARD O. 
Rating:
4.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Kayla was awesome!

ROY T. 
Rating:
5.0

Always courteous and friendly excellent service

ROBERT C. 
Rating:
5.0

Great service and well maintained equipment

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

great experience, very friendly staff.

ERNEST D. 
Rating:
5.0

great friendly service.

Ray C. 
Rating:
5.0

Nothing because the service in Osgood is perfect

EDUARD B. 
Rating:
5.0

Sierra Self Storage is fabulous, no improvement needed.

Colin S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

The staff at the Osoyoos location were great ,extremely helpful. The truck was there waiting for us ,but it was very dirty inside the cab.

Phillip W. 
Rating:
5.0

Awesome customer service at the Osoyoos location.

OWEN O. 
Rating:
5.0

Customer did not leave a comment.

COLIN B. 
Rating:
5.0

The gal at the counter was very helpful...a real sweetheart...wish more people were like her

Veneta F. 
Rating:
3.0

Wash the car before delivery

EDUARD B. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Very busy as it was the end of the month. Perhaps have another person available to help with sweeping out the vans, prepping for the next rental as they are in and out quickly during this busy time.

CINDY G. 
Rating:
5.0

Customer did not leave a comment.

GURPADAM B. 
Rating:
4.0

Exterior of trailer was dirty, the interior was clean though.

ROBERT R. 
Rating:
5.0

very goos service!!

MAREK S. 
Rating:
5.0

Securing, acquiring and drop off is an easy and pleasant experience

John B. 
Rating:
5.0

Customer did not leave a comment.

holly S. 
Rating:
5.0

Straight drop off outside as it was Sunday. Spoke to the lady in charge the week before. She was very helpful. The whole storage place looked very well kept.

phillp W. 
Rating:
5.0

All good

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Sierra handled our U-Haul rental very professional and kept up informed of the status of our rental.

Emilien C. 
Rating:
4.0

They were actually closed but one of staff had came by and checked us In. Very friendly again

David T. 
Rating:
5.0

The office person came out to met us as we drove in. Very cheerful and a smooth delivery with no surprises.

Gary M. 
Rating:
5.0

I loved it, wonderful, perfect, any time I will return....Ulric

ULRICH L. 
Rating:
5.0

Great service.

Alan M. 
Rating:
5.0

The staff at Sierra Storage where U Haul is located are always friendly, polite and most of all professional. I rent all of the time and have never had a bad experience with them. They are community supportive and a pleasure to deal with.

Tammy H. 
Rating:
4.0

location was closed for long weekend

Sabrina C. 
Rating:
5.0

Customer did not leave a comment.

Tania B. 
Rating:
5.0

Nothing i would keep it as is. The customer service personel was time efficient and knowledgeable. Having the equipment/trailers out front is an asset. Hook up and go. Thankyou

Janine A. 
Rating:
5.0

No improvements necessary

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Harvey F. 
Rating:
5.0

Great service

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

No improvement necessary. Staff at this location made returning the truck easy.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

corinna M. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Not a thing, thank you.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
No reviews have been submitted for this location.

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