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BARBARA B
Customer Reviews for Sierra Tire & Trailer Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was grumpy and impatient, typical Californians.
CHAD HEverything was great and super fast and efficient!
Fern GEasy in and out, no issues, great customer service
ROBERT HYou gave me the wrong dolly. I requested a flat furnature dolly and you gave me the other type. I did not realize it until after I left so I did not hav it.
MITCHEL PJoe and Destiny are two very astute in my needs and the way they handled my reservations and in my returns of the equipment made it a very pleasurable experience. I will continue to use this site and recommend it to others
FRANCIS MProfessional services.
SALLY HYour folks here are so helpful and very pleasant to deal with.
LELAND AThis is the best U-Haul dealer I have used by far!
GEORGE KThanks for the help. I'll be back soon.
DAVID YCall with fallow up, questions about accounting/emails of rental. IE the fuel issue with this rental.
JANINE WA+A+A+A+A+A+A+ Service, associates, equipment and price. No improvements needed, just keep continuing the excellent work.
RUBEN CThe crew here made my pick up and drop off a breeze. Nice and speedy. Thanks!
RYAN AMy Uhaul trailer tire blew out while driving, and resulted in damage to my pickup. Plus, when I returned the trailer I asked the location for basic information on the process and procedure of the Uhaul claim, and they were not able to help me.
MARY CNothing!
SANDRA SThe folks did a great job. I was in and out in 10 minutes.
GARTH JInside tires need to be checked on trucks before they go out.
JENNIFER Athis is my 3rd time using this uhaul and all 3 times the guy who i think is the manager ( little guy with short brown hair who chainsmokes in the parking lot ) was totally rude and unhelpful… this last time he was yelling at one of the workers out in the parking lot super awkward and inappropriate to do in front of a customer the uhaul was clean and worked decently but you guys need a new manager
aaron rAll went well except the weather and I don’t think you can improve the weather.
MARK WCan’t think of any improvement. Professional services.
SALLY HRobert@foothillcarcare
ROBERT BBoth times we’ve rented a truck from this location we’ve had a great experience. Friendly, efficient and fast! No need to improve anything or anyone.
SANDRA SI saw three trucks an all were extremely dirty inside and one smelled terribly of marijuana in the storage area. First truck I took was driving very poorly, I believe a transmission problem, and had a giant crack in the windshield. I have had good experiences at this location but sadly it seemed like they didn't even attempt to maintain their trucks.
KIMBERLY JGreat place, Great people, Great service. Thank you, Barry
BARRY GThe U-Haul app was quirky and difficult to use. The Staff at Sierra Tire were fabulous! I will use them again and recommend them to friends.
GARY GIncredible efficient and friendly service. Will be back again. Amazing staff.
Dan BNothing!
SANDRA SGreat and efficient customer service.
MICHAEL CI have used this U-Haul dealer every time I needed something. They have always been professional, friendly, and helpful. I highly recommend them!
Craig Athe customer was really good they help me with everything
JESUS HEmployees were awesome and made sure I had a smooth experience. Thank you!
MARK MDestiny was irritated when I mentioned I was picking up a 26ft U-Haul one way!
BRIAN VQuick and simple
JEFF EEverything was great !!! I was in and out in a few minutes.
larry lPeople were unpleasant and rude they acted like they own UHAul and treated others unfairly and shouted at customers including myself it is again bad customer service and representation of Uhaul company
PATRICK BThis dealership is the best in Grass Valley—they are personable, professional and efficient. I rented from the other Grass Valley UHaul dealer located on So. Auburn in the past and received poor, rude, slow customer service. I will only go to the East Main dealership in the future.
KATHONY JExcellent customer service. Highly recommend!
JOAN QVan was clean. Only problem was window crank was broken an made it hard for rolling up or down. Everything else was good
STEPHEN Mfast and easy pick-up and drop off. quite pleased overall.
CHARLES MReiterate the cleaning policy and after hours procedure. Have brooms/tools accessible and available so people can clean.
JENNY CMaintain current excellence
LINDA GI arrived about fifteen minutes before opening. The employee waiting for the boss to show up and open up, hopped right up, directed me to the proper parking space, disconnected the trailer, and sent me on my way.
PAUL LOlivia was excellent at her job- her attentive assistance was just what I needed with so many other things I was trying to sort! She was patient & explained thoroughly.
MARY RThe staff did an excellent job both checking me in and out.
JAMES SVery easy after hours return, easy to access and process was easy.
DONNA BThe clerk was quick and supportive, but a previous renter had consumed nearly all the furniture blankets
CURT BThe pickup truck we rented for 1 day had 657 miles on it. Brand new. Friendly, helpful employees, 100%!
CATHERINE MGreat experience, thank you.
Christian GWent very well
Carson SGarrett was terrific! The move from Maine to CA. was a long one and it was made as easy as it could be with the two men Garrett arranged for us to assist in unloading the 7 U-Boxes. Thanks, Garrett
Marsha C | Overall ExperienceVery helpful and friendly staff.
ANTHONY L | Overall Experience