Customer Reviews for Sierra Tire & Trailer Center
(U-Haul Neighborhood Dealer)

1,250 reviews

1150 E Main St   Grass Valley, CA 95945

(530) 272-2793

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–4 pm

Services at this Location:

Contact Us

(530) 272-2793

1150 E Main St
Grass Valley, CA 95945

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Seamus L. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
1.0

Worst morning I've had

Ido C. 
Rating:
5.0

Everything was well maintained and clean and experience was very easy. I would recommend mentioning to movers that the appliance Dollie does not work well with the van loading Dollie is to tall and should recommend use of smaller on.

Elizabeth B. 
Rating:
5.0

Everyone was fast and efficient. Even though they had other customers I was in and out in a matter of minutes. Great job!

Glen W. 
Rating:
4.0

Customer did not leave a comment.

WENDY P. 
Rating:
4.0

Customer did not leave a comment.

Malcolm L. 
Rating:
5.0

Nothing. Job well done!!

SUSAN B. 
Rating:
1.0

After confirming with me when I was paying for the trailer that I needed a dolly and a dozen furniture pads, the employee forgot to put them in the trailer. 45 minutes later, when I arrived home and started to load the trailer, it was discovered that I did not have either the dolly or the furniture pads. I called the store and a female asked me to come back and get them. I advised her that I lived 45 minutes away and I did not have time to go back there and drive back home. Later that day, I spoke to the man who confirmed with me that I needed the dolly and furniture pads and I told him that he forgot them and that I could not finish my move because I could not carry the heavy stuff bc I didn't have a dolly and I did not want to put my furniture in a trailer without furniture pads. No compensation was offered. Instead I had to order another trailer at full price and waste another day driving 2.5 hours and 110 miles to my destination to drop off my furniture then to drive 2.5 hours and 110 miles back on New Year's Eve to drop off the trailer because of their error. And yes I was charged full price for the previous trailer and the next trailer. I can guarantee I will never use you haul again, I will do several Google reviews and I will tell everybody I know not to use U-Haul based on my experience.

Kelli T. 
Rating:
5.0

Customer did not leave a comment.

dennis N. 
Rating:
3.0

The drivers side windshield wipers did not work so trying to drive was very hard let alone dangerous.

Elena M. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Customer service girl was great!

PETER B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

I don't think you could have any better employees and you all should feel privileged to have such dedicated people working for them. I can't think of any way the service could've been improved. I really appreciate the efficiency and kindness.

Marilyn D. 
Rating:
5.0

Prompt friendly service

DonaldJohn M. 
Rating:
1.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

eric G. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
5.0

The van was in excellent performing condition and it was clean everywhere but the driver and passenger seats. They were covered in dog hair. I had to get to my house to pick up my passenger & called from there and told the person who had checked me in. She said she was sorry that it was that way. When I returned the van the next day after our trip I told the manager. He wasn't aware of it so the woman who checked me in didn't tell him. No recompense was offered; even after I told them we put towels and blankets over the seats which we now have to wash because of course they got the dog hair on them. I really like this location, their selections, and the people, but this event has soured me.

Elizabeth R. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Excellent service and equitment was well maintained worked gr?eat !!!

TOM C. 
Rating:
5.0

The cargo van (cargo area) smelled strongly of animal urine. The desk clerk mentioned previous renter had dogs in it.

Janice P. 
Rating:
5.0

I've always been grateful for UHaul

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

My customer service rep was Awesome. She was very professional, knew her job well and helped me tremendously through out the entire process. Be sure to ask for CeCe if you want great service.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

kerry H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

My overall experience well exceeded my expectations! The entire transaction could not have been any simpler and easier! I commend and thank everyone who assisted me. The only small negative was that there was some potato chip residue in the cab and the amount of gas noted on the contract was incorrect but it was easily rectified by the attendant.

mary F. 
Rating:
5.0

Great service!

Amy H. 
Rating:
5.0

Nice people here.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

I liked that the truck was ready and cleaned. The young lady made sure she went over everything about the truck with me. I barely had the truck about an hour. I really liked the lady who went over everything we with me. Very professional.

pamela S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Sierra tire was great. Web site not so great.

jeff K. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
4.0

Customer did not leave a comment.

Walter and Gayle P. 
Rating:
1.0

Nobody went over the cost with me at the time of purchase. I was charged for gas at the end when I wasn't given a truck with a full tank in the first place. I even put more gas upon t return than what I was given originally. I have photos of proof of mileage and gas levels this is unacceptable and I would never recommend this place to anyone.

nicole S. 
Rating:
5.0

Staff was friendly and quickly got me on my way!! Very efficient,I was a happy customer!!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Neal B. 
Rating:
5.0

Excellent service and equipment

Jerry B. 
Rating:
5.0

When I called the representative for a reservation. I let her know that it was an in town rental for 3 days. She verified the rate. I arrived and it was not for in town and the rate was much higher. The local store did their best to accommodate .

Charles B. 
Rating:
3.0

The back of the truck smelled from a previous customer, but the unit was clean. I turned in the truck about 12:30, I was told we would get an email shortly with our completed billing, still waiting at 8:30 pm. But I do recommend this site.

Rosann M. 
Rating:
5.0

Customer did not leave a comment.

Nathaneal W. 
Rating:
4.0

Customer did not leave a comment.

Hilda R. 
Rating:
5.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

Rena S. 
Rating:
5.0

Can not say enough about how helpful the staff here was. Thanks!

Joseph B. 
Rating:
5.0

Nothing was more than perfect and helpful as well as reasonable thank you!

jason H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Kathryn S. 
Rating:
4.0

Customer did not leave a comment.

Paschell W. 
Rating:
5.0

Transmission on the truck was horrible

Becky C. 
Rating:
5.0

Customer did not leave a comment.

Shirley N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

I pulled up to drop off the truck and they were right out to get me on my way! No waiting at all.

Penny W. 
Rating:
5.0

Great staff! Very helpful!

Harry B. 
Rating:
5.0

very happy great service

Adonica F. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Everyone was super helpful. Can't think of anything that needs improvement.

Koral I. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Location was easy to find and be able to park the uhaul. The manager from the uhaul in Penn Valley drove down to help me return the truck.

sharyn J. 
Rating:
5.0

Customer did not leave a comment.

Harland W. 
Rating:
4.0

Customer did not leave a comment.

Deborah G. 
Rating:
1.0

No guidance to where trailer should be parked. I sure if it was safe

Shady E. 
Rating:
5.0

Maybe cleaner windshields

Warren M. 
Rating:
4.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

SK L. 
Rating:
5.0

Customer did not leave a comment.

SK L. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

My main complaint is that cab reeked of cigarette smoke. I was not pleased by this, having to drive in a stinky cab. Please make your trucks smokeless!!

KarenE L. 
Rating:
5.0

Customer did not leave a comment.

bill J. 
Rating:
5.0

The trailer was old, but very serviceable. Only observation was that that the trailer floor was not near flat. Rather, it was 'wavy' , making it hard to keep some items straight up and down, like a refrigerator.

Pete W. 
Rating:
3.0

My recommendations are for your trucks. I think they should have blue tooth and cruise control. Both those would have been extremely helpful for myself since I was traveling alone. I paid a lot for my rental and I didn't get any discounts or anything. Plus I got the roadside assistance and protection plan. Ps. I called roadside because a light came on about the tires. And it was a half hour wait just to talk to someone. Unreal!!! But my point is as much as I paid I'd think you could do a few upgrades to make the travel a little easier since you charge so much.

alice H. 
Rating:
3.0

Customer did not leave a comment.

Leila K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

The man that helped me, who's name was Owen,helped me when I Picked it up on Friday, and was there when I dropped it off Sunday. I will use this place again when I need to hire a truck again.

Shannon M. 
Rating:
5.0

Everyone was great.

Kari L. 
Rating:
5.0

Friendly and helpful staff.

Robert A. 
Rating:
5.0

Make sure all of the dashboard sensors are operating correctly.

Nickolas H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

It was great working with Uhaul, who made it super easy to change my drop-off location.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

PeterMorin M. 
Rating:
3.0

Did not have uhaul rep to handle Return.

Jayna R. 
Rating:
5.0

Customer did not leave a comment.

tracee B. 
Rating:
5.0

With several moves in 10 years using this u-haul location, I can say that I continue to use this location for the excellent service I receive as well as the price and convenience of this location.

Haylie C. 
Rating:
5.0

Customer did not leave a comment.

Kara C. 
Rating:
5.0

Excellent customer service here. Van could of used alittle more detailing. I did rent towards the end of the day , I did return it in better condition. Overall one of my favorite rental stores. Thank you

Lisa G. 
Rating:
3.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Very helpful staff, thank you Owen: ) Made pick up very easy.

Mike OR Brooke W. 
Rating:
5.0

Garrett was terrific! The move from Maine to CA. was a long one and it was made as easy as it could be with the two men Garrett arranged for us to assist in unloading the 7 U-Boxes. Thanks, Garrett

Marsha C.  |  Overall Experience 
Rating:
4.0

Very helpful and friendly staff.

ANTHONY L.  |  Overall Experience 
No reviews have been submitted for this location.

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