terrible customer service... actually worst service I have ever experienced. did I mention it was terrible?
Trailer Rental & Towing in Grass Valley, CA at Sierra Tire & Trailer Center
Moving to or from Grass Valley, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Grass Valley, CA 95945 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Grass Valley, CA
Cargo trailers in Grass Valley, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Sierra Tire & Trailer Center!
Utility trailers are perfect for towing large or oversize cargo in Grass Valley, CA 95945. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Sierra Tire & Trailer Center provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Grass Valley, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Grass Valley, CA online today!
Trailer and Towing Supplies
Good customer service
Very efficient process. Called me the day before pickup to let me know my vehicle would not be ready until an hour later than planned - gave me an opp to adjust not wasting my time.
Very helpful and knowledgeable staff.
I turned my equipment at 10:11 am and was unpleasantly surprised to see an emailed receipt that indicated that I returned the equipment at 1400. Obviously I can't trust this location anymore!
All rental companies, and in business I have used them all, neglect to sufficiently clean the inside of the windshield. As a result, when driving into the sun you are blind. Clean the inside of the windscreen.
Very nice people -
this location is fast and friendly
On line self check in process takes 30-45 minutes with the biggest delays being the picture taking of vehicle plates front and rear, and drivers license front and rear then transferring photos to computer and uploading files. You still have to go into building to do paperwork and get someone to hook up equipment so there is no time savings
I'm pretty sure that the gas tank was not full when I picked up the truck. I drove a total of 11 miles. When I filled the gas tank before I returned the truck, it took 8.09 gallons of gas, at a cost of $24.67. If my math is right, that would mean that the truck gets 1.36 miles per gallon. Seems off to me. I think I got ripped off a little bit.
It's not the locations fault. I was shocked to see that U-Haul could just change my reservation at their whim without me having any choice. They changed my reservation from 9 To 9 AM for 24 hours to 9 AM to 5 PM. This addEd a lot of stress to my move. Then I went to call And none of the numbers allowed you to leave a message.
It broke down and they charge me full price
Manager Vince was rude!
Th reservation system was a bit confusing. The website allowed for early morning pickup but the physical site did not the means to accommodate this. After many phone calls, we came to an acceptable agreement. No problems and all was well!
A bit of a snafu when I got there but the guy worked it out and got us on our way with our trailer.
The worst U haul experience I have ever dealt with. The office woman was the worst customer service I have ever dealt with. I would pull there franchise
The rear door was difficult to close, but opened fine.
Customer met service was excellent.
Best uhaul rental ever. In and out in 15 mins to pickup and return. Excellent staff. They are doing an amazing job. No improvement needed at all. Great Job Rc
Head light out, all lights go off if your try to use the high beams. Truck was supposed to be ready at 8 am but had to wait until 3:30pm
The reservation process for an auto transport trailer was rediculously cumbersome.
Remove this location or remove all employees so peoples lives are not put at risk during a pandemic. I have been a loyal customer for over 25 years and have never been talked to nor treated the was I just experienced! Also accused of doing something that was not possible in there packed parking lot! The manager or worker also scared me. I'm sure it's on video and will also show them not wearing any PPE to protect people's lives? After he was done chewing me out I told him don't worry I will never use U-Haul again. I dint even have time to put my mask on I think? I am pretty sure I did? I usually always wear it in any public setting or where it's mandatory by law. When renting at the counter please ask for video footage and you will see me being helped with without PPE or plexiglass also multiple customers not wearing any. He also started helping who seemed like his friend who was the 3rd person coming in and stopped my rental process. I was also given a community pen to sign paper work. I was just at uc Davis the day before and there was a clean pen jar and dirty pen jar for everyone's safety. I know theses are hard times but I did not deserve to be treated like that in the parking lot. All I said was you scared me like a ninja and ok plus I will never use U-Haul again! I think I'm the past 5 years I have over 20 transactions?
Uhaul is a absolute nightmare. What a upside down mess of a business! You got our first reservation all wrong. The next reservation we made was somehow for a place no longer in business... Then the next reservation didnt know who we even were when we got to the rental lot! And because we were 20 mins late they gave our reservation away already! When they didnt have the equipment on sight!! And you reserved it to someone else anyway!!!!! I was supposed to get a tow dolly on my original reservation.. that never happened. I went to multiple lots for multiple reservations each time they didnt have the equipment i had reserved. This was a 3 day ordeal and set me back hundreds of dollars and nearly cost me a job and 2 months house payments had i not figured it out myself thru what must have been 20+ hours on the phone making complaints demanding refunds (they gave me 50$), a slap in the face. Horrible awful experience. You dont know where your equipment is, or how reservations work. 0/10. Two thumbs down. Would not recommend. And will highly discourage anyone from renting from this business. Sure you're the cheapest, and this must be why!
Understaffed. Minimal customer service. Rushed. I don't usually leave negative reviews. I'd usually just say nothing. But this experience left me extremely non-plussed.
The Guys working here are cordial, and seem to actually care and enjoy their work.