Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)

251 reviews

2040 W Spring Creek Pkwy Ste 142   Plano, TX 75023

(972) 468-1890

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 468-1890

2040 W Spring Creek Pkwy Ste 142
Plano, TX 75023

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anatoli N. 
Rating:
5.0

Customer did not leave a comment.

Edward Alexander C. 
Rating:
1.0

Way expensive should be more competitive with other rentals. NEVER AGAIN

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
1.0

Owner was not offering to help hitch the auto transporter on my car, almost had to beg him. He was very slow like he was on strike or go slow strike The auto transport did not have one chain to lock the car under. Had to beg owner to get one from an other one

LINUS M. 
Rating:
2.0

Truck was dirty, damaged, and had very little gas. I was barely able to get the truck to turn over. Not sure what the problem was, but it took a while. There were also no dolley in the truck, so I had to go back to grab one, and homeless people werehanging around the trucks.

Ronald I. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD S. 
Rating:
1.0

The truck was DISGUSTING! Cigarettes, left over food & trash! In the midst of COVID I expected much better! Heck, in the midst of normal circumstances, I expected much better! The location was also a bit weird to find. I had to call the store & when I finally found it there was a tiny, and I do mean tiny sign in the window that said Uhaul, otherwise, there was NO indication of Uhaul being represented there, as all Uhaul equipment was in the back, which was also difficult to get to. The only good thing was the store personnel, he was friendly but I would not recommend this location to anyone.

DESHONA B. 
Rating:
4.0

Customer did not leave a comment.

JIE Z. 
Rating:
4.0

The website needs improvement. I entered a time to pick up the truck and it changed the time from am to pm. I've had issues like that every time I have rented a truck. It changes something every time.

STEPHEN H. 
Rating:
5.0

Excellent service and proficient handling

AGHA F. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Truck was in very good condition close to new. Cleanliness needs some work. My pick-up was for 2 pm and I was running late. However the posted close time for this location was 3 pm, but the attendant had close down prior to my arrival at 2:52 pm. I called the number listed and he did return to rented me the truck.

KENDRICK K. 
Rating:
3.0

Truck wreaked of cigarette smoke. Thankfully It was nice weather and could roll windows down for fresh air.

Troy T. 
Rating:
5.0

Mobile checkin is pointless, the cab of the truck reeks of cigarettes

Jacob T. 
Rating:
1.0

Not ethical by any standards. Lied about the

Hefton Z. 
Rating:
5.0

Customer did not leave a comment.

LESTER L. 
Rating:
5.0

The agent was friendly and helpful but the equipment did not work well. The ratchets used to secure the front tires were not well maintained and were VERY difficult to operate. The passenger ratchet loosed multiple times and came off completely once. That trailer was literally dangerous to operate.

RICHARD T. 
Rating:
1.0

No standout UHAUL signage onle ver small. PRINT SHOP was in large. VERY HARD TO FIND. SPENT WAY TO MUCH TIME LOOKING. VERY HARD TO UNDERSTAND attendant. NOT VERY PERSONABLE. Equipment was defective and portions damaged. Didnt realize until loading. trailer needed necessary maintenance. in dire need. trailer actually became uncoupled!!! Unbelievable. this is not what I am used to nor expect. Would like call back to discuss. NOT happy at all. 2146971780 Gordon

GORDON M. 
Rating:
5.0

Customer did not leave a comment.

Ankit T. 
Rating:
2.0

Customer did not leave a comment.

Tory G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH U. 
Rating:
5.0

Great customer service.

TERRY G. 
Rating:
1.0

The old gentleman who ran the store kept insisting I put more gas than the level at the pickup. I took a picture of the original gas level and showed it to him. He still insisted I put 1/4 of a pump more. He definitely thought he could take advantage of me because I am Asian and do not speak English well.

SIMON S. 
Rating:
3.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Very nice.

Mario A. 
Rating:
3.0

The u-haul app was not working when we came to pick it up. We called the 800 number and it took forever to speak to a live person.

Chris D. 
Rating:
3.0

Customer did not leave a comment.

DEEPESH K. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

The gentlemen was very nice but the UHAUL was dirty inside and when my furniture was unloaded, my carpet was ruined in multiple locations.

MEGAN M. 
Rating:
5.0

Everything was great and clean. Also the best customer service I've had in a very long time

GREGORY G. 
Rating:
4.0

Customer did not leave a comment.

GRETA C. 
Rating:
3.0

Customer did not leave a comment.

Tyler P. 
Rating:
1.0

The person who checked me in charged me for extra mileage and I'm still waiting to get a refund. I have pictures to prove the miles I drove.

FARHOOD A. 
Rating:
3.0

I had to park the truck and tow dolly in back place of office and walking around the building and enter to office, and give the Key So I didn't have no one to help about it or doing any!! So I can't tell any more regards this location

ASEF A. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
1.0

Have your staff available for customer needs, checking vehicles properly and when is time to dropped off have someone available who can reassure you for what you pay for. Instead of receiving invoices with unexpected charges. NOT GOOD AT ALL!!! Bebe coming back

NATALIA P. 
Rating:
3.0

Didn't have time for us. Just drop it off and I'll get to it.

Lorri B. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
1.0

Truck suspension was knocking and popping every turn, truck had a lot of cosmetic damage and truck also had issues starting. Steel also was locked out and inoperable. Would not recommend at all. Location also horrible

CHRISTOPHER W. 
Rating:
5.0

Another great experience! Rented a cargo van from Sign, Print & Ship in Plano, TX. The equipment was great and the process was trouble free. We appreciate this local business. Thank you!

David G. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
1.0

Truck is not cleaned I found empty monster energy cans and coffee cups.

Rohith V. 
Rating:
5.0

The van we rented was great. The rental process was quick and efficient. This is a very convenient service and an asset to the community. Thank you!

David G. 
Rating:
4.0

Customer did not leave a comment.

DARIUS EUGENE S. 
Rating:
5.0

The 10' truck came without a ramp, need to include if you want to improve. Other than that the overall experience was great.

Tariq J. 
Rating:
3.0

The shop was locked and not very clean once the shop person opened up. He was polite and checked the truck completely.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Bigger IHAUL sign

Juan V. 
Rating:
5.0

Customer did not leave a comment.

CRISTON B. 
Rating:
5.0

Customer did not leave a comment.

Abdurrezag A. 
Rating:
5.0

The gentleman was very friendly and nice.

William E. 
Rating:
2.0

Hard to find. Lots of trash in front of the store. Trucks in back alley.

Darrell R. 
Rating:
1.0

The guy can not attach trailer to my SUV. He will not assist in taking out trailer. One man run show. Will never go to this location.

PREET K. 
Rating:
1.0

We booked the uhaul for a 4 hour rental and we were told to put the key in the drop box when we came back because they were going to be closed after we were done. We time stamped our return with a photo of the mileage and tank when we returned the uhaul. When we got our receipt the following Monday they charged us for 3 days and the incorrect mileage. We tried calling to have this figured out with no answer.

Kevin B. 
Rating:
1.0

The location was not the problem. The fact that I was allowed to make a reservation at a location that didn't open until 30 minutes after the time of the reservation. A really bad experience using the mobile check in as well.

Jake T. 
Rating:
1.0

I've done 150+ Uhaul rentals over 25 years (spent $50K+ with you; lots of cross country 26' and 6'x12') and this is the worst experience I've ever had. Revoke this dealership. Owner/manager made me lift the 6x12 onto my hitch by myself after tricking me into "helping" him. Wrenched my back and have been incapacitated for over a week. Had to hire others to load/unload for the first time ever. Horribly over-perfumed trailer that stunk up all my contents. Embarrassingly trashed-out location.

michael F. 
Rating:
4.0

Put a sign up to show key drop off location next to key pickup. Very unclear.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan Y. 
Rating:
5.0

Customer did not leave a comment.

jakub K. 
Rating:
3.0

Have a vehicle full of gas when I pick it up instead of half of a tank and there weren't any other trucks or trailers to choose from just the DHL or UPS pick up site. I thought Uhaul did a better job than this. I filled the truck up to half full when I was done I sure hope I don't get charged for not filling it up

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Lorien M. 
Rating:
5.0

Customer did not leave a comment.

Khalid S. 
Rating:
3.0

Provide a more friendly & inviting environment. Some customers were intimidated to ask questions and/or receive patience from store to provide full answer.

Frankie D. 
Rating:
2.0

Half ass store, had to dismount the trailer myself. Keeping trailors in back of strip shopping center - only the owner does not have direct access with a door - he, we have to travel around end of building for access. Owner appears to be taking on too much in his store.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
1.0

No instruction, No care, Hard to communicate with. Will never rent UHAUL if not at al

Alexis J. 
Rating:
5.0

Thanks.

Josh P. 
Rating:
5.0

This was the best experience I have ever had with U-Haul. The location has a very nice man who made this experience easy. I will only go to this location to rent a truck moving forward.

robbie J. 
Rating:
3.0

Hard to find. It was in a sign shop. Never even went inside.

Laura B. 
Rating:
1.0

We ordered a dolly and there was none provided.

Harrison M. 
Rating:
5.0

Nothing

Jack B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

I dropped off after hours, so all I needed to do was follow some instructions with my iphone, upload some pics and then off I went. Easy!

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WILLIAM M. 
Rating:
4.0

The pickup location was behind the building out of sight from the main road. This caused the process to be a little tense, because the location os hidden from the main road which could be considered a security concern. The good thing was that two police officers were in the area and stayed with me during the pickup process. The rest ir the experience was excellent.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
1.0

Truck was very dirty and had not been cleaned I had to get chlorox wipes to clean it out

Keshia H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
3.0

Customer did not leave a comment.

Louis S. 
Rating:
3.0

Service was rushed. Prices for additional elements (locks, bungee cords, etc.) were much higher than at other U-Haul locations.

Jason L. 
Rating:
3.0

It was too hard to find.

davie J. 
Rating:
4.0

The guy that rented the truck was very helpful.

John R. 
Rating:
2.0

Customer did not leave a comment.

Stanley H. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Edwardo G. 
Rating:
3.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Easy to get my stuff and go. Staff was friendly.

Clifford B. 
Rating:
5.0

Convenient, courteous sevice.

Brian B. 
Rating:
5.0

Moving is stressful but I'm glad I chose this U-Haul location. I reserved online and the van and equipment were ready upon arrival in the morning. Good customer service and no hidden fees.

Rena B. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
3.0

Charged for Insurance and didn't want it and told clerk not to charge us and he did anyway. Never sign the agreement before reading it. They will stick you with anything they want before asking. Can't understand his english. Not satisfied with this service.

Martha E. 
Rating:
1.0

I've already submitted a bad yelp review. Very displeased I was over charged 20$ and then hung up on me. He said it worked on a meter system but I kept track of the mileage and didn't drive far at all. So whatever meter system he's talking about is obviously very I correct. I left gas on full and everything how it should've been. I only rented it to move a mattress which ended up costing me way more then expected. I've used U-Haul plenty in the past and this has never happened. I should've just borrowed a truck and saved myself the hassle.

Shannon P. 
Rating:
5.0

Trailer lights did not work unless lights were on. Did not figure this out for several miles. Location also did not tell me I had a time frame to turn in trailer

Robert G. 
Rating:
5.0

You guys are the best

JAIME LUIS P. 
Rating:
1.0

There was no UHaul signage on the building. I couldn't find the location without calling even though I was in the parking lot! The office was a mess. It felt very shady. The man was okay but not friendly. Equally as bad was the truck! It had hardly any suspension or shock absorbers which made the ride horrible! Thankfully we were only driving a short distance. Neeeless to say I will never go to that location again.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
No reviews have been submitted for this location.

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