Strip mall location. Store was closed and no one there when I arrived to drop off, sign stated to use remote drop off. Drop box for keys was not secure. And I was not sure about leaving the key there. Fortunately as I was about to leave the owner/employee had returned and unlocked the door and accepted the key. This was not the professional experience I was expecting from U-Haul that I have experienced in my previous rentals with my preferred U-Haul professional at the Plano location at Los Rios location and the experience I had in Tyler at the pick up location. I did not like having to do all the work it took to get the app and so a self check in when l expected a totally different experience I have been accustomed too. I do not recommend this location for drop off unless the owners are open and available to handle the rental personally. But, want to state that my pick up and equipment experience met all my expectations and I will continue to use U-Haul in all my future moving needs. Thank you.
JOHN K
Sign Print & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75023
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Customer Reviews
- 4.0 Average Customer Rating
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I tried to upload truck photo to check out at pickup location but the link constantly failed to load, I gave up. I did not pick up the furniture dolly, originally put on reservation, at check out and I was told it will be taken care of. However after I returned the truck at Pflugerville I was charged $80 for the dolly I did not take. I called both the pick up and return locations about this the next day, yet it seems this has not been resolved till today.
Xiangjun HWould have been nice to get a guided tour of the truck's function.
Sami MThe trucks were difficult to locate. When I did the mobile check in, I discovered that the key was not in the lock box it was supposed to be in. After calling UHaul and being on hold the owner of the shop came around with the key. I could not complete the check in process online. The owner said I was fine to take the truck. I told him I never received confirmation of the starting mileage and gas. He showed me through his device (normally I get an email). Sure enough the mileage was incorrect. I tried to explain this to the owner and he said he would give me credit. When I turned the truck in he did not do so and the sop was closed so I was over charged mileage. Only reason I did not give a 1 star is the equipment was newer and in good shape.
Clarence SAs usual, I have been with U-Haul for a long time my information it’s already in my account, including my credit card and all my personal info. I made a reservation at this location and I got confirmation on my credit card was charged initial charges, but when I got there on Sunday, I had to enter the information one more time about 10 times and take a picture of myself 10 times and it took me about 45 minutes and I was late for my client. It was a disaster experience and end up getting in trouble with my client regarding a delivery which is it took only five minutes right behind the place or U-Haul location
Joseph O