Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)

333 reviews

2040 W Spring Creek Pkwy Ste 142   Plano, TX 75023

(972) 468-1890

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2022: 8:30 am - 11:30 am

Services at this Location:

Contact Us

(972) 468-1890

2040 W Spring Creek Pkwy Ste 142
Plano, TX 75023

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2022: 8:30 am - 11:30 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Monty M. 
Rating:
5.0

Customer did not leave a comment.

Sasa B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

Took almost an hour to access the key through the self service locking mechanism. Sat on hold with customer service for over 15 minutes. Finally another store clerk in the shopping center where the U-Haul office was located assisted us in obtaining the key!!! Otherwise, not bad...we were able to extend the rental for another day without issue.

Maegan L. 
Rating:
3.0

The truck was in great shape but had not been cleaned inside. The cup holders were nasty. It is much easier to go to a full service location rather than a side operation.

Martin F. 
Rating:
3.0

Was charged for an extra day. It was due to be dropped off on Wednesday August 10 per the email and we did drop it off then. There was no time indicated in the email from uhaul. He refused to check in the trailer and give me a receipt and said I have to wait until he checks it in an emails me the receipt. Now I know it was to charge me for an extra day that didn't occur. We will not use this again and just get a pod instead.

Dwayne C. 
Rating:
1.0

Fill up the gas tank after the move, and check the car battery

harold A. 
Rating:
1.0

1. You must be sure that you've made oil change to your track 2. Your battery should be well charged to avoid the issues of starting the track because the battery is dead 3. The brakes must be verified because they were not well fixed

Juior Lukaba K. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Yimin Y. 
Rating:
5.0

Awesome service much appreciated

Ravindran R. 
Rating:
3.0

Initial reservation was made at a location that was close to my home. I was rerouted to a second location that was additional 6 miles away. The primary location of pick up was a sign in print shop not a U-Haul. The truck windshield was dirty making it difficult to view out of. The tenant was plenty nice but I did not receive any information regarding gas and mileage requirements.

Alfredo L. 
Rating:
3.0

Customer did not leave a comment.

Caroline K. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Too expensive I will prefer homedepot.

Nabil S. 
Rating:
2.0

The truck was very dirty. I had to walk half way around a strip center to get the truck after my initial rental. I had to tell the vendor that the beginning mileage was overstated by 10 miles. Just not a very pleasant experience.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

michael P. 
Rating:
3.0

Customer did not leave a comment.

hope F. 
Rating:
3.0

Small store front with very little room to return trailer and location was closed when returning vehicle. Key drop exposed and easily could be stolen from.

James M. 
Rating:
3.0

The truck while clean was extremely warm in the cabin. It seems that it needed additional coolant in the air conditioning.

Monica B. 
Rating:
1.0

the truck was filthy and smelled of dogs, stains everywhere, all over the cabin and doors.

SHARI L T. 
Rating:
4.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

The gentleman at this location was very nice and helpful.

Mary Ann D. 
Rating:
5.0

You guys were awesome! Thank you ...be blessed!!

PATRICIA M. 
Rating:
3.0

Customer did not leave a comment.

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Had a good experience renting tow dolly from this location.

Rakesh M. 
Rating:
2.0

Your better of going to a regular location, they will hook up your trailer for you and go above and beyond this location since it's not an actually uhaul moving and storage will just tell you to do everything yourself. And I better get a refund for the extra day I paid for that I didn't need

Ziann L. 
Rating:
5.0

Great customer service

Sheila F. 
Rating:
5.0

Very nice man helped me and was so kind.

William F. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
1.0

Be aware of the conditions of the truck: the inside driving area had trash from the previous customer, the cargo box had trash, branches and red sand. There was a bike lock on the Uhaul as well, that my family and I had to remove ourselves with branch clippers. The dealer told me I could drop the Uhaul at any location in Houston, he even left the drop off location blank on the contract, but then 10 minutes later I get a text TELLING me a location the truck HAD to be dropped off which was 45 minutes out of the way of my destination. I had to email Uhaul and contact a live agent to correct it. Not impressed with his service.

ALYSSA D. 
Rating:
5.0

Customer did not leave a comment.

Shirlyn J. 
Rating:
1.0

Two piece of equipment one with non working lights the other one with unsafe to use tire straps Owner doesn't take the time to make proper inspection

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
1.0

It was a very difficult process getting the truck and when we opened the back there was only 1 dolly when I had ordered 4 plus 4 furniture dollies. I had to go to a different U-Haul store the next morning and they told me over the phone they would definitely have all the moving supplies I needed. We arrived there shortly after talking to them and of course they had no furniture dollies. I still haven't gotten my money back.

Erika H. 
Rating:
5.0

Customer service is very friendly and cooperation.

ZAITOON S. 
Rating:
5.0

We did self return and had trouble with the website loading our photos. The store was not open yet, but the worker pulled up while we were trying to do stuff and assisted.

Nicole S. 
Rating:
2.0

Equipment was good. Host was nice and friendly, but I had to hook up the trailer myself. I'll be sticking to regular UHAUL locations from now on.

TAYLOR T. 
Rating:
2.0

Scared me when told to drop at Walgreens parking lot but received email that it was checked in. Guess it worked.

David D. 
Rating:
4.0

Self returns seemed to work well.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
3.0

Customer did not leave a comment.

Cuong N. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Great service loved it

ZENBABA W. 
Rating:
1.0

I ask for a receipt and was told I would get one by email. Have not recieved one. Had to wait 20 minutes for someone to help lift tongue off ball. Location was an unsecured stip center parking lot.

MICHAEL S. 
Rating:
2.0

I made my reservations for 8. I didn't get the truck until 9 and my initial reservation was cancelled by the rep at this location and I was charged more than I expected but was already behind on time so I accepted it because I needed to meet my movers. I am very disappointed in this experience but I had already waited an hour and I needed to leave. Will not recommend this location. Upside, the movers were great!

Joy B. 
Rating:
1.0

The guy lied and overcharged me . Plus charged my card without authorization

MERCEDES L. 
Rating:
5.0

Cleanliness of the place. Needs some tyding up. The place wasn't inviting

NICK P. 
Rating:
5.0

Customer did not leave a comment.

IMTIAZ H. 
Rating:
2.0

Customer did not leave a comment.

CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Weston G. 
Rating:
3.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

UHaul the company, not this location, needs to get its shit together. A customer should never be allowed to reserve a truck for a time-sensitive move only to find out at the rental location that they will not be allowed to rent due to toll fees from six years past that turn out to be for a rental some crook made in their name and, oh yeah, that truck 6 YEARS AGO was never returned. Get it together, if y'all did your job, this would never have happened.

STEPHANIE L. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Drop off of trailer is at the back which was inconvenient as the back was tight and had a hard time maneuvering .

Antonio S. 
Rating:
5.0

Very impressed with the van. Handled extremely well on the road. Gas mileage was a great surprise. Rental/return were smooth & gentleman who worked there was most pleasant.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
1.0

I paid for 3 dollies and received none of them. I had to move all my furniture in the rain without them. I then went to a different location recommended by customer support, and I was promised my dollies. I only received one. This was a nightmare. I'm waiting for my refund for the dollies.

Nathan L. 
Rating:
4.0

There was some kind of crusty white substance all over the center seat.

SAGE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN EUGENE B. 
Rating:
5.0

The drop off location was very close to our home and let us drop off early.

Kathy M. 
Rating:
1.0

This was the worst uhual rental ever. I don't understand the cleaning charge? It was extremely dirty when I got it.

Judy T. 
Rating:
1.0

The truck was filthy inside the cab and cargo area, along with all windows. The cab also smelled very bad. It was clear that the vehicle was not cleaned or serviced between customers. I had to deep clean the interior of the vehicle and sweep out the back before we could even use it. Also, we were initially charged for a dolly rental but there was no equipment dolly in the vehicle (resolved at turn in). The truck was also damaged with dents along the top of the cargo box that was not annotated (uploaded pictures and notes). Overall extremely poor experience and will likely recommend another company to anyone else moving.

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

benny Y. 
Rating:
4.0

Customer did not leave a comment.

Bryce H. 
Rating:
4.0

Customer did not leave a comment.

NAM T. 
Rating:
1.0

Customer did not leave a comment.

JAMES U. 
Rating:
5.0

Customer did not leave a comment.

Alice J. 
Rating:
5.0

Customer did not leave a comment.

Dayron Luis G. 
Rating:
3.0

“Tow-Dolly” Some minor issues like the straps need to be replaced.

Roy T. 
Rating:
1.0

This location is essentially hidden. Its a shipping store that also happens to do Uhaul. I told the guy about my bad experience with the leaking cab and he seemed to care less. I asked for a partial refund and he said no we just won't "find" anything to charge you MORE for. Terrible experience all around. Only good thing was the truck ran great and AC was good.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

LORETTA ANN R. 
Rating:
4.0

The location and staff were fine, but there were way too many add on charges. I rented a cargo van for 2 hours for $19.95. I used it for about 1 hour. Instead of paying $19.95, I had to pay $50.28. The actual rental fee was well less than half the total charges. That does not seem right and I probably will never rent from Uhaul again. Again, my experience with the location was just fine. My response to “would you recommend this location” is generic to UHaul, not specific to the Spring Creek location.

TERRY H. 
Rating:
3.0

I had to hook up the trailer by myself

DENNIS C. 
Rating:
3.0

Our particular truck was parked in such a way that we could not inspect the rear end of the truck or access the door. When we got to our place and opened the back door, we noticed that the blankets we requested and paid for had not been provided. Since our pickup was in the evening when this location was closed, we could not get resolution on the missing blankets and had to go without.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Lan Chi N. 
Rating:
5.0

Customer did not leave a comment.

Anatoli N. 
Rating:
5.0

Customer did not leave a comment.

Edward Alexander C. 
Rating:
1.0

Way expensive should be more competitive with other rentals. NEVER AGAIN

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
1.0

Owner was not offering to help hitch the auto transporter on my car, almost had to beg him. He was very slow like he was on strike or go slow strike The auto transport did not have one chain to lock the car under. Had to beg owner to get one from an other one

LINUS M. 
Rating:
2.0

Truck was dirty, damaged, and had very little gas. I was barely able to get the truck to turn over. Not sure what the problem was, but it took a while. There were also no dolley in the truck, so I had to go back to grab one, and homeless people werehanging around the trucks.

Ronald I. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD S. 
Rating:
1.0

The truck was DISGUSTING! Cigarettes, left over food & trash! In the midst of COVID I expected much better! Heck, in the midst of normal circumstances, I expected much better! The location was also a bit weird to find. I had to call the store & when I finally found it there was a tiny, and I do mean tiny sign in the window that said Uhaul, otherwise, there was NO indication of Uhaul being represented there, as all Uhaul equipment was in the back, which was also difficult to get to. The only good thing was the store personnel, he was friendly but I would not recommend this location to anyone.

DESHONA B. 
Rating:
4.0

Customer did not leave a comment.

JIE Z. 
Rating:
4.0

The website needs improvement. I entered a time to pick up the truck and it changed the time from am to pm. I've had issues like that every time I have rented a truck. It changes something every time.

STEPHEN H. 
Rating:
5.0

Excellent service and proficient handling

AGHA F. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Truck was in very good condition close to new. Cleanliness needs some work. My pick-up was for 2 pm and I was running late. However the posted close time for this location was 3 pm, but the attendant had close down prior to my arrival at 2:52 pm. I called the number listed and he did return to rented me the truck.

KENDRICK K. 
Rating:
3.0

Truck wreaked of cigarette smoke. Thankfully It was nice weather and could roll windows down for fresh air.

Troy T. 
Rating:
5.0

Mobile checkin is pointless, the cab of the truck reeks of cigarettes

Jacob T. 
Rating:
1.0

Not ethical by any standards. Lied about the

Hefton Z. 
Rating:
5.0

Customer did not leave a comment.

LESTER L. 
Rating:
5.0

The agent was friendly and helpful but the equipment did not work well. The ratchets used to secure the front tires were not well maintained and were VERY difficult to operate. The passenger ratchet loosed multiple times and came off completely once. That trailer was literally dangerous to operate.

RICHARD T. 
No reviews have been submitted for this location.

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