Customer Reviews for Silver Bay Auto Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silver Bay Auto Value

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matthew C.
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Customer did not leave a comment.

terri K.
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Kerissa G.
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I was surprised this location was available. When I set up my reservation online, it said the closest nearest drop off location was in Two Harbors. I was very happy I could drop it in Silver Bay instead. Thank you!

Ronald L.
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Claudio C.
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Remind renter if you filled up your truck with gas. Ask how was your drive? Receipt, email or hard copy?

Natosha R.
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Charles L.
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Kristina A.
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Dana S.
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Blake S.
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The 20 ft uhaul van was very dirty on the outside. Inside the cab the inside surface of the windshield was hazy. This location is a small town auto parts store and the only uhaul location for 60 miles in either direction. You take what you can get. Very nice and helpful staff though.

Claudio C.
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Nothing! Young man Donovan was courteous, prompt, and helpful.

Terry C.
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Laura was very efficient, pleasant, and helpful. Can't say enough good about our experience. Thank you.

Carol P.
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Scott K.
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Jan B.
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We were glad for the help of Laura at Auto Value for her help in picking up and returning the truck. She let us pick up during business hours on a Monday when the online pickup system didn't work on the previous Sunday.

emily A.
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emily A.
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BRIAN H.
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lloyd C.
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Best service I have ever had doing a rental

Carol L.
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Mary H.
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Jackie S.
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The personnel at this location was very friendly and helpful.

kelly S.
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Randolph N.
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Von B.
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Would have been excellent if customer drop-off could be done on the upper level.

sevrena W.
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Thomas B.
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Steve S.
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Angela B.
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Von B.
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gary G.
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I was overcharged on mileage. They refused to correct it.

SCOTT M.
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don G.
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Little choice.

Brooke S.
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Bryce G.
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Peter K.
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I genuinely liked working with this UHaul location. It is small shop with full vehicle selection and easily accessible right off highway 61. So as far as customer service, no improvement needed there--they were very helpful and courteous. Although this location had dollies and moving pads, it would be nice if they sold boxes and shrink wrap and some other moving supplies--that is the only improvement I could recommend

Glenn R.
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Scott G.
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The gentleman at Silver Bay auto was very helpful but was not able to get his computer to provide list insurance for $42 as I had been quoted by Uhaul traffic staff. His computer only listed it for $112. I should have called Uhaul traffic at that time but I did not and so I just did not buy any Uhaul insurance. A comment on our truck: it was in great shape and ran well. However your purchasing staff should consider getting trucks with tail lights higher off the ground. We drove in a snow storm and the tail lights, which are located low to the ground just above the wide rear step bumper soon became snow covered and not visible. For safety, the vehicle should have tail lights located higher along the sides of the door.

MARC B.
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Rebecca M.
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stephen A.
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Helen S.
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Very nice, friendly people.

Malcolm S.
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Nothing needs to be improved

BETH B.
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Dan R.
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Scot M.
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Excellent customer service!??

Martin P.
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Paul T.
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Large puddle in front of trailer so the car got all muddy hooking up and dropping off, otherwise everything was fine.

pat B.
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GARY P.
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don R.
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Isabelle M.
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TOM P.
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Some one can call me if they care to hear the story. Not a real good experience, second time! but I can not have my name attached to a complaint. 641-777-8312. Tom.

Jane K.
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Melvin B.
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The person there that day did not appear to know how to handle the transaction. I pre-paid online because the site said it would streamline picking the trailer up. That was NOT my experience. It took a long time for this person to get his head together and help me. Plus, he requested my credit card. I did not understand, since I ALREADY PAID for it online. The trailer was sitting in a mud pit in the back of the establishment. No assistance was offered. Fortunately, this was a one-in-a-lifetime experience because I'll never go back to that establishment again. I recommend that you don't use this place. Have people pick up their equipment in Duluth or Two Harbors instead.

Biff U.
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I had one major glitch when renting the truck. I was given a different truck than what was on my contract. The clerk was super nice and he went through everything before I left. One major hiccup was he told me to bring the truck back with half a tank full. However, when I dropped it off they expected a full tank and I was charged a fuel charge which I was not expecting in any way shape or form!!! This was super frustrating, and I may look at a different truck rental company because of it!!! It makes no sense that I had to pay for something I was told specifically to do....

Malcolm S.
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Everything was perfect!

Jim K.
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Good service and answered all questions.

richard B.
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I forgot to check the gasoline and they claimed the trucks tank was full. I drove the truck 61.4 miles. I told her when I returned the truck that I stopped for gas and filled the truck. The gas tank took 12.45 gallons so either the tank did not start full or your trucks get only 4.9 miles per gallon. I do not like being cheated by a business so I would never recommend this facility. Richard Brokl 218-226-3680

greg N.
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Doug D.
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carolyn B.
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We find this location perfect for dropping off the trailers we rent in the cities - very nice staff too.

Dianne P.
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Very friendly and clean full service store.

Joshua S.
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Douglas N.
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Trailer hadn't been swept out, leaked. When picking up and dropping off, there appeared to be a single employee at the location (an auto parts store). I got no assistance hooking up or unhooking at drop off.

Ruth F.
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James K.
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When a customer asks how he can be assured he won't be charged for prior damage, don't answer, "don't worry, it's all in the computer system." Maybe a printout of the existing damage would provide a much better answer.

jim H.
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Check in lady was very cordial and efficient

Paul G.
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BRUCE B.
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Service was great. Thank you.

Matthew R.
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The trailer chain were much longer than necessary. I had to twist the chains to keep them from dragging. Adjustable chains would have been more intuitive.

Brian H.
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I would like to make an online reservation and get confirmation that the equipment I reserved will be there at that time and date - I cannot use your services if you just try to be as close as you can to my "preferences".

Stephen A.
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TIMOTHY H.
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Robert S.
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They were very helpful and hooked up the trailer.

Melissa O.
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phil P.
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did not know where to put the key, so i left it in the glove box

Todd S.
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john K.
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Malcolm S.
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CORNELL A.
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I dropped off after closing and there was very little lighting to help determine what to do and where to leave truck.

Malcolm S.
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STEVE P.
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We had a blow out on I75 south of Atlanta. So question how UHaul monitors your tires. It was the most terrifying experience my husband and I have ever had.60 mph in a center lane . But for the grace of God we could have had an accident at best and a fatality at worst. The personnel in Silver Bay were very pleasant however after getting one trailer it didn't have correctly working tail lights so we had to go back and get another trailer. Obviously this trailer had the defective tire. We intend on some remuneration from UHaul for the Ithis very traumatic experience.

Donald T.
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MALCOLM S.
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jerry L.
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Laura & Attendant are great people: Quote: The bitterness of poor quality, lives long after the sweetness of low prices are forgotten Jerry the Loh

Paul T.
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SALLY K.
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JANET G.
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KEVIN F.
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james S.
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Staff very helpful and accommodating my need to change trailers. I'll definitely return!

JANET G.
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FRED W.
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SUE S.
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A 90 lb little helped Me with the drop off. She was dynamite. She backed that sucker in like I was totally possible to do. I am completely unable to navigate

DENNIS E.
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GEORGE H.
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Roberta F.
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Elizabeth J.
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JOHN S.
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NEIL N.
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No reviews have been submitted for this location.

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