Customer Reviews for Silver Springs Storage
(U-Haul Neighborhood Dealer)

37 reviews

1480 S US Hwy 63   West Plains, MO 65775

(417) 257-7561

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 257-7561

1480 S US Hwy 63
West Plains, MO 65775

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JULIUS D 
Rating:
5.0

Customer did not leave a comment.

TERRY C 
Rating:
5.0

Keep up the good work!

ELDON T 
Rating:
5.0

The front desk person was so helpful. She made everything work better.

WILLIAM A 
Rating:
5.0

Absolutely wonderful customer service.

DANIEL G 
Rating:
4.0

A little confusing. First locate the truck at back of lot then drive up front to get the key. Then return to rear lot to get the truth k.

Frances K 
Rating:
5.0

Update the hours of operation on the window so people know you’re open. Fill vehicles to full, it is much easier to return a full tank of gas than to do the math calculation to figure out how many gallons need to be put in to return a vehicle and the exact same amount.

Kenneth H 
Rating:
5.0

Customer did not leave a comment.

Wesley C 
Rating:
4.0

This was not the location I chose to pick up. I needed a later pick up time but they did not have a dolly even though I reserved it weeks in advance.

Staci G 
Rating:
5.0

Both my pick location in West plains Mo. The young lady was so helpful! My drop off location the gentleman was excellent. The vehicle was great and the trip was awesome!

VINCENT D 
Rating:
5.0

Courteous & helpful staff member. She gave perfect directions and got us on our way quickly. Great!

Tina A 
Rating:
5.0

Customer did not leave a comment.

Sebastian R 
Rating:
3.0

Need to have assistance for older people, too heavy to pick up alone. Needs a jack or something to get it off the ground

CANDI W 
Rating:
5.0

Customer did not leave a comment.

Vivian M 
Rating:
5.0

Equipment was messy inside…looked like spilled soda or some other dark liquid…same with cup holders. Equipment worked well, just dirty

Andrew E 
Rating:
2.0

Customer did not leave a comment.

Neil T 
Rating:
3.0

Signage for U-Haul was not very visible

David T 
Rating:
5.0

Customer did not leave a comment.

Byron J 
Rating:
5.0

Customer did not leave a comment.

Takota W 
Rating:
2.0

Customer did not leave a comment.

Andrew W 
Rating:
2.0

Mirror was loooser than a goose and entirely useless when i picked up as well as no moving blankets like i had ordered. Was given no gate code as well.

Shane H 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Customer did not leave a comment.

Gerald S 
Rating:
5.0

Customer did not leave a comment.

Randy H 
Rating:
2.0

I reported that truck smelled like cigarette smoke. One of the workers, did try to use bleach wipes and spray. How when I returned I was charged another $113 I was accused of going 344 MLS, and I never went out my way, the set amount was 285. So bottom line is always take pictures mileage because Uhaul will screw you.

Leslie S 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Ronald C 
Rating:
5.0

The cost is really high.

PATRICK S 
Rating:
5.0

Everything was great at this location. Lorren (sp) was fantastic to work with. She's definitely a keeper. My only suggestion is to make sure every customer knows that the lobby is also a 24° drop-off for keys of which I was unaware so I had to keep the key until the next morning. Fortunately, it was no problem. I just called as soon as the office opened the next morning, and explained what happened, and the lady who was working was extremely nice and just had me return the key as soon as possible. Great place to do business. They have mine the next time I need U-Haul services.

Cynthia H 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

Brenda C 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
1.0

Customer did not leave a comment.

Kyle V 
Rating:
4.0

Put tongue jacks on the trailers. A 6x12 is not easy for a 63 yr. Old man to lift to get on the ball of my truck. Who ever builds a trailer without a tongue jack.

Kevin W 
Rating:
1.0

Uhaul does not back up their managers, lack of ethics and integrity. Downright dishonest. The manager here is honest but Uhaul is cutting his feet out from under him.

Melody K 
Rating:
5.0

Customer did not leave a comment.

Jana M 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
No reviews have been submitted for this location.

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