Customer Reviews for Silverlake Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silverlake Storage

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Jennifer R. on

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Customer did not leave a comment.

Kevin M. on

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Super nice folks!

elizabeth g. on

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Hello, My family and friends have rented UHaul trucks many times in the last 25 years. It is our rental company of choice. This particular truck was the most least desirable of our experiences. The sun visor was broken. Therefore, it would not stay in place and was constantly falling down which could possible be dangerous. In lieu of this, I would appreciate being compensated for half of my bill. Thank you. Best regards, Elizabeth Goldie P.S. The employees that I had the pleasure to meet in Silver Lake, Wa were very helpful.

Renee M. on

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Very helpful customer service. A very cheap and easy solution to my problem.

Christopher S. on

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Extremely helpful staff. They were able to help me with truck rental and a last minute storage request.

Matthew V. on

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Customer did not leave a comment.

consuelo a. on

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Staff was so friendly. One of the gals saw me unloading the dolly I rented and even came out and took it, wheeling it in for me.

Jeff C. on

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Richard M. on

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Excellent customer service. Highly recommend.

EILEEN B. on

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Nathan P. on

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great and friendly service at a good price thanks for the hassel free experience

MAGDY K. on

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Maggie B. on

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Jessie was fantastic. Very helpful and made overall experience very nice. Thank you.

Johnathan Q. on

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The truck smelled like someone had smoked a lot of cigarettes in it. I would advise a no smoking policy.

REX W. on

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Nothing Jessica the woman running this facility is outstanding and I only rent there because of her

Karen D. on

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Roberto G. on

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Good customer service

ROBERTA C. on

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Terri N. on

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The people at that location were nice and very helpful. It was my first time renting a uhaul ever and it went smooth and pleasant. Thank you

BILL G. on

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Terrence C. on

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Very friendly, great communication. Will definitely be back!

Krishna Kumar K. on

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Cindy D. on

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jason s b. on

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Matt t. on

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very helpful. went above and beyond service. they are closed from 1-2 pm .storage units are huge, very tall inside. maybe 12-14 ft high ceiling. no lights inside unit though.

Bob F. on

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Jesse was great! Good knowledge and very helpful on getting us correct equipment!!

Charles B. on

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This lady was so nice and had dark chocolate.

steven c. on

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Vadzim L. on

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Truck was break down on the road after that no discount at all

Einar J. on

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Staff were amazingly friendly and made the entire experience quick and easy.

Dwaine H. on

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Stop trying to send people to other locations when they pick a location there's reasons they need to be and everytime you say you can guarantee their rental or you get $50 you guys always find ways to weasel your way out

Ruth a. on

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Good service, everything was in order. I would recommend them to friends.

jaime s. on

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Erika M. on

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LUIZ S. on

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Margaret S. on

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This was, by far, the best experience I've ever had renting from UHaul. The transaction went well, very smooth. They even cancelled a reservation for me that I had at a different UHaul location.

Tuai L. on

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Customer did not leave a comment.

Philip D. on

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I highly recommend this location and getting the basic truck/contents protection package. The staff were very courteous and friendly and everything went smoothly. I saved money by picking up truck on Thursday afternoon for 24 hours. Main complaint: U-Haul nickel and dimes you so expect a $19.99 truck to cost you at least $80 + gas for a 50 mile round-trip move. Shop around for the total price with mileage.

Kenneth L. on

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Martha N. on

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This was not the location I was told originally that I would have ..got there and there were no blankets available as we had reserved so had to drive to another location. There were many bumps along the road, as our usual experience, using Uhaul. We hope we never ever have to use Uhaul again.

Gary C. on

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Good customer service. Scheduling can be hard to maintain if customer doesn't return rental on time, perhaps include a buffer of an hour between rental period to lower the risk of late return impacting following rental. I ended up waiting for extra hour to pick up rental due to previous late return, good thing I wasn't in a rush.

Bruce K. on

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Prakash D. on

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Craig V. on

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Sure would be nice if the very friendly and helpful staff at non-UHaul facilities both knew something about the UHaul website and knew how to honor the price I was quoted as part of the online reservation -- otherwise, the time I spent on your website was largely wasted. Next time I'll just go through the contractor directly.

Theresa B. on

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Jasmine and Joe were left on a Saturday (July 9th) set up for failure. It was her 2nd time being there (1st time for a Sat)...everything from the computer/printer - having to install a toner cartridge (not knowing HOW)...although she was professional, she was inept at handling the front end office....un-organized, not knowing where things were...she said, "change in management"...well, maybe there should be ANOTHER change in management...because like I said... "management set that girl up to fail"....I would not recommend that location due to lack of organizational skills...and bcuz you don't have organizational skills, you can't be efficient! It took me over 45 mins to get my storage unit & truck. Not good!!

KEVIN S. on

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None, the experience was phenomenal and the customer service was perfect!!!

David H. on

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I don't think anything needed to be improved, the Service Representative (Sammie Messer) was friendly and helpful.

betty e. on

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Connie D. on

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Educate your customer service personnel better. I was told the 10' truck had a ramp and had headroom to accommodate a standard refrigerator/freezer. It had neither of those. I was also told that the credit card I gave did not need to be presented upon taking possession of the vehicle...that was incorrect. It put a financial strain on me to have to change what was planned with information provided by customer service.

Kandi W. on

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nothing you guys were perfect!!

Mary B. on

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Michael B. on

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Laura P. on

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No improvements needed. They were very nice and helpful. It was my first time renting a truck or driving one so Mark took time to help me understand how everything worked and even getting my mirrors adjusted before I left. Very helpful and kind. Provided excellent customer service!

Richie W. on

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Justin D. on

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Sammi was great! Everything went smoothly and well. Gas station within easy reach of the office made refueling easy just prior to drop off.

Lydia H. on

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Paul F. on

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Larry O. on

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Sammy provided great customer service. I am so impressed with how smooth the rental and check in process was and how well-maintained the truck was.

Jerry Ann G. on

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Francis H. on

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Sammy is awesome

Tom B. on

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Matt C. on

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Nothing great customer service nice people. Would go to this location in the future.

Zachary B. on

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Jim L. on

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Great job at a moment' s notice.

Suk Y. on

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Kelly B. on

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Nothing keep up the good work

marji p. on

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Deborah was great. So glad I got to see her and have her help me out with getting the van on short notice. Silver Lake Safe Storage is awesome. Thank you.

Margaret S. on

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Stacie was very helpful and I was checked in and out very efficiently.

JERRY C. on

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The attended was great and I made the decision to do all my rentals there if the need arises.

david m. on

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I could not figure out how to lock the back door of the truck

Myong K. on

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I loved service and will use this location if I have another chance..

KADHAM L. on

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maurice s. on

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Clyde A. on

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Provide better trained customer service. Agent at this location was not familiar with mileage charge for vans and advised customer he would have to pay a higher rate than was quoted on reservation receipt. After being shown reservation receipt with lower rate, agent continued to dispute customer and basically offered a take it or leave for customer. Situation was resolved when rental document was printed and the corrected mileage rate was shown which agreed with customer's quote.

SARJO J. on

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To have more rental vehicles at the site.

Katherine W. on

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You did a great job with my rental process. Thanks!

Dave h. on

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Everything re this rental was positive; the woman who rented the truck was professional and extremely helpful.

Jennyrose N. on

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It is a little tight getting in and out of this location but the bonus is the huge Costco parking lot next door! Fast and friendly service lady and the truck was clean and ran perfectly

maurice s. on

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Customer did not leave a comment.

STEFANIE T. on

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The representative that helped me was amazing! She not only helped me pick out the right size, she showed me how to work the equipment which no other rep has ever done! She also gave me a pair of reading glasses because I forgot mine! Excellent Friendly Amazing service. Thank you!

Michael Y. on

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The staff there were excellent and friendly. It was a flawless experience.

Kean P. on

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asked about putting gas in truck was told no but was charged for it.

Denise R. on

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Have more staff available to assist clients. We waited 40 minutes to get our truck and there was only one person available.

Whitney S. on

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Fantastic service! We were in and out!

Dahlia F. on

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Customer did not leave a comment.

Rylan R. on

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I ordered two furniture dollies and one appliance dolly to go with my 10' truck. None of which were there for me at this pick up station. And there was no notification telling me they were all out. If i remember correctly, there's supposed to be a standard dolly to go with every truck regardless. That wasn't there either. As a matter of fact, the lady behind the counter pulled a raggedy flat-tired dolly from the office utility closet for me to borrow. Had to go rent everything i needed at a different UHAUL location. And you charge by the mile. Please please please don't make me go through this absolute inconvenience again next year when i move. Please? Give the good people what they pay for. Because as you know, moving season is stressful enough as it is. Thank you.

Ryan H. on

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This location is perfect for moving furniture from the Everett Costco near Silverlake as it is right next door. We were able to park at Costco and walk across the street to the U-haul. Service was professional and the van was clean. We will use this location, again.

befekadu a. on

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The gentle lady at the station is a very friendly and customer relation oriented. Please keep up.

ROBERT Y. on

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Customer did not leave a comment.

TEWODROS T. on

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Good

THOMAS R. on

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Absolutely nothing....and Sammy was very nice/helpful....have used this location before a couple years ago and had a great experience then as well.

Jessica N. on

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Customer did not leave a comment.

Tom S. on

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The hand truck supplied with the truck was useless. When I was told a hand truck comes with the truck it didn't register that it was so small that anything of weight and height couldn't be moved using it. It should have been one with a strap or at least I should have been given the option to upgrade.

Alan S. on

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Vickie T. on

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GLORIA B. on

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Very satisfied, will be renting again.

JASON B. on

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Sammie is very sweet and was the best part of my moving experience.

Maureen F. on

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Rick U. on

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Rick H. on

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was very good service and will use them again.