Customer Reviews for Silverlake Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silverlake Storage

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Robert B. on

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The truck gas gauge said "Full", but it wasn't even close - unless I somehow used over 9 gallons of gas to drive less than 25 miles! You can't take someone's word that the tank is full. With Costco right across the street, the tank should be topped off before rental. It's not right to penalize the next customer for someone's trick.

Sue W. on

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Jessie was friendly and helpful. Her estimate of mileage was perfect!! The truck was clean,quiet and perfect for our use! We don't have to buy a truck - we'll use U-Haul!!

Randy C. on

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Great service!

RYAN J. on

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The woman that works at the office (sorry I forgot your name) was very personable and friendly and best of all, met my needs. I highly recommend this place because she was awesome. Cheers.

Greg O. on

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.great people made the whole experience easy and enjoyable

Khalid S. on

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Customer did not leave a comment.

Leland D. on

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Very nice service and very friendly staff. Ask them any questions you have.

Jesus H. on

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Keep going the good services as you are doing

carol c. on

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Friendly professional and very efficient girls who were at the desk....sure beat my prior experience at Evergreen Way. I will be back for sure and will highly recommend this particular UHaul!!

less C. on

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when I called I spoke to a rep name Heather I asked her about the payment policy can you give a card to hold and pay cash on re turn of the vehicle she replied yes (not so when I returned the vehicle I was told it had to go on my debt card which cost me 35 extra dollars because I have over draft protection to cover the cost (very bad info given not fun having to pay extra for a short time and short trip. .

Luke H. on

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Customer did not leave a comment.

Alexandra F. on

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No comments for improvement. I just want to give a shoutout to Jess who helped us as the Silverlake storage pickup location. She was incredibly nice and helpful.

Perla E. on

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I need it my truck rental for one day only yesterday, i went to the website and look for the nearest location and reserved one. I accidentaly converted to selfcheck in and out, I honestly didnt know what I was doing because I got inside the office and a nice lady Jessie told me that I was suppose to doit myvself aince I convert it into self check in. I thought to my self OMG, well I did it, went outside took a picture of myself with tge truck, answer every question in my cellphone, this took longer than I thought because its confusing. Anyways i wrnt inside and Jessie gave me the keys, great customer service by the way. I need it to return my truck by 3am so I go ahead and drop off my keys at the drop key box at 10pm same day, tood a picture of the odometer with full tank gas. I was sooooo tired already because of the move, I didnt know I had to check out tge truck myself, I thought it was just drop off the keys and go. This is totally confusing, will not recommended for aother people to try it. Next time I rather go inside and let the experts do it for me, thats why theyre there for, to help you out right? Jessie was really awesome, her place is really nice and neat, she is really friendly and helpful. Thank you Jessie!

Tony M. on

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Nothing. Service, friendliness, availability, kindness and professionalism are the reasons I keep coming back.

JACOB L. on

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Customer did not leave a comment.

GARRETT P. on

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Just keep Jessie working there. She is great! ?

Young L. on

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The receptionist was very nice and accommodating and understood my timeline for truck return. She was very good. I would recommend this location to anybody who need to rent a moving truck. Thank you for making things easier for me.

Cam S. on

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The online checkout experience is horrible, stupid, time-wasting, and useless. It takes longer to do it this "new" way than the previous way with in-person work. What was the use of doing all the online reservation if I had to then spend 20 minutes standing in front of a locked truck just to get the key. Stupid, stupid, stupid. However, the ladies working inside were wonderful and I wish I could have worked with them rather than standing in a parking lot by myself.

eric B. on

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Jessie was fantastic! She made this a positive experience during a very stressful time.

DAVID P. on

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Customer did not leave a comment.

Tony M. on

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Very friendly. Thank you

CARL K. on

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Rebecca W. on

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Very friendly owners! Would gladly rent from them again!!

Pamela R. on

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James H. on

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Best customer service at THIS location.

gregory s. on

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The nice lady handling the rental made it all very pleasant.

ROBERT H. on

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Lindsay L. on

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Ernest G. on

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James C. on

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Very good service, very professional and good attitude

ANTHONY H. on

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nothing

Kristi G. on

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Friendly, quick service. Truck was clean and in great condition

CHRISTIN P. on

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Customer did not leave a comment.

Mark H. on

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Received Great service when I drop and picked up the Truck.

Lee B. on

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The woman at the counter was especially friendly and helpful. Thanks!

KARI A. on

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Everyone was super friendly and helpful ill make sure to alwaya go to this location

JUDITH H. on

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Kind, courteous, and efficient. Couldn't ask for more. Great job!

Jerry C. on

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Customer did not leave a comment.

SAMANTHA S. on

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william c. on

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Clone Jessica

Greg W. on

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Tomas I. on

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DAGMAWIT Z. on

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kenneth s. on

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No complaints

Jennifer R. on

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Kevin M. on

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Super nice folks!

elizabeth g. on

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Hello, My family and friends have rented UHaul trucks many times in the last 25 years. It is our rental company of choice. This particular truck was the most least desirable of our experiences. The sun visor was broken. Therefore, it would not stay in place and was constantly falling down which could possible be dangerous. In lieu of this, I would appreciate being compensated for half of my bill. Thank you. Best regards, Elizabeth Goldie P.S. The employees that I had the pleasure to meet in Silver Lake, Wa were very helpful.

Renee M. on

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Very helpful customer service. A very cheap and easy solution to my problem.

Christopher S. on

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Extremely helpful staff. They were able to help me with truck rental and a last minute storage request.

Matthew V. on

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Customer did not leave a comment.

consuelo a. on

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Staff was so friendly. One of the gals saw me unloading the dolly I rented and even came out and took it, wheeling it in for me.

Jeff C. on

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Richard M. on

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Excellent customer service. Highly recommend.

EILEEN B. on

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Nathan P. on

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great and friendly service at a good price thanks for the hassel free experience

MAGDY K. on

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Maggie B. on

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Jessie was fantastic. Very helpful and made overall experience very nice. Thank you.

Johnathan Q. on

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The truck smelled like someone had smoked a lot of cigarettes in it. I would advise a no smoking policy.

REX W. on

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Nothing Jessica the woman running this facility is outstanding and I only rent there because of her

Karen D. on

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Customer did not leave a comment.

Roberto G. on

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Good customer service

ROBERTA C. on

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Customer did not leave a comment.

Terri N. on

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The people at that location were nice and very helpful. It was my first time renting a uhaul ever and it went smooth and pleasant. Thank you

BILL G. on

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Terrence C. on

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Very friendly, great communication. Will definitely be back!

Krishna Kumar K. on

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Cindy D. on

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jason s b. on

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Matt t. on

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very helpful. went above and beyond service. they are closed from 1-2 pm .storage units are huge, very tall inside. maybe 12-14 ft high ceiling. no lights inside unit though.

Bob F. on

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Jesse was great! Good knowledge and very helpful on getting us correct equipment!!