Customer Reviews for Silverlake Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Silverlake Storage

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ROBERT H. on

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Lindsay L. on

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Ernest G. on

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James C. on

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Very good service, very professional and good attitude

ANTHONY H. on

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nothing

Kristi G. on

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Friendly, quick service. Truck was clean and in great condition

CHRISTIN P. on

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Mark H. on

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Received Great service when I drop and picked up the Truck.

Lee B. on

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The woman at the counter was especially friendly and helpful. Thanks!

KARI A. on

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Everyone was super friendly and helpful ill make sure to alwaya go to this location

JUDITH H. on

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Kind, courteous, and efficient. Couldn't ask for more. Great job!

Jerry C. on

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SAMANTHA S. on

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william c. on

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Clone Jessica

Greg W. on

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Tomas I. on

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DAGMAWIT Z. on

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kenneth s. on

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No complaints

Jennifer R. on

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Kevin M. on

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Super nice folks!

elizabeth g. on

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Hello, My family and friends have rented UHaul trucks many times in the last 25 years. It is our rental company of choice. This particular truck was the most least desirable of our experiences. The sun visor was broken. Therefore, it would not stay in place and was constantly falling down which could possible be dangerous. In lieu of this, I would appreciate being compensated for half of my bill. Thank you. Best regards, Elizabeth Goldie P.S. The employees that I had the pleasure to meet in Silver Lake, Wa were very helpful.

Renee M. on

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Very helpful customer service. A very cheap and easy solution to my problem.

Christopher S. on

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Extremely helpful staff. They were able to help me with truck rental and a last minute storage request.

Matthew V. on

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consuelo a. on

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Staff was so friendly. One of the gals saw me unloading the dolly I rented and even came out and took it, wheeling it in for me.

Jeff C. on

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Richard M. on

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Excellent customer service. Highly recommend.

EILEEN B. on

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Nathan P. on

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great and friendly service at a good price thanks for the hassel free experience

MAGDY K. on

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Maggie B. on

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Jessie was fantastic. Very helpful and made overall experience very nice. Thank you.

Johnathan Q. on

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The truck smelled like someone had smoked a lot of cigarettes in it. I would advise a no smoking policy.

REX W. on

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Nothing Jessica the woman running this facility is outstanding and I only rent there because of her

Karen D. on

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Roberto G. on

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Good customer service

ROBERTA C. on

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Terri N. on

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The people at that location were nice and very helpful. It was my first time renting a uhaul ever and it went smooth and pleasant. Thank you

BILL G. on

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Terrence C. on

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Very friendly, great communication. Will definitely be back!

Krishna Kumar K. on

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Cindy D. on

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jason s b. on

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Matt t. on

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very helpful. went above and beyond service. they are closed from 1-2 pm .storage units are huge, very tall inside. maybe 12-14 ft high ceiling. no lights inside unit though.

Bob F. on

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Jesse was great! Good knowledge and very helpful on getting us correct equipment!!

Charles B. on

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This lady was so nice and had dark chocolate.

steven c. on

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Vadzim L. on

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Truck was break down on the road after that no discount at all

Einar J. on

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Staff were amazingly friendly and made the entire experience quick and easy.

Dwaine H. on

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Stop trying to send people to other locations when they pick a location there's reasons they need to be and everytime you say you can guarantee their rental or you get $50 you guys always find ways to weasel your way out

Ruth a. on

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Good service, everything was in order. I would recommend them to friends.

jaime s. on

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Erika M. on

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LUIZ S. on

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Margaret S. on

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This was, by far, the best experience I've ever had renting from UHaul. The transaction went well, very smooth. They even cancelled a reservation for me that I had at a different UHaul location.

Tuai L. on

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Philip D. on

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I highly recommend this location and getting the basic truck/contents protection package. The staff were very courteous and friendly and everything went smoothly. I saved money by picking up truck on Thursday afternoon for 24 hours. Main complaint: U-Haul nickel and dimes you so expect a $19.99 truck to cost you at least $80 + gas for a 50 mile round-trip move. Shop around for the total price with mileage.

Kenneth L. on

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Martha N. on

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This was not the location I was told originally that I would have ..got there and there were no blankets available as we had reserved so had to drive to another location. There were many bumps along the road, as our usual experience, using Uhaul. We hope we never ever have to use Uhaul again.

Gary C. on

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Good customer service. Scheduling can be hard to maintain if customer doesn't return rental on time, perhaps include a buffer of an hour between rental period to lower the risk of late return impacting following rental. I ended up waiting for extra hour to pick up rental due to previous late return, good thing I wasn't in a rush.

Bruce K. on

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Prakash D. on

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Craig V. on

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Sure would be nice if the very friendly and helpful staff at non-UHaul facilities both knew something about the UHaul website and knew how to honor the price I was quoted as part of the online reservation -- otherwise, the time I spent on your website was largely wasted. Next time I'll just go through the contractor directly.

Theresa B. on

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Jasmine and Joe were left on a Saturday (July 9th) set up for failure. It was her 2nd time being there (1st time for a Sat)...everything from the computer/printer - having to install a toner cartridge (not knowing HOW)...although she was professional, she was inept at handling the front end office....un-organized, not knowing where things were...she said, "change in management"...well, maybe there should be ANOTHER change in management...because like I said... "management set that girl up to fail"....I would not recommend that location due to lack of organizational skills...and bcuz you don't have organizational skills, you can't be efficient! It took me over 45 mins to get my storage unit & truck. Not good!!

KEVIN S. on

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None, the experience was phenomenal and the customer service was perfect!!!

David H. on

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I don't think anything needed to be improved, the Service Representative (Sammie Messer) was friendly and helpful.