Woman I dropped off truck to kinda not to friendly
CHARLES K
Customer Reviews for Simply Elegant Event Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were very nice and made the pick up extremely easy. I would highly recommend this location based off customer service alone!
SAMUEL WPick up couldn’t have been any smoother or easier!
JAMES PThe ladies at the store were very nice and had the information I needed. The truck was clean and with the exception of the engine light being on, the truck was in great shape.
KEN BNothing
DANIEL CFriendly staff. Great prices! Highly recommended!!!
BRYAN MAwesome location. They are great! Have rented with Simply Elegant several times and will do so again in the future when I need a rental.
WILLIAM SNo issues with this drop off location.
GEORGE SWhen returning to leave the truck the check engine light came on and the ride was rough
LISA EExcellent service
Alfonso HUhaul trucks were blocking the parking lot and had nowhere to park the 15' Uhaul truck. Eventually had to park it during drop off on a shoulder against a fence. THE DROP OFF PORTION OF THE UHAUL APP DID NOT WORK AFTER SEVERAL ATTEMPTS..... BAD EXPERIENCE WITH UHAUL ALL THE WAY AROUND...
Flor RVery sweet woman received the truck, asked if everything was okay, and I was on my way. Very quick and easy.
ANGELA DThe facility was easy to locate, staff ESAC pleasant and helpful and efficient.
KATHERINE NGreat customer service. From checking in , to being helped hitch on the vehicle.
KEVIN CThis is the second time I used this location and they were very friendly.
CHARLES TEveryone was very helpful and it was a pleasure meeting them.
CHARLES TEverything went so smoothly there is not I can truly say needs to be added or changed. This was the best experiences I have ever had with using a U-Haul and it was self pickup.
Carla DI made a reservation for a 26' truck in Moncks Corner and the next day it wasn't there. I had to drive 20 miles to another location to get the truck in Summerville.
RICHARD HA very positive exoerience- what a pleasure!
BECKY KThe Ladies in the office were very helpful, professional and very personable. The u-haul van was exception. What a great experience we had with the u-haul office on Trolley Rd., S.C. Thank you so much and will refer to everyone.
HAROLD WReally nice people! Fast service and clean store. I was really impressed with the customer service and knowledge they gave us. Clear instructions on how to drive, clean and return. Thank you!
Tanica WSimply Elegant is a great U-Haul partner!!
JAMES BU-Haul location was great, U-Haul corporate is a mess. Made this experience a nightmare. Again, this location efficient, clean, great customer service, super helpful.
CALEB DGood customer service. 17ft truck was very old (165,000+miles) and gas gage did not work well. (6 gals for a 20 mile round trip) (someone got free gas on me) Location was great, U-Haul Equipment need to be better than other rental trucks. Probably will never use U-Haul again. Starting with online reservation-Haul did not impress me
WILLIAM MN/A, all was good
CHARLES MNOTHING
VICTORY WDon't change the location without telling people, or at all.
LORI RExcellent drop-off location. Very kind and well received.
NATALIE RThe best service that I could receive,. I am very please. The staff was 100% THE BEST and the tailor did its job. Monty E. McQuillan
MONTY MVERY friendly and helpful when we checked in. gave us all of the information we needed and made me feel comfortable with the process. I felt appreciated and will choose this location anytime I need anything in the future. Thank you!
TRENT YI appreciated the friendly and professional staff.
GEORGE HI scheduled to drop off at Main Road Self storage. When I got there they refused to let me drop off because they said they were full and to call U-Haul to figure it out. Turns out U-Haul changed my drop off to another location and never told me. Simply Elegant was closed when I got there so I just dropped it off. U-Haul customer service is the worst. Think I will use somebody else next time.
Brian CLet the customer know the smaller trailers are NOT useable with 1 7/8 ball. This store told me they were. After towing the trailer 1 mile to my house and experiencing how sloppy the coupler to ball fit was I purchased another drawer bar and 2 inch ball from Tractor Supply. The coupler to ball fit was still not at all tight. When I dropped the trailer off in Roselle NJ the store owner told me the trailers were NOT to be used with a 1 7/8 ball.
ERNEST VThe worst thing you can do is rent a truck to a mechanic that is due to fall apart at anytime. The front struts, control arms and tie rod ends were completely shot on the tuck I rented. It felt and sounded like the front tires were trying to come off the truck while driving. The check engine light was on, wipers had no rubber so the windshield had scratches that obscure your sight while driving, right rear tire leaked, electrical wires hanging loose in the passenger floorboard, control knob for the lights were hanging by the wires in the driver floorboard. Renting equipment that isn't getting maintenance regularly is a law suite waiting to happen. If you aren't going to keep up with maintenance, take them off the road.
PATRICIA CI love you haul .! You guys are awesome.
Karla GEase and great service. Great customer service. Great experience overall. Key drop for after hour return very helpful
DARA HGreat customer service.
SHANE ANot a thing. Perfectly alright with me
SAMUEL TThe only thing is the headlights on the 17' truck were horrible at night. The previous renter had the lights on the bright setting and I see why. You shouldn't have to do that. They are unsafe in their current state.
RICHARD F