Customer Reviews for Simply Mediterranean Platters and Deli LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The parking was limited and I was never greeted by an employee. Idk if I left it in the right spot or not.

Rating:

5.0

All is well. 2nd time I used this location. Will most likely use again if need be. Truck and Service are great.

Rating:

3.0

When picked up all the tire pressure lights are on all tires needed air one was almost flat had to go pay to put air in them obviously something must be wrong with one tire at least dangerous if it lets loose also brakes were not good transmission was iffy.The cab needed a cleaning vacuum .The vehicle had 76,000 miles but seemed much older

Rating:

5.0

👍

Rating:

5.0

The person at the Front Desk was extremely courteous and nice and made the process very easy

Rating:

2.0

Weird check in procedure took way too long on line. When I got to the location I had to go inside a gas station and retrieve the key. attendant asked for my license and then used his personal cell phone to check something while inputting my DL.. Not to comfortable with that experience. Then when I returned he used a hand held device that was attached to the computer. Not sure I'd go through that again. lost precious rental time.

Rating:

2.0

Not easy on or off. Busy gas station/concienence store on very busy highway. Also no boxes/packing materials, or trailer equipment. People were very nice and knew what they were doing… sort of.

Rating:

3.0

There was no personnel. Just cell phone app check in. Fine clearly saw the drop off spot

Rating:

5.0

Great place to get the u-hual

Rating:

5.0

The young man very helpful. But with modern vehicles, I would have someone explain the new trucks, but otherwise it was terrific, and he came out and helped me and showed me how to work the truck.

Rating:

5.0

Great place good people fast in and out get in you U-Haul and go!!!

Rating:

3.0

Have the extra equipment available

Rating:

5.0

Hopefully they can supply blankets next time

Rating:

5.0

Great experience. Very convenient process.

Rating:

5.0

N/A

Rating:

5.0

Great place ti work with!!!!

Rating:

1.0

Was very slow customer service.

Rating:

1.0

Owner showed up a half hour late and couldn’t find our reservation and never reached out to U-Haul to resolve. Wasted an hour of our time and then overestimated our miles and gas because he didn’t check the numbers before we left. Horrible experience.

Rating:

2.0

Location seems disorganized. Gave me the wrong keys to the van. Tried to start the van not it was not the correct keys. Then it took them 20 minutes to find the correct keys(in lock box and had to try multiple codes) so I was late to pick up the items I needed the van for. The week before, my husband rented from the same location and had issues also. They had no record of the reservation and it took 20 minutes to find the reservation. I know this is not their primary focus, but a little preparation would go a long way for serving the customer in a timely fashion.

Rating:

1.0

Very antagonistic woman refused to answer my questions regarding a claim she made that the police were going to arrest me for brining back the vehicle late. I asked her to please contact the police to let them know it was returned in good working order and she refused. She then said she didn't work for uhaul and that she needed to eat her food. The uhaul rep on the phone was nicer and assured me no reports were filed. Unfortunately I did not receive any paperwork and the rental info was deleted from the app. I was charged $900+ for a 1 week rental of a 9' cargo van and was told a cleaning fee was also going to be chsrged. I had a heart attack and was hospitalized which is what caused the delay. I offered to show proof and the woman and the uhaul rep said it didn't matter I should have found a way to bring the car back.

Rating:

1.0

I was charged for 2 days when I returned it after using it for 1 day. I was charged for a dolly which was not provided.

Rating:

4.0

I was happy with the service

Rating:

5.0

Beyond easy and super nice

Rating:

5.0

Quick and convenient. The staff was pleasant and helpful. Would recommend

Rating:

4.0

The young lady that assisted us was wonderful. So polite and helpful. Our only issue was the interior of the vehicle had a very unpleasant smell.

Rating:

3.0

Tell the customer that if they go over their estimated mileage that you gouge them for 1.99 a mile bad business done with UHaul. SHODDY

Rating:

5.0

The truck wasn’t there when requested, gave me a truck that was already on the lot and had sow and ice all over the truck As I drove down the highway, snow and ice was flying off the truck , very dangerous

Rating:

1.0

The lady was so nasty and unhelpful. She was very distracted chatting it up with another customer. I paid for a dolly in which was never even put in the truck and I was disrespected and overcharged. I will never rent a uhaul again.

Rating:

3.0

Add a sign that says UHaul. It was at a gas station and if I didn't see the truck itn the lot I would not have known.

Rating:

2.0

I requested moving blankets and hand truck. When I picked up the vehicle non of the supplies where in the truck. Went inside and was told hand truck in back of the building. One hand truck broken one worked..so I HAD TO GET THE HANDTRUCK AND PUT IN THE TRUCK AND TOLD NO MOVING BLANKETS. was told oh they didn't tell me about blankets. Meanwhile all of my emails said blankets and hand truck. So truck and material not there nor prepared. Very disappointing. Have had much better service prior usage of uhaul.

Rating:

3.0

The mobile checking in was horrible. It took forever. I had to take the headshot picture several times before it got accepted. Verifying an additional contact was horrible because my wife and friend don't accept calls from unknown numbers. I'm never doing mobile check in again.

Rating:

5.0

Need to ad a sign visible on the street

Rating:

3.0

I rented a truck from the Kinnelon NJ location in the summer. After driving the truck off the lot and getting home, I was called and asked to return the truck because they gave me the wrong one. No credit or consideration was given for my inconvenience due to their error, even after I asked. Never mind that I had to begin packing the truck so I could drive it to Virginia. I drove it to my destination and returned it a day early because I was done with it. I inquired about partial discount, not just for returning it early but also because of the previous inconvenience. I called the national U-Haul, who then passed my request to the store where I rented. They offered me this: keep the truck and extra day for no charge. That is no help, I was done with the truck. I asked about a token discount - I spent over a thousand dollars, could they refund a small percentage as a gesture of goodwill? While I understand that there is no obligation to credit me for returning it early or even for my inconvenience at pickup, but I also understand that consideration for customers goes a long way. The rental was fine. But if I have another option available, I would go elsewhere before renting from here again.

Rating:

5.0

Gentlemen was very helpful and informed me when the I tried backing up the trailer it wasn't connected properly.

Rating:

4.0

The staff was very willing and accomodating. The 9' Cargo Van I rented was in very good condition as it was almost new with only 7300 miles. The only issue was the front floor mats were covered in mud. No one cleaned it since that had happened.

Rating:

3.0

The place is actually called fuel 4, Kinnelon market

Rating:

5.0

The uhaul company changed my reservation time and they comepensates telling me they will only charge me 99 cents a mile for Saturday and they DID NOT? They charged me $1.99 and I called to complain and discuss and no one has gotten back to me so I’m very disappointed. I will not use uhaul ever again Dior to they lied to me

Rating:

5.0

Great customer service very friendly they offered me coffee on the house I can’t ask for any better service

Rating:

4.0

Actual van pick up and drop times recorded by rental location that appeared in my final invoice were incorrect.

Rating:

5.0

Service was excellent ! Smooth move Jessica took care of us very friendly and helpful. Thank you very much

Rating:

4.0

The truck was there and ready , but we were told someone would be returning it until 2:00 No one had rented it we could have used it in the morning instead of waiting all day. Other then that all good.

Rating:

3.0

Cargo van had dirt inside the back portion but was otherwise clean. The person who checked me in gave false information so be careful to only ask Uhaul directly as you met get extra charges. She also gave me attitude after I got my bill and saw the extra charges and said she was only a 3rd party so not to complain to her but she is the one who gave me bad info.

Rating:

1.0

I rented a 15-foot truck at the 1155 Rte. 23, Kinnelon location. Fuel tank was 7/16 full. I drove it a total of 20 miles. It was late at night when I returned it without gassing it up. When I got my invoice, it showed that it was returned with less than 1/8 of a tank. I was billed $75 for 15 gallons of gas (again, a 20 mile total trip for a 1.3 MPG average), and a $30 service fee since they said it was under 1/8 of a tank. Fortunately, when I dropped off the truck I took a picture showing the odometer and fuel gauge, showing that the tank was more than 1/4 full. I called customer service who were very helpful and I am expecting a $70 refund.

Rating:

5.0

very good customer service

Rating:

1.0

The worst experience ever this place is bad bad bad. This location should be shutdown due to very poor customer service. The lady behind the counter, is racist. and started calling me names. She is rude and unprofessional. I will never recommend it to anyone or do business again with this place.

Rating:

1.0

I asked to waive the insurance and they charged me anyways.

Rating:

5.0

Was all good

Rating:

4.0

I think your phone customer care should be able to help better. Was pour experience. I am Happy it was close by and I was able to speak to someone that was able to help at Simply Mediterranean. It also didn’t help however uhaul received my information it was all wrong, so I never was updated on anything

Rating:

5.0

The person who took care of me was very knowledgeable and courteous to me

Rating:

1.0

The location was changed from Montville to Kinnelon which by itself is not a big deal. It was not ideal to find out when I arrived that ere was no appliance had truck and regular hand truck included, as originally ordered.