Customer Reviews for Simply Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Simply Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tommy T.
Rating:

Customer did not leave a comment.

Reginald R.
Rating:

Unhappy I was charged a $20 administration fee because of the required smartphone check in for an after hours drop-off. Despite the fact the vehicle was returned clean, fueled, and by the agreed time. I was not aware beforehand this was required on return, and the "share my location" on the web link would not work, just hang there.

Kimberly M.
Rating:

I never received my official breakdown receipt

Jorin D.
Rating:

The man who helped us was very kind and knowledgeable

Mike B.
Rating:

Friendly helpful service

Konrad K.
Rating:

Excellent customer service

Man bong I.
Rating:

Customer did not leave a comment.

Andrina K.
Rating:

Mileage costs are way too high

Joe Yiu Ming L.
Rating:

Customer did not leave a comment.

Daneet S.
Rating:

Customer did not leave a comment.

Janine D.
Rating:

only issue was that the rental had to be picked up from a different location than anticipated. It's not sufficient to get 24hrs notice.

NAYRA D.
Rating:

The equipment was well maintained but not so clean. However, everything worked out just fine. There was an extra fee applied that should not have been debited, but the manager has already ordered the refund - which I am waiting from u-haul still.

Theresa H.
Rating:

Train the staff better on how to use the software or get better software or hardware. It took us a whole hour of waiting for the lady to figure things out. And we were the only people there.

Randall A.
Rating:

Fantastic service, everything went seamlessly!!

Konrad K.
Rating:

Customer did not leave a comment.

Dirk V.
Rating:

When collecting the car lot of delay because PUS device for cards was not working. I brought the car back 1 hour earlier (23 hours instead of 24) and employee Eric was okay but an U-Haul manager (white Toyota Camry hybrid / Asian looks) very rude and fully customer UNFRIENDLY. he locked the office door just when I wanted to enter and told me to phone his staff by the number on a sheet on that door. What a disaster.

Joelle B.
Rating:

Was nice once I approached but I had to engage

neil P.
Rating:

Customer did not leave a comment.

clive M.
Rating:

The truck was clean inside the cab and box. Outside was covered in bugs. Not really an issue but looks ugly.

Jason D.
Rating:

The front window was dirty. Lots of bugs and bird droppings. The cabin of the vehicle also smelt strongly of smoke.

Wesley P.
Rating:

Truck was ready for me when I arrived and check in/out was quick and as quoted.

Stefanie B.
Rating:

Friendly, knowledgeable, helpful. Thank you for greeting us with a smile, the guy helping around the office was so nice too ??

Scott S.
Rating:

The truck had to ABS light on and the dealer was unaware.

Juan Jose A.
Rating:

Customer did not leave a comment.

Max C.
Rating:

Customer did not leave a comment.

GARY B.
Rating:

Customer did not leave a comment.

GARY B.
Rating:

Customer did not leave a comment.

MARILYN R.
Rating:

Customer did not leave a comment.

David L.
Rating:

Customer did not leave a comment.

Cary W.
Rating:

Customer did not leave a comment.

WIlliam G.
Rating:

Customer did not leave a comment.

Aly D.
Rating:

Your rep had no idea on how to process my reservation. The price I was charged was not the price I was quoted. Very disappointed!

Seyyedhamid R.
Rating:

Customer did not leave a comment.

Antony B.
Rating:

Customer did not leave a comment.

EMMETT T.
Rating:

Lower mileage rates ;) Smooth sailing, great experience thanks.

Gleb N.
Rating:

You provived a truck exactly when needed. can't ask for better than that

Claude G.
Rating:

Customer did not leave a comment.

Raffy S.
Rating:

Great people nice and helpful

Seelan K.
Rating:

Excellent customer service provided by Armand.????

Irene C.
Rating:

Better understanding of insurance - cargo, driver etc. location wasn't a u-haul location but storage company not a full U-Haul company. Any specific questions wouldn't be answered by representative.

Michael M.
Rating:

I'd like to start by saying that U-Haul is a great service - it served the purpose of moving. However, I am dissatisfied with a number of thing and would like to request a call from a managing staff. I incurred unnecessary expenses due to unavailability of equipment I requested. Firstly, I ordered a 20 foot truck because of the amount of my belongings. I was given a 26 foot truck instead without any prior warning or a heads up. The 26 foot truck was far too big for my stuff so I had to purchase straps to secure my things in place. It was also inconvenient for loading and unloading. Secondly, the larger truck has a higher gas consumption so the management's decision to give me a larger truck cost me extra gas money. Lastly, I was charged for gas. When I picked up the truck, there was 226k to empty. When I dropped it off, there was 230k to empty. I don't believe I should have been charged. The extra charge day was caused by me having to clean the dirty truck and dealing with loading the truck on a busy street, the 6 feet make a difference. Please call me at 780-804-5442 to discuss my experience and a partial refund. Thank you.

charmain P.
Rating:

Have more accessible parking for big trucks. We had to park our 26' truck on the toad as there was no parking for a vehicle of that size in their parking lot

Ray L.
Rating:

Very easy going and friendly.

Shih Hung C.
Rating:

Customer did not leave a comment.

Honor A.
Rating:

Customer did not leave a comment.

Lorne M.
Rating:

Customer did not leave a comment.

Lai-Ki L.
Rating:

Bad customer service, rude, and not knowledgeable . I will never go to that location to rent again. The representative's attitude is so bad, he should explain to customers nicely. So rude!!!!!!!!!!!!!!!!!!!!. Dont judge people without listening to customer what was happening. I will never introduce any people to this location even though he said he was NICE enough not to charge the fuel. The fuel was a bit short. I bet now the overcharge part should offset the fuel. The representative yesterday hand wrote "no insurance cancelled" but now safemove was charged. He was SURE that ICBC does not cover for commercial vehicles, but ICBC does COVER. Be more knowledgeable and listen actively before challenging your customer.

Robyn I.
Rating:

Customer did not leave a comment.

Nancy R.
Rating:

Customer did not leave a comment.

Shayne C.
Rating:

Very Rude managment

Kristin S.
Rating:

Customer did not leave a comment.

Donald B.
Rating:

My advice to renters would be to come in during the week when the manager is there. He is excellent--friendly and helpful. Unlike the weekend staff I dealt with.

Albert A.
Rating:

Customer did not leave a comment.

Ted F.
Rating:

your office called the morning of my reservation and completely changed my pick up location, forcing me to drive 30 extra kilometers to and from the new pick up location. I'd recommend you to at least give some discount for future customers whenever that happens (it shouldn't though)

Hollie S.
Rating:

fix the breaks.

Rick G.
Rating:

Customer did not leave a comment.

Rachel W.
Rating:

It was helpful to have an employee there as I was trying to connect to the Internet which was not working well. This made it hard to check in via mobile. Also, although I had received a phone call from a UHaul representative confirming my reservation, I did not have a truck assigned to me. This may be because I did not realize that I was supposed to do Express Check-In earlier than the day-of—I thought that was to be done when picking up the truck.

John T.
Rating:

Customer did not leave a comment.

Moayyad I.
Rating:

Customer did not leave a comment.

craig H.
Rating:

Customer did not leave a comment.

Tina T.
Rating:

I told UHaul I didn't have a car, so I needed to pick up as close to my North Vancouver location as possible. I booked North Van pick up, I confirmed North Van pick up and Two days before my rental date, I confirmed this via phone and was 100% assured it would be a North Van pick up. 6pm the night before pick up I was notified that pick up would NOT be in North Van, but now it was at S.E. Marine Drive. I was assured that for the inconvenience, I would be refunded/discounted $75 on my rental rate, by the North Vancouver Manager. I have yet to see any refund or hear from anyone. So I then get up extra early and I take the sea bus, the train, and a bus to get to the S.E. Marine drive location. I make it and I am greeted by confused employees. So I take a seat and I wait, and wait. I am then informed that my truck is actually needing to be picked up in Richmond!!!!! I told them I don't have a vehicle, and I just spent 2 hours taking all forms of transit to get here and now I have to go all the way to richmond! ? OK, so I am told someone will drive me to the Richmond location. I wait, only to be told NO ONE can drive me to the Richmond location, they will call me a cab. I am insistent that they refund me for this cab ride and I'm assured they will. I get to the Richmond location, which isn't a Uhaul, but a small form of Uhaul, with an asshole at the helm. Even though I was paid in full weeks before for the rental, he tells me that he must call one of my friends to ensure that I am not a Terrorist and will in fact be using the truck to move with. I didn't want to hand out my friends information to a stranger, at which point he puts his hands together and says "Well I can not rent to you then, please step aside" and he looks at the guy waiting behind me. I wasn't having any of this, I'd just been to 3 friggen Uhaul's that morning, I had to cancel my movers because they were booked for 9am and I had to let them go, so now it was just me, a 5'4" inch woman who had to move my entire home alone. They had already made this the most inconvenient day of my life, and I wasn't about to be pushed aside because I might be a terrorist. I can get onboard with being careful who you rent trucks too, but the way this dude went about it, in an accusatory manner, and refusing to provide me with something I had already paid for well in advance, IN FULL, and had been all over hell and back to get it, and then him REFUSING TO RENT TO ME, seems very VERY unprofessional, and to top it off. He called the Uhaul GM and in his greeting he said "I have a woman here who is being very unreasonable and is upset" making me sound like the unreasonable one and not him, who was refusing to even look at me because I wouldn't hand over personal information of my friend. So I CAME UP WITH A SOLUTION FOR HIM TO DO HIS JOB, and I called my friend from my phone and handed my phone to him so they could speak. But I will not get over his accusatory and unprofessional demeanor, not

David M.
Rating:

Customer did not leave a comment.

yee T.
Rating:

Customer did not leave a comment.

Don B.
Rating:

Double check to ensure the previous renter cleaned the vehicle appropriately.

Bern M.
Rating:

Customer did not leave a comment.

Guo Xian H.
Rating:

Customer did not leave a comment.

Andy C.
Rating:

Clearer information about what the $15 insurance covers. I was not provided a policy. The agent indicated that it covered "everything" except damage to the roof of the vehicle and also suggested I call U-haul to inquire further about the insurance. I paid for the insurance based on the agent's oral information.

Brian P.
Rating:

Customer did not leave a comment.

peter C.
Rating:

Customer did not leave a comment.

David H.
Rating:

Customer did not leave a comment.

Wallace C.
Rating:

Customer did not leave a comment.

Taral S.
Rating:

HI Customer service is awesome appreciated. Problem which i faced. There were water in the truck. I have to clean the water before puting my furniture in. May be because of water but not prefer it is UHAUL responsbility to provide clean truck. Secondly Uhaual should give facility to pickup and drop off facilities. I am moving from vancouver to burnaby but I would not able to get truck from vancouver and even wrost I have to drive back to richmond to drop truck which cause 35minutes driving and 15km (extra money) paid. My moving is done at 10:30 and I am done this drop off and reached home at 12 due to weather. If the weather is wrost (snow) how I can drive back in my car from richmond to burnaby (30 min at night)? I apreciated my reservation works fine and moving gose well but uhaul should improve this for customer satisfaction. Thanks, Taral

james H.
Rating:

1. Work processing was not good. 2. System service was terrible. 3. Not professional human power. 4. Only good thing is this kind of reviewing

Jean-Francois D.
Rating:

Customer did not leave a comment.

Dean G.
Rating:

Very Good

Regina L.
Rating:

Customer did not leave a comment.

Jessica S.
Rating:

Excellent customer service.

Michael F.
Rating:

It was way to far away from transit. I had to walk 15mins in the rain. The road didn't have sidewalk so I had to walk in the mud and got splashed by passing cars. I had requested to pick up my rental at a different location but when they called me they didn't seem to care that I had to travel futher and this location was inconvenient. I was driving this UHaul one way to another province. The tank was 3/8ths full. So not only was I behind in my packing due to having to travel futher to pick up my rental I also had to go fuel it. Simply Brutal

Ida K.
Rating:

Customer did not leave a comment.

Melanie M.
Rating:

Customer did not leave a comment.

robert M.
Rating:

Customer did not leave a comment.

Nigel M.
Rating:

Excellent friendly service, I'm a retuning customer and will continue to be one Thank you Eric

Dmytro K.
Rating:

Great service. Lady at the location was very friendly, helpful and quick.

Jones K.
Rating:

Customer did not leave a comment.

Nigel M.
Rating:

Great service, quick check in and out and friendly staff, especially Eric

ROBERT R.
Rating:

Good customer service

James R.
Rating:

Nothing!! Rates could be a little lower - $128 for a quick 72 mile move is quite expensive. If 25% cheaper, I might use U-haul more often. What about doing a deal with Professional Engineers & Geoscientists of BC and offer us a discount like I get from Budget & Avis I rent Budget vehicles a lot!! Thanks for asking!

Hector A.
Rating:

At simply self storage keep doing what you are doing. Great experience!

AEK S.
Rating:

Customer did not leave a comment.

Nigel M.
Rating:

Great service, location and value Thank you Nigel

DANIEL P.
Rating:

Customer did not leave a comment.

Gaganjit J.
Rating:

The self pickup option was nice, however it could be refined a little bit. I had issues submitting my DL and Headshot and had to do it 2 times before it was approved.

Oren C.
Rating:

Price is outrageous. Won't take much to compete with your overhead.

LYNN S.
Rating:

When we picked up the Van everything was great. The person on duty.was helpful.and very polite. The experience went from excellent to disaster when I returned the Van. The person on duty when I returned the Van was rude and very unhelpful. Had I returned the Van to the same person whonwas on duty on pickup I would defiantly recommend this location but as there is a risk of dealing with the person I returned it to, I defiantly will and have told friends and family to avoid this location all together.

Winston L.
Rating:

Customer did not leave a comment.

Maeve G.
Rating:

Customer service was great

Hua T.
Rating:

Terrible customer service. We got moved to Richmond from Burnaby. Once we got to Richmond they did not have the 15' we requested. On top of that the 10' we were given was not cleaned. Still had boxes inside and the representative nearly caused injury to us with the vehicle. We even paid for a 15' truck. Finally all we received from uhaul is a measly $15 reimbursement. This is ridiculous for an organization that is supposed to have such a good infrastructure. Our view of uhaul is totally ruined.

Donald L.
Rating:

Start with a full tank of gas and request customers return it with a full tank. Simpler system.

Paul G.
Rating:

Front tires on the truck were bald

sabad V.
Rating:

REALLY POOR CUSTOMER SERVICES TO THE POINT TO USED A WORDS LIKE" I DONT CARE"

No reviews have been submitted for this location.

Back
To Top