The pick up location i requested didnt have a truck for me. I had to drive out of my way and use more gas to pick up a truck in another city. What is the point of reservations???? The dolly i reserved was not available. I asked the staff member to call around to see if i could pick up a dolly at another location as was told no, there is no point because they wont reserve it so i should just drive around. The truck that i picked up also had a flat rear passenger tire that was not visible as it was the inside tire. I had to wait for 2 hours for roadside assistance. My uhual experience overall awful and i will be using penske the next tome i move.Courtney D.
Simply Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, BC V6X2W3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Truck interior was not cleanedAlen P.
The only difficulty we ran into was the mobile phone booking confirmation and getting the code for the locker for the truck keys. Too many protocols and verifications. Need a bit simplified methods for self serve option. Everything else was just great no issues. thank you Uhaul staff.Marty C.
You need to sort out your website. It shouldnt say I can do online check in then direct me to something that says "handover only". This put us behind schedule.MARK M.
Worked a RUDE Felt like I was inconveniencing himJoelle B.