The pick up location i requested didnt have a truck for me. I had to drive out of my way and use more gas to pick up a truck in another city. What is the point of reservations???? The dolly i reserved was not available. I asked the staff member to call around to see if i could pick up a dolly at another location as was told no, there is no point because they wont reserve it so i should just drive around. The truck that i picked up also had a flat rear passenger tire that was not visible as it was the inside tire. I had to wait for 2 hours for roadside assistance. My uhual experience overall awful and i will be using penske the next tome i move.Courtney D.
Customer Reviews for Simply Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck interior was not cleanedAlen P.
Customer did not leave a comment.Anatoly B.
The only difficulty we ran into was the mobile phone booking confirmation and getting the code for the locker for the truck keys. Too many protocols and verifications. Need a bit simplified methods for self serve option. Everything else was just great no issues. thank you Uhaul staff.Marty C.
You need to sort out your website. It shouldnt say I can do online check in then direct me to something that says "handover only". This put us behind schedule.MARK M.
Worked a RUDE Felt like I was inconveniencing himJoelle B.
excellent customer service, appreciated itKonrad K.
Customer did not leave a comment.Tommy T.
Unhappy I was charged a $20 administration fee because of the required smartphone check in for an after hours drop-off. Despite the fact the vehicle was returned clean, fueled, and by the agreed time. I was not aware beforehand this was required on return, and the "share my location" on the web link would not work, just hang there.Reginald R.
I never received my official breakdown receiptKimberly M.
The man who helped us was very kind and knowledgeableJorin D.
Friendly helpful serviceMike B.
Excellent customer serviceKonrad K.
Customer did not leave a comment.Man bong I.
Mileage costs are way too highAndrina K.
Customer did not leave a comment.Joe Yiu Ming L.
Customer did not leave a comment.Daneet S.
only issue was that the rental had to be picked up from a different location than anticipated. It's not sufficient to get 24hrs notice.Janine D.
The equipment was well maintained but not so clean. However, everything worked out just fine. There was an extra fee applied that should not have been debited, but the manager has already ordered the refund - which I am waiting from u-haul still.NAYRA D.
Train the staff better on how to use the software or get better software or hardware. It took us a whole hour of waiting for the lady to figure things out. And we were the only people there.Theresa H.
Fantastic service, everything went seamlessly!!Randall A.
Customer did not leave a comment.Konrad K.
When collecting the car lot of delay because PUS device for cards was not working. I brought the car back 1 hour earlier (23 hours instead of 24) and employee Eric was okay but an U-Haul manager (white Toyota Camry hybrid / Asian looks) very rude and fully customer UNFRIENDLY. he locked the office door just when I wanted to enter and told me to phone his staff by the number on a sheet on that door. What a disaster.Dirk V.
Was nice once I approached but I had to engageJoelle B.
Customer did not leave a comment.neil P.
The truck was clean inside the cab and box. Outside was covered in bugs. Not really an issue but looks ugly.clive M.
The front window was dirty. Lots of bugs and bird droppings. The cabin of the vehicle also smelt strongly of smoke.Jason D.
Truck was ready for me when I arrived and check in/out was quick and as quoted.Wesley P.
Friendly, knowledgeable, helpful. Thank you for greeting us with a smile, the guy helping around the office was so nice too ??Stefanie B.
The truck had to ABS light on and the dealer was unaware.Scott S.
Customer did not leave a comment.Juan Jose A.
Customer did not leave a comment.Max C.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.MARILYN R.
Customer did not leave a comment.David L.
Customer did not leave a comment.Cary W.
Customer did not leave a comment.WIlliam G.
Your rep had no idea on how to process my reservation. The price I was charged was not the price I was quoted. Very disappointed!Aly D.
Customer did not leave a comment.Seyyedhamid R.
Customer did not leave a comment.Antony B.
Lower mileage rates ;) Smooth sailing, great experience thanks.EMMETT T.
You provived a truck exactly when needed. can't ask for better than thatGleb N.
Customer did not leave a comment.Claude G.
Great people nice and helpfulRaffy S.
Excellent customer service provided by Armand.????Seelan K.
Better understanding of insurance - cargo, driver etc. location wasn't a u-haul location but storage company not a full U-Haul company. Any specific questions wouldn't be answered by representative.Irene C.
I'd like to start by saying that U-Haul is a great service - it served the purpose of moving. However, I am dissatisfied with a number of thing and would like to request a call from a managing staff. I incurred unnecessary expenses due to unavailability of equipment I requested. Firstly, I ordered a 20 foot truck because of the amount of my belongings. I was given a 26 foot truck instead without any prior warning or a heads up. The 26 foot truck was far too big for my stuff so I had to purchase straps to secure my things in place. It was also inconvenient for loading and unloading. Secondly, the larger truck has a higher gas consumption so the management's decision to give me a larger truck cost me extra gas money. Lastly, I was charged for gas. When I picked up the truck, there was 226k to empty. When I dropped it off, there was 230k to empty. I don't believe I should have been charged. The extra charge day was caused by me having to clean the dirty truck and dealing with loading the truck on a busy street, the 6 feet make a difference. Please call me at 780-804-5442 to discuss my experience and a partial refund. Thank you.Michael M.
Have more accessible parking for big trucks. We had to park our 26' truck on the toad as there was no parking for a vehicle of that size in their parking lotcharmain P.
Very easy going and friendly.Ray L.
Customer did not leave a comment.Shih Hung C.
Customer did not leave a comment.Honor A.
Customer did not leave a comment.Lorne M.
Bad customer service, rude, and not knowledgeable . I will never go to that location to rent again. The representative's attitude is so bad, he should explain to customers nicely. So rude!!!!!!!!!!!!!!!!!!!!. Dont judge people without listening to customer what was happening. I will never introduce any people to this location even though he said he was NICE enough not to charge the fuel. The fuel was a bit short. I bet now the overcharge part should offset the fuel. The representative yesterday hand wrote "no insurance cancelled" but now safemove was charged. He was SURE that ICBC does not cover for commercial vehicles, but ICBC does COVER. Be more knowledgeable and listen actively before challenging your customer.Lai-Ki L.
Customer did not leave a comment.Robyn I.
Customer did not leave a comment.Nancy R.
Very Rude managmentShayne C.
Customer did not leave a comment.Kristin S.
My advice to renters would be to come in during the week when the manager is there. He is excellent--friendly and helpful. Unlike the weekend staff I dealt with.Donald B.
Customer did not leave a comment.Albert A.
your office called the morning of my reservation and completely changed my pick up location, forcing me to drive 30 extra kilometers to and from the new pick up location. I'd recommend you to at least give some discount for future customers whenever that happens (it shouldn't though)Ted F.
fix the breaks.Hollie S.
Customer did not leave a comment.Rick G.
It was helpful to have an employee there as I was trying to connect to the Internet which was not working well. This made it hard to check in via mobile. Also, although I had received a phone call from a UHaul representative confirming my reservation, I did not have a truck assigned to me. This may be because I did not realize that I was supposed to do Express Check-In earlier than the day-ofâ€”I thought that was to be done when picking up the truck.Rachel W.
Customer did not leave a comment.John T.
Customer did not leave a comment.Moayyad I.
Customer did not leave a comment.craig H.
I told UHaul I didn't have a car, so I needed to pick up as close to my North Vancouver location as possible. I booked North Van pick up, I confirmed North Van pick up and Two days before my rental date, I confirmed this via phone and was 100% assured it would be a North Van pick up. 6pm the night before pick up I was notified that pick up would NOT be in North Van, but now it was at S.E. Marine Drive. I was assured that for the inconvenience, I would be refunded/discounted $75 on my rental rate, by the North Vancouver Manager. I have yet to see any refund or hear from anyone. So I then get up extra early and I take the sea bus, the train, and a bus to get to the S.E. Marine drive location. I make it and I am greeted by confused employees. So I take a seat and I wait, and wait. I am then informed that my truck is actually needing to be picked up in Richmond!!!!! I told them I don't have a vehicle, and I just spent 2 hours taking all forms of transit to get here and now I have to go all the way to richmond! ? OK, so I am told someone will drive me to the Richmond location. I wait, only to be told NO ONE can drive me to the Richmond location, they will call me a cab. I am insistent that they refund me for this cab ride and I'm assured they will. I get to the Richmond location, which isn't a Uhaul, but a small form of Uhaul, with an asshole at the helm. Even though I was paid in full weeks before for the rental, he tells me that he must call one of my friends to ensure that I am not a Terrorist and will in fact be using the truck to move with. I didn't want to hand out my friends information to a stranger, at which point he puts his hands together and says "Well I can not rent to you then, please step aside" and he looks at the guy waiting behind me. I wasn't having any of this, I'd just been to 3 friggen Uhaul's that morning, I had to cancel my movers because they were booked for 9am and I had to let them go, so now it was just me, a 5'4" inch woman who had to move my entire home alone. They had already made this the most inconvenient day of my life, and I wasn't about to be pushed aside because I might be a terrorist. I can get onboard with being careful who you rent trucks too, but the way this dude went about it, in an accusatory manner, and refusing to provide me with something I had already paid for well in advance, IN FULL, and had been all over hell and back to get it, and then him REFUSING TO RENT TO ME, seems very VERY unprofessional, and to top it off. He called the Uhaul GM and in his greeting he said "I have a woman here who is being very unreasonable and is upset" making me sound like the unreasonable one and not him, who was refusing to even look at me because I wouldn't hand over personal information of my friend. So I CAME UP WITH A SOLUTION FOR HIM TO DO HIS JOB, and I called my friend from my phone and handed my phone to him so they could speak. But I will not get over his accusatory and unprofessional demeanor, notTina T.
Customer did not leave a comment.David M.
Customer did not leave a comment.yee T.
Double check to ensure the previous renter cleaned the vehicle appropriately.Don B.
Customer did not leave a comment.Bern M.
Customer did not leave a comment.Guo Xian H.
Clearer information about what the $15 insurance covers. I was not provided a policy. The agent indicated that it covered "everything" except damage to the roof of the vehicle and also suggested I call U-haul to inquire further about the insurance. I paid for the insurance based on the agent's oral information.Andy C.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.peter C.
Customer did not leave a comment.David H.
Customer did not leave a comment.Wallace C.
HI Customer service is awesome appreciated. Problem which i faced. There were water in the truck. I have to clean the water before puting my furniture in. May be because of water but not prefer it is UHAUL responsbility to provide clean truck. Secondly Uhaual should give facility to pickup and drop off facilities. I am moving from vancouver to burnaby but I would not able to get truck from vancouver and even wrost I have to drive back to richmond to drop truck which cause 35minutes driving and 15km (extra money) paid. My moving is done at 10:30 and I am done this drop off and reached home at 12 due to weather. If the weather is wrost (snow) how I can drive back in my car from richmond to burnaby (30 min at night)? I apreciated my reservation works fine and moving gose well but uhaul should improve this for customer satisfaction. Thanks, TaralTaral S.
1. Work processing was not good. 2. System service was terrible. 3. Not professional human power. 4. Only good thing is this kind of reviewingjames H.
Customer did not leave a comment.Jean-Francois D.
Very GoodDean G.
Customer did not leave a comment.Regina L.
Excellent customer service.Jessica S.
It was way to far away from transit. I had to walk 15mins in the rain. The road didn't have sidewalk so I had to walk in the mud and got splashed by passing cars. I had requested to pick up my rental at a different location but when they called me they didn't seem to care that I had to travel futher and this location was inconvenient. I was driving this UHaul one way to another province. The tank was 3/8ths full. So not only was I behind in my packing due to having to travel futher to pick up my rental I also had to go fuel it. Simply BrutalMichael F.
Customer did not leave a comment.Ida K.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.robert M.
Excellent friendly service, I'm a retuning customer and will continue to be one Thank you EricNigel M.
Great service. Lady at the location was very friendly, helpful and quick.Dmytro K.
Customer did not leave a comment.Jones K.
Great service, quick check in and out and friendly staff, especially EricNigel M.
Good customer serviceROBERT R.
Nothing!! Rates could be a little lower - $128 for a quick 72 mile move is quite expensive. If 25% cheaper, I might use U-haul more often. What about doing a deal with Professional Engineers & Geoscientists of BC and offer us a discount like I get from Budget & Avis I rent Budget vehicles a lot!! Thanks for asking!James R.
At simply self storage keep doing what you are doing. Great experience!Hector A.
Customer did not leave a comment.AEK S.
Great service, location and value Thank you NigelNigel M.
Customer did not leave a comment.DANIEL P.
The self pickup option was nice, however it could be refined a little bit. I had issues submitting my DL and Headshot and had to do it 2 times before it was approved.Gaganjit J.
Price is outrageous. Won't take much to compete with your overhead.Oren C.