Customer Reviews for Simply Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Simply Storage

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Megan K.
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Customer did not leave a comment.

Bartmann J.
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Renters need to keep in mind, their $19.95 truck will run over $150 for a 4 hour rental unless you leave it sitting in their driveway. $1.29 a mile ads up fast!

Gary V.
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The back of the truck was dirty. No dolly and moving blanket were not in the truck

FRED L.
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The personnel at the rental location were extremely helpful, courteous, and professional.

richard C.
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Customer did not leave a comment.

Edward C.
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raymond K.
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Howard B.
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truck old and worse I ever used. trash in truck cab. fuel at 1/4 tank and left at just below half. person at counter was nice but truck is too old and mileage extremely high to be kept in fleet.

Samuel S.
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Extremely friendly and professional service! This was by far the easiest and best uhaul rental experience that I have ever had, and I would recommend this location to anyone in the area!

Charles M.
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The representative was awesome. He went out of his way to make sure I was ready for my long travel. The trailer I reserved had broken lights so he found one at another location and coordinated a direct exchange. Great service.

Jeffrey B.
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Trailer reservation was changed 2 times. The trailer reserved for me had a burnt out tail light. No spare bulb on site. Second trailer had no electrical pig tail. Seems a bit too casual for my taste. Drop off location did a walk around and a brake tail light check. Appreciated that after my pick up experience.

judith R.
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nothing really! the employees here are great and super helpful

LINDA W.
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Customer did not leave a comment.

Alfred W.
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CURTIS B.
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Really nice people at this location, good service. Truck was rather worn out and ragged.

Scott W.
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Keep it simple and easy and your all good

Richard D.
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VA does appear to have the same attention to service as AL. At one VA dropoff I was told I needed to drop off the trailer at the location indicated on the paperwork or else I would be charged, this is a ridiculous policy. One...how is someone to know if the drop off location is close by or convenient to access. Two....what does it matter? as long as uHaul received the trailer back and close to the dropoff point. Once I did dropoff the trailer I was told I would receive an email indicating the trailer was returned. Am I to trust the rep at the location that they recorded the return? Pickup of the equipment is always strict with uHaul, returns are not. Always appear to have a below average experience in VA.

Edward B.
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The trailer smelled moldy because there were moving blankets in there that were soaking wet. They didn't tell me I had to have the trailer returned by 9am. When I booked it online it said 4pm. I could not drop it off until after I moved my son in to college which was 1pm. I could have picked up the trailer later that day so I would not have been charged the extra 20. That was not fair how I was treated and will tell friends an my online community to beware before renting anything from Uhaul.

Christine A.
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The Birdneck road center was great. When I ordered the truck I originally wanted a trailer. I called the 1-800 number . I only had one item to haul out of town. I was told by the woman who answered the 1-800 line that trailers could not be used when going out of town. As I was told trailers could not be rented I asked the about the smallest truck to rent which could Love my item. I got a 15 foot truck instead. Both the pick up and drop off centers told me you could indeed rent a trailer for out of town moves. The trailer was 2x the cost. Very disappointing. I assumed (incorrectly) the main number would be more knowledgeable and more helpful (more able to have a global look to find the item I needed for moving just one piece of furniture.). Both centers were great. The 1-800 number was a disappointment!

LINDA W.
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Great customer service and great location.

Troy P.
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Very professional and courteous, even after I dinged the truck.

John P.
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Customer did not leave a comment.

Raymond D.
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I made a reservation through Uhaul and the truck I requested was not on site when I arrived. I was given a different (larger) truck at the same rate.

susan S.
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Everything was great. The sales person at the desk Richard was very delightful and courteous.

Rob R.
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Customer did not leave a comment.

Janice P.
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henry B.
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Kirk L.
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This location has very friendly service that is informative and helpful. Glad they have after hours drop-off too!

Marcus C.
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Customer did not leave a comment.

Christopher C.
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The worst part of our move was the 2 mean guys at this location, and the fact that we reserved a 20’ truck, but apparently you guys over-booked so you “upgraded” us to a 26’ truck. There’s a reason we reserved a 20’ truck - it’s the largest truck that we can fit in the small space we have to load up our condo. So, we had to get a 15’ truck (though the price wasn’t reduced to reflect that), and now we have a bunch of stuff leftover to move because everything didn’t fit in the truck, and the U-Haul representatives wouldn’t give us the mileage needed to go to Chesterfield, come back to VA Beach, then go to Chesterfield again, so we ended up dropping off the truck in Chesterfield the same day that we picked it up. Now we don’t know how to get the rest of the stuff to Chesterfield. I suppose we’ll have to rent another truck, but definitely not from U-Haul ever again. U-Haul has an opportunity to make this right. But after yesterday’s experience, I’m not holding my breath.

Ben A.
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Great sevivice very friendly

Gregory K.
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Customer did not leave a comment.

Robert T.
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Cassandra A.
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charlie D.
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Patrick E.
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David J.
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Needed special Allen wrench to adjust the outside mirrors

FRED L.
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Great equipment at a great price. Folks at " Simply Storage" were very helpful and professional. Will use their service again for sure.

Shari S.
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Customer did not leave a comment.

JASON K.
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Michael R.
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There was a slight mix up with the ending mileage, and when contacted, Richard Porter was extremely helpful in remedying the situation.

Carina S.
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KATHY P.
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LINDA W.
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Steven S.
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Ran short of protective blankets, but I made out by using cardboard boxes to protect my furniture in the truck. But, this location was great and I would use again and recommend! They were flexible and got me in the right truck. Good hours as well!

LINDA W.
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James T.
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Melissa A.
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clint Z.
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MICHAEL G.
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Lauren was great very helpful and flexible great customer service thank you Mike

Janice P.
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Billy B.
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Friendly staff ready to help

CATHERINE M.
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Customer did not leave a comment.

Nelly T.
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KIm D.
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STEVE L.
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KENNY K.
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Christina B.
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Jackie T.
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Excellent service.

kyle W.
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keep up the good work.

Phillip S.
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Notify u haul that a drop off was accomplished without several complaints

Karen D.
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Customer did not leave a comment.

JOHN A.
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REBECA A.
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The Agent, Mr. Richard was extremely courteous, precessional and kind! The truck I rented was clean and in great condition. I will return & reference this location every chance I get!

Margaret C.
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Customer did not leave a comment.

Kimberly B.
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Sheldon G.
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kevin J.
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Our truck return was managed appropriately.

Laura S.
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I can't think of a thing. Everything went as planned and very smoothly. Ashley and Al were courteous and professional and were able to answer all our questions. We would definitely use them again!

Michelle B.
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Staff very helpful and truck very clean

Linda D.
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Great experience- would definitely use this location again

HOWARD P.
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Customer did not leave a comment.

PHILLIP S.
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Kirk R.
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Tim W.
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They were a half hour late in opening delaying the rest of the day for me.

Tim W.
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Manager was over a half hour late opening the store delaying my activities the rest of the day.

Miryana P.
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Customer did not leave a comment.

Kimberly T.
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None. It was very efficient and a great experience.

Melanie J.
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Smooth, easy pick up. Friendly staff.

Michelle M.
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The process was very quick and easy. The woman at the counter was very thorough.

Chris H.
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I had an excellent experience at this U-Haul location. It was clean and well maintained, the trailer I rented was nearly new and the staff at Simply Storage was friendly and knowledgeable. I don't think I could have asked for a better experience.

osbourn B.
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Customer did not leave a comment.

Teresa B.
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Thomas G.
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Patricia E.
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This truck was a safety hazard. Could never get it up to speed limit. Would not go into reverse had to fight each and every time had to either put it into park and than reverse had to do this several times. Took at least 15 minutes each time to be able to get it to go into reverse. Also it would jump from drive to 3rd gear when driving or when attempting to get it into reverse it would jump into neutral. Also the key would get stuck in the ignition and it would take a fight to get it out. We were only able to make 3 trips and not finish our move I had traffic tied up several times attempting to pull into the drive way. Please pull this truck off of the road before a severe accident happens

Lisa W.
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Everything and Everyone was very nice.

MICHELE C.
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Customer did not leave a comment.

Laura H.
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Customer did not leave a comment.

Kenneth M.
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Thank you excellent!!!

BRIAN H.
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Very polite and helpful. Will use again.

Christian G.
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Customer did not leave a comment.

susan M.
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Randi R.
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The ladies were so friendly and engaging. Will always go back to that location. These girls really need a raise. No kidding. I will be back

Cesario D.
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Staff are courteous and very attentive to customers interaction.

David H.
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Location did VERY WELL to rectify a problem encountered with my original order (22861337).

Sierra P.
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They had no information of where I requested to drop the truck off in order to save money when I made my reservation. That should’ve carried over from my online reservation. So I had to call once I reached my destination to see where I could drop it off and not be charged extra.

TAMARA F.
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Customer did not leave a comment.

Philip S.
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Great service and friendly rep!

Cynthia S.
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Customer did not leave a comment.

casey M.
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Great staff!!!

No reviews have been submitted for this location.

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