Customer Reviews for Simply Storage
(U-Haul Neighborhood Dealer)

541 reviews

525 S Birdneck Rd   Virginia Beach, VA 23451

(757) 663-5666

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(757) 663-5666

525 S Birdneck Rd
Virginia Beach, VA 23451

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lorraine B. 
Rating:
5.0

Nothing! Easy, smooth process.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
5.0

Everything went well

THOMAS VINCENT I. 
Rating:
5.0

Excellent, efficient, polite service. The only drawback was strong cigarette odor in the cabin.

EDWIN H. 
Rating:
3.0

Customer did not leave a comment.

ANDRE LEON D. 
Rating:
5.0

Customer did not leave a comment.

DAVID RABON S. 
Rating:
5.0

Customer did not leave a comment.

ROY ALLAN V. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
4.0

Customer did not leave a comment.

Sharanya M. 
Rating:
5.0

Nothing. Everything was done quickly, efficiently, correctly, and courteously. A good operation ...clean, efficient, and impressive facility.. Excellent staff.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY M. 
Rating:
5.0

Customer did not leave a comment.

Levi C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

Everything went smoothly. Customer service was excellent.

Elbert P. 
Rating:
5.0

Customer did not leave a comment.

Hugh L. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Nothing the guy there was professional in every way. Many of the other Uhaul facilities could learn what customer service looks like from this gentlemen. Thanks for a very pleasant experience.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

I dropped off the truck at this location and again everything went smoothly. Thanks.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

Customer did not leave a comment.

OSWALDTEDERELL W. 
Rating:
4.0

Customer did not leave a comment.

Linda H. 
Rating:
3.0

Truck was well maintained but not clean. During checkout, app was glitchy and pictures would not load. Also requested a call from u-haul to discuss bill never received a call back.

Catherine S. 
Rating:
5.0

By person, I mean the guy on the phone who assured us that we could easily download and use the U-Haul app and gave us step-by-step instructions as to how to return the truck.

Michael H. 
Rating:
5.0

Richard was extremely helpful and answered all my questions.

Susan M. 
Rating:
3.0

Online check in was confusing and they didn't even call the right person. Verification made no sense at all. Truck had issues and wasnt told until i got there. Also the Truck was left on empty and I still had to pay. What kind of service was this??

katie H. 
Rating:
1.0

This experience was horrible from start to finish. I reserved a cargo van online for what ended up being a closed uhaul store. Waited nearly an hour to get someone to answer and get us the van. Instructions to return vehicle also did not go smoothly, then was charged an after hours charge when we only had the van during normal operating business hours. Literally, one of the worst experiences I have had. Cost me extra money for time in delivery drivers, then uhaul actually charged me extra for unused services.

Jacob J. 
Rating:
5.0

My initial experience Was poor. I showed up at the pickup location. The keys were not there. I was on hold with the U-haul rep for a very long time. She tried to send me to a location about 30-40 minutes away. Eventually she met my needs and made the situation right. It started out right but made things work.

Earl D. 
Rating:
3.0

Drop-off instructions did not state that the location was contactless and that the only method of avoiding any drop-off fee was to download the app and go through the drop-off process via the app. Weak signal and low battery made the occasion frustrating along with the attendant having to scream instructions on how to avoid the $20 fee through a solid glass door. Later the attendant came out to speak with someone outside the door, would've avoided the screaming debacle if he did that in the first place upon my arrival.

WILLIAMWALLACE T. 
Rating:
3.0

Have more decorum with customers. I know these are trying times, but be nicer to customers when they aren't sure how things work instead of yelling through a glass door.

David S. 
Rating:
5.0

Thank you.

LINDA W. 
Rating:
3.0

Customer did not leave a comment.

Martimus D. 
Rating:
5.0

Great Customer service and very caring.

Celestine F. 
Rating:
5.0

Best UHaul rental near Oceanfront. Thank you Mr. Al for your assistance.

ann S. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
4.0

Renters need to keep in mind, their $19.95 truck will run over $150 for a 4 hour rental unless you leave it sitting in their driveway. $1.29 a mile ads up fast!

Bartmann J. 
Rating:
3.0

The back of the truck was dirty. No dolly and moving blanket were not in the truck

Gary V. 
Rating:
5.0

The personnel at the rental location were extremely helpful, courteous, and professional.

FRED L. 
Rating:
3.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

raymond K. 
Rating:
2.0

truck old and worse I ever used. trash in truck cab. fuel at 1/4 tank and left at just below half. person at counter was nice but truck is too old and mileage extremely high to be kept in fleet.

Howard B. 
Rating:
5.0

Extremely friendly and professional service! This was by far the easiest and best uhaul rental experience that I have ever had, and I would recommend this location to anyone in the area!

Samuel S. 
Rating:
5.0

The representative was awesome. He went out of his way to make sure I was ready for my long travel. The trailer I reserved had broken lights so he found one at another location and coordinated a direct exchange. Great service.

Charles M. 
Rating:
3.0

Trailer reservation was changed 2 times. The trailer reserved for me had a burnt out tail light. No spare bulb on site. Second trailer had no electrical pig tail. Seems a bit too casual for my taste. Drop off location did a walk around and a brake tail light check. Appreciated that after my pick up experience.

Jeffrey B. 
Rating:
5.0

nothing really! the employees here are great and super helpful

judith R. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

Alfred W. 
Rating:
4.0

Really nice people at this location, good service. Truck was rather worn out and ragged.

CURTIS B. 
Rating:
5.0

Keep it simple and easy and your all good

Scott W. 
Rating:
2.0

VA does appear to have the same attention to service as AL. At one VA dropoff I was told I needed to drop off the trailer at the location indicated on the paperwork or else I would be charged, this is a ridiculous policy. One...how is someone to know if the drop off location is close by or convenient to access. Two....what does it matter? as long as uHaul received the trailer back and close to the dropoff point. Once I did dropoff the trailer I was told I would receive an email indicating the trailer was returned. Am I to trust the rep at the location that they recorded the return? Pickup of the equipment is always strict with uHaul, returns are not. Always appear to have a below average experience in VA.

Richard D. 
Rating:
3.0

The trailer smelled moldy because there were moving blankets in there that were soaking wet. They didn't tell me I had to have the trailer returned by 9am. When I booked it online it said 4pm. I could not drop it off until after I moved my son in to college which was 1pm. I could have picked up the trailer later that day so I would not have been charged the extra 20. That was not fair how I was treated and will tell friends an my online community to beware before renting anything from Uhaul.

Edward B. 
Rating:
5.0

The Birdneck road center was great. When I ordered the truck I originally wanted a trailer. I called the 1-800 number . I only had one item to haul out of town. I was told by the woman who answered the 1-800 line that trailers could not be used when going out of town. As I was told trailers could not be rented I asked the about the smallest truck to rent which could Love my item. I got a 15 foot truck instead. Both the pick up and drop off centers told me you could indeed rent a trailer for out of town moves. The trailer was 2x the cost. Very disappointing. I assumed (incorrectly) the main number would be more knowledgeable and more helpful (more able to have a global look to find the item I needed for moving just one piece of furniture.). Both centers were great. The 1-800 number was a disappointment!

Christine A. 
Rating:
5.0

Great customer service and great location.

LINDA W. 
Rating:
4.0

Very professional and courteous, even after I dinged the truck.

Troy P. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

I made a reservation through Uhaul and the truck I requested was not on site when I arrived. I was given a different (larger) truck at the same rate.

Raymond D. 
Rating:
5.0

Everything was great. The sales person at the desk Richard was very delightful and courteous.

susan S. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
4.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

Customer did not leave a comment.

henry B. 
Rating:
5.0

This location has very friendly service that is informative and helpful. Glad they have after hours drop-off too!

Kirk L. 
Rating:
4.0

Customer did not leave a comment.

Marcus C. 
Rating:
1.0

The worst part of our move was the 2 mean guys at this location, and the fact that we reserved a 20' truck, but apparently you guys over-booked so you “upgraded” us to a 26' truck. There's a reason we reserved a 20' truck - it's the largest truck that we can fit in the small space we have to load up our condo. So, we had to get a 15' truck (though the price wasn't reduced to reflect that), and now we have a bunch of stuff leftover to move because everything didn't fit in the truck, and the U-Haul representatives wouldn't give us the mileage needed to go to Chesterfield, come back to VA Beach, then go to Chesterfield again, so we ended up dropping off the truck in Chesterfield the same day that we picked it up. Now we don't know how to get the rest of the stuff to Chesterfield. I suppose we'll have to rent another truck, but definitely not from U-Haul ever again. U-Haul has an opportunity to make this right. But after yesterday's experience, I'm not holding my breath.

Christopher C. 
Rating:
5.0

Great sevivice very friendly

Ben A. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Cassandra A. 
Rating:
5.0

Customer did not leave a comment.

charlie D. 
Rating:
5.0

Customer did not leave a comment.

Patrick E. 
Rating:
5.0

Needed special Allen wrench to adjust the outside mirrors

David J. 
Rating:
5.0

Great equipment at a great price. Folks at " Simply Storage" were very helpful and professional. Will use their service again for sure.

FRED L. 
Rating:
5.0

Customer did not leave a comment.

Shari S. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

There was a slight mix up with the ending mileage, and when contacted, Richard Porter was extremely helpful in remedying the situation.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Carina S. 
Rating:
4.0

Customer did not leave a comment.

KATHY P. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Ran short of protective blankets, but I made out by using cardboard boxes to protect my furniture in the truck. But, this location was great and I would use again and recommend! They were flexible and got me in the right truck. Good hours as well!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

clint Z. 
Rating:
5.0

Lauren was great very helpful and flexible great customer service thank you Mike

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

Friendly staff ready to help

Billy B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
3.0

Customer did not leave a comment.

Nelly T. 
Rating:
5.0

Customer did not leave a comment.

KIm D. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

KENNY K. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Excellent service.

Jackie T. 
Rating:
5.0

keep up the good work.

kyle W. 
Rating:
1.0

Notify u haul that a drop off was accomplished without several complaints

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
No reviews have been submitted for this location.

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