Everything went wellTHOMAS VINCENT I.
Moving Truck Rental in Virginia Beach, VA at Simply Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Virginia Beach, VA 23451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Excellent, efficient, polite service. The only drawback was strong cigarette odor in the cabin.EDWIN H.
Nothing. Everything was done quickly, efficiently, correctly, and courteously. A good operation ...clean, efficient, and impressive facility.. Excellent staff.KEITH W.
Everything went smoothly. Customer service was excellent.Elbert P.
Nothing the guy there was professional in every way. Many of the other Uhaul facilities could learn what customer service looks like from this gentlemen. Thanks for a very pleasant experience.Mark M.
I dropped off the truck at this location and again everything went smoothly. Thanks.John M.
Truck was well maintained but not clean. During checkout, app was glitchy and pictures would not load. Also requested a call from u-haul to discuss bill never received a call back.Catherine S.
By person, I mean the guy on the phone who assured us that we could easily download and use the U-Haul app and gave us step-by-step instructions as to how to return the truck.Michael H.
Richard was extremely helpful and answered all my questions.Susan M.
Online check in was confusing and they didn't even call the right person. Verification made no sense at all. Truck had issues and wasnt told until i got there. Also the Truck was left on empty and I still had to pay. What kind of service was this??katie H.
This experience was horrible from start to finish. I reserved a cargo van online for what ended up being a closed uhaul store. Waited nearly an hour to get someone to answer and get us the van. Instructions to return vehicle also did not go smoothly, then was charged an after hours charge when we only had the van during normal operating business hours. Literally, one of the worst experiences I have had. Cost me extra money for time in delivery drivers, then uhaul actually charged me extra for unused services.Jacob J.
My initial experience Was poor. I showed up at the pickup location. The keys were not there. I was on hold with the U-haul rep for a very long time. She tried to send me to a location about 30-40 minutes away. Eventually she met my needs and made the situation right. It started out right but made things work.Earl D.
Drop-off instructions did not state that the location was contactless and that the only method of avoiding any drop-off fee was to download the app and go through the drop-off process via the app. Weak signal and low battery made the occasion frustrating along with the attendant having to scream instructions on how to avoid the $20 fee through a solid glass door. Later the attendant came out to speak with someone outside the door, would've avoided the screaming debacle if he did that in the first place upon my arrival.WILLIAMWALLACE T.
Have more decorum with customers. I know these are trying times, but be nicer to customers when they aren't sure how things work instead of yelling through a glass door.David S.
Thank you.LINDA W.
Great Customer service and very caring.Celestine F.
Best UHaul rental near Oceanfront. Thank you Mr. Al for your assistance.ann S.
Renters need to keep in mind, their $19.95 truck will run over $150 for a 4 hour rental unless you leave it sitting in their driveway. $1.29 a mile ads up fast!Bartmann J.
The back of the truck was dirty. No dolly and moving blanket were not in the truckGary V.
The personnel at the rental location were extremely helpful, courteous, and professional.FRED L.
truck old and worse I ever used. trash in truck cab. fuel at 1/4 tank and left at just below half. person at counter was nice but truck is too old and mileage extremely high to be kept in fleet.Howard B.
Extremely friendly and professional service! This was by far the easiest and best uhaul rental experience that I have ever had, and I would recommend this location to anyone in the area!Samuel S.
The representative was awesome. He went out of his way to make sure I was ready for my long travel. The trailer I reserved had broken lights so he found one at another location and coordinated a direct exchange. Great service.Charles M.
Trailer reservation was changed 2 times. The trailer reserved for me had a burnt out tail light. No spare bulb on site. Second trailer had no electrical pig tail. Seems a bit too casual for my taste. Drop off location did a walk around and a brake tail light check. Appreciated that after my pick up experience.Jeffrey B.
nothing really! the employees here are great and super helpfuljudith R.