Overall this was a fantastic U-Haul experience. The young lady who assisted me was excellent and very friendly. Thank you!
SHAUN R
Customer Reviews for Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Operator manager was very kind and professional
ROBERT MLocation was great and the truck was right out front, ready to pull out. Only issue was with the app & inability to upload photos when turning in the truck.
Robyn WDoreen went above and beyond she was professional pleasant and friendly, and I ended up renting a truck on Thursday and on Saturday so I’m extremely happy even though they didn’t have the truck that I wanted I had to upgrade to a larger size, but I would rather deal with her than go to another site. She was very pleasant very professional and thank you very much . Penny Evans.
PENNY HThe process was very simple! Thank you.
Makeda BKeep being AWESOME
KESHIA DTamika was extremely friendly and helpful. She answered all my questions. Being able to rent from U-Haul allowed me to help my son start his own life journey in another city and in his own apartment.
BEAU AThank you! Staff was nice.
DAVID GVery nice, friendly customer service!
ERIC SThe employees do not know what they are doing. They are unprepared, untrained, horrible.
FERNANDA DThe women working at this location are amazing!
JESSICA DNo additional comments at this time
CHARLES LVery friendly and easy to work with!
JARROD GJob well done
WESLEY LExtremely friendly staff and quick pickup and dropoff
GUY NI suppose free donuts would be an improvement. Well, you asked.
Wolfgang DThe floor mat is creeping forward a little in back, could pull it back a touch. Overall, super people and service here, cargo van looks and runs like new, great location.
Wolfgang DI absolutely loved my experience at this location, definitely will recommend it to anyone who needs it. SIMPLY STORAGE IS THE BEST
DWAYNE LNothing everything was smooth and quick
O'HAGAN WDoreen is just the best! She is friendly, professional, efficient and an all around rockstar! She is so accommodating and always goes above & beyond!
AMY MThe after hours pick up app took me twenty minutes to figure out. Not user friendly. Needs to be redesigned.
Timothy QThe people that work at the location are very professional and efficient. I have used them before, and is why I drove past other locations to use them again. The truck itself was pretty weathered and not in best of shape. The A/C was not good and the wheel had a lot of "play" in it which was a little unnerving.
Hoyte CThese guys rock! Great experience! Greeted me by name as I walked in and offered me a bottle of water. Felt bad that I bought them such a bad truck.
Robert EAwesome
Curtis bIt’s all good !
Ruslan KWindow handle was broken. It was challenging to use. The sun visor, driver side, issue.
Maria GFantastic service, availability, efficient delivery and return. Answered all of my questions.
Stephen DGreat customer service.
JERRYTHOMAS BNothing. This is my go to U-HAUL location
Ann AThe lady was so very friendly and had me in and out in minutes. The entire transaction was quick, easy, and effortless.
Linda KThank you so much for parking the truck for me after an exhausting day! Very much appreciated!
Sharon FStaff was very professional, timely, and courteous.
Stephen NI went to pick up some equipment and was in and out very fast. Sales personnel was very courteous.
RAJSHARD SEasy in and out. Efficient.
Walter BTHE FACILITIES WERE CLEAN AND WELL MAINTAINED BUT THE TRUCK NEEDS ALOT OF MAINTENANCE THE STEERING WAS LOOSE AND THE IGNITION WAS HERD TO USE HAD TO PLAY WITH THE KEY TO GET IT TO TURN
Michael WFast, friendly staff. Clean vehicles. Van was great, saved $170 delivery fee from. A furniture store by renting a Uhaul van from this location instead.
TIMOTHYPATRICK SFirst Class
Russell VGreat service..NO COMPLAINTS
Angela GCompletely unsatisfied with rental. Very unpleasant service. Would like a general district manager to reach out for complete refund of all uhaul services. Will be making a corporate complaint and disputing all charges. Very bad customer service
Scott MExcellent service and hospitality! Thank you!
Lindsay LThe customer service was great
Antoine TExcellent service and friendly staff was very helpful
Kenneth BNot Applicable
Frank SVery very nice well kept facility with helpful polite staff !!!
George HExcellent customer service!
Matthew P