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jamyah f
Customer Reviews for Six Stars Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place where I picked up the trailer was very dangerous I had a guy try to get in my car
mary ZVery accommodating
JERI ESmooth return.
Crystal HPoor customer service
tenisha tThe man who rented me the truck is very kind, helpful and professional
Sameh HI'm waiting so long only
Berman pVery scary place. Counter people didn’t say a word at all to me. Just took the keys and walked out.
CHERYL NA second trailer was picked up at this location. Initially told we were not able to use the trailer.
James BThey were very professional
John HRented out my reserved truck in error and had to go elsewhere for another truck that turned out to be closed when I was told by uhaul to go there. Got it worked out then had to return to this location to get a tow dolly. They hooked up the ratchet straps incorrectly and need replaced, frayed in spots. Not safe. Terrible job by both uhaul and the dealer
Jeff PFaster computer system
Tikki BHitch ball would not stay tight , had to check and retight often.
robert lThe truck was dirty in side of it , also had item left be hide from someone else inside of it .
STEPHANIE MGreat service and friendly folks!
CLAUDE BNothing, keep being friendly.
carolyn cVery professional and helpful staff. Obi is a wonderful person to work with. Thanks.
John MEverything was great evening down to the food.... thanks
JAMES NGood customer service and patient. The uhaul was really clean.
Semontre WKeep up the good work
Delores KStaff very helpful, even while i was confused. Very helpful and understanding, true meaning of excellent customer service. We need more people like that in the world. I will be back again.
LaTsiah BN/A
kimberly kImprove check in process. I completed a pre-check in on line and had to go thru the entire process again. It took over a half hour to go thru the process. Also the stores computer wasn't working properly and the rep had to call U-Haul to complete. The location was in an area that wasn't comfortable comfortable for my wife an I to be in. Also, the rep tried to give me the wrong sized trailer. After we left with the trailer the rep called my cell phone and left me a voice mail asking me to call him back immediately that I didn't see until later that afternoon. When I called he wasn't there and "expected to be back in 10 minutes". I left a message and he never called me back. I have no idea what the problem was.
Michael GDO YOUR FUCKING JOB!!!!!!!
Darla MWorst experience i have ever had....definetely wont be recommending uhaul to ANYONE...will make sure to yell people to stay away...HORRIBLE
Marquesha cWhen I arrived to this location, I knew the area was not the safest so we decided to drop off in the morning hours. As we were finishing up the mobile check-in process, there were two individuals peering around the corner at us from the side of the building. It was very uncomfortable and did not feel right. After we checked it in, there was no drop box and we did not want to leave the keys in the truck, so we decided to come back when the store opened. As we started to drive away, a young man (looked high school aged), started to circle the truck we left behind. My husband and I rented some equipment which was left in the back of the trailer, so we made the executive decision to take the truck with us and potentially take it to another location. When I called UHAUL customer service to assist, they scolded me for taking the truck after checking it in and not leaving the key in the drop box (which I explained did not exist). After being told I needed to take the truck back otherwise it would be reported stolen, the customer assistance rep told me next time, I should call them first to evaluate the situation. Considering it took me ten minutes of sitting on the phone waiting for someone to answer, obviously this experience with UHAUL might be my last. The owner of the shop was much more helpful, however, customer assistance at UHAUL failed us.
Tia SNew employee, new location
SHERREE CI was taken care of throughout the whole proxess. Good people.
dave gWe had a problem because I wasn't aware we needed to provide our own ball and hitch. Luckily, my stepfather's son has a business close by and we were able to borrow one from him. The personnel were extremely helpful. We would definitely use this store again.
Barbra MI was not told about the mandatory insurance u haul put on my bill my insurance covers towed equipment so I don't like paying twice for what I don't need.
edward jComputer processing a little slow as agent making sure he didn't miss a required entry
dean sVery poor drop off location. Took a long time to get out of there
GREG Usteve did an excellent job very professional, highly recommended awesome experience