Customer Reviews for Skymart Vancouver
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck and equipment were fine. I was picking up the truck alone though and had to bring a standing dolly and a flat dolly to the truck from inside the store, which was heavy and awkward. The guy just watched me struggle rather than offering to help. Not good customer service. Tried calling a few times before the booking too to confirm and no one ever answered. I’d pick another location just because of the unpleasant service, but at the same time, I’ve never had great customer service from an independent U-Haul location.

Rating:

5.0

Great services

Rating:

3.0

The office was closed 5-10 prior to the stated close time, therefore I had to figure out how to return the rental via downloading the app. The wi-fi reception was weak in that location, making downloading the app difficult & time consuming. Checking in the vehicle & the multiple photos required was also time consuming. Was unclear it would take that long to check-in the vehicle using self-check in/out. I wish there was more instruction & guidance provided, also indiciating that it would likely take more then 5-10 minutes. Took me 30+ minutes to download the app, verify & enter require information & upload / take photos. I wish I had knows it would be time consuming in advance.

Rating:

1.0

I didn't know I was going to this location as I reserved the vehicle to pick up and drop off at a downtown location. Nobody advised otherwise! It is not clear where the vehicle should be parked when dropped off. The location added twice as many km than I planned on traveling.

Rating:

5.0

The guy who support us was really attentive and super nice. We appreciate all the help

Rating:

4.0

All good. Knowledgeable & flexible staff.

Rating:

5.0

The service provider was there early to deal with my rental. It was handled quickly and efficiently, as much of the procedure is done on-line. Have your phone with you! He was very helpful.

Rating:

2.0

The third-party that has Your vehicles had absolutely no understanding of customer service .

Rating:

4.0

Add more personnel

Rating:

4.0

Twinkle Your sales person was very good. Professional, knowledgeable and easy to deal with

Rating:

3.0

Lower gas level again, this time it was on and the staff were very friendly. Last time you gave me the U-Haul with a gas empty light on and the staff was not friendly. Still waiting for you to respond to me.

Rating:

3.0

The invoicing is unclear. I was charged 25.48$ without any information about that charge.

Rating:

1.0

Unpleasant customer service. I rented a can for 930 am. I was not informed that the location did not open until 10 am. I was not sent an email regarding self pickup. I would never use this location again.

Rating:

5.0

The truck broke down due to a battery problem and they wanted to charge me $250 for something that was not my fault. I was there for more than 2 hours without being able to finish my work and they did not reimburse me even one dollar.

Rating:

2.0

Tell them how much money you actually charge

Rating:

5.0

I am impressed by the guy at the desk, for the customer service. So kind and patient! This guy deserves a raise!

Rating:

5.0

Great service and location, super informative and responsive.

Rating:

5.0

I don’t know the native Russians name at the broadway and burrard location but that guy is top notch. Attentive, professional and quick on his feet. Give that man a raise :)

Rating:

5.0

Amazing customer service. Will rest again from them next week. Even though it’s far from downtown.

Rating:

5.0

Everything was good with the truck, although I prepaid for mattress covers online and didn’t end up needing them but still haven’t received a refund.

Rating:

4.0

Good service at this location.

Rating:

5.0

so convenient. the truck was good condition. doors open and locked easily. i regret i didn't know about this location sooner.

Rating:

2.0

Truck was difficult to find. When I reached the rear parking there were multiple locations were uhaul trucks were parked and not in the same parking lot. Then my locker was way too high for me to be able to input the code. Then, the instructions to open the lock were unclear. Honestly, a small tutorial video on how to open the lock would go a long way

Rating:

1.0

It was a very disappointing experience. Truck was filthy and hadn’t been cleaned. Would not rent from this location again.

Rating:

1.0

I added $50 for being 30 minutes late, considering that the rentals are daily and I only used it for 5 hours

Rating:

2.0

Very slow service and I was charged extra for bringing it late when in reality I was waiting in line!

Rating:

2.0

Drop off was a decent location in Vancouver — easy to find. The key drop after hours was extremely unorganized. Was not obvious where it was. 3 other people were trying to drop keys off at the same time and were also confused. I never got a code for the drop slot, so I put my key in the same a lot as one of the other people who had a code.

Rating:

5.0

Thank you. 🙏

Rating:

1.0

Terrible experience. Brakes were very worn (very difficult to maintain a stopped position on a hill). The rear sliding door lock did not work and I was unable to secure my belongings during the move. The sliding door did not stay shut while driving; it retracted twice while driving on busy streets and my items nearly fell out. The agent inputted my BC license as “not a local license” to allegedly save time.

Rating:

1.0

This location was poorly signed, had no return instructions or directions and provided no information when I called, after the weekend that I returned it, to confirm that the truck was safely returned to them. It was a convenient location for my move, but I wouldn't use it again, they offered zero service and provided no return confirmation. I am continually checking my credit card to see if any additional charges have be added...

Rating:

4.0

The truck was a little old but we liked the overall experience. First time using U Haul and it was seamless.

Rating:

1.0

The truck was unsafe to drive. The right side mirror was broken and swung around whenever I hit a bump in the road. It was extremely dangerous and scary. I asked for a rental reimbursement and they only comped the fuel charge of $20. Very unhappy and disappointed with the service of uhaul.

Rating:

5.0

Great service, even called me after because I left my coffee travel cup. ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

My custom made dining table was dropped and wrecked! The movers carried my bedside cabinet upside down! Who does that??? BTW I was told to bad so sad for the table

Rating:

5.0

The service attendant was very friendly and explained everything very well.

Rating:

5.0

Seamless experience.

Rating:

2.0

Provide tie down straps for the dolly rentals with trucks, I had no option to secure it once I had the truck. Provided me a truck with 1/8 of a tank of gas left in it.

Rating:

3.0

The after hours fee was not mentioned during the online budget rental process. Would never chosen the location if it was. I don’t see a fee related to after hours when they just process the everything in the morning. The van was dirty fr the previous renter who left a bag 6 empty water bottles.

Rating:

2.0

I only brought the car half an hour late and like you, you reduced the total cost from me three times. This is not fair.

Rating:

1.0

Check your trucks before giving it for the rental. We had a hard time when sales representative forget to give us a passcode for dial lock they put on back door of truck. We realized it when we reached our pickup location and had to return the truck without using it and wasting a lot of time. Such a terrible service.

Rating:

2.0

I rented a truck one Sunday afternoon. UHaul placed a hold on my credit card when I picked up the keys, estimating that I'd need the truck for 30 km of travel. I returned the truck within 4 hours of renting it (and with fewer km driven than expected), and I kept an eye on my banking statement. UHaul ended up charging me for a 3-day rental, and I had to go back and forth with someone before they'd reimburse me. At the end of the interaction, I still hadn't been reimbursed the full 'hold' amount and they stopped replying to me. This is the second time UHaul has overcharged me (different location each time). Safe to say they've lost a customer.

Rating:

2.0

Vehicle was dirty. Check engine light came on after driving the vehicle for two blocks. The parking lot was small and there was a delivery truck there dropping off packages so I couldn't get out of the parking lot for the first 10 min I had the truck. The fuel level was 1/3 full. If you expect me to return the vehicle at the same fuel level as when I pick it up the tank should be full.

Rating:

4.0

Good service very efficient great value

Rating:

5.0

Brian, who helped us at the West Broadway and Burrard location, was very efficient and friendly. I highly recommend this location to rent a Uhaul!

Rating:

2.0

They didn't have the covers I reserved. The receptionist clearly didn't want to help. And I got charged $20.87 more for "I don't why"!

Rating:

4.0

Very good experience. The young man working there was helpful and polite. The rental was easy to do and the van was clean. I was charged exactly what they said I would be.

Rating:

1.0

Cleaning was not done when I checked. Uhaul was not clean. Very bad and also they told me to put extra fuel apart from regular mileage which I have to pay at the end. Unsatisfied with recent experience

Rating:

5.0

The staff was very kind and helpful.

Rating:

1.0

The dolly that I reserved was not available, replacement was suggested, but it was not the right one I've booked. The location representative was not very friendly, rather arrogant. He did not provide any invoice or confirmation that it was done. I was charged more than the actual. The U-Haul was ok, the Van was nice new and clean. U-Haul experience was fine, I will definitely use it next time, just not from that location.

Rating:

2.0

The staff treated me like I was more of a hinderance then anything else.

Rating:

1.0

uhaul was very wet inside. i ordered furniture pads and there were none, which meant I had to both find my towels (which I had already packed) then dirty them in the wet uhaul. this experience also made the time period very tight to return the uhaul

Rating:

3.0

The recepcionist was rude all the time, he was a bit racist to us because we mentioned we are ecuadorians. The car was dirty. Mainly that.

Rating:

1.0

Location forced a CDW on me when I noted I don’t need one online, and never told me they were gonna add it to my reservation. The vehicle fuel gauge is also inaccurate so it made me over fuel the vehicle when returning. I brought this up to the dealer and they shrugged it off. Terrible terrible dishonest business.

Rating:

5.0

perfect solution for a quick move

Rating:

3.0

The person at Skymart asked me to return the equipment before 11 am however they do not open until 11:30. On top of that U-Haul application was not able to find my location. Sat on the phone with customer care for 40 minutes to do online return.

Rating:

5.0

Was very smooth, agent was very helpful & quick. Did not have appliance trolley (even though that’s what I reserved), please remove that option from this location as agent said they never have that available at this site.

Rating:

5.0

Great service - great last minute rental.

Rating:

2.0

the guy working july 7th in the afternoon was SO rude.. i dont usually leave reviews but the fact he seemed so irritated at doing his job made the experience uncomfortable and renting a little more stressful :(

Rating:

2.0

Location was changed just one hour before and was much further away

Rating:

1.0

Crack a smile or even a hello will do! The employee (don’t know his name) should not be working in customer service, so rude. I get it, it’s not the most exciting thing to be doing and it wasn’t personal with just me as there was another customer in front who also had a similar experience. The associate kept scratching himself too which was very odd - would not recommend this location or service at all.