Customer Reviews for Slade BP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Slade BP

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jeffrey J. on

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I was at this same location a few weeks ago and the attendants could not figure out how to use the system... Even when the reservation Team tried walking them through the process they still could not figure out how to process my reservation... I had been there the day before and the guy told me the PUtruck was out of order but the real issue was he did not know how to process the rental. I know that now because I came the next day and he admitted he did not know how.... This experience was a nightmare!!!! Fortunately this recent rental was handled by a different gentleman that processed the rental with efficiency and time to spare...

Zachary R. on

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Customer did not leave a comment.

Neal G. on

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My driver’s license and credit card were stolen during the rental process. I’m filing a police report. Please contact me to help get a resolution. 401-426-7069.

TIA C. on

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good

Shawn W. on

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Customer did not leave a comment.

JEN C. on

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Very efficient check out and return process; happy that they had a truck available for our last minute need. Thanks!

Janet W. on

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I was so unhappy- When I went to pick-up the truck only one employee was working so I had to wait while he helped people who was getting gas. Then my turn he tells me the truck is really dirty and that I did not have to take it but there were no more available. I had paid help waiting but it look like cement exploded in the truck seats, break pedal and foot pedal and where I had to put my furniture. I get in and the Tire indicator light said tires need air & check pressure. The engine light was on and some other light indicating a problem I did not feel safe , not to mention I was scared to put my furniture in the back for fear that the concrete mix would get on my stuff. To improve have more then one person working the counter and make sure the trucks are clean & safe to drive

Harold S. on

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Shut this dam location down. Very unprofessional, disrespectful and rude. They have no clue at all to what customer service is. I used them several weeks ago and my experience was horrible and went back today and was never treated so disrespected in my life.

James B. on

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When I arrived on time to pickup my rental, the cashier referred to another person, this person responded WAIT A MINUTE! I stood calmly for a few minutes, I then went to ask a question that same person said I SAID WAIT A MINUTE, VERY RUDELY, actually down right nasty.

Robert T. on

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Customer did not leave a comment.

ANTHONY J. on

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I had to drive outside of my area to pickup the vehicle because my closest location did not carry pickup trucks. It was an additional charge for travelling and returning the truck based on mileage. I feel you guys could be more accommodating by forgiving the miles that would not have been charged if my closest location provided this product.

KAITLYN R. on

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Customer did not leave a comment.

Carolann S. on

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The gas station was very busy when I picked up but the one attendent worked very hard to get me out on time. Drop off was very easy.

Mohamed A. on

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the clerk guy work in gas station of this location so rude and i waiting for him an hour until he get there to get my key

Russel B. on

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Customer did not leave a comment.

Brittnie A. on

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When I reserved my truck online there was an estimate give of $20 for the rental truck and $50 to reserve it. When I got to the location I was told I had to pay $178 for reasons the cashier didn’t know. I was also told at pick up my money would be returned in 1day then at drop off I was told it depends on your bank. These are very shady business practices

CAROL M. on

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Not a thing

CRYSTAL B. on

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I was in and out in no time flat

Jeffrey J. on

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Customer did not leave a comment.

Alan T. on

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Customer did not leave a comment.

Aisha Y. on

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Customer did not leave a comment.

Thomas E. on

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Customer did not leave a comment.

Matthew T. on

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Customer did not leave a comment.

Alana S. on

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It took the representative and my pickup location over 35 minutes to find my reservation which was in the system the entire time. I had to pay for twice as much childcare as I needed because of this. The entire job took me 40 minutes, which was then doubled due to having to wait so long for the keys.

MARCELO S. on

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Customer service needs improvement

Levi L. on

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I made the order online and clicked no for insurance and yet I was billed for it. this is the second time that has happened to me. it is outright stealing.

Ellen G. on

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Customer did not leave a comment.

Connie H. on

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Timothy O. on

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Needed a truck last minute and they had plenty of vehicles. Super easy pick up and no problems with dropping off. The fact that the location is a gas station means you don’t have to drive to another location before dropping off.

Binyamin S. on

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Customer did not leave a comment.

Matthew C. on

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Friendly service the staff is knowledgeable and went out of their way to ensure my rental needs were meant.

Candice M. on

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Customer did not leave a comment.

Adrie N. on

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Customer did not leave a comment.

Rafiq H. on

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I had a time with the truck share log in and found out later that I needed to wait for desk clerk. After that everything was smooth sailing.

Stanley S. on

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Customer did not leave a comment.