Customer Reviews for Slade BP
(U-Haul Neighborhood Dealer)

946 reviews

524 Reisterstown Rd   Pikesville, MD 21208
(No Customer Parking)

(410) 653-0862

Location Hours

  • Mon-Sat: 7:30 am - 7 pm
  • Sun: 7:30 am - 5 pm

Services at this Location:

Contact Us

(410) 653-0862

524 Reisterstown Rd
Pikesville, MD 21208
(No Customer Parking)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 7 pm
  • Sun: 7:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service n reservation process excellent return was Haskell free n great customer realation

IVORY R. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Great U-Haul location. Excellent service

Clarence M. 
Rating:
1.0

Worst customer service ever. Location is horrible will never rent from there again

turcios A. 
Rating:
5.0

Customer did not leave a comment.

IRINA G. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Great Service. Excellent employees. U-Haul was in excellent condition.

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
2.0

Customer service was way below acceptable.

Daniel G. 
Rating:
5.0

Excellent and valued employees

Clarence M. 
Rating:
5.0

I am completely satisfied with the service provided and the excellent human relationship skills demo. Thanks

KALLAAD W. 
Rating:
3.0

Rude representative. truck very old. made very loud noise

Avrohom W. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
2.0

Customer service is very suspect.

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Day V. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

MAYRA O. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

BURTON R. 
Rating:
1.0

Poor Customer Service, over charge my rental. Would not recommend this location, go somewhere else

Donte B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone B. 
Rating:
5.0

Very helpful attendant

CATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

yves J. 
Rating:
3.0

I bought the key into the business to return the truck, The clerk took the key back out and left the key in the truck and asked me to go get the key. Okay. I am ok with helping. Then I was asked to move the truck from where the sign instructed me to park it. So back out I go. It was a lot of extra for moving day. He was courteous enough but should be more prepared to help customers. I rented a uhaul storage unit on Washington Blvd in Baltimore and they were more than amazing and super helpful.

Debbie A. 
Rating:
2.0

Employee was rude

Cynthia C. 
Rating:
4.0

Van was ready at the time of reservation. Attendant (Dante) was very helpful during checkout. Very easy reservation, payment. & checkout through mobile app.

AMY T. 
Rating:
3.0

There was problems with the key. It would not come out easily. The truck had several failed starts, and has the engine light on. At times I was fearful of being stranded with the truck.

Avraham L. 
Rating:
3.0

Meet customer expectation, the process was not as simply as indicated and the items I ordered was not in the truck and they did not have one of them in stock. The employees at this location were not very welcoming

Annmarie G. 
Rating:
3.0

Customer service. Also the truck didn't seem very well maintained. It felt off balance while driving. The crank to open the driver window was missing a part and made it hard to open and close the window. Seemed like the truck had see better days.

Nerissa A. 
Rating:
5.0

No complaints... Total satisfaction..

KALLAAD W. 
Rating:
1.0

They were rude. First truck they tried giving me was loaded with junk. So they tried making me sit around a wait a half hour so they can empty the junk. The second truck they gave me has cigarette butts in the front of the truck. Really gross experience.

MENACHEM R. 
Rating:
4.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

Everything was quick and easy I have no complaints

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

BENSON S. 
Rating:
5.0

Customer did not leave a comment.

RAHMATOLLAH M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE T. 
Rating:
2.0

Customer did not leave a comment.

MiYarnie J. 
Rating:
4.0

The mobile check out procedure is ridiculous. Requiring three or more forms of identification (including a passport or calling an employer) is overly burdensome for a local rental. I almost spent more time on the check out than I did driving the truck. It literally took me almost 20 minutes between verifying who I was via email, entering a code, and then having to submit pictures, etc. before I could get the keys and then submit more pictures, etc. to drive the truck. Easy for you. Not so easy for the renter.

Neil R. 
Rating:
5.0

Was able to walk right in and rent a van. Was very pleased with the service.

NATASHA P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
2.0

When will you be returning my 160.00 deposit?You can not take a deposit, this was the first time I have to make a deposit. SMH

DEVERE S. 
Rating:
5.0

Customer did not leave a comment.

Sharese T. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
2.0

I have rented UHaul's from this location before and have been very satisfied. The owner and manager of the BP are very helpful and efficient. However, this time, a new clerk gave us very poor service. He yelled at my daughter and I when we asked to see an itemized list of the charges before we left because we had trouble pulling up the email on my phone. He kept interrupting both of us, telling us we should have checked the email, that he didn't want to talk to us, and he never apologized when I told him I felt he was being very disrespectful. If he is there the next time I need a UHaul vehicle, I will definitely cancel my reservation and go elsewhere!

FRANCINE M. 
Rating:
5.0

Customer did not leave a comment.

MARVIN D. 
Rating:
5.0

Customer did not leave a comment.

Courtneye D. 
Rating:
5.0

Customer did not leave a comment.

janica H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C. 
Rating:
4.0

Customer did not leave a comment.

ORLIN R. 
Rating:
3.0

Excellent job Thanks a lot for your service

Clarence M. 
Rating:
5.0

Thank you and I appreciate your business

RAKY C. 
Rating:
2.0

morning pick up attendant was ok but the evening attendant was unfriendly and made me wait over 30 min to return the truck. the truck was clean but had over 125,000 miles and the engine sounded like a Sherman tank. I got less than 6 miles to the gallon. I did not find the uhaul app helpful. Most of the information ( driver license #, photo of the license and driver should have been entered before picking up the truck . fortunately the morning attendant helped me through the process

allan R. 
Rating:
3.0

Clean vehicle Thoroughly

MICHAEL W. 
Rating:
5.0

Everything was great. Will use services again. And will let everyone know to also use your services. Thank you very much. Also the customer service rep at rental/pick-up location was extremely helpful and assured me of everything. And answered all of my questions and I left with high satisfaction using your services.

ERIC F. 
Rating:
4.0

Teach cashier some customer service skills. Everything else was excellent.

Alan R. 
Rating:
2.0

Improve customer service. Use air freshener after each customer The van I rented had an odor.

SANDRA A. 
Rating:
4.0

Customer did not leave a comment.

Susana G. 
Rating:
5.0

Very friendly service. Most definitely helpful. I love being able to refill gas at the same location of pickup.

DIANNA R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
1.0

Remit was extremely rude I arrived at a few minutes before 8 am and there was a gentleman behind the counter this is a gas station location and when I arrived the gentleman there told me not open have to wait until 8 I said well I did everything online and he yelled not open so I went outside and waited came back in at 8 and he continued to say that he couldn't do it and I really couldn't understand what he was saying so I say to him I already paid for it when the guy named Remit yelled at me told me I was hi and said the guy was telling me that I had to wait for him. I could t understand what the guy was saying as I was trying to explain to him remit continued to yell at me telling me that he wouldn't give me the truck that I had already paid for so I let him yell at me got the key and left

Wayne W. 
Rating:
5.0

I have rented from uhall many times but first time at this location. Happy withe the service. For me faster the the larger store on Nothern PKWY. I would rent from this location again

christopher M. 
Rating:
4.0

Customer did not leave a comment.

Kurt K. 
Rating:
4.0

Very busy BP station, prepare to wait for service, very good customer service.

PAULETTE B. 
Rating:
1.0

When I asked the guy where I could get the uhual (since it's a gas station it wasn't clear) he raised his voice and was very rude. Once I dropped off , the guy ( different from pick up) threw my key after I handed it to him. I would actually try to avoid this location.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
2.0

Not double charge your customers

Andrew H. 
Rating:
2.0

The man was a bit rude. When I brought the truck back he didn't want me to go with him to check the truck but I went anyway. He wasn't very kind so I'll never use this location again or Uhaul for that matter if I can avoid it

Lynette Y. 
Rating:
3.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

Erika A. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

N/a Keep up the good work

BROOKE K. 
Rating:
3.0

Make sure the agent is knowledgeable of the business. The agent rented me a truck with the wrong size ball hitch and I had to bring the truck back because it did not serve the purpose of renting it. I was charged for a truck that I could not use. I did not know uhaul does business like that. Sad

DEBORAH C. 
Rating:
5.0

Rear sliding door not opening properly,

JOSHUA M. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

U-haul agent was not very pleasant.

Robert A. 
Rating:
1.0

When I went to pick up the vehicle there was no issues. The attendant gave me the keys and I left. When I got in the vehicle the gas tank was a little above full. I returned the truck and filled the gas up with $20, which put the tank back at what it was when I left. The attendant was vey aggressive as I pumped the gas. He was going in the vehicle and I asked him to wait a minute my purse was in there. When I came inside for my receipt, he says, I didn't fill up the truck. I said, the truck wasn't on full. He says, yes it was! I then reminded he that he never came out to look at the gas when I first got the truck and I had no reason to lie. He continue to go back and forth with me however, I had to go to take my daughter to her volleyball practice. I ended up adding $10 (total $30) to fill the truck up, just to receive $23 refund. Another customer was there saying the attendant was scamming people charging them extra money when it wasn't part of the policy. I would not recommend this location to no one.

KIMBERLY G. 
Rating:
1.0

The guy that rented the vehicle was very rude. The vehicle was dirty and smelled of cigarette smoke. When I mentioned this to him, he told me if idid not like that vehicle I should go to another uhaul. Very disrespectful and no customer service.

Bernadette B. 
Rating:
5.0

No complaints whatsoever.

KALLAAD W. 
Rating:
5.0

Make sure the people that's behind the counter understand your rules and regulations.

TOWANDA H. 
Rating:
1.0

People were terrible - mean, unhelpful and disrespectful.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

BENITA W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

MARVIN E. 
Rating:
1.0

I have been renting, trucks , Van's, and pick up from u-haul since 1992 and used there equipment from one end of the country to the other end far as California and never did I received this bad of customers service, as well as, a dirty truck that smelled. It is a BP station that only have time to sell what's in the store and gas. If they send you to this location don't go. This is the worst representation of U-HAUL that I have ever visit and used.

ARTHUR J. 
Rating:
1.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
1.0

Horrible service from the guy who gave me the key, was extremely rude for absolutely no reason.

MUSTAPHA I. 
Rating:
3.0

Customer did not leave a comment.

MORGAN F. 
Rating:
5.0

The man behind the counter was very helpful, would gladly recommend.

Yoav E. 
Rating:
5.0

Customer did not leave a comment.

DENISE K. 
Rating:
5.0

Online approval process is confusing and takes too long. If approval is needed it should be completed before arriving to pickup the vehicle. Luckily I was picking up at a Gas Station and the owner was able to check me in and check out.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

HELENRACHEL B. 
Rating:
4.0

Customer did not leave a comment.

alter S. 
No reviews have been submitted for this location.

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