Customer Reviews for Sleeping On Clouds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sleeping On Clouds

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Jennifer Z.
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Very helpful and friendly service. I will use them for all my moving needs in the area. Thank you!

Gaurav K.
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Customer did not leave a comment.

Julian L.
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have the correct truck that was reserved and agreed upon by both parties available and not have the customer running around different UHaul dealers with the false hope of getting a 10' truck only to be told 15' are available while running my reservation time up.

allison M.
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Customer did not leave a comment.

Anna T.
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This place is a mattress store/U haul rental place. It smells musty in there, but it was close to home and got the job done.

Kenneth P.
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The service was fine and I appreciated the convenience without any delay.

Rayven M.
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My equipment was not in the truck. I had to drive 20 minutes to a different uhual.

David S.
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Customer did not leave a comment.

Oscar M.
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They need to let you know how many miles they are charging you for. My trip was only 70 mile and he charged me for 100. That wasn’t cool.

kimberly G.
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Customer did not leave a comment.

Michael P.
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The guy who operates that location has been excellent for many years.

Briana H.
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First time experience with uhaul was great! I made a reservation. They had the 15’ truck with the ez ramp and the appliance dolly. Love the ease of checking In and out. Great customer service! Will come back for my future moving needs!

Paul C.
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Not the fanciest looking location, but the service was friendly and had us on our way with the promised truck in no time.

diane T.
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Evangelina R.
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Richard S.
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Rigo P.
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Cargo area was not cleaned. Dropped cargo vsn just how picked up the cargo van.

David A.
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They were friendly and I had no issues. They made the process really easy for me.

gary B.
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Customer did not leave a comment.

Stephannie C.
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I asked for 2 dollys and was only given 1. Please make sure all requested equipment is provided.

kathleen E.
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Pleasant, good service.

Thomas S.
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Customer did not leave a comment.

Melvic I.
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Alejandro V M.
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Thank you

Nelia S.
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Please have your customer service rep be presentable enough to face the clients. Thank you.

Robert E.
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Customer did not leave a comment.

Kevin C.
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Jeremy C.
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Curtis C.
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Ana T.
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KENICHI M.
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richard W.
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richard W.
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russell O.
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Attendant very helpful, kind, and charismatic. He's a gem.

richard W.
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Customer did not leave a comment.

aaron S.
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every time I rented a u haul I had a good experience but this truck was horrible and I am asking for a refund of 50% due to the condition of the vehicle and the fact that there almost was no truck because the one that was rented to me was rented to somebody previous and almost didn't return it.

LL G.
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said location is hopeless and will NEVER improve itself ... BUT ... all the Other Uhaul rental facilities in a ~5 mile radius are just as bad, or worse - thieves

kevin G.
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Customer did not leave a comment.

Isela O.
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Customer did not leave a comment.

Laurie V.
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Customer did not leave a comment.

Nancy L.
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If mobile, after hours pick up is available, make sure that the equipment ordered is placed inside the truck. We had ordered moving blankets and an appliance dolly, and would have had to wait two hours for the u-haul side to open up if the owner of the mattress store hadn't been able to call the u-haul manager at his home to figure out how to get the equipment.

gemma T.
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The parking space is very limited. They need to provide more parking space when returning the vehicle.

Gretchen L.
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The company was friendly and efficient, however, the cargo van was very dirty both inside and out. The gas was near empty delaying the process of getting going with my day. Overall, thorough and clear with rental agreements and cost.

CARL REEDER C.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Jonathan C.
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Walter was friendly and efficient. I would recommend this facility to anyone looking to rent a U Haul.

DAVID E.
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Uhaul rep was very helpful and very informative. I would like to thank the rep that found a truck for me to use on a Saturday couldn't have done my move without her I wish I new her name to let you know who. Ty uhaul rep.

Shey M.
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Customer did not leave a comment.

Ariel B.
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Just keep the great customer service by Walter.

leiah M.
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This location was closed when I showed up for pickup. Attendant showed up an hour after I got there and I made several calls to customer service. And at the end, they put in a made up return time. I returned it on Sunday and they put in Monday morning!!

Ariel B.
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It’s great to still find people in customer service who care about giving great customer service. Walter was great at it.

Dan R.
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Customer did not leave a comment.

HENRY L.
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The location is less than desirable. Making the reservation was also quite a task.

Ryan T.
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Not sure whose fault this is but you guys gave me a 9AM reservation for a pickup location that didnt open until 10AM. The guy there was nice and professional but I wasted an hour of time that I was paying a crew to sit around for and that cost me more money than this whole rental. It seems inconceivable to me that you have someone booking reservations that isn't aware of facility hours. If someone reaches out to me with an apology and a refund I might use Uhaul again. Otherwise you lost my trust as a reliable partner.

David C.
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Walter was extremely helpful and understanding at the Arcadia location. He provided fast and quality service! Way better than dealing with the Uhaul self pick-up option at the other location. Uhaul website and self pick-up service was ridiculously unreliable and threw a wrench in our moving plans. The site needs to be more specific that the account needs to match the reservation name. No one and no part of the website told me that until I got there and had to troubleshoot for almost an hour. Also, not everyone has the best cell phone service in every location. I believe it's enough to have the account open with location services on to "check in." We were stuck waiting for the pickup site in an area that was sketchy. The process was a headache until we got to Walter in Arcadia.

Gerard T.
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there is no parking lot and all the cars are scattered through out the neighborhood. when we returned the car, we had to find a parking space that was legal. maybe they can get a better system going. overall, Walter was excellent and was just wonderful in customer care and service.

David S.
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No delicated parking.

Tammy G.
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Customer did not leave a comment.

Qian W.
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I used only three hours to drive 80 miles and charged me more than 200 dollars,I won't rent any more

elizabeth D.
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Customer did not leave a comment.

Joanna K.
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theresa G.
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Tom H.
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Lucia C.
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Lucia C.
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Lydia S.
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Jason W.
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CLAYTON B.
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annette B.
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Darla C.
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Tim M.
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The truck air conditioner barely worked. The building air conditioner did not work. It was a hot day.

AMINDA S.
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Customer did not leave a comment.

SHAHDAD S.
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Customer did not leave a comment.

cephas W.
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difficult to meet the operator

YANGGUANG S.
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Customer did not leave a comment.

Carla P.
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Customer did not leave a comment.

Lindsey M.
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My uhaul experience was completely awful. I have been trying to make a complaint which I did yesterday and called again this morning and have gotten nowhere with this. I rented the truck for four hours on Tuesday simply to move a washer and dryer. I also rented a dolly to move the washer and dryer. I drove to property which was 42 miles one way and found out the truck did not have a ramp. The guy I used to rent this uhaul truck did not provide me with this information and the trip was useless. When I called customer service I was told that it would take 24 to 48 hours for someone to get back in contact with me. Today I was told completely different, two to three days. I was then told that I would get quicker service if I can physically go down to where I got my U-Haul from which I did. I was completely blown away with the customer service I received. I explained to the employee who gave me the U-Haul truck that he did not give me the information that the truck I got did not have a ramp, which I specifically told him and asked for a dolly to rent for that purpose. He pretty much said there was nothing they could do about my trip for nothing.

Scott S.
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Customer did not leave a comment.

Benjamin H.
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Great experience. Will use for any future moving needs. Vehicle was great quality, made me wish I owned a truck!

Mark O.
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The assistance was done perfectly. They did a great job.

Dawn D.
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Work, very nice and worked to be as fast as possible... thumds up ??

Yvette S.
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

HERBER S.
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Good service and nice costumer service

Kay B.
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Nothing. Services were excellent. Thank you.

Dorothy A.
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Customer did not leave a comment.

Hellen R.
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Everyone we came in contact with was wonderful. Keep up the good work.

JASON H.
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Customer did not leave a comment.

Raymond R.
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Gerardo V.
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trisha B.
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JOHN L.
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John L.
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Evangelina G.
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I was skeptical and wasn't sure about renting the van, but the gentleman who checked me out was knowledgeable, kind and saved me money. Will definitely recommend Sleeping on Clouds. Thank you!

noyeg A.
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Customer did not leave a comment.

MANUEL O.
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Customer did not leave a comment.

Alesia J.
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Customer did not leave a comment.

Carlos C.
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Susanna V.
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ROWLAND L.
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They can keep their way of doing business. As long as the things work out smoothly, I will go back again and recommend my friends to this location.

No reviews have been submitted for this location.

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