Customer Reviews for Smart Move Auto Sales And Towing
(U-Haul Neighborhood Dealer)

40 reviews

19315 N Main St   Citronelle, AL 36522

(251) 866-7712

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(251) 866-7712

19315 N Main St
Citronelle, AL 36522

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The return process as explained to me by the contact person at the drop off location was exactly as described.

Martha G. 
Rating:
3.0

Customer did not leave a comment.

Katherine C. 
Rating:
3.0

The Lady in charge of the Uhaul equipment works nights and is difficult to reach because the voicemail associated with the uhaul contact phone number is full. A more efficient voicemail process is needed.

David B. 
Rating:
5.0

Nothing

Alfred C. 
Rating:
5.0

Everything was great

Penny B. 
Rating:
3.0

Seemed alot of confussion dropping off with the uhaul number i called.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
1.0

No personnel on site and never answered phone

Fred G. 
Rating:
1.0

Don't use this location. my overall experience was horrible. I have never had this much trouble. I booked the truck 3 weeks previous for Meridian , Ms. I had to drive two hours to this location in Alabama. No one was there. Took two hours to get anyone on the phone at location or from UHaul National. Overall horrible experience!!!

JOHNNY G. 
Rating:
1.0

This location is desolate with nobody on location. Apparently Uhaul doesn't know this, since when I attempted to pick up my truck using the app, they insisted that I go inside the store to pick up my keys. The building onsite seems to have never been inhabited and the key lock boxes on the outside of the building are not operational. Cell service is not reliable in this location and I had to call Uhaul and argue with them about if I was at the correct location to pick up my truck. The only reason I was even picking up a truck at this location is because Uhaul called me two days before my pick up day and forced me to change my pick up location to 55 miles out of my way because they had rented my reserved truck to someone else at the location where I originally reserved it. Uhaul has extremely poor business practices and the only reason they stay in business is due to demand for their product and they have no real competition. I will only use Uhaul in the future if I have no other choice.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

WENDELL C. 
Rating:
5.0

Customer did not leave a comment.

tammy B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Office was closed during return and Website was not working. Had to come back the next day when website was working to do return, office was closed

James N. 
Rating:
5.0

Customer did not leave a comment.

AL S. 
Rating:
3.0

I was charged for blankets and a dolly that I did not get!!!

Jim H. 
Rating:
5.0

Customer did not leave a comment.

travis D. 
Rating:
5.0

Customer did not leave a comment.

Laborris B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Thank U

CATHY B. 
Rating:
4.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

Tammy was very helpful and extremely kind.... I will be using her again....

LUCINDA S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
4.0

Customer did not leave a comment.

Marcus B. 
Rating:
3.0

No one was there

Terri N. 
Rating:
4.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Nice and friendly dealer. Will use again....

paulette B. 
Rating:
5.0

The dealer was very kind and helpful. She answered all my questions and had me in and out in no time... Thanks Tammy

brandon N. 
Rating:
5.0

Very good customer service, clean equipment.

james B. 
Rating:
5.0

Customer did not leave a comment.

tammy B. 
Rating:
5.0

Very friendly service...

rosuara C. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda W. 
No reviews have been submitted for this location.

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