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Stephanie M
Customer Reviews for Smart Shop 7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks working at the store were very nice and everything was handled professionally and efficiently. Truck was clean and well maintained. My issue is with the mileage I was charged. I mapped out my route on Waze and did not deviate at all from the directions in either direction. Total mileage to my destination and back and to return the truck should have been around 96 (+/- a mile or 2) miles at most but the odometer had me at 120. I had prepaid for 100 miles so therefore I was charged for the extra miles. The local office said that all they do is input the info and if I had an issue I would have to reach out to corporate. I even double checked the mileage on Mapquest also just to make sure. When I returned the truck no one was there so when I called them in the morning they had already completed the transaction and again said I would have to take it up with corporate. Nice local people, clean truck but pay attention to your mileage.
DEBORAH KFirst time using this drop off location friendly and helpful
YOLANDA SCamera for hooking up trailer
Sarah BThe booking method on the website was aggravating in that I chose no insurance but yet it charged me for it.
GRANT NVery friendly
BARBARA FAbsolutely nothing. Everything was perfect.
donna kMechanically, the vehicle worked and had no drivetrain issues. However, the driver's side mirror has multiple cracks in it, the seats have holes in their covering, the fuel door is missing, and there are multiple dings, dents, etc. The staff at the location was very nice and helpful.
JOHN BBest U-haul rental experience I've had ever.
NATALIE LThis was the best U-Haul experience ever! The customer service was beyond excellent! They genuinely cared about the service they were providing. I will definitely recommend them to anyone needing a U-Haul!
April CEasy check out and check in with good communication.
DINO GExcellent service, easiest experience ever from start to finish.
SILVIO RNice and courteous great experience
CURTIS DThis was my most enjoyable U-Haul rental experience among a dozen or so lifetime. The location is clean, safe and accessible with plenty of parking. I was walked through the entire truck check out process including shown how to take photos on the app. I was even shown helpful hints for saving gas mileage and display of digital odometer. Return of the vehicle was a breeze as well. Very pleasant and patient people run this location. My only suggestion is verbal guidance should be given at check out where best location is to make a U-turn to head northbound on Hwy 119 to back to I-85/I-40.
David B