Customer Reviews for SmartBuy Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of SmartBuy Exxon

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Stewart J. on

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Diego H. on

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The whole experienced was perfect. Great customer service they are knowledgeable about the equipment and gave me some tips about how to operate the equipment. I will definitely go back to rent from them again.

Michael D. on

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Rickey B. on

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Great customer service @ Graham NC location ... Great rates too.

Jeffery G. on

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Kelly P. on

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Nancy S. on

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More room for parking. A difficult left turn into location if coming from the North. Easy entrance if coming from I-40 west or from the South. Have employee park rental van as space was very tight

Randall B. on

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Was not interested in helping me, told me 3 different places to park, then told me to move it again, I thought I would just have to drop it off, not do his job for him!!!

Beverly C. on

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Everything went smoothly.Great customer service

Gary M. on

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The gentleman explain everything that I needed to know about the rental agreement. Very helpful.

Terry W. on

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Walter D. on

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alicia B. on

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Drop off was easy and efficient.

Melissa A. on

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This location is friendly and professional, a great representative for U-Haul. We will be using them again.

Caitlynn C. on

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Michael M. on

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very friendly service

Malcolm G. on

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Lonette S. on

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The location was impeccable. I was also incredibly pleased with the service. Everyone who helped us with the rental was knowledgeable and professional. We have used many uhauls on this long journey from New Mexico to North Carolina, and this has not only been the best experience, it completely exceeded my expectations. The customer service at this location was outstanding and personal.

Melissa D. on

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Received an online quote of $.69 per mile, got charged $1.19 per mile instead. Asked why it was so high, agent said that's just what the mileage cost is. Now trying to unsnarl the mess with U-Haul corporate.

Joshua W. on

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Anthony W. on

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I dont know of any improvements. The process was very smooth. They asked simple questions. Return was smooth too. No issues. I did what they asked me to do upon return. Don't bring back the vehicle in a dirty condition or low fuel and you will be ok.

HENRY L. on

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Taryn W. on

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truck windows very dirty, otherwise ok. proprieter made me wait while he serviced gas customers - repeatedly. there should be someone else there. he was not willing to pull truck up or put additional equipment on the truck, just handed to me. i'm an old lady. there's a large number of trucks for a gas station. business must be booming at start of month.

Michael R. on

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David J. on

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Rob S. on

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Kathy P. on

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Ellen T. on

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Robert B. on

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Donnetta S. on

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The truck needed aligning and tires.

John R. on

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New truck, the guy that helped us was amazing ! Will definitely be using this location again!!

David M. on

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Mike was a fabulous service provider!

David H. on

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Overall great experience, great customer service, would definitely recommend.

Glenn D. on

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Carlos R. on

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Friendly service and fast process!!

Sharon N. on

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Lower level

Patricia C. on

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J.W. L. on

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Slade S. on

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I was charged for a cleaning when I had already swept out the truck.

Ricky P. on

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Rented equipment was defective and caused damage to my vehicle.

Shannon L. on

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Great customer service! I even inquired about starting my own Uhaul business and Roob inspired me to do so. Great guys...

Judith S. on

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Great station. Friendly and prompt customer service!

Bashira N. on

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Truck was not stocked with the reserved equipment however U-haul proceeded to charge me for equipment that was not supplied. Placed call to customer service where I had to wait 15-20 mins to speak with a representative. Self check in process took 45 mins to a hour... very inconvenient.

GARY D. on

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Gerald F. on

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Owner was incredibly rude and disrespectful. He refused to answer any questions about online reservations and was not helpful in returning the vehicle and dolly.

THOMAS B. on

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Armando A. on

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Christopher W. on

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Went very smooth, owner was really nice. Probably best uhaul rental experience I've had yet.

lori K. on

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Damien L. on

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Great face to face interaction with store personal. Really made 1st time buying an enjoyable experience.

Stanley L. on

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Over all the move went very well, I was particularly pleased with the independent Help-Move people who I was able to hire through the U-Haul site.

Gary R. on

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Excellent customer service every time I stop in to rent a 5'x8' trailer. They treat me like a friend, not a customer. Easy access and return. Highly recommend Smartbuy Exxon in Graham, NC

Ben C. on

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Stephen B. on

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Michael R. on

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Eric A. on

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Had a slight language accent barrier but it all turned out fine.

rob S. on

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Marc C. on

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The gentleman was very nice and assured me I would have a receipt for drop off before the nights end, and I did. He was above courteous and helpful. I will give him my business in the future.

Edward P. on

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The gas station attendant refused to give us a receipt that would confirm the drop off, saying “the system is down” and “you come back when it’s back up.” He proceeded to argue that we don’t need to do business with him if we don’t trust him with receiving the truck without any paperwork to demonstrate that we did in fact drop it off. It took another hour on the phone with 2 UHaul representatives to finally get an email receipt of the equipment drop off.

Samuel F. on

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Donny W. on

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Anthony Y. on

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Super nice and helpful employee at SmartBuy Exxon.

Nathan W. on

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Curtis H. on

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Gary R. on

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Everything went smoothly. My only issue was the website didn't confirm with me, but then showed a cancellation from my earlier order! Luckily the site I used was able to set me up with 24 hr notice. Which is one of the many reasons I continue to use them. Gary Remy

Vanessa G. on

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Very polite and quick service.

Latosha M. on

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He was very personable.

Jean G. on

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It was extremely easy process and location was good however i did not like the fact no one came out to look it over while I was present. Also never knew my final cost said after 2 pm wasnt able to do that. The truck was not clean inside the cab. Had a lot of cosmetic issues a black pc around the door and the floor on passenger side was coming up. Another issue was the hand truck which we did not need was in our way i fell over it and so did my son. It caused damage to my wardrobe. Not sure who came up with this idea putting the hand truck up front taking up space but this was a horrible idea. The guy was polite but asked me if i left it clean i looked at him and said no its exactly how you gave it to me dirty

CURTIS M. on

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Very quick and easy transaction. Mike working at the store was very nice and professional. Will definitely use again if needed. Thank you!

ANITA N. on

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HAROLD T. on

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I definitely recommend this location. However this is a multi-business location so arrive early and if it's a "Power Ball" drawing day be prepared for a long wait.

Jamie B. on

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Jo Ann H. on

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was charged for 2 dollys only reserved 1 thank you

Sean H. on

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The service is great, but the location and traffic of the area makes it difficult to leave with the large vehicles.

Heath H. on

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Gary C. on

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Kimberly S. on

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I see no need for improvement. The location is convienent, clean and a safe enviroment. The staff is always friendly and knowledgeable and The prices are really affordable . ????THUMBS UP!

John W. on

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NEVER SELL AGAIN

Judy K. on

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Brittany O. on

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Less waiting time

Kendrick D. on

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Evan W. on

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So it says $19.95 on the side of the truck, I then get quoted $55 for the day and then I actually get charged $100 dollars. Bs

Thomas F. on

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Friendly and efficient.

Alicia W. on

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The owner of this store was very rude and unhelpful when trying to pick up the rental and when I returned for drop off he didn't even want to go over everything at that time. I told him I didn't want insurance and he still charged me for the insurance and was unwilling to take it off. He was very argumentative and I would not recommend anyone go there.

Kimberly M. on

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Very friendly people easy to serve but they won’t be equipment brought back to them which is totally cool there is always eager and ready to rent your equipment talk equipment up and they keep it very well-maintained

Thomas K. on

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Bob P. on

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Antonio P. on

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Continue Great customer service.

aaron S. on

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Fast, friendly, and centrally located.

Brandon G. on

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Lower the charges an explain how much your going to spend brought truck back two hrs early an too mils under thought total was going to be $40 but ended up being $92 crazy!!!!!

Michael C. on

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Michael C. on

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Greg D. on

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Mark D. on

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Thank you

Arthur G. on

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Would be nice to calculate final cost before I leave

Jerry W. on

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Dawn S. on

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Katherine F. on

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George W. on

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Even though I used the pre check-in feature provided credit card information and pictures of my driver's license, I still had to wait at that location for about 10 or 15 minutes for the order to process. The gentleman that waited on me very friendly courteous, seems to be a very nice man. All the equipment was clean work perfectly.

Rock C. on

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