Customer Reviews for SmartBuy Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of SmartBuy Exxon

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Tracey T.
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Customer did not leave a comment.

Sharon B.
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Franklin S.
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Thank you. My experience with your company was good, very friendly

TAMMY M.
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Jason M.
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Daniel S.
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Barry M.
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Frankie N.
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Sierra C.
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The gentleman that helped me was very nice and explained everything.

Maureen M.
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Wondering 😔 experience.

Michael S.
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Very easy process

Angela A.
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VICKIE F.
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Check equipment prior to customer picking it up.

Darrell S.
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Betty L.
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The sales representative was very respectful however, I received little to no briefing as to how to use the cellphone login system. Once I went to the truck receiving location I actually spent almost 30 minutes of my rental time just trying to figure out how to get the vehicle. Luckily my son-in-law was with me and was able to help me get the vehicle. I guess I'm old school but to me dealing with a PERSON instead of a computer or cellphone is a better way of conducting business instead of wasting 30minutes of my time that I had to pay for.

Timothy S.
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Awesome guys at this uhaul.

George G.
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Very good location to drop off truck and personal friendly and helpful

Scottie L.
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Make sure equipment is safe and clean for customers to use.

James J.
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Customer did not leave a comment.

berkley R.
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Front counter persons took my key I had a Dolly in the back loose anybody could come up taken it didn't get a receipt still don't know if my truck was returned without any additional charges I hate u-haul never use them again. Worst moving truck rental ever. I RESERVED 1 MONTH PRIOR AND HAD TO CHECK UP AND FORCE PERSONEL TO DO THE RIGHT THING. UHAUL BLOWS.

Nathan H.
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The truck reeked of smoke. That is a disgusting smell.

Darryl P.
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jacob M.
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James K.
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Robert D.
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Gerald B.
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Timothy B.
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Michael H.
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Make sure the trailers you rent will fit the vehicle as described have everything in the same location to pick up There was a mess of problems however customer service was able to help tremendously

Barry C.
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Mona D.
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Freddie W.
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Rene C.
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good service thanks.

Brad L.
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It's just a convenience store. No check-in procedure, but it's fine.

Scott L.
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Need more attendants in store. My transaction was interrupted multiple times (around 10) for store attendant to checkout customers at the register.

TERESITA L.
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Leigh R.
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Daniel E.
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My only complaint is that the dolly and covering blankets should be included automatically. I'm just saying ???????

Randy S.
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?

Sierra B.
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Celeste W.
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Amarilli V.
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Lower mileage fee

Kevin G.
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Robin R.
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toni E.
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Kurt S.
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The salesman was professional and new exactly what truck we needed. Excellent

William R.
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the customer service attention and service was excellent, you don't see this often, thanks

Brian M.
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Patric H.
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At first, the check in process was confusing because I did not immediately notice the small message indicator on the side of the screen informing me I needed to fix something to proceed. You may consider making the message from a representative indicator more noticeable in the future. Other than that, one of the better experiences I've had with your company

Cordel G.
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John W.
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Matthew M.
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Franklin W.
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Great service! Very quick check in and checkout!

Donna P.
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Sale items needed for towing

Hector P.
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Customer service was great.

Rock C.
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Adam K.
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Douglas H.
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Excellent customer service!

Rock C.
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John W.
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Erica W.
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Darryl P.
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John M.
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Jesse L.
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Gary R.
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Easy rental. Always helpful and ready. Highly recommend this place.

Arthur P.
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Was over charged. Price was suppose to be $39.95 a day and was charged $79.00 a day, please advise. I am talking to AMEX about this as well

Jaida J.
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Have someone Available who will have time to show customers how to uSe the auto transport. Clerk was very friendly and nice but short staffed.

Dean J.
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rented numerous times, great manager...excellent service...will oontinue to use his services

Vickie A.
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Awesome experience!! Could not have been better!! The people who assisted me were professional and very helpful!! If I ever need to rent again I will use this location, without a doubt!!

Christopher R.
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Make them aware of the back up camera! Great feature!

Michael M.
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JW L.
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Mary H.
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David H.
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I am still waiting on a reply regarding a $25 cleaning fee and cleaning tax that my card was charged for a truck that I received with muddy foot prints in the back. After not receiving a reply from Uhaul I made contact with the store owner that stated the fee was for leaves that were in the back... not sure were that could have came from considering there are no trees in my area plus it is winter. I was also told that muddy foot prints were expected and were not a problem. So does that mean that someone else was charged a cleaning fee without the unit not being cleaned? Please follow-up with me as requested.

Stewart J.
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Diego H.
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The whole experienced was perfect. Great customer service they are knowledgeable about the equipment and gave me some tips about how to operate the equipment. I will definitely go back to rent from them again.

Michael D.
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Customer did not leave a comment.

Rickey B.
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Great customer service @ Graham NC location ... Great rates too.

Jeffery G.
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Kelly P.
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Nancy S.
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More room for parking. A difficult left turn into location if coming from the North. Easy entrance if coming from I-40 west or from the South. Have employee park rental van as space was very tight

Randall B.
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Was not interested in helping me, told me 3 different places to park, then told me to move it again, I thought I would just have to drop it off, not do his job for him!!!

Beverly C.
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Everything went smoothly.Great customer service

Gary M.
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The gentleman explain everything that I needed to know about the rental agreement. Very helpful.

Terry W.
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Walter D.
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alicia B.
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Drop off was easy and efficient.

Melissa A.
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This location is friendly and professional, a great representative for U-Haul. We will be using them again.

Caitlynn C.
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Customer did not leave a comment.

Michael M.
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very friendly service

Malcolm G.
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Lonette S.
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The location was impeccable. I was also incredibly pleased with the service. Everyone who helped us with the rental was knowledgeable and professional. We have used many uhauls on this long journey from New Mexico to North Carolina, and this has not only been the best experience, it completely exceeded my expectations. The customer service at this location was outstanding and personal.

Melissa D.
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Received an online quote of $.69 per mile, got charged $1.19 per mile instead. Asked why it was so high, agent said that's just what the mileage cost is. Now trying to unsnarl the mess with U-Haul corporate.

Joshua W.
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Customer did not leave a comment.

Anthony W.
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I dont know of any improvements. The process was very smooth. They asked simple questions. Return was smooth too. No issues. I did what they asked me to do upon return. Don't bring back the vehicle in a dirty condition or low fuel and you will be ok.

HENRY L.
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Taryn W.
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truck windows very dirty, otherwise ok. proprieter made me wait while he serviced gas customers - repeatedly. there should be someone else there. he was not willing to pull truck up or put additional equipment on the truck, just handed to me. i'm an old lady. there's a large number of trucks for a gas station. business must be booming at start of month.

Michael R.
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David J.
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N/a

Rob S.
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Kathy P.
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No reviews have been submitted for this location.

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