Customer Reviews for Smith Empire Of Monroe LLC
(U-Haul Neighborhood Dealer)

35 reviews

4723 Pecanland Dr Mall   Monroe, LA 71203

(318) 324-9347

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: Closed
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(318) 324-9347

4723 Pecanland Dr Mall
Monroe, LA 71203

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: Closed
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service thanks yall have my business

lakeitha w 
Rating:
3.0

U-Haul moved equipment pickup to a location not convenient and farther from my house.

Bradley W 
Rating:
5.0

Very out going personality

micheal m 
Rating:
1.0

Don’t try to over charges anybody against make it far an right instead of trying to charge 3rimes the amount

Miguel M 
Rating:
5.0

Nothing!

Lisa C 
Rating:
5.0

Customer did not leave a comment.

Bobby T 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Great experience. Cornelius and Joann very very helpful

Alesia A 
Rating:
5.0

Customer did not leave a comment.

Corenthin W 
Rating:
5.0

Customer did not leave a comment.

Connie M 
Rating:
5.0

Customer did not leave a comment.

Joey M 
Rating:
4.0

Customer did not leave a comment.

Thomas V 
Rating:
2.0

Employee told me he would wait to check the trailer in after the issue was resolved. Checked it in right after I left the business. Terrible experience all around on both ends.

Dustin G 
Rating:
5.0

Customer did not leave a comment.

Tiara S 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
1.0

Customer did not leave a comment.

AnnaMargaret G 
Rating:
2.0

Truck had ants in it. Had to stop on the road and get spray to clean them out. I have already filed a complaint over the phone not typing it out here again.

Samuel O 
Rating:
5.0

Keep doing what you did for me thanks. 👍

benjiman s 
Rating:
5.0

Great service and excellent customer service.

curtis t 
Rating:
4.0

Longer hours

Amanda S 
Rating:
2.0

The first attendant female, looked puzzled when i asked for help unloading the vehicle from the trailer. She sent a mat out for me to do it myself, went back in and didnt come back out. A male not in uniform came out. He was on the phone handling something and stayed on the phone until he was done. He stated they dont assist with unloading. I removed the chains on my own. He started attempting to help me with tire straps but he didnt know how. I showed him and unloaded the vehicle from the trailer. He removed the trailer from my truck "which i already knew how but he offered so i took the help". So if your a single female go to another location. Males that already have knowledge on the equipment this is for you. This was all after a two hour drive.

Misty h 
Rating:
5.0

Customer did not leave a comment.

Joel V 
Rating:
5.0

Continue to be in touch with each customer and their needs and keep up a good work ethic..

benjiman s 
Rating:
5.0

Customer did not leave a comment.

Ray H 
Rating:
5.0

Customer did not leave a comment.

Wanda W 
Rating:
1.0

The man who answered the phone was nice and professional but his wife was rude and made my experience miserable. She acted so nasty when I asked her to please check me in because there was an error with the mobile app. She made it seem like I was a huge inconvenience. Then she called back to back and demanded the truck back during my move even tho I paid. NEVER AGIAN!

Ashley A 
Rating:
5.0

2nd rental easy to deal with.

Jonathan W 
Rating:
4.0

It was convenient and very nice people.

Jonathan W 
Rating:
5.0

Customer service was awesome

Jasmine H 
Rating:
5.0

Keep it the same good customer service at the location and nice and friendly!!

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Lonnie M 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

KeyShawntii B 
Rating:
5.0

Great communication! Very clean U-Haul! Awesome service! Will recommend!

Jessica W 
Rating:
5.0

Customer did not leave a comment.

Richard S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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