The location was great, but uhaul.com was not great. My reservation was changed multiple times and when I arrived at the location to pick up the truck wasn't there. A truck should not be rented if it's not available.Karen R.
Customer Reviews for Smith Family Homes Inc
U-Haul Truck Share 24/7© Location
Elizabethtown, KY 42701
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had no interior lights and leaked ruining our things.Lesley M.
Great people to deal with. Thanks you!Terry C.
There were cock roaches in the back infested. We had to clean before usingBrittiny M.
Customer did not leave a comment.Christopher R.
Easy experience. Very helpful!Gregory G.
Location owner was great! Experience wasn't the best as 1 800 go uhaul issues. Service from location made up for the issues trying to get the truck after reserving a head of time.Andrew B.
Online support is an issue with the 24 hour locations. The business owner helped and everything went much smoother.GISELLE S.
Thinking the lock box was locked it was quite stressful checking out using the app. 3 attempts before it went through..3 trys on the phone to see what to do with the key. Was even transferred to sales for my issues NOT happy with drop off which will influence me next time I need to rentRichard R.