Customer Reviews for Smiths 24 Hour Towing Service Inc
(U-Haul Neighborhood Dealer)

53 reviews

103 Railroad St   Malone, NY 12953

(518) 483-2901

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(518) 483-2901

103 Railroad St
Malone, NY 12953

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Small business friendly. Staff member Tammy even came in on her day off so we would have time to return the trailer in the 2 day window.

Trudy M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J B. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
3.0

The tires were of poor quality for winter. They also would not work well with heavy rain. The tires should have better traction for a rental company. That is the only problem, everything else was good.

MICHAELHOWARD M. 
Rating:
4.0

Very friendly and welcoming staff.

Trudy M. 
Rating:
3.0

Snow was covering the vehicle. The staff was helpful. I didn't know about them or the location, they should use more local advertising.

Joseph N. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

One of the tires was low on air. The guy knew we were traveling 1500 miles but said it's no problem. It may need some air. We did stop at a uhaul store and he filled the tire but said the other guy should never have let go out like that.

SUSANA F. 
Rating:
4.0

Customer did not leave a comment.

HEATHERA L. 
Rating:
4.0

Customer did not leave a comment.

KEN C. 
Rating:
5.0

Smith's towing is a great business that takes pride in their customer service. I would not consider another place to rent from.

JODYPAUL J. 
Rating:
3.0

She helped me get the extra charges taking car of from the fault of the pickup place

Greg W. 
Rating:
5.0

I had requested a utility dolly and one was not in the truck. I had to look for one elsewhere and it set us behind in our moving . Wasn't happy about that. Ended up having to rent the truck for another day. Scott Smith towing was very helpful and nice to work with

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHTHOMAS G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
2.0

Location left my mom and me with 3/4 tank of fuel. We used less than a quarter tank approximately 5 to 6 gallons of fuel. They charged us for 10 gallons at $4.47 per gallon when it was $3.39 per gallon. As far as I'm concerned, they stole from my mom by gouging her over 1 dollar per gallon for fuel and then for more than we used. Never again will I use that location.

RONALDADRIAN L. 
Rating:
5.0

Customer did not leave a comment.

JERRYW T. 
Rating:
5.0

Customer did not leave a comment.

GERALD T. 
Rating:
3.0

Took me over an hour to retrieve my key. Need a better system to retrieve key.

Erika M. 
Rating:
1.0

Very shitty, truck was not running right or screwed out of my money.

CHELSEALYNN B. 
Rating:
4.0

Customer did not leave a comment.

RAYNALDOT C C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

The only complaint I have is when I rent the uhaul say at 4 PM and need it for 3 days it says I have to return it by 4 PM. As long as it's returned prior to midnight it should be counted as the same day. I have used uhaul numerous times in the past they need to extend the hours of return, because at times things happen that prevent people from getting back at the time requested. And also the 10 ft truck should have a ramp as I fell off the back of the truck because no ramp. Something to consider in the future.

KIMBERLY P. 
Rating:
2.0

I didn't get any of the dollies I had ordered not even the standard one

Anne T. 
Rating:
3.0

Customer did not leave a comment.

DAVIDW H. 
Rating:
3.0

Customer did not leave a comment.

THOMAS IRVIN K. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Made renting and return super easy!! Thanks

Michael F. 
Rating:
4.0

Customer did not leave a comment.

DANIELFRANCIS J. 
Rating:
3.0

Just dropped the truck and put keys in the drop box. No comment on facilities or staff. No interaction

JANELLEKATHRYN H. 
Rating:
5.0

A jack stand at pick up location would have been nice.

DAVIDW H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Don't leave truck where I have to walk through mud puddle to get to it

DANIELALLAN D. 
Rating:
5.0

Very helpful staff.

TASHAALEXIS G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

the gas gauge was almost on empty. i was concerned that I would not have enough gas to make it to a gas stataion. the person who rented the truck was nice and new her job but she said the gas gauge was between empty and less then a 1/4. It was a hair above empty,

WILLIAMJ M. 
Rating:
5.0

Customer did not leave a comment.

Helen L. 
Rating:
4.0

Customer did not leave a comment.

Diane P. 
Rating:
4.0

Customer did not leave a comment.

JERRYW T. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Great people and impeccable customer service.

RONNIED JR F. 
Rating:
3.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

The receptionist way very accommodating and her office, as well as the truck, were very clean and you could smell the disinfectant. I'm one of those "no-maskers", and I totally respected her fear of this virus. I would definitely recommend this business to others as well as use them again in the future.

LORRIANNE N. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
3.0

Customer did not leave a comment.

JESSE B. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Leah C. 
Rating:
5.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
No reviews have been submitted for this location.

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