Customer Reviews for Smiths Rent A Car
(U-Haul Neighborhood Dealer)

Rating:

5.0

I rent from this location quite regularly. They always have the vehicle that I need, it is always clean and ready to go. The staff is friendly, informative and easy to communicate with. Thank you!

Rating:

3.0

I missed the location because the Uhaul signage was not visible. I was on a tight schedule and had to go up the road another mile before I had a turnaround spot. When I arrived, no one greeted me and i had to find a pace to park in a 1 way environment where i didn’t know where I was. I parallel parked the truck with a trailer on a 1 way environment that I didn’t know was ok or not. The person I passed on the way in that worked on location arrived after my sketchy park job. Not sure why he watched me slowly drive by without waving me down or directing me what to do, but it ended up working out where I parked and what I did.

Rating:

5.0

They were friendly, kind, and helpful. The truck was in great shape.

Rating:

5.0

I rent a van from this location at least once a month and it is easy, excellent service, and quick.

Rating:

5.0

So far so Good

Rating:

4.0

Good customer service. Straight forward rental. Equipment in good shape.

Rating:

4.0

None

Rating:

4.0

Nice folks. Got what I needed.

Rating:

5.0

Exelent customer service

Rating:

5.0

This was our second experience renting from this location, and was equally easy and pleasant. Great service.

Rating:

5.0

U did a good job, so keep it up.

Rating:

4.0

I forgot to get moving blankets and a dolly. Everything else was great.

Rating:

5.0

Perfect

Rating:

4.0

Vehicle had less than an eighth of a tank of gas, which we didn’t notice right away because we weren’t looking for it.

Rating:

2.0

This location has minimal customer service. I rent a U-Haul van once a month and the location that I usually rent from - which is literally right down the street at the 'U-Haul Store (which is excellent!!!) apparently was overbooked and so my order was forwarded to this particular location at Smith Rent A Car. When I arrived, the office was closing and I was instructed by leaving staff to use the QR code check-out system. This system has some 'bugs' and one of them is that you are unable to adjust the YEAR of your license and birth without changing it BEFORE you enter the month and day - which it is not formatted to do automatically. Not intuitive. VERY CUMBERSOME! Additionally, the staff at this location DID NOT READ MY REQUEST. AND I ALSO CALLED and spoke to staff at this location IN THE DAYS prior to my rental pickup TO MAKE SURE THAT I HAD A VAN WITH A SLIDING SIDE DOOR, however when I finally checked myself out through the QR system, FOUND THAT THE SIDE DOORS WERE HINGED EVEN THOUGH THERE WAS AN AVAILABLE VAN DIRECTLY BEHIND MY RENTAL WITH A SLIDING DOOR clearly available. Additionally, the lockbox key checkout system at this location did NOT tell me which box the key was in so I HAD TO ATTEMPT TO OPEN 5 BOXES BEFORE THE ONE WITH MY KEY IN IT FINALLY OPENED - lucky box #6! I would like to recognize 'Chris', an employee of this location who appeared and was closing up and he stayed to assure that I was all set and offered advice to ASK FOR A 'RAM' brand van to assure I received a sliding side door if I should ever rent from this location again... WHICH FRANKLY, I prefer not to.

Rating:

5.0

Smith’s is always prompt, friendly and responsive. It’s my go-to rental company.

Rating:

5.0

Just keep up the great customer service.

Rating:

3.0

My feedback is not for the location but for Ihaul the company. Nothing about my reservation was honored with integrity: U-Haul changed the truck size, the pick up location, the drop off location. They did not have the dolly I reserved. And it took about 15 phone calls to complete the process. I would not recommend U-Haul to anyone. Please improve your algorithm so that the reservation can be accurate.

Rating:

5.0

Smith’s had the best U-Haul customer service in town.

Rating:

5.0

Great people.

Rating:

5.0

The battery went dead. But your roadside assistance was efficient.

Rating:

1.0

Despite filling fuel level above where it was when we picked up the van, we were charged $9.38 for fuel. The receipt was sent from a "noreply" email, so I could not discuss this situation with Smiths Rent a Car in Santa Rosa CA. Staff wasn't very friendly.

Rating:

3.0

this is more of a car rental location than a uhaul rental location.

Rating:

5.0

Talk to your customers and listen to what they say. They billed me before even talking to me I wanted to pay cash for the truck I even told them that when i picked up the truck not to charge it on the card and they did it anyway the person who reserved the card was not happy about it. Then I got charged for blankets and a hand truck and I didn't even have it or asked for it and they didn't believe me they accused me of stealing it i made them look on the camera and wouldn't leave the store till they had proof and when they did they didn't even have the nerve to apologize to me. I will never go back to uhaul again

Rating:

5.0

Good

Rating:

4.0

Well Done…

Rating:

5.0

Solo dar manteni.iento a su sistema internet. Todo lo demás estas muy bien

Rating:

1.0

I was charged for using 10 gallons of gas when I was only charged for driving one mile and never let the truck idle for more than 30 seconds. I was scammed and robbed during one of the hardest times in my life.

Rating:

5.0

Nothing, the staff was incredibly helpful and kind.

Rating:

1.0

Poor experience. Used the Uhaul for about 4 hours, promptly dropped off at set location. Contacted multiple times about not returning the Uhaul. Seriously, WTF? Get it together.

Rating:

5.0

Consistently prompt and friendly service at Smith’s!

Rating:

1.0

We were given a broken uhaul truck for a cross state trip. Now this location won't reach out for a refund that is most definitely deserved. When a customer asks if the noise the truck is making is normal, just get them a new truck. Nobody should be stuck in the middle of nowhere with a broken down truck.

Rating:

2.0

It started when I picked up the U-Haul van.it was out of gas but on the paperwork it said it had a quarter tank not true.when I went to the gas station the van was chugging like it was totally empty also the red gas light had been on when I first started it.then it got really hot and I thought I would turn on the AC it didn’t work at all.not what I expected in 97degree temperature in concord.other than that it got the job done.

Rating:

1.0

The location was fine, and the gentleman working was very nice, helping as much as he was able. It was the U-Haul office which I dealt with on the phone that was awful. They called the day before to tell me my equipment was not available without driving an hour, so I downsized the truck I rented to get the essentials down and planned on flying back for the rest (I had an appointment I could not miss). Then, U-Haul charged me the same amount for the smaller truck as the larger truck despite the fact that when I booked the truck initially the smaller one would have been several hundred dollars cheaper. After about 30 minutes on the phone they lowered the price an extremely small amount, almost negligible. I had no choice but to rent as it was the day before my move. Shady business practices. Also very convenient that I’m reviewing a location for pickup and not U-Haul services in general. Seems like they want to shift the burden. I’ll reiterate the location was great. U-Haul however screwed me over.

Rating:

5.0

Very Excellent Service and Friendly Thank You will be going to Smith's Rent-A-Car when ever I need assistance with a rental

Rating:

1.0

My original reservation was there and the employees did even bother to call us and say it wasnt there when i drove a hour and 20min to pick it up

Rating:

1.0

The manager the Saturday is no good It is a terrible service. The manager is very bad. They didn't have a truck that I wanted to share. The one they wanted and the manager told me if I wanted it or not in a very bad way, as if telling me to go home.

Rating:

5.0

Fantastic service

Rating:

5.0

Friendly Staff .. Helpful in the Rental ..I Call it a Fine Tuned Staff.. We are returning in July ..

Rating:

5.0

Keep up the good work! Thank you.

Rating:

5.0

I’d like a receipt for the money charged . I thought it was 19.95 a day . Plus 80something cents a mile . I have a hold on my account for $ 184.63 I don’t think I was given. Receipt . And I need to know how much the final charges are . Thank you

Rating:

5.0

Smiths Rentals is great, but I am displeased with U-Haul for making me drive 20 miles away from the original location I reserved pick up for the van (made six months prior). It cost me a significantly more in time and expense to do so.

Rating:

2.0

my reservation was moved without notification, the truck had a hard time starting, i picked it up with the tank empty, they left the light on in the truck so the battery died the next morning. i had to call and get the battery replaced which caused schedule to run behind and unable to make original drop off time and i had to move the drop off time. when i went to drop off the truck there was no where to leave it and when i tried checking out online, it kept kicking me off.

Rating:

5.0

Outstanding attention and equipment!!! This place is excellent for folks not used to using trailers, trucks, RVs and they do speak English and Espanol. Paperwork is minimum and service maximum!

Rating:

5.0

Customer service excellent.

Rating:

1.0

Service was HORRIBLE! Never recommend them to ANYBODY!!!!

Rating:

5.0

Thank you for your great service. Very happy we rented the uhaul from you.

Rating:

5.0

Nothing I can think of

Rating:

3.0

We were pleased with the entire process 👍

Rating:

5.0

Nothing other then drop cost on millage after using u haul for x amount of time like discount. Other then that I'm satisfied with this location..this u haul location is number one of the top ten of all uhaul in my own opinion

Rating:

5.0

Na

Rating:

5.0

The truck was very clean and very good service

Rating:

2.0

Overall, a good experience. However, they over-charged me $20, and I don't have any way of tracking if that was ever refunded.

Rating:

5.0

First truck was dirty , the guys noticed it right away , and pull up another truck ready to go.!

Rating:

4.0

The location was hard to find but that’s not the staffs fault

Rating:

5.0

Pick up & drop off we’re easy. The van I rented had a “change oil soon” screen instead of displaying the mileage so I couldn’t pay attention to how far I was going. Other than that will likely rent again soon!

Rating:

5.0

This location has great service had everything I needed not over priced. There honestly and hard working always busy and find time for every client that walks in and all employees was multi task with confidence

Rating:

1.0

Everything!! The equipment was poorly maintained: it had a “change oil” light on and the UHaul representative wouldn’t give us a vehicle that was properly serviced. He was rude. The blankets were little scraps of fabric. Do you want me to continue? Overall grade: F

Rating:

4.0

Everything was good slexcept uhaul in Vallejo tries to charge me 3200 but my card declined it due to not enough fund. And I rented from u haul in Santa Rosa so it's weird that a Vallejo would be fraudulently charging me dosent make me feel like my private information was safe at all. If I had that much money they would have just taken it.

Rating:

5.0

Consistently prompt + friendly service. My go-to rental company.

Rating:

2.0

When I picked up the truck it had less than 1/4 tank of gas. The truck alarmist broke down in the middle of the move. It was overheating needed coolant, and was leaking gas my friend had to pull over and get coolant. This made the move late and I was still asked to get gas and the guys at the counter were not helpful at all. We did get a credit for the coolant purchased but I expect more of a discount for our trouble. You should not be renting faulty trucks!