Vehicle had less than an eighth of a tank of gas, which we didn’t notice right away because we weren’t looking for it.
Nancy B
Smiths Rent A Car
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa, CA 95407
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
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This location has minimal customer service. I rent a U-Haul van once a month and the location that I usually rent from - which is literally right down the street at the 'U-Haul Store (which is excellent!!!) apparently was overbooked and so my order was forwarded to this particular location at Smith Rent A Car. When I arrived, the office was closing and I was instructed by leaving staff to use the QR code check-out system. This system has some 'bugs' and one of them is that you are unable to adjust the YEAR of your license and birth without changing it BEFORE you enter the month and day - which it is not formatted to do automatically. Not intuitive. VERY CUMBERSOME! Additionally, the staff at this location DID NOT READ MY REQUEST. AND I ALSO CALLED and spoke to staff at this location IN THE DAYS prior to my rental pickup TO MAKE SURE THAT I HAD A VAN WITH A SLIDING SIDE DOOR, however when I finally checked myself out through the QR system, FOUND THAT THE SIDE DOORS WERE HINGED EVEN THOUGH THERE WAS AN AVAILABLE VAN DIRECTLY BEHIND MY RENTAL WITH A SLIDING DOOR clearly available. Additionally, the lockbox key checkout system at this location did NOT tell me which box the key was in so I HAD TO ATTEMPT TO OPEN 5 BOXES BEFORE THE ONE WITH MY KEY IN IT FINALLY OPENED - lucky box #6! I would like to recognize 'Chris', an employee of this location who appeared and was closing up and he stayed to assure that I was all set and offered advice to ASK FOR A 'RAM' brand van to assure I received a sliding side door if I should ever rent from this location again... WHICH FRANKLY, I prefer not to.
Kerry CSmith’s is always prompt, friendly and responsive. It’s my go-to rental company.
PETER RJust keep up the great customer service.
MARTIN SMy feedback is not for the location but for Ihaul the company. Nothing about my reservation was honored with integrity: U-Haul changed the truck size, the pick up location, the drop off location. They did not have the dolly I reserved. And it took about 15 phone calls to complete the process. I would not recommend U-Haul to anyone. Please improve your algorithm so that the reservation can be accurate.
CATHERINE W