Customer Reviews for Smoke Times 2
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service and very helpful and clear instructions

Rating:

5.0

Haul is amazing thank you guys and the wonder dude who help me at the vape store 10/10 would recommend

Rating:

1.0

Stop over charging

Rating:

5.0

Ace has great customer service awareness/skills! Thanks Ace!

Rating:

1.0

I added gas to the level when i received the van and they charged me anyway.

Rating:

5.0

The workers there are phenomenal. Never a problem with them

Rating:

3.0

very convenient location…will use it again. quick process getting car and returning it..

Rating:

2.0

Picking up the u-haul van using the online process was extremely time consuming and difficult. It took a very long time to take photos and upload them. It was also a bad experience to have to provide 2 contacts. It is extremely inconvenient to those being contacted as well as to the person picking up the van. In addition, the van did not come with the furniture dolly we requested and I was charged for it anyway even though I entered that information in the online form. It took us almost 45 minutes to go through the entire process which cut into the time we had rented the van for. Even though the rental was a little cheaper than other companies, I don't think it was worth the aggravation.

Rating:

5.0

Fantastic customer service. Ace was splendid.

Rating:

2.0

Make sure the tires are properly inflated and the battery is not dead before renting vehicle. The tire pressure was 54, 57, 34, 75 psi respectively in the tires- This is not standard or good. I drove precisely 1.5 miles from UHaul pickup location when the battery became fully dead in the van and had to use the 1-800 go UHAUL Roadside Assistance number to remedy the situation— A hassle and inconvenience but also a safety & reliability concern. To not get even 2 miles down the road & be made to remedy the situation solo was crazy to me. If I was in the next state or 50 miles away fine, but this vehicle was defective upon pickup, but didn’t know until a mile+ down the road. Roadside Assistance was fast & local so I was able to get on my way quickly but I didn’t trust the vehicle to not breakdown again and the way over inflated tire and way under inflated tire made me super nervous on the highway.

Rating:

1.0

Lockboxes not functional, and no one present at site.

Rating:

5.0

Staff was super helpful. I was in and out in just a few minutes. I didn't make a reservation in advance and yet still the process was super efficient!

Rating:

5.0

The person working the shop was incredibly friendly and helpful. He was able to check in the van I rented quickly and got me all setup to use it. Probably the best location I've ever rented from honestly.

Rating:

4.0

Friendly agent. Facility not very busy so quick check out and check in.

Rating:

1.0

Other than your 3 questions, this provider overcharged me for gas level, even though I provided pictures as proof that the level was the same as when I rented. Plus, they charged my credit card for a rental when I have a $400 credit from UHaul. I asked when I set up the rental, when I picked up the rental and when I returned the rental to use the credit and not my card. They deducted from my card.

Rating:

2.0

I reserved my uhaul reservation to pick up at another location that I was told does not have vans. I was called 1 hour before my reservation telling me a different pick up location that was inconvenient to my location. We had trouble with the lock as well. The uhaul people we spoke to were very helpful and patient.

Rating:

5.0

Ace was extremely professional, helpful, kind,and courteous.

Rating:

5.0

N/a

Rating:

4.0

Good service.

Rating:

5.0

We. Did a 4 hour rental. A local move. Very easy pick up and drop off. Equipment was ready.

Rating:

4.0

Better locks in the lockboxes that are easier to operate.

Rating:

3.0

I put gas in the truck prior to dropping off but was still charged an unrealistic gas fee.

Rating:

5.0

Service is always great at this location. The employees are always friendly and helpful.

Rating:

5.0

All was great and smooth

Rating:

5.0

Would definitely rent from here again easy pickup and great customer service.

Rating:

5.0

Excelente la atención felicidades

Rating:

5.0

Super helpful and easy!

Rating:

5.0

We rent there all the time very friendly in and out in no time

Rating:

5.0

Customer service was excellent!

Rating:

3.0

The gas gauge on the vehicle was different than the paperwork I received (the email didn’t come through until I left the location bc there wasn’t an internet connection). When I returned the vehicle with the same amount of gas it had when I left the original pick up place, the uhaul store charged me $18 worth of gas even though I left it at the same amount as when I picked it up. What a scam.

Rating:

1.0

Very disappointed! The van was very dirty and smelling. I even had to spray the van lysol disinfecting spray when I got home. Will recommend inspecting the van before renting it out.

Rating:

1.0

After years of using U-Haul, I may never use them again. This experience began poorly, but continues to snowball, and makes me want to go with another company in the future. 1. First, and this is the least important issue, the self-checkout didn't work right, so I had to go into the store to get a key. After I got the key, I was able to complete the inspection online, so this was a minor nuisance. 2. The vehicle had trash in it. I photographed some of the trash in the online inspection and took the van. 3. When I returned the vehicle, I was charged a cleaning fee for the trash in the vehicle. I had already noted that there was trash on the self-checkout, but I was charged anyway. 4. I was also charged for gas even though I had refilled the gas tank before returning the vehicle. 5. U-Haul sent an email with my receipt that included an email address for questions and concerns. When I wrote an email to U-Haul at that address, it was returned to me with an "address unknown" message. I tried to resend it, but the email is not working. U-Haul has been my go-to for years, but after this experience, I will look into other companies. I would rather pay more to an honest company than get quoted one rate and then get cheated with a variety of false charges that I can't easily contest because the email is invalid.

Rating:

5.0

Excellent service!

Rating:

5.0

Excellent customer service

Rating:

2.0

Self service while business is open 9-9. Self service is very slow to approve documents. Trick was dirty upon receipt and attempting to report that at return would add a 25$ cleaning fee to me. Vehicle had mechanical faults. Return process never explicitly said to return the key to lock box 1 but as that was where I got it from that's where I put it.

Rating:

3.0

Trick was dirty inside. Dash warning of low tire pressure even after adding air.

Rating:

1.0

Get a different location. Manager lied to me. Van dirty inside and out. Van was not gased up, had less than half tank. This location manager tried to charge me for 11 gallons of gas, but I got U-haul to refund me.

Rating:

2.0

Make sure the vehicle is clean before renting it out to someone

Rating:

5.0

Excellent services. Kindly help.

Rating:

4.0

Make available receipt at end of rental. Searched site but cannot find my detailed receipt.

Rating:

1.0

Your website is a nightmare and took 35 minutes to check the vehicle out and 45 minutes to check it in. Absolute torture over and over again. The phone call to someone else to check out is ridiculous.

Rating:

5.0

The online portion to get the vehicle yourself without seeing anyone required so much more effort than just going inside and speaking to the gentleman. It asked me for a different contact person when signing up, and then wouldn’t let me use that same contact person for the verification process. Some people may not have three different people who are comfortable vouching for them, especially if they just moved. Also, you could put anyone’s name and number down, and pay them $5 and they will act like they know you. That part of the verification process is not the best and it made it way more difficult. I would have rather scanned in different types of ID. I also didn’t see why it was needed. You have my name, my phone number, and my license which has my address on it. You could easily find me if I don’t bring the truck back. I think if you required less verification, many more people would rent from you and you would make more money. Overall, the process was priced very reasonable and I would rent from you again. However, if it was after hours, and I had to do the online verification, I would go with a different company because their process online is so much easier and less of a hassle. The require two forms of identification and your address and phone number, but they don’t make you give them other peoples information to verify.

Rating:

1.0

Horrible location and employee. Horrible experience getting my key. It took 30 minutes. I smelled like smoke when I left the shop. I will never rent there again.

Rating:

4.0

I would actually train the people who are renting the vehicles to understand the pricing no matter how long you keep a vehicle and to be able to change the reservation directly with them instead of having to go to their supervisor at home.

Rating:

1.0

Clean the equipment. I rented the truck and mud was in the bed. I took the truck because i was running late, and was only going a few miles to move a dresser. When I returned I was told that my receipt would be emailed to me.. I looked at my receipt this morning and saw that I was charged a clean up fee of $25 plus tax.. That mud was not mind and the truck had not been cleaned prior to my renting it.

Rating:

1.0

I arranged to pick up the rental truck using the no contact drop-box/website option. I arrived to pick up the truck to find that the keys weren't in the lock box where they were supposed to be. So I had to enter the store. I entered the store to find an employee not wearing a mask. I explain the issue and she says "oh yeah, I have the keys right here. I brought them in this morning when I saw your reservation." She then proceeds to try to check me out despite me telling her that the reservation and pick up were all supposed to be done via the website and that the website is saying everything is ready and for me to get the keys and begin the inspection on the the truck to complete my pick-up. She won't give me the keys, makes me give her my ID (which I'd already provided through the website), and the entire time she is there with no mask on and wiping her snotty nose with her bare hands while touching my ID and the rental truck keys. After about 20 minutes of this, she gives up trying to check out the already truck that I've already checked out online and finally gives me the key. When I get into the truck to inspect it, it is absolutely filthy. There is dirt caked on the floor, the seats have stains and dirt on them, the steering wheel and dashboard are covered in dust, and the oil change needed light is illuminated. In addition there were several dents and scratches that hadn't been documented and the truck showed that there was less gas in the tank than the information I was verifying against indicated there should be. By the time I was able to leave the parking lot, it was more than 30 minutes passed the time I was scheduled to pick the rental up. I called Uhaul customer service, and the customer service rep was very helpful and kind. She extended my return period to compensate for the time lost due to the store employees lack of knowledge on how to handle the check out, and she transferred me to the appropriate department for me to file a complaint about the unsanitary conditions of the employee and the rental truck. Once I was finished with moving the items I'd rented the truck to move, I then returned the truck on time with more gas than it had when I picked it up. I completed the online check-in process and followed the instructions which directed me to put the key in the lock box I originally was supposed to collect the key from (It gave me both the lock box number and combination code to unlock the box). Approximately and hour and a half later, I get a call from the same employee who I had the issue with earlier. She asked me if I had returned the truck (very strange question considering that they appear to only have 2 rental vehicles and they are parked directly in front of the store which has plate glass windows so she should be able to see it even without walking outside). I respond that, yes I had returned the truck before the rental time period expired. She then says "Oh because the keys aren't in the box" To which I responded that they were in fact in box number 1 which the online check-in instructed me to use and provided me the password for. She says "oh, okay that's all I needed" and was about to hang up the phone. Before she could hang up I asked her to explain why she originally thought the keys weren't there. Her response was that people don't normally put the keys in THAT box. Later that evening, I received my final receipt from the rental truck only to find that the employee checked the truck in as though I hadn't returned it until AFTER she called me to ask about the keys. This resulted in my credit card being overcharged by about $30. I appreciate the idea and convenience of the online pick up and return of vehicles from Uhaul, but the service is no longer convenient or reliable when employees are so poorly trained on the process and the customer is not given a time-stamped confirmation once the complete the rental return verification process. I spent a total of 50 minutes on the phone with various customer service agents because of this employee's mistakes and lack of training in addition to the 30 minutes I wasted before I was able to even get the keys for the truck from her. Now I STILL have to wait until the regional manager "reviews" my complaint and decides how to proceed.

Rating:

3.0

Have your vehicles clean, properly documented. The truck I rented was dirty, had shards of glass in the cab from a recent glass replacement (back glass was still taped in place,) and uhaul tried to charge me for 7/8 a tank of gas when the guage was barely at 3/4 on pickup. Rented with uhaul many times, this experience was well below my expectations.

Rating:

1.0

The store did not open on time Smoke times 2 location -also checked me out at a later time-that over charged me

Rating:

2.0

1 hour was spent picking up the truck after arriving at the location. Then had to spend another 30 minutes and a customer support call to drop off the truck.

Rating:

3.0

Have someone on-site to help you or let people know no one will be there