Customer Reviews for Snaps Hardware
(U-Haul Neighborhood Dealer)

709 reviews

7023 Cullen Blvd   Houston, TX 77021
(Yellowstone)

(713) 748-4003

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/25/2021: Closed

Services at this Location:

Contact Us

(713) 748-4003

7023 Cullen Blvd
Houston, TX 77021
(Yellowstone)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

GORDON T. 
Rating:
4.0

Customer did not leave a comment.

EDMUND N. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN DEANDRE W. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE MA B. 
Rating:
5.0

They were wonderful.

JEANEL B. 
Rating:
5.0

Keep up The Great Work. Excellent Customer Service. Hassle free. Would Definitely Rent from here again.

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

ASHLI J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J. 
Rating:
4.0

Everything was in order! Good costumer service.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

tampatha C. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Everything was worth the rental will refer or use again thxs

JANICE H. 
Rating:
4.0

Customer did not leave a comment.

TRISHARON R. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

VERNA W. 
Rating:
1.0

My first uhaul I received had roaches inside omg was horrible I will never rent from them again

URSULA H. 
Rating:
5.0

Customer service was great.

ZACHARY W. 
Rating:
1.0

My experience was totally BAD I reserved my 16 ft truck at the Tidwell location in Houston and someone from there called me and said they didn't have the 16 ft So for me to go to the Little York location which didn't have it either So what was the reason for reserving it in the first place? I had to go downtown to get one at an extreme price $504 compared to the $265.10 quoted at the Tidwell location... I will never fall for that again. The name of the guy at Tidwell was Rick... I will Nevet Recommend UHaul to ANYONE

OLGA P. 
Rating:
5.0

Customer did not leave a comment.

darryl S. 
Rating:
5.0

Great customer service

LUCIANA L. 
Rating:
5.0

The team all did a great job

William B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA N. 
Rating:
5.0

Customer did not leave a comment.

MARQUETTE J. 
Rating:
5.0

This location and customer service rocked. The lady that was at this location made everything a smooth transition. She is courteous and helpful.

sonia D. 
Rating:
4.0

Customer did not leave a comment.

IVY L. 
Rating:
5.0

PLEASANT EXPERIENCE! PLEASANT PEOPLE TO DO BUSINESS WITH! WILL RENT AGAIN AT THIS LOCATION WHENEVER I NEED A UHAUL!

EDDIE W. 
Rating:
1.0

Awful! I personally went to a U Haul location to make a reservation. This first location didn't have any trucks but I made my reservation so i could pick the truck up at a location down street. Here is where it got interesting... I specifically ask for a 24 hour rental and a truck with a ramp. Seems pretty simple to me. The reservation that was presented to me upon my arrival at the other location picking up the truck was for a six hour rental and when i asked why, i was told the truck was booked for another rental that afternoon for 4 PM. And the truck that i requested wasn't available either. I now had get a larger truck and pay more. I felt that this was totally unfair to me. Although the clerk at the next location was very polite, courteous, professional, and understanding, she did her best to accommodate me and i thank her for doing so because i still needed the truck. It's the principal ! Their still needs to be accountability......👀

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

EDDIE KARL R. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Make sure the truck has a full tank of gas.

Darrel E. 
Rating:
3.0

Customer did not leave a comment.

andrew S. 
Rating:
3.0

Customer did not leave a comment.

esmeralda P. 
Rating:
5.0

The woman that set me up was professional and quick from the phonecall to the actual rental. And the man that checked be Back in was punctual. And polite and helpful. Outstanding customer service

Arianna F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Everything was handled kind of very nicely

DARRYL W. 
Rating:
5.0

Excellent customer service, no improvement needed and thanks for location.

DEBORAH F. 
Rating:
1.0

Absolutely disenfranchise this location For night pickups,, the area is a Drug and Prostiturion Haven. I was very disappointed, didn't get my pick up for three and a half hours and had difficulty with your mobile app. Nevertheless, I will always have confidence in the U-Haul customer service process and you guys have always taken good care of me Thank you Truly, Dennis Mendez

Dennis M. 
Rating:
4.0

No improvement needed at this time. Everything iwas great

HAROLD B. 
Rating:
4.0

Great Service, perfectionism was great

PENNY G. 
Rating:
5.0

Customer did not leave a comment.

angelique D. 
Rating:
5.0

The Agent I spoke with was very courteous, professional and polite. The whole experience was very pleasant.

james T. 
Rating:
3.0

Customer did not leave a comment.

RAMHARI CHANDRAK K. 
Rating:
5.0

Great customer service

LINNETTI K. 
Rating:
4.0

You all was very helpful to me and my family, The only thing I would say is to make sure the miles in the truck match the receipt before you print it out.

Kiara V. 
Rating:
5.0

Customer did not leave a comment.

VELMA P. 
Rating:
3.0

Was charged twice

MICHAEL F. 
Rating:
5.0

The young lady was great, so helpful and just a good person.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
3.0

The truck is dirty. We have to wipe down the dashboard and the seats because there is a lot os stain and it was very dirty.

Margie V. 
Rating:
1.0

Very unprofessional I will never come to this location again or Refer someone to this location

Tiffany R. 
Rating:
4.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

I would used yhis location again

vivian R. 
Rating:
5.0

Everything was clean and neat we had no problem with the truck it drove perfect we appreciate your service and we will recommend our friends to come to you all thank you so much for your service

Lois W. 
Rating:
5.0

Customer did not leave a comment.

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

Ricco M. 
Rating:
4.0

Customer did not leave a comment.

ERICA B. 
Rating:
5.0

Roadrage. Had a incident with people blocking the intersection. People don't respect people in uhaul transportation. Blocking the intersection of a direct street is against the law.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA LEE G. 
Rating:
5.0

Customer did not leave a comment.

Harry A. 
Rating:
5.0

Pleasant experience!! Very satisfied-no complaints. Looking forward to another future rental with this location.

Trey D. 
Rating:
3.0

Customer did not leave a comment.

julie M. 
Rating:
5.0

Great customer service.

PASSION S. 
Rating:
1.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE S. 
Rating:
5.0

Snap/Uhaul y'all ROCK!!!😁

benita L. 
Rating:
4.0

Customer did not leave a comment.

Kris J. 
Rating:
5.0

Customer service is excellent

Quatomonique V. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

I was over charged

KEVIN B. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
3.0

Customer did not leave a comment.

JANETTE S. 
Rating:
4.0

There were a few leaves in the trailer. The attendant got a broom and swept it out so it was clean for me.

GH C. 
Rating:
3.0

Customer did not leave a comment.

Anil S. 
Rating:
5.0

Customer did not leave a comment.

reginald B. 
Rating:
5.0

Customer did not leave a comment.

Tanya J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH V. 
Rating:
5.0

Everything was up to part thanks much good day??

JANICE H. 
Rating:
5.0

I have rented from this location multiple times and they are always helpful and pleasant to schedule with.

adrianne D. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
5.0

It were excellent!

tashima H. 
Rating:
5.0

Customer did not leave a comment.

Shenette R. 
Rating:
5.0

None of above

Manasseh R. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
2.0

Customer did not leave a comment.

Katharina E. 
Rating:
3.0

Would recommend the location because it is close. The business itself wasn't appealing but staff was accommodating.

tanza A. 
Rating:
3.0

Customer did not leave a comment.

Connie A. 
Rating:
3.0

Customer did not leave a comment.

hazel H. 
Rating:
3.0

Have them ensure they are prepared for the rental times as booked. It took over 45 minutes to complete the booking and I was the first one there for the first appointment.

tim S. 
Rating:
5.0

Customer did not leave a comment.

Chatauqua B. 
Rating:
5.0

Customer did not leave a comment.

Yunmiao L. 
Rating:
2.0

They prepared a larger truck than we rented and said "you told me to" when we asked why. They finally prepared the correct sized Uhaul. Once we returned home to load, we discovered they had not given us the box dolly or furniture pads. They whole situation was a mess and burned most of my reserved elevator time in my building.

chelsey S. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Everyone was very helpful.

DONALD K. 
Rating:
2.0

Made 3 separate charges to my card instead of waiting until equipment was returned. Cost me $35 in overdraft fees

Martin C. 
Rating:
5.0

????????????????????

Margie H. 
Rating:
3.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Nekeesha R. 
No reviews have been submitted for this location.

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