Customer Reviews for Snaps Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful

Rating:

5.0

They have good service and always help everytime I go there

Rating:

1.0

I was not given the proper instructions on returning the vehicle. I was told to use a link that was expired. In turn caused me to be charged a $20 fee. I was also charged an additional $15 fee for insurance that I specifically refused when offered during my checkout. I am now waiting on a a return. Which has been an inconvenience due to it taking 3 to 5 business day to be fully returned. I am still waiting to see if my refund will be approved, which is not fair.

Rating:

5.0

Nothing

Rating:

5.0

Perfect, good equipment

Rating:

5.0

Everyone was very friendly and accommodating. I needed to extend my reservation and they were very easy to work with. Thank you!

Rating:

5.0

I will satisfy they did a good job I appreciate it I got the job done quick

Rating:

5.0

Nothing to change

Rating:

5.0

A/C wasn’t working

Rating:

3.0

The parking allocated for the trucks is borderline dangerous to get into the spots. No one spoke to help us etc.

Rating:

2.0

Was overcharged, when i did everything asked at drop off

Rating:

5.0

I would like to truck cheap deal with customer

Rating:

5.0

They are always pleasant.

Rating:

4.0

I don't think any improvement is needed the staff is friendly over at snaps hardware the process was easy and I'm sure I'll be renting from them again

Rating:

4.0

All was well

Rating:

5.0

The personnel was very helpful, knowledgeable and personable which made my whole experience enjoyable . More business should operate with a mind of excellence ! i refer this location to anyone .

Rating:

5.0

There was no comment; however, the employees were efficient and knowledgeable.

Rating:

4.0

The truck need a Alignment

Rating:

5.0

Very nice. People are very kind. Thanks for your help. Thanks again.

Rating:

3.0

Still haven’t received a receipt for this and most items weren’t available.

Rating:

5.0

No need for improvement, everything is always quick and excellent customer service.

Rating:

1.0

They did not have furniture pads or a dolly. Took a long time to get keys because they were locked in the truck. Not the locations fault. U-Haul should have sent me to a location with everything I ordered. Location staff was friendly.

Rating:

5.0

Everything was well and professional thanks

Rating:

5.0

Very polite and professional

Rating:

5.0

I received awesome 👏 service from staff at Snaps. Will definitely recommend this location for future customers.

Rating:

3.0

NA

Rating:

2.0

Make sure that you keep a close eye on business transactions drop offs off .

Rating:

5.0

I’ve been in Texas 14 years and I’ve moved about four times and I’ve always came to this location location thank you and have a blessed and wonderful day

Rating:

5.0

Trucks need to be serviced the one we had drove horribly

Rating:

4.0

Good place

Rating:

5.0

You service was outstanding I wouldn't change a thing

Rating:

5.0

Tire pressure was low lights on in truck but everything was good Excellent customer service

Rating:

2.0

I had my pickup location changed multiple times. The woman whom I spoke with on Sunday morning in the Houston corporate office was extremely helpful and patient.

Rating:

5.0

Easy process staff very helpful and friendly

Rating:

5.0

Was very satisfied with the unit and Great customer service thank you guys again

Rating:

4.0

Pretty much smooth and easy

Rating:

1.0

Truck had the check engine light on and I couldn't use the AC unit at all or the truck will cut off.

Rating:

5.0

Snap Hardware and it's employees are truly a great asset to the Uhaul family. Timeliness, availability, service oriented, friendliness, and their willingness to be of help to their customers are just a few the qualities I had the pleasure to experience while utilizing the equipment. You all are Absolutely Awesome!!! Thank you for providing Outstanding Customer Service!!!

Rating:

5.0

Fix the leaky cab - make cab more water tight

Rating:

5.0

Every thing was excellent from start to finish will recommend

Rating:

5.0

Everything was perfect I really appreciate all your help and information thank you very much

Rating:

5.0

Alvin and staff were very helpful

Rating:

5.0

To, make sure that they grab the right keys and make sure that the mileage is correct.

Rating:

3.0

It was clean and organized

Rating:

5.0

The two gentlemen that works there is super nice and very helpful- Thank you for everything 👌

Rating:

2.0

Try not taking monies that are not due your company. If and when you do, please return to the customer immediately, without them having to constantly contact you for refunds and get the runaround. It is very unprofessional and unethical business practice.

Rating:

5.0

Great

Rating:

4.0

Really nice guys there!

Rating:

5.0

Have Dolly's in trucks like in the past

Rating:

5.0

Keep up the excellent job

Rating:

5.0

N/A

Rating:

5.0

I come every time

Rating:

3.0

The line was not long at all.