Only thing I needed was movers. I got them at tour place at 5 pm the day of return. They were excellentt...very kind. Thank you so much.ANITA B.
Customer Reviews for SNG Satellite LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Allen Y.
This area was definitely in a sketchy part of town. I didn't feel very safe at this location!Caleb A.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Felipa C.
I was delighted to see the wonderful way, and the hours of work with their Halloween decorations. They are WONDERFUL!!!GARY F.
I don't if I would,when thay charge like a 300% mark up ($430 dollars) compared to a dolly rental 6 months prior for $89 dollars. Seams like highway robbery.JOSE R.
Again I swept the back of truck out which I received dirty, and wiped down the coffee and trash that was left inside. San Angelo charged me $25.00 bucks even after showing them the video of how the truck was given to us. Uhaul has become a rip off.CLIFTON H.
Customer did not leave a comment.John A.
Made the reservations online from the other side of the country. Everything went flawlesslyBrian J.
Customer did not leave a comment.robert R.
Charged for 3 days only used 2.ROBERT Y.
Customer did not leave a comment.Sean C.
Customer did not leave a comment.JOHN B.
I started working with one employee, and then was switched to another. I told the first employee that I did not want the insurance. The second employee added the insurance back without asking me. When I pointed it out, the employee didn't know how to fix but said he would. I left assuming it would get fixed. It did not. The office smelled bad and the employees were not friendly.JASON B.
Have my proper reservation in order prior to pick up. I should not be told to go to one location just to be told my trailer was not available for pick up there. Then to drive across town once again and be told it's a trailer with a ramp just to not come woth a ramp. I did not receive any sort of compensation for my inconvenience at all.GEREMIAH R.
Customer did not leave a comment.Jacob H.
Will never go to uhaul om konegheim againGLORIA C.
Customer did not leave a comment.David W.
Customer did not leave a comment.Joann A.
Customer did not leave a comment.Courtney H.
The truck alignment was offCLARENCE G.
Nothing. The staff has been so kind to me .Tatishta L.
Need to work on communication skills.ZACHARY P.
Great customer service.DEBRA H.
Customer did not leave a comment.Terri T.
Great experience. The person i dealt with was very friendlyJohn W.
Customer did not leave a comment.Jennifer A.
Aside from the initial confusion over the drop off and uncertainty over whether or not our contract had actually been completed, the personnel were friendly and helpful and the location was easy to find and navigate. The issue was that there was no tangible proof I had dropped off the trailer because 1) I was told there was nothing to print because U-haul had emailed the final document and 2) that email took over 24 hours to be delivered. So the issue is really with U-haul corporate, not this individual site.DAVID W.
Great service & great personality. Thank you we appreciated your business.HERMINIA E.
Customer did not leave a comment.daniel S.
No one was there when I returned it I had to call him and he checked me in over the phone three others where there with meMike H.
No one there for 30 minutes equipment had hay still in itDavid S.
Customer did not leave a comment.Bodey L.
Customer did not leave a comment.Chris G.
Not lie to the customerKhaled A.
Owner was not present during working hours. Her father was there and friendly, however did not know anything about the business. I left the truck with 1/4 tank of gas like I picked it up, yet was later charged $51 for fuel. I called the drop off office several times, left a message, and have yet to hear back from them. Unacceptable. This was a self move for my retirement from the Marine Corps and I'm unable to fully close my travel claim due to this error.Steven F.
Customer did not leave a comment.Jay B.
We had a very negative experience with reservation guy named JuliÃ¡n who had a Abilene phone # my previous reservation #85983592. He was very rude from the beginning. It would take way to long to type out this horrible experience. We would like a call on either 8179325923 or 8174560875 both numbers are tied up with this complaint. Thank you for your time Joe Kelley Rebecca Sanchezrebeca S.
The next time need to make sure we have all directions needed to get truck and the dolly we requested.poor servicemarilyn F.
The U-Haul rep was not at the location, and the dish representative that also works in the same building was telling me I could just drop the keys in the Dropbox or go to another location.Courtney P.
Customer did not leave a comment.Scott P.
Customer did not leave a comment.James T.
I absolutely loved the guy who helped us there! Didn't remember his name, but he definitely has great customer service skills.Gabby M.
More training for the people left to do the job on the weekend, thank goodness for the young man that saved the lady and myself! It was not her fault that her training had not left her with a good understanding of the questions being asked by your program.Marilyn M.
Customer did not leave a comment.Renee L.
Customer did not leave a comment.Gordon B W.
Customer did not leave a comment.Timmy O.
Representative needed more trainingAdrienne C.
There was some confusion on the time of the rental to be returned which was resolved. I would recommend this business.Cynthia P.
When I arrived to pick up the trailer, it was parked tong pointed in, it took some doings to get it positioned to hook up. The drop off location was closed, I called U-Haul and a person said I had to access uhaul.com to do a afterhours drop off, I was not able to do that, I called back and got a nice lady, Jackie, she said she would take care of all and told me to go ahead a drop the trailer and take pictures.Roy D.
The staff was not helpful. And seemed to know very little when I asked questions.sarah K.
Prices was to much for a short rental and I will never use uhaul againNoel E.
Customer did not leave a comment.jonell M.
I arrived on Christmas and left the trailer at location by using the drop off app on my cell phone. I found the app easy to use and understand. I followed up with the dealer to confirm receipt of drop off and they indicated that all was as it should be. I received a receipt of deal completion. I was extremely sattisfied.john D.