Customer Reviews for Solo Storage Howard St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Solo Storage Howard St

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David M. on

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Excellent job by the salesperson working during pick up. Very friendly and informative.

Jennifer W. on

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Excellent customer service. I will definitely use this location going forward.

Gregory J. on

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Joseph T. on

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Returned dolley on Jan 1st. They were closed for holiday. I was fined for illegal parking it in a parking space near entrance. I did this take pictures to verify return. And to hopefully have it on their security cams if they have them. Extra $25 because they had to move it.

LINDA E. on

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Couldn't use your storage- affordability reason, thought this was U-Haul Center, I get one month free storage for renting a uhaul truck. Receptionist was nice. Disappointed, twice no medium boxes

Tina B. on

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Tamai W. on

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The lady's there were very kind and respectful and helpful. You lady's rock

Bernard W. on

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Ebony B. on

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Vanessa is a sweetheart and so very helpful! She’s always the most knowledgeable! That girl deserves a raise or some paid time off for that baby! She’s an amazing employee and a great asset to your company! Happy Holidays and thanks for everything Uhaul!

Jeffery N. on

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Jason G. on

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Dirk C. on

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Robert G. on

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GREG S. on

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Rented an appliance dolly, the wheel were extremely hard to turn. Appears the dolly needed maintenance to allow the wheels to turn more freely.

Patrick W. on

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really polite and easy to work with

Luis E. on

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Felicia was amazing!!!! Very helpful, and I loved the service at this location.

Ronald R. on

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Everything was fine. Friendly staff

Daniel K. on

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Check-in process is very slow and cumbersome. Was told I needed to have vehicle back by 4pm, due to it being leased out for pick-up at 4:30pm. U-Haul rep was calling me at 3:20pm asking where I was, and telling me I would be charged extra day if vehicle not back in a "few minutes". After explaining to her my conversation the prior day when picking vehicle up, she kept saying I may be charged. Poor customer service- they should have found me an alternative option the day I picked the vehicle up. Very disappointing.

James D. on

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William S. on

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Aexandra B. on

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Ronald M. on

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The pick up location should have the basic supplies, such as electrical light connections and hitch accessories. They did not.

GREG S. on

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Linda S. on

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Paul B. on

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Joanne C. on

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We were treated with respect and made to feel acknowledged and respected and accepted. The first drop off location had to be changed due to some unforeseen issues crossing the boarder. Everything was verified, and completed with efficiency. We would recommend this location anytime.

Thomas H. on

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ROBERT G. on

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Rip off artist... I have filed a dispute over their Cleaning fee which did not apply and other issues. If I rent again I will not return to this Shady rip off artist

BRANDIE S. on

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Denise B. on

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Rob A. on

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When I made the reservation for the truck I gave my credit card #. When I sent my worker to pick up the truck they would not give him the truck because they needed the credit card. They can take it over the phone for the reservation but not when you are there to take the rental???

Raymond G. on

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Jason Z. on

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Great staff. Very helpful and able to answer all my questions.

LuAnn B. on

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I would recommend this location because the woman who was working there was very pleasant and helpful. But because your mobile return app was not working properly when I returned my rental, i was charged $20. Which made my checking account overdrawn! I am NOT a happy renter. Then when I called the number provided, I was transferred to several different people who claimed they were not the correct "department " . When I finally got the correct department, they could only submit a claim to get my money returned. Hopefully I never have to rent from uhaul again. It was a horrible experience!

John R. on

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Staff was friendly, knowledgeable, quick and helpful. Over all a great experience.

Amy W. on

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Store was closed in the middle of a day when I tried to pick up vehicle. Had to wait an hour for someone to return

Kimberly P. on

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Matthew E. on

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Jeff C. on

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LYLE W. on

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Good job

Darren Z. on

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Sorry I never end up getting the storage unit but the price and size was good.

Selena S. on

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Shannon C. on

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I paid $392 for 11 hours of use for a ten foot truck. I think the cost is very excessive. There should be a day/ mileage included plan. That is what I had last time. I will not be using uhaul again.

john L. on

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Jason L. on

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Julius T. on

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marleene B. on

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Keep on smiling. You're great. :)

Kim S. on

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david D. on

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Read the previous notes. I'm not going through it again.

John M. on

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Sal V. on

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Change program I will never rent again from u haul!!!! Corporate team is NOT customer friendly very uphappy with your team. What a very disappointing group. Sorry but I've been in customer service my entire life, never seen or have been treated like I was.

CHRIS M. on

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Britt B. on

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Timothy T. on

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THERESA C. on

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It is nice.

Wayne T. on

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it was so easy to rent the trailer from this uhaul location and the person at the counter was super nice. thank you.

keith P. on

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Still waiting for a refund on the dolly i never took. Otherwise great.

Dennis Y. on

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Don M. on

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It was easily located and the young lady was very helpful from the beginning thru the whole ordeal

Tammy T. on

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The lady that was there on Friday night went above and beyond! I pulled in as she was in her vehicle to go home and she went back in so I could pick up the keys instead of using the online feature. She was very friendly, professional and kind!!!

Michael G. on

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Helen S. on

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Lynne B. on

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Martha R. on

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I was hoping for a call since i dropped off the truck after hours. I never got one. I guess that means everything was ok.

Brad D. on

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The lady was awesome helped me when I was in a jam!!! Super appreciate it!!

JOE R. on

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Backwards way of doing paperwork

RANDY H. on

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RANDY H. on

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Outstanding help from young lady with hook up & info on using the car dolly. THANK YOU! No improvements needed, great service received.

Scott O. on

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Everything went as you said it would. Thank you!!

Shayne S. on

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We ordered a dolly with our purchase and never got it. Called the location and no one answered and we sat in the parking lot for 30min. Ended up going to a different location and getting one.

Denise B. on

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Wobbe V. on

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Wonderful rep, very helpful.

Tom R. on

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Miranda K. on

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LEONARD W. on

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Doug C. on

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It snowed the night before and the entire parking lot was very icy and very slippery. I could have easily fallen and hurt myself. I expected them to at least have salted around the truck so I didn't fall.

Scott H. on

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Marc K. on

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The parking lot was two inch thick melting ice. Each baby step I took was very very slippery. I barely made it upright. This is no joke. I got to the front door and there was a small sign that read enter parking lot at your own risk. At that point the hazardous walk was over. Then they charged me $30.00 extra for fuel total of 21 gallons for 77 mi after I told them the fuel was wrong. Even after the cooks the pickup uhaul called and said dont charge the extra. Bad bad expierance at the drop off location.

JENNIFER H. on

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Melissa H. on

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Great service and very friendly!!

KATILYN S. on

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JEFFERSON Y. on

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I have rented from Solo U-Haul several times this last couple of months and have ALWAYS received excellent professional service from Vanessa. I commend her and will recommend to all my contacts when needing any U-Haul products. Vanessa is friendly and detailed with my reservation and in preparing the best equipment suited for my needs. Please give her a raise!!!

Joseph T. on

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Customer Service was impeccable. She went above and beyond to help us out. Would recommend highly

JAMES Y. on

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The staff at Solo is outstanding and very professional. I have rented for our office move previously in October and again this past week. They have the right size equipment and newer with much better gas mileage. I will be returning for another rental as this location will be my go to U-haul.

Robert H. on

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WALTER J. on

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Nice facility very secure and clean

Dave W. on

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Paul K. on

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Car hauler they need to keep things lubricated. The tie down equipment was hard to use and the same for the surge brake system.

Sue B. on

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Everything was great! The agent was friendly, helpful, and pleasure to do business with. Thank you

Danielle L. on

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Harold R. on

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Steering on truck was loose

lenny W. on

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MORGAN Y. on

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Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.

BRENDA K. on

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Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.

christine B. on

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Very helpful and polite staff.

Melissa B. on

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Vanessa was very helpful. We will continue to use this location in the future. Thank you.

Joshua G. on

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Sherrie K. on

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Service was great. Would definitely use this location again. Thank you!

Sandra M. on

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ALBERT D. on

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Terri H. on

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The woman who helped me was beyond wonderful and personable.

Deborah S. on

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Michael M. on

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Simple and easy.

Holly P. on

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tom T. on

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Tried to drop off at the closest dealer, but was advised they did not have room additional storage available, due to local ordnance. Took it about 2 miles away to a larger site and had no other issues.

keith D. on

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Nothing

David S. on

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Staff was tremendous, accommodating and polite... we would use this location again when needed- very satisfied.

mark B. on

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Where i dropped was great but your Gratiot drop area has a women who is extremely rude and incurious to customers. That is why i chose to drop in a diffrent location. Rude people = loss in proffet. I certenly would never do business with that office.

ROBERT G. on

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Service was excellent and I was greeted with a smile.

GILLIAN B. on

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Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.