Customer Reviews for Solo Storage Howard St
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent staff. A couple minor glitches were handled quickly and correctly. Extremely pleased.

Rating:

5.0

Both pickups were very easy (truck and trailer a couple days later). A problem with the equipment for the trailer was handled quickly and professionally. I was very pleased with the level of customer service.

Rating:

5.0

My experience was great the staff was pleasant and I had no issues would definitely use them again

Rating:

2.0

Was not able to pick up my Uhaul at my reservation time (7:30am), there were no keys in the lockbox. 24/7 Uhaul support was amazing and I appreciate her whole heartily. I had to come back at 9am when the location opened only to find the employee had no idea of my reservation, he found it in the system and then proceeded to tell me they did not have the appliance dolly that I had paid for and made me drive to another of their locations in my Uhaul to pick it up wasting more of my time and adding milage and fuel usage to my rental. They did "extend" my rental time but only after I pleaded with them about the time I had lost and that I had already been in contact with UHaul support earlier that morning.

Rating:

5.0

I was charged more then I was told and still waiting for my refund not sure what's going on

Rating:

1.0

Charged us a extra day even thought we brang it back before the time they texted us which the text said 11:17 or charged for another day we had it back at 10 :55 an still got charge the guy at the front desk was threatening us an saying he gonna call poilce even though we were late an charge us a cleaning fee that we scrubbed the truck an they accused us of smoking when we didn't because they were mad at us for the bad rating we gave u would not recommend this location an I'm not paying until my bill gets fixed

Rating:

3.0

U-Haul steering alignment was way off! The tires were very worn down which caused a couple issues with driving in the snow. The truck was extremely loud. It sounded like a bad exhaust.

Rating:

2.0

The truck I used was so loud I couldn’t hear to talk to my dad and son. It smelled so bad of fumes that it gave me a headache. The tires were so bumpy the truck hopped and shook my belongings like a snow globe. And I was hoping to add a few days on and they told me that it was already rented for Saturday and I would have to go somewhere else (good business would have gotten another truck transferred for the Saturday rental) I let them know about the exhaust and they said u haul mechanics are cry babies and they come to look at it and leave because they don’t want to get cold. Customer service is junk. And so is the truck. I have over a thousand dollars in renting that truck just me alone for moving. Put some money back into your business and keep the trucks in better condition please. I’ll definitely be trying a different company for the future. Very unlikely to go back here.

Rating:

1.0

the truck had a exhaust problem, the dollie bracket was broken and the pads in the truck had a dirty tampon in it. I called to speak with the location and explained the situation and he hung up on me. He said we returned the truck dirty, we moved office equipment and returned the truck clean and charged $25.00 would never use this location again

Rating:

5.0

My experience was positive and the office staff was very helpful. Highly recommend UHaul in Port Huron.

Rating:

5.0

Great customer service

Rating:

3.0

We are a non-profit food pantry., We use one of your trucks to pick up our food every four to six weeks, It is costing us 50+ dollars to use your trucks about an hour. Then we have to put in $5,00 for gas, we are putting around 13 miles on the vehicle. Would it be possible to get some type of discount. Anything saved goes directly into the pantry,

Rating:

4.0

Customer service is very nice

Rating:

5.0

Nothing to improve upon, Great customer service 👍 👌

Rating:

4.0

Didn't see the staff as I turned in after closing.

Rating:

5.0

Lower rates

Rating:

4.0

They run a tight ship and makes sure everyone is safe.

Rating:

2.0

You can return my deposit of cash advance

Rating:

3.0

I was charged a cleaning fee that I feel I shouldn’t have been charged. I spoke with a manager from Uhaul and it was waived. I was grateful.

Rating:

5.0

I appreciate your employes, their vary professional and pleasant. Can you imagine how important kindness is in our society. I would rate them a 10.

Rating:

4.0

The headlights were a little wonky. Maybe align them???

Rating:

5.0

Drop off location was closed (Sunday) no improvement needed. Was unable to answer personnel question properly

Rating:

5.0

NONE

Rating:

5.0

My experience with Solo Storage has been great. The staff and the facility were excellent, thank you for everything.

Rating:

5.0

They were very helpful in answering my questions. Took the time to make sure I was comfortable with the truck before I left.

Rating:

5.0

The brakes on this particular truck went to the floor. They did work but I believe the master cylinder needs repkacing.

Rating:

5.0

Jeremy was a great help. Friendly and courtesy.

Rating:

5.0

Dave was a great help getting what I needed.

Rating:

3.0

Did not like how the the truck drove while on my trip. I had warning lights come on the dashboard while on the highway. The truck was not maintained, as well as it had stains and burns on the seats. The truck needs a steering wheel alignment as well.

Rating:

4.0

I've used this location before and recommend it.

Rating:

4.0

Everything was good! No problems, the gentleman at the front desk was very nice and and explained everything very thorough. Would definitely recommend!!

Rating:

4.0

I had a lot of problems with phone check-in. Luckily a representative shoee we d up shortly and helped. Even he could not make connection work. He finally just pushed me through the paperwork & I signed. He was great, the phone/app sucked

Rating:

5.0

Excellent services

Rating:

3.0

The app/return was difficult to use. It took 45 minutes for us to complete the process because it would not load and kept rerouting us.

Rating:

1.0

Somehow, I owe many many fees for reasons that location was not willing to describe why. I refuse to pay until I get an itemized list, and everyone is refusing to answer me. I will not be renting from this place or U-Haul ever again. I’ve had a horrible experience!

Rating:

5.0

No improvement needed. The guy there was a very nice and helpful. The location was also very nice, clean and organized. The chocolate sauce, a very clean and well-maintained, and made it easy for a nice smooth move. in my opinion, it has been the best location experience I have had so far..

Rating:

5.0

Customer service was great!

Rating:

5.0

Continue working in the same manner of business as you are, and the improvement comes . Thanks alot.

Rating:

5.0

I was scheduled to pick up a trailer at 9:00 AM, store opening time. The lady came 20 minutes earlier to prepare for opening, saw me waiting outside and let me in 10 minutes before 9. I appreciate that a lot, she did not have to do this but she did and that means she cares for the customers. I was in a big rush and those 10 minutes meant a lot.

Rating:

5.0

The lady at the counter is awesome! Sorry I don't remember your name.. thank you so much for the great experience! Keep up the good work.

Rating:

5.0

Explain about measuring to fill up vehicle when returning to shop. When you pick it up not when returned

Rating:

5.0

Stay pleasant

Rating:

5.0

Everything went smoothly

Rating:

5.0

The service was great

Rating:

1.0

The woman at the desk is somewhat hostile. The man I spoke with on the phone said she sh

Rating:

5.0

All in all very good company to rent a uhaul from I would recommend anyone to use it.

Rating:

4.0

I didn't realize the rental was for 6 hrs until I received the email.

Rating:

3.0

I know it wasn't the fault of the drop off location, but I do have a concern about Uhaul in general. I dropped off the truck 1 day early. It was clean just like when we picked it up in Ann Arbor. My son took photos of the inside of the truck and cab as requested by Uhaul, at the time of drop off. At 2:49 pm on Sunday, September 17th, I received an email saying all was good and there was not any additional charges. Then at 2:59 pm, I received an email saying there would be a $25.00 cleaning charge. I know the truck was as clean as when we picked it up. I believe this is Uhaul's way of getting more money out of it's customers. Because of this, I will not recommend Uhaul to anyone.

Rating:

4.0

They were friendly and efficient. I would come back to this location and strongly recommend it to others!

Rating:

5.0

Basically no breaks left on the truck.

Rating:

5.0

Did not end up getting unit. It was way to small for what I needed

Rating:

1.0

Truck sun visor was broken and inoperable. Windshield had a large crack in it affecting visibility. Location attempted to force me to take safemove insurance for a local use 2 hour rental. I was told they would not rent to me if it was not added, even though I declined it in reservation. It was their policy at that location to require insurance for all rentals. I was told I would need to go elsewhere. I will not be back to this location.

Rating:

5.0

Vehicle was clean. Door seal fell down and had to be pushed back into place a couple of times. Needs to be glued

Rating:

5.0

Very good service. Nice new clean truck

Rating:

5.0

Have always used Solo Storage on Howard St. Port Huron for all our moving truck rentals. They are always friendly and very nice to deal with. We have used them for many years.

Rating:

5.0

Great service!

Rating:

5.0

We use U Haul on a regular basis to pick up bulk food to run our food pantry thru our church. It would seem to me that your company would offer a reduced .

Rating:

4.0

Ty for the safety of my Belongings, a couple bumps along the way but Nothing that would stop me from using them in the Future. Ty

Rating:

5.0

Had mice destroy hundreds of dollars in electronics and then when I asked what they were gonna do about it they said nothing and then they lie and say that they talk to u when they didn't and try and charge my mother in law's bank card horrible service and I won't recommend using this storage facility

Rating:

5.0

total Awesome, Secure, Loved the gate security.

Rating:

5.0

Called to pay bill and was told to" shut the f up" and then hung up on...I wouldn't recommend this place to anybody after how they talk to and treat the customer

Rating:

5.0

Great facility!

Rating:

5.0

Left my car here for winter storage was a great place.

Rating:

5.0

I was mostly satisfied with the units but for the cost, I shouldn't have to worry about my items being destroyed by mice. I agreed to insurance not realizing it only covers burglary which isn't said when signing the contract. The biggest problem was mice. I had a very expensive mattress and multiple boxes with contents chewed and ruined from mice. For the cost and being an indoor facility, I would expect a more proactive approach. I did not visit the unit often to know mice were such a problem. The fact that I had to pay for a full month even if I moved out a few days into the month was a problem. I understand it may be complicated refunding tenants, but there should be a better solution than charging for a full month. Even only paying for a week would have saved me a lot of money. The staff was always polite so that was the nice part of using this facility.

Rating:

5.0

Solo storage went above and beyond sending me emails my bill was coming due and making polite phone call reminders when I forgot! Very pleasant to work with!

Rating:

2.0

Couldn't use your storage- affordability reason, thought this was U-Haul Center, I get one month free storage for renting a uhaul truck. Receptionist was nice. Disappointed, twice no medium boxes

Rating:

5.0

Good job

Rating:

3.0

Sorry I never end up getting the storage unit but the price and size was good.

Rating:

4.0

It is nice.

Rating:

2.0

Backwards way of doing paperwork

Rating:

4.0

Nice facility very secure and clean

Rating:

5.0

Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.

Rating:

5.0

Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.

Rating:

5.0

Very helpful, referred us to a Nearby location for a size that was more suitable for us. No hassle and very friendly. Thank you!

Rating:

2.0

I did not want to be at the rear of the building with no CART available to utilize.

Rating:

5.0

Very friendly and knowledgeable, answered all my questions.

Rating:

4.0

Service was excellent and I was greeted with a smile.

Rating:

4.0

lady was very nice and helpful place was very secure and clean

Rating:

4.0

The woman was very helpful.the storage place was very clean and well maintained. I would definitely recommend this storage place to others.

Rating:

5.0

Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.

Rating:

5.0

The process was easy and quick to setup.

Rating:

4.0

The owner/rep was very nice and tried to find another storage unit place that was what we really needed. Instead of just selling us what was available. We are appreciated that.

Rating:

3.0

Good service. Nice employees.

Rating:

1.0

Reservation was lost and when I called to inquire I was transferred to 3 different people and left on hold for very long amounts of time