Customer Reviews for Sombrero Market
(U-Haul Neighborhood Dealer)

321 reviews

371 S La Cadena Dr   Colton, CA 92324
(Valley and 9th)

(909) 783-6968

Location Hours

  • Mon-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(909) 783-6968

371 S La Cadena Dr
Colton, CA 92324
(Valley and 9th)

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and courteous

ROBERTO G. 
Rating:
5.0

Customer did not leave a comment.

FRED A. 
Rating:
2.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Just keep on doing what u are doing. It helped that it was nearby and friendly service. Did not appear to use that much gas as I thought it would.

JOE P. 
Rating:
1.0

Frankly this should not be a Uhaul location. There is no room for a regular car, let alone a big Uhaul truck. It took me twenty minutes and three people helping me turn to get the truck into a tiny parking space between two other trucks that parked on or over the lines because there was no other way to get into the spot. I had to squeeze to get out from between my truck and the one next to me. I struggled to open the door far enough to take pictures for the drop off. The parking lot is already too small for normal customers to the market. I could not back up enough to straighten out properly, so I had to make a 20 point turn. Ignoring how difficult it was to park in the lot, the key box was easy to find and I never had to talk to anyone, so bonus.

Julianne H. 
Rating:
2.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ALMA M. 
Rating:
2.0

Customer did not leave a comment.

ABIMAEL R. 
Rating:
3.0

Blankets not folded, back not swept, slightly less than a full tank when I picked it up, sand in cab.

LEONARD S. 
Rating:
2.0

Scheduled pick up fontana but they didn't have trailer so had to drive to Colton to pick up another one and return it back to the same location. And all they said was if I still wanted the trailer I had to drive to Colton to pick it up

Anthony R. 
Rating:
3.0

Customer did not leave a comment.

Sara N. 
Rating:
5.0

I am so glad I chose this location even though the closest is the one by Washington st. I got a nightmare of an experience with them. I will stick with Sombrero location from now on.

Hana J. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

The truck I rented the transmission kept slipping. I would put it reverse it would take a bit to catch and it would pop.

Claudia M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
3.0

Customer did not leave a comment.

Noel S. 
Rating:
1.0

Customer did not leave a comment.

Laticia S. 
Rating:
1.0

First I tried mobile pick up at 9am and the girl told me that her system didn't open until 10am. I returned back to the store at 10am and she told me something happened with the system and somehow my name got taken out of her system and then she said that she had no trucks available w eb though I has made a reservation. So she gives me a number to call and its took way too long so I starfed to go look for another truck at another location. I went to the one On Tippecanoe and Baseline, and they didn't have any trucks available but the guy that helped me out was obviously more helpful then the girl at the Sombrero Market. He found me a truck that wouldn't be ready till 12:30 so went ahead and had him reserve it for me. As I was waiting, the girl from Sombrero Market calls me and has the audacity to tell tell me that I was late for my reservation with an attitude. By that time I was already irritated because of the whole predicament and I didn't not appreciate the attitude. She had told me " she's had a truck availabe, did I want it or not?" This girl was very unprofessional. As I was inspecting the truck, it also smelled like Weed in there. I told her about it and she just rolled her eyes. Im very upset for the first time ever me renting a Uhaul and it turned into a mess. I would like somehow to get discounted or refunded or something after all I was put through. I definitely will not be renting from that location again!

MARINA A. 
Rating:
3.0

clean the uhaul smelled bad and dirt everywhere

stephanie V. 
Rating:
4.0

Customer did not leave a comment.

Elias S. 
Rating:
3.0

Customer did not leave a comment.

patricia M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

The area is very sketchy and didn't feel safe.

Reonda C. 
Rating:
3.0

Customer did not leave a comment.

TONY S. 
Rating:
1.0

This location steels money and acts like they are not adding charges to what they say. This is not the first time they do this. It was a horrible experience and will never use again.

JACINTO R. 
Rating:
5.0

Very good service fast and efficient would recommen

MARIA Y. 
Rating:
5.0

Customer did not leave a comment.

SINTIA O. 
Rating:
5.0

Next time have dauhlies

angel G. 
Rating:
5.0

Customer did not leave a comment.

paula darlyne W. 
Rating:
3.0

Customer did not leave a comment.

JEFFEREY S. 
Rating:
4.0

Very friendly and professional staff.

RANDALL A. 
Rating:
1.0

Poor service at sombotro market and over charged for two really uoset

Robert L. 
Rating:
1.0

Anna is very rude and she charges u for days u fidnt have it

ROBERT L. 
Rating:
5.0

It was a very convenient and a pleasant experience!

SANGWOO Y. 
Rating:
4.0

Customer did not leave a comment.

Karla R. 
Rating:
2.0

Customer did not leave a comment.

ROLANDO R. 
Rating:
1.0

Shut down this place and build a store.

Anetra B. 
Rating:
2.0

Work on the location. It was a little hard to find. Also make it easier to hear the workers over the loud music in the store.

Allison T. 
Rating:
3.0

Customer did not leave a comment.

Monique S. 
Rating:
1.0

The truck I ordered wasn't there,had to take a smaller truck.

Lesia A. 
Rating:
2.0

Lady wasn't friendly. System was slow. Customer service needs some work. I would not rent from this facility again

Michaelene K. 
Rating:
2.0

Customer service was lacking. I felt as if I knew more about the process then the employee.

Roy R. 
Rating:
3.0

Uhaul is unprofessional and you don't disclose EVERYTHING To your customers I spent way more money than I was expected to

Shatawnee R. 
Rating:
5.0

Customer did not leave a comment.

Destiny M. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

We love this location and will recommend them to others. We have been with this location for the last 4 years, and can say the employees are awesome.

Kathy W. 
Rating:
1.0

Customer did not leave a comment.

Diego N. 
Rating:
4.0

Customer did not leave a comment.

Annette J. 
Rating:
1.0

Customer did not leave a comment.

Briana U. 
Rating:
5.0

Very easy to apply n pick up n deliver back. Fast n friendly service.

Linda K. 
Rating:
5.0

Nothing ,everything is good

Malek S. 
Rating:
5.0

Customer did not leave a comment.

Joaquin J. 
Rating:
1.0

Customer did not leave a comment.

Corina V. 
Rating:
5.0

Customer did not leave a comment.

Jossue S. 
Rating:
1.0

Not in a good location

Annie R. 
Rating:
5.0

Customer did not leave a comment.

Destiny M. 
Rating:
2.0

The vech was not maintain the tire pressure was low the headlights weren't properly adjusted

Clyde F. 
Rating:
3.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

You should keep where we can call make a reservation over the phone, but have us scan our ID's. Other than that, their service is always great

Kathy W. 
Rating:
4.0

It was there ready for us and we used it for what we needed it for

sylvia M. 
Rating:
1.0

The uhaul employee was very rude and not friendly at all. I think her name was Destiny. I would personally never want someone working for my company that acts like her. I was having trouble with the text you initially send to our phone to sign up. I asked that she send it to my phone since my mother in law didn't have her phone on hand. Her response was"well I TOLD you I was sending a text and you have to respond" I was surprised and disgusted at the way she spoke to me.

Silvia M. 
Rating:
1.0

This location is a grocery market/restaurant/jewelry shop/check cashing/U-HAUL all in one room. The cashier stopped charging people, went to inspect my vehicle return, and came back to continue charging grocery shoppers. I don't mind all the flies in the location, but there attention was divided between all customers, and nobody received the attention a paying customer deserves.

Francisco L. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO S. 
Rating:
5.0

Customer did not leave a comment.

Kinaya K. 
Rating:
3.0

Customer did not leave a comment.

Marisha A. 
Rating:
5.0

Customer did not leave a comment.

Jean Marie M. 
Rating:
5.0

The staff was really professional, and offered great customer service.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Blanca R. 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina D. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

They helped me kindly

ANA G. 
Rating:
2.0

Bad customer service

EDUARDO L. 
Rating:
5.0

Good job

Nicholas O. 
Rating:
1.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

Truck cab had water bottles left from prior customer use. Rear box was dirty (as is) I was questioned after use. We only moved clean cardboard boxes. Brakes are a little weak

SANDRA L. 
Rating:
5.0

Add Uhaul Parking for Uhaul Trucks only.

anthony O. 
Rating:
1.0

I got to this location trying to drop off the truck. The truck wasnt even showing up on the system I had to call customer service 5 times that day. The lady said she was just going to just close the account and to come back tomorrow, I went again and the other lady said uhual always gives people trouble! So at this point I will no longer be using your service nor telling my friends

Jamarya Q. 
Rating:
1.0

Customer did not leave a comment.

MERCEDES R. 
Rating:
1.0

Stop using my email to rent to other people.i have called in about this but it continues to go on

Jonas C. 
Rating:
4.0

Customer did not leave a comment.

CARLOS E. 
Rating:
5.0

Customer did not leave a comment.

PAULINA G. 
Rating:
5.0

She was amazing to me as I was extremely happy with my experience here I will be back for sure

Camaray S. 
Rating:
4.0

Truck was too small for the job, was told it was 17', in fact truck was 14'7" had to rent another truck from the San Bernardino location. The truck from the San Bernardino location blew up and left me stranded with custom cabinets nor getting delivered to my customer, plus 2 workers time.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

Garner A. 
Rating:
1.0

Over charging me for miles i didn't drive by writing miles that was there. I left with 30557 miles and came back with 30608 miles and they said the truck had 30551 miles on it which i took pictures of everything before i left the place and the truck was very dirty inside like its never been clean and someone went to the beach in it. Mostly ill never rent from this place again because of the hassle when there paper work wasn't right.

roger B. 
Rating:
4.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
3.0

Inform the person at least 24 to 48 hours if their u haul is not available at pickup designation as requested. This will allow time to locate another pickup location and cause less stress

Loren W. 
Rating:
5.0

The ladies were helpful nice friendly very informative. It was last minute for me and they made the truck i needed available for me. I was greatly appreciative towards both ladies. I would definitely

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

MYRNA R. 
Rating:
4.0

Customer did not leave a comment.

peter M. 
Rating:
4.0

Customer did not leave a comment.

Stephen V. 
Rating:
3.0

Customer did not leave a comment.

samantha R. 
Rating:
5.0

Can't complain about anything. In and out quickly

Joey X. 
Rating:
5.0

Customer did not leave a comment.

marisela C. 
Rating:
3.0

Improve the look outside

Teresa O. 
No reviews have been submitted for this location.

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