Customer Reviews for Some Place Safe Self Storage
(U-Haul Neighborhood Dealer)

1,395 reviews

199 Victoria Rd S #H1   Guelph, ON N1E6T9
(York and VIctoria)

(519) 829-3897

Hours

  • Monday
    9 am–5:30 pm
  • Tuesday
    9 am–6 pm
  • Wed–Fri
    9 am–5:30 pm
  • Saturday
    8 am–1:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022 - 12/24/2022: Closed
  • 12/26/2022: Closed

Services at this Location:

Contact Us

(519) 829-3897

199 Victoria Rd S #H1
Guelph, ON N1E6T9
(York and VIctoria)

Services at this Location:

Hours

  • Monday
    9 am–5:30 pm
  • Tuesday
    9 am–6 pm
  • Wed–Fri
    9 am–5:30 pm
  • Saturday
    8 am–1:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022 - 12/24/2022: Closed
  • 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

the system of having a partially filled tank and having to leave it at that level makes it difficult to estimate how much to add. Much easier for the customer to go from full tank to full tank

ian H. 
Rating:
3.0

your advertised price did not match what I paid

Rick D. 
Rating:
5.0

I have rented twice from this location. The staff is always friendly. The vehicle I request is always there and in good condition. I will definately recommend. So easy and affordable.

Heather L. 
Rating:
5.0

The truck had zero gas when I picked it up…I was worried if I would even make it to the gas station.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

rudy B. 
Rating:
5.0

Most spotless van I've used and seamless U-Haul experience I've had. A very pleasant experience.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Kerry P. 
Rating:
5.0

Customer did not leave a comment.

Omid N. 
Rating:
5.0

Excellent experience overall.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Yogesh O. 
Rating:
5.0

The whole process - booking online, pick up and drop off - was seamless. Thank you.

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
2.0

Very happy trouble free experience. We all love those. PS: There was an additional charge of 16 cents. 16 cents, really. Wild.

Brett G. 
Rating:
1.0

After booking online and visiting the location (25 Clearview) twice and told both times yes, no problem, that truck will be there ready for us. Arriving Saturday morning with my 2 helpers, no truck, staff phones his boss, no answer, told to drive across town to Speedvale location, get there and told to drive back across town to 199 Victoria. Terrible experience.

David M. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

Customer did not leave a comment.

Elayne R. 
Rating:
5.0

Customer did not leave a comment.

Lakshmanan K. 
Rating:
3.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

The lady at the drop off location was extremely pleasant and it showed she like her job. She was helpful and accommodating!! She was in count when I walked in. This is the type of customer service you should expect from this company!! Amanda great job!!!!!

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
4.0

Idk, it is still quite expensive in total. Can you be a little cheaper on the mileage fee?

boyang L. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
3.0

Alternate option through the online check ins for those without a licence. It's one thing to find a driver for a truck as someone without a licence but I found myself stuck when my truck was full and I couldn't move into my unit I had reserved because personally I don't have a licence to finish my check in so I had to spend double the advertised price of the truck just to extend my time so I could move into my reservation the following day. Ended up costing me like $80 more then it should have I feel.

Bradley L. 
Rating:
5.0

When checking in upon return (after hours), couldn't share my location despite having location services turned on on two different devices

Steven C. 
Rating:
3.0

I had rented a furniture dolly and it was not in the rental truck at pick up which I indicated on the pick up check in and showed proof that it was not there with a photo. This not only made our move more difficult but I was still charged for the retal of the furniture dolly even though I was not provided with it.

Tracy M. 
Rating:
5.0

N/A

Laslo K. 
Rating:
5.0

Excellent experience

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
2.0

It was very, very hard to actually find the office from the parking area. A better location instruction, a better sign to follow from the rental parking area [at 490 York Road]; The fact that when I went on-line and could not be offered ALL sizes of vehicles was a bit frustrating. However, even with all these factors: the staff was very nice, friendly and accommodating.

beverly M. 
Rating:
4.0

Your vehicle return app should allow users to attach images from there photo collection instead of just restricting use to the camera only. I took a bunch of pics of the vehicle and odometer and left the return site. The app wouldn't let me attach them. Only would accept Live Photos.

Lawrence David R. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Marcy R. 
Rating:
5.0

Customer did not leave a comment.

FAJAR S. 
Rating:
3.0

The van had grease in the back when we picked it up and garbage in the cab. Had to lay down plastic drop sheets before loading.

Carla A. 
Rating:
5.0

NA

Benjamin C. 
Rating:
3.0

-Ensure that both doors can be opened from the outside of the vehicle. -Don't add an inexplicable charge of 400 dollars and avoid contact with the customer to resolve. -Don't take reservations for a certain size truck and inform the customer they can't have it the day before -Don't take reservations for one way travel and then inform the customer it must be two ways the day before.

Nigel W. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

Great customer service 👏.

Asaad A. 
Rating:
5.0

Customer did not leave a comment.

RonaldR L. 
Rating:
5.0

Quick and simple process

Lyndon Y. 
Rating:
2.0

They overcharged my rental fees and inaccurately recorded the return date/time.

Skylar S. 
Rating:
1.0

I returned with same amt of gas I got it at and was charged 70 bucks for fuel, will never use U haul again, will let everyone know to not use Uhaul

Shelley W. 
Rating:
1.0

When I dropped the vehicle off, the staff member told me to leave the key on the front desk and she would do the check-out in a moment. She said I could leave, so I did. They didn't process the closing of the contract until the next day and they charged me for 71 km when I only used 20. I didn't take a picture of the odometer at the beginning or end of my rental but apparently I should have. When I called to dispute the extra charges I was told that a manager would follow up the next day but I didn't get a call. Either they put a false reading of the km on my invoice or someone else drove that van in the afternoon after I dropped it off and it was charged to my account.

Cindy E. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Just make sure you put more gas in than when you took the vehicle otherwise they will charge you a gas fee! I put gas in on my return, but apparently not enough.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Super fast check in

Heather N. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Bhargava D. 
Rating:
4.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Great customer service I would definitely recommended.

Mohammed A. 
Rating:
4.0

Customer did not leave a comment.

Lorie M. 
Rating:
5.0

Great price and convenient for a quick job!

Lara P. 
Rating:
5.0

Have the vehicles clean and warmed up in the winter.

Peter T. 
Rating:
5.0

One of the nicest uhaul locations I've ever used

JOHNARTHUR H. 
Rating:
5.0

It was smooth and easy process. Thank you

JARED S. 
Rating:
5.0

I thought the person helping my dumb ass figure out how to navigate the online self services was amazing! Thought was up ish creek without a paddle, but the after hour attendant got keys in my hand in no time!

jacob G. 
Rating:
5.0

Everything was low-stress, relaxed, easy to locate, and well-maintained.

Marc Z. 
Rating:
5.0

Two things - in the winter please put an ice scraper in the cab, and secondly, the floor of the cab can be quite slippery when snow gets on it. I would suggest corporate UHaul change design of cargo area floor on their trucks to the diamond pattern material rather than slippery smooth metal.

Vincent D. 
Rating:
3.0

The staff were very good but the vehicle was unsafe. It was a very rainy day and the driver's side windshield wiper did not work. It continually got stuck on the side mirror. It was a very scary Ron from Guelph to Burlington and back!

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Austen V. 
Rating:
5.0

Customer did not leave a comment.

Sierra L. 
Rating:
5.0

The rental was quick and easy.

Grace K. 
Rating:
3.0

Customer did not leave a comment.

dawn D. 
Rating:
5.0

Staff at this location, were very helpful. Even stayed a few minutes late to allow the return of the van.

RonaldP H. 
Rating:
5.0

Rey happy with our UHaul van rental. The service was excellent and the van was there for our pickup, ready to go. Will definitely use this location again!

KARENE S. 
Rating:
5.0

The lady at the counter was very nice and helpful

Andrew M. 
Rating:
5.0

Everything went very smoothly!!

Meghan C. 
Rating:
1.0

Overcharged and took weeks to get a refund, the head office staff was rude and disrespectful. Never again with Uhaul!

Jungyung C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADALI A. 
Rating:
4.0

Recommend snow brushes are offered to those renting in snowy weather. Truck front window and hood were snow covered and I use my sleeve to remove (not end of world but a snow brush would have been nice). Also recommend you tell drivers if the speedometer is in MPH - We are so accustomed to KM/HR in Canada we don't realize it until several minutes into driving. Thanks

N-DEAN P. 
Rating:
5.0

Customer did not leave a comment.

XIAO Y. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

Good experience but a sign next to the sidewalk noting that it's a U-Haul location would be helpful, kinda hard to find.

Alexander O. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Ensuring that gas level indicated on paper is what's in the tank for real.

Mutaz S. 
Rating:
5.0

Customer did not leave a comment.

ALVARO C. 
Rating:
3.0

No comments

Shah A. 
Rating:
5.0

Customer did not leave a comment.

ERNESTANDRES H. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Everything was great, except for some liquid (conditioner/shampoo..? from previous customer) that was on the floor inside the truck when we were loading it made it for a bit of a hazardous condition (slippery) . We cleaned it ourselves before continuing.

Gabriela M. 
Rating:
4.0

The u haul app is terrible.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

R G. 
Rating:
4.0

Site was closed when I dropped off - no clear signage or procedure for drop off, which for me was fine, but for others might be less so.. Also I am missing a set of (orange) storage lock keys. Wonder if it fell down, under seating somewhere as my bag did drop to the floor once with some items spilling out... Please call me at 416-452-9417

PEDRO C. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

RAFAL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
No reviews have been submitted for this location.

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