Customer Reviews for Some Place Safe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Some Place Safe Self Storage

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Randy T. on

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Dip S. on

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shawn r. on

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Zhenhua X. on

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sara m. on

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Tim S. on

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bruce h. on

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Booking online was terrible. The booking was changed twice without notifying me. Thank goodness I called the location the day before to confirm and got it sorted. Won’t book online again.

Cesar C. on

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Ralph D. on

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Arthur e. on

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Mary N. on

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Simon D. on

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Heather M. on

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Carleigh C. on

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No real complaints! Truck we ordered was ready right when it should have been. Clean, great condition, easy to use. Friendly staff.

Charles W. on

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Peter S. on

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Norman R. on

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Bruce D. on

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Truck cargo area had a very strong smell of garbage. Otherwise no issues.

Violet R. on

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David P. on

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Mark R. on

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Jaime R. on

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Excellent Costumer Service!

Alan T. on

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Mathew G. on

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Only issue we had with the truck was that the front tires were very bald. Seemed unsafe.

Peter S. on

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Donna S. on

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Good experience. The quoted amount of gas was incorrect. I took picture to show under 3/4.

Rob M. on

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Ordered a moving truck 10Ft on-line, and it ended up not being available at pick-up and was stuck with a VAN. Not impressed. The girl was incredible in helping out, but had no vehicle to offer. I had to go else where to rent a truck. NOT IMPRESSIVE

Jessica L. on

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Make the unit easier to find when picking up keys.

Chris H. on

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Jack B. on

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Shawna C. on

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Steven N. on

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JOhn D. on

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Great staff at this location!!!!!

Laughlin C. on

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frank s. on

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Abby N. on

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Steve L. on

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Frank B. on

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Donna S. on

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Great experience

Joshua P. on

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Very efficient and helpful staff. A+

Rachael O. on

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Awesome and quick service. Friendly staff to assist:)

Kathleen V. on

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I left a single cardboard box in the cargo area - called the next day this location was open to remove it - was charged $25 for a clean up fee anyways.

tim h. on

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Jaden Transport I. on

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Wasn't much fuel Should be full filled but there was only 1/4 And saying 30 miles to End

Edmund C. on

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Helen S. on

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Trevor B. on

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Kirk E. on

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Was great.,last minute move and staff helped out no problem. Good job guys

Michael B. on

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Dropped off keys after closing hours. The inside of the office looked good from the outside.

MICHAEL L. on

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JOhn D. on

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Service was exceptional!!!

Mark N. on

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Worst experien e every with uhaul try is not availble when booked weeks in advance 0

Jared D. on

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paul l. on

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Hollie R. on

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Barbara S. on

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The van is high off the ground, have a stool available to use as a step into the vehicle.

David S. on

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Service was excellent, from initial inquiry to returning the truck. No delays or surprises.

Sheena P. on

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They lied and overcharged me. I've heard of this happening to a friend at this location before. Head office stepped in and made thm pay him back. Looks like I'll have to do the same.

Kevin S. on

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David G. on

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WILBUR V. on

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I didn't do the drop off so can't comment on rating. Rated average since the form doesn't allow the

Michael K. on

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Nothing. Overall good experience.

Cameron B. on

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For self-serve pickup, mention somewhere that the parking lot is around the back, with access off of York Road.

Marnie B. on

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ROSALIND M. on

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Cathy M. on

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mary t. on

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No one was available to get our drop off receipt or check the truck even though the place was not closing for 30 minutes.

Karol M. on

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JACQUELINE G. on

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Excellent service

Pearl V. on

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Gas wasn't where it was supposed to be so I had to take a picture of the gauge and return to the office so that took more time than I had. Also the van was smelly and there was some unknown liquid spilt on the floor. The attendant gave me blankets to use which was good but it was still smelly.

TANIS L. on

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Randy T. on

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Howard M. on

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No suggestions at this time.

Brenda R. on

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the truck sounded like it was about to breakdown but maybe that is its normal sound.

patrick b. on

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Melody F. on

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1) Provide a user guide for the vehicle. (I never did find out where the hazard light button was.) I asked about the manual in the centre before I left, and the woman came to help me look but we couldn't find any manual. It would have been helpful for figuring out how to lift the rear doors too (I wasn't sure if they were hydraulic or manual). 2) Change your boxes--I bought and used the dish kit and when the mover lifted the box up, the handle ripped. Luckily the box did not fall--I bought the box specifically to carry my mother's best china in, rather than using banana boxes. Next time, I will used banana boxes as they are made with much stronger cardboard. Otherwise, I was very happy with the truck and with the great courtesy and caring of the people working in the office. I would rent from this location again. Thanks! M Flook

prashantkumar p. on

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First i talked to customer service representative, she was rude to me....she told me she has truck before for my rental...truck was so costly....i said i am on foot so i can't give my credit card no...within 30 min i will reach at location and give my credit card no. Overthere...so she said oh now we don't have truck spot....its gone....so meanwhile walking i gave my credit card no. And she said she has truck now.....and so i booked......after going at u haul facility i saw 7-8 another truck with U-Haul van were there too...i asked for van as i have very small luggage...she denied there....so i agree with bigger truck too....price i paid $150...which i usually pay $60....i am regular customer with U-Haul too.....thanks.

Taras H. on

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Mohammed S. on

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Chris C. on

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All was great about the location. My only suggestion would be the layout of the online return process. If there was a rundown of the process to start, I wouldn't have been in and out and to the drop box, and then back to the truck... only to get back in, and then learn I needed to get back out, etc.

Jacqueline G. on

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Excellent service. Easy and professional love this location too

JOHN B. on

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everything went smoothly and we have booked another truck for Wednesday

Michael T. on

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Very friendly and easy to deal with

katie c. on

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Craig P. on

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I was impressed by the friendly and efficient staff.

Gary Y. on

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The inside of the cab was very dirty: spilled drinks, etc. which we cleaned before and after our trip.

Paul C. on

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peter b. on

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The first U-Haul place we went to return the truck told us we could not return it there! She was rude and not helpful in the least. It was an after hours drop off and she would not allow it. I found this rather stupid. I was forced to drop the truck off at this 2nd location.

Kerry P. on

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Great Staff. Quick service both checking-out and checking-in

Greg M. on

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Great price, close location, friendly staff and accommodating. Will go there again

Carlos L. on

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murry c. on

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No suggestions. Kara's service was excellent.

BRENT D. on

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Dirk K. on

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Would have been more convenient to be able to use location at our end of town (plus saving on mileage). When booked, automatically assigned this location--no offer to bring a truck over, nor option to choose a different vehicle that was available at that site.

Mariah D. on

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You're after hours pick up is very confusing. You should put signs on the store to somewhat explain the process on how to obtain the rented vehicle.

Nadeem A. on

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Contract number: 28190733 I have used the U haul service and the actual charge was 56.93 (receipt attached). However, I find a wrong receipt today for 90.79. Please correct the overcharged bill and send me the revised one. I have used first time the uhaul service and you guys are giving unnecessary stress to the customer so that I have to spend time in contacting your office. Please do the needful and update me with the right bill. Thanks,

Elizabeth A. on

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It is hard to see from the street. We missed it completely on Victoria which is the better entrance. We saw vans parked along York but it's very hard finding the office within this converted larger space. Better signage is a must.

Devan H. on

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Had changed my drop off location which was NOT processed by Pick up loc.....when I was told it was....However, the people at 199 Victoria were very helpful and it turned out OK....

Adam D. on

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Received extra bill for service that was over $110 above the actual cost. The contact email that was received was different on three different emails and two of the three werent working to contact service to fix the cost issue.

Kevin M. on

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You were very helpful and accommodating with my last minute rental request, thank you.