Customer Reviews for Some Place Safe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Some Place Safe Self Storage

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DAVE D. on

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The person who first served me first was a bit testy. It was the first time I used the mobile app. I thought I had reserved a truck for that day but somehow I entered an older rental by mistake. I only rent from this location. Anyway, she dressed me down and embarrassed me in front of the other staff. Another employee took over her station and was very helpful but no apology from either.

Hemal L K. on

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Andrew G. on

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karen f. on

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Elizabeth G. on

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It is kind of an odd location and easy to miss if you didn't check ahead of time. Truck was clean. It seemed like it was a jerky ride in the cab but judging by the excellent condition of all of our belongings on all four of the trips we made I think our uhaul truck rental was an excellent choice and the price was very reasonable. Furniture pads are a must. We stacked furniture on top of each other with the pads in between.

Mathew A. on

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Dan K. on

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1. Location: Was extremely hard to do a post-trip vehicle check as the uHaul parking was not lit at night (almost total darkness). 2. Equipment Cleanliness: Even though the Cargo space was clean, the floor mats in the cabin were dirty. 3. Customer service Representative (at the counter): She was almost hostile because I mentioned that I could not read the print, as it was very small (as small as as FINE-PRINT - probably not larger than Font Size 6 or 7).

Michelle A. on

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chris c. on

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tricky parking lot

Michael S. on

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Grant W. on

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The 20’ truck I used is misaligned and the truck veers right. It’s worse when the truck is loaded.

MIke L. on

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Parking challenging for trucks.

Katherine D. on

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Everything was good overall, the one thing that ended up being confusing is it wasn't clear whether the vehicle took gasoline or diesel (since it was a model that could have been either), and there was no sticker etc. anywhere on or in the vehicle to clarify. It might be beneficial to have some sort of clarification for vehicles where this may come up.

Joe A. on

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The pick up location was great. The drop off location was great. If it wasn't for the rep that called me (out of Windsor) I would have canceled and found another way. The overall experience of dealing with U-Haul was so bad I am in the process of buying a $5000 enclosed trailer so that I will never be at the mercy of this company again. An absolutely miserable experience for such a simple move.

Donna S. on

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Michelle G. on

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We rent from this location serval times a year and have done so for 6 years. Their services is exceptional. Thank You Some Place Safe Storage / Uhaul

Erica W. on

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Desmond O. on

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Appreciated the favourable calculation of the best rate based on our actual mileage driven. Thanks.

Kirk S. on

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Nikki t. on

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ANTHONY P. on

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Deanna A. on

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Sara F. on

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Tony W. on

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I use your apps to return the rental truck, I entered all information as required. However, it was scaring me at the end, I was informed that the charging was almost $14,000. I repeat couple of time and entered all information very carefully, the result was the same. Due to the returning office was closed and I spend almost an hour to communicate with customers service to solve the problem. I will never use this apps for my future rental.

Vaughn M. on

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Patrick S. on

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We dropped off the truck after hours so we didn’t have to speak to anyone. The lot was well lit though and the key drop off was easy to see.

Brit H. on

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Catherine C. on

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Jennifer H. on

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Smooth, flexible and seamless - those are the 3 words I would use to describe my experience renting a truck from this place. I have been renting twice a year for 8 years without any issues.

John H. on

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DONNA L. on

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frank d. on

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in and out in less than 5 minutes, what more can you ask for!

gordon w. on

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Jayne D. on

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Everything was perfect. Great service, super easy and very convenient. I’ll be back for sure.

mike w. on

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Jose M. on

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Excellent service. 100% satisfied??

Dawn K. on

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Be more clear about the cost of rental. Whats included. I got a much bigger bill than I was anticipating just driving across the city and I had to put gas in as well!! In total it cost me $90 to take one load of garbage to the dump and pick up some new beds!! I would have just waited for my step dad to be available if I had of known it would cost that much!! The $39 sign on the truck is misleading!! Expecially when my bill shows clearly there were "other rental fees" added onto it!! I wont be using this service again. Very disappointed in the dishonesty

colin m. on

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Appreciated the best rate guarantee! Service was great, and the vehicle ran well. Good value, would highly recommend. Thank you.

PETER T. on

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Friendly, easy to work with. Van was in excellent condition and easy to drive.

Linda P. on

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kareem a. on

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Pat L. on

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rob a. on

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mark h. on

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John V. on

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Carol C. on

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Nothing. You made my move that much easier. We were in and out quickly and pleasantly.

David E. on

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debbie s. on

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peter m. on

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Amazing staff, clean trucks.

Allen B. on

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Only talked to them by phone. Helpful, customer friendly and accommodating. Dropped the truck off after hours using drop box.

Bruce P. on

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if one is going to trust you with their credit card information then you should charge what was discussed rather than Fiction. I will use any other truck rental company instead of you in the future and I know a thousand bucks a year doesn't make much difference to you guys but it's the only way I can signal my disappointment and disapproval

Bill M. on

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Lawrence L. on

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Nothing

Terry S. on

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Brenin E. on

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I have never had a better experience with getting a moving truck/moving supplies/storage than I have with Some Place Safe. I'd recommend them to anyone who is moving. They are beyond accommodating.

Jordan H. on

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Ensure the customer knows all the fees associated with returning the vehicle- including extra gas fees if the vehicle is not filled.

Beverly m. on

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Very friendly staff

Darrin p. on

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Great customer service and very helpful staff- thank you!

RODNEY M. on

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Emily A. on

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wendy c. on

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Storage pwrson took key. No uhaul stash on site

Donna S. on

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Good experience. Gas quoted was incorrect. It had less than explained

Terry S. on

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Randy T. on

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Dip S. on

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shawn r. on

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Zhenhua X. on

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sara m. on

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Tim S. on

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bruce h. on

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Booking online was terrible. The booking was changed twice without notifying me. Thank goodness I called the location the day before to confirm and got it sorted. Won’t book online again.

Cesar C. on

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Ralph D. on

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Arthur e. on

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Mary N. on

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Simon D. on

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Heather M. on

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Carleigh C. on

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No real complaints! Truck we ordered was ready right when it should have been. Clean, great condition, easy to use. Friendly staff.

Charles W. on

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Peter S. on

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Norman R. on

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Bruce D. on

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Truck cargo area had a very strong smell of garbage. Otherwise no issues.

Violet R. on

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David P. on

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Mark R. on

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Jaime R. on

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Excellent Costumer Service!

Alan T. on

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Mathew G. on

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Only issue we had with the truck was that the front tires were very bald. Seemed unsafe.

Peter S. on

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Donna S. on

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Good experience. The quoted amount of gas was incorrect. I took picture to show under 3/4.

Rob M. on

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Ordered a moving truck 10Ft on-line, and it ended up not being available at pick-up and was stuck with a VAN. Not impressed. The girl was incredible in helping out, but had no vehicle to offer. I had to go else where to rent a truck. NOT IMPRESSIVE

Jessica L. on

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Make the unit easier to find when picking up keys.

Chris H. on

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Jack B. on

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Shawna C. on

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Steven N. on

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JOhn D. on

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Great staff at this location!!!!!

Laughlin C. on

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frank s. on

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Abby N. on

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Steve L. on

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