Customer Reviews for Some Place Safe Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff person working this location was beyond excellent

Rating:

5.0

Such a wonderful experience at drop off. The customer service and cleanliness of the facility are second to none

Rating:

5.0

The truck was very clean. Not sure if one is available on site, but a scraper would have been useful as we brought our own.

Rating:

4.0

Next time, tell the customer that the 10' truck uses miles/h on the dashboard. The km/h is there, but the numbers are small and faint. At first, we didn't realize that the large numbers are miles. Without Google map speed detection, we might have gone too fast.

Rating:

3.0

My helper banged their head on a metal bolt(?), and it was fairly painful. If someone could put a rubber stopper on it, that would be helpful. It was right over the back door in the middle, but more on the passenger side. The people very nice, it's just the access to the office after returning the truck was confusing because my son picked the van up and I returned it.

Rating:

4.0

I dropped vehicle off after hours so can not comment on the facility. Staff was friendly when I advised them of the vehicle condition and my poor experience with the pickup location

Rating:

3.0

U-Haul is renting uninspected death traps. Within 20 minutes of being on the road the steering went, then the brakes, then the tire blew, these things don’t just suddenly go. Fortunately this happened when we were going slowly turning a corner, otherwise it could have been an absolute catastrophe. Clearly no inspections or maintenance are done on these vehicles. Sat 2.5 hours on side of road with small children, 2 small dogs and hired moving hands for them to send a tire guy to change tire, calibre basically fell off when he removed tire, so he could confirm that it wasn’t drivable. Sat for another 2 hours waiting for a tow truck. Another hour to new location. Moving isn’t stressful enough without all this crap, what should have been a 2.5 hour move turned into a 8 - 9 hour move. And having to pay 4 times the amount to the people we hired to help lift things as we are seniors. Still waiting to hear back from someone at U-Haul to make this right. Don’t walk, run the other way from this company

Rating:

5.0

It was a last minute reservation, as the website reservation failed, for whatever reason, and they accommodated us without hesitation. Thank-you so very much! My only complaint was the inability to take debit Visa.

Rating:

5.0

Easy, helpful and friendly U-Haul operation in Guelph. We will definitely use them again for our next move. Thank you!

Rating:

5.0

The passenger seatbelt did not work but I didn’t realize until I picked up my husband

Rating:

2.0

They did not close my contract til 2 days after I dropped it off. I was wondering for those days if I would be charged for extra days and had to contact your service desk.

Rating:

1.0

The uhual trucks are parked in a different lot location and that is not clear at all through the app. Mobile app pickup does not work at all and I had to wait for a customer service rep to help me check-in in person

Rating:

3.0

I was charged more for km range. I was charged for more kms than what I actually drove. 5 extra kms more.

Rating:

5.0

Everything was great! Staff and service at this location was perfect.

Rating:

5.0

very friendly staff

Rating:

2.0

Pick up instruction difficult to understand.. not being notified about blankets not being available when picking up the truck furniture got scratched

Rating:

4.0

My experience with this location has be great and the staff is wonderful.

Rating:

3.0

Too dark, no lights for the after hours. Poor signage causing lots of time to find the right place.

Rating:

4.0

The staff were very helpful.

Rating:

4.0

Again, the people at the stores were MUCH better than anyone I spoke to on your customer "service" line. If you just allowed people to work through the store operators I would have had a great experience.

Rating:

5.0

Thank you for your assistance. It was easy and affordable when moving

Rating:

5.0

perfect

Rating:

4.0

The fuel tank was not completely full prior to me driving it meaning I ended up paying $44 for only driving 100km (27L).

Rating:

3.0

I ordered moving blankets with my reservation and I found out at time of pickup that they didn't have any. A little notice would've gone a long way instead of being hung out to dry at game time. Also it's bizarre that there are no straps in the truck for tying things down. Seems like an obvious feature a moving truck would have, and would've been useful and appreciated.

Rating:

5.0

The lady was polite and helpful. I'm satisfied with the service provided at this location.

Rating:

1.0

BE THERE FFS

Rating:

3.0

You changed my pick up location to further away from my packing/loading location. This in turn caused me to have to May additional mileage fee. No one at the drop off location to speak to in order to dispute. Will not use UHaul again due to this.

Rating:

5.0

All ways good! Fast and convenient! Thank you!

Rating:

5.0

Excellent service, great truck

Rating:

4.0

Someone had left a dirty paper towel in the back of the cab. We just left it there, but I would not say it was perfectly clean because of that. There was also a baseball cap which we put behind the seat. The van and ran pretty good although there was a few clunks in the transmission, so maybe I need some transmission fluid or something

Rating:

1.0

You guys charged me for three days even after I returned the uhaul after a day. First they claimed that I never returned the uhaul. When I raised a complaint, they found it within 30mins. But nothing happened. Spend 10-12 hrs with customer support to use uhaul for 7 hours. Worst service of any kind I have ever used in my life. Left multiple voicemails because no one ever answers or returns any call, at any time of the day/week. Still waiting to get my return till tomorrow before I dispute it with my credit card provider. Because you guys are doing borderline illegal stuff.

Rating:

5.0

Very pleasant, helpful people

Rating:

5.0

Amanda was amazing. Friendly, helpful and I'd go back to her again when needed (probably next year!). Thank you for such an easy experience. To Improve: I've never been able to not find something to help for improvement. It was really very simple. Cheers.

Rating:

4.0

Need to service the trucks more frequently. The trucks steering was all over the place. Engine had several concerning ticks and noise. 20ft truck used extra gas due to the condition of the engine and front end

Rating:

5.0

Just don't change.

Rating:

5.0

Even though I refilled the fuel before returning the truck upto the level I received while picking up the truck still I have been charged wrongly for fuel amount in my final invoice after handing over. I mailed this concern as well but no response is received till now.

Rating:

3.0

Please tell your staff to smile for the first customer of the day, that may change everything.

Rating:

5.0

Fantastic customer service - had a few issues and they were well handled.

Rating:

5.0

the system of having a partially filled tank and having to leave it at that level makes it difficult to estimate how much to add. Much easier for the customer to go from full tank to full tank

Rating:

3.0

your advertised price did not match what I paid

Rating:

5.0

I have rented twice from this location. The staff is always friendly. The vehicle I request is always there and in good condition. I will definately recommend. So easy and affordable.

Rating:

5.0

The truck had zero gas when I picked it up…I was worried if I would even make it to the gas station.

Rating:

5.0

Most spotless van I've used and seamless U-Haul experience I've had. A very pleasant experience.

Rating:

5.0

Excellent experience overall.

Rating:

5.0

The whole process - booking online, pick up and drop off - was seamless. Thank you.

Rating:

2.0

Very happy trouble free experience. We all love those. PS: There was an additional charge of 16 cents. 16 cents, really. Wild.

Rating:

1.0

After booking online and visiting the location (25 Clearview) twice and told both times yes, no problem, that truck will be there ready for us. Arriving Saturday morning with my 2 helpers, no truck, staff phones his boss, no answer, told to drive across town to Speedvale location, get there and told to drive back across town to 199 Victoria. Terrible experience.

Rating:

5.0

The lady at the drop off location was extremely pleasant and it showed she like her job. She was helpful and accommodating!! She was in count when I walked in. This is the type of customer service you should expect from this company!! Amanda great job!!!!!

Rating:

4.0

Idk, it is still quite expensive in total. Can you be a little cheaper on the mileage fee?

Rating:

3.0

Alternate option through the online check ins for those without a licence. It’s one thing to find a driver for a truck as someone without a licence but I found myself stuck when my truck was full and I couldn’t move into my unit I had reserved because personally I don’t have a licence to finish my check in so I had to spend double the advertised price of the truck just to extend my time so I could move into my reservation the following day. Ended up costing me like $80 more then it should have I feel.

Rating:

5.0

When checking in upon return (after hours), couldn’t share my location despite having location services turned on on two different devices

Rating:

3.0

I had rented a furniture dolly and it was not in the rental truck at pick up which I indicated on the pick up check in and showed proof that it was not there with a photo. This not only made our move more difficult but I was still charged for the retal of the furniture dolly even though I was not provided with it.

Rating:

5.0

N/A

Rating:

5.0

Excellent experience

Rating:

2.0

It was very, very hard to actually find the office from the parking area. A better location instruction, a better sign to follow from the rental parking area [at 490 York Road]; The fact that when I went on-line and could not be offered ALL sizes of vehicles was a bit frustrating. However, even with all these factors: the staff was very nice, friendly and accommodating.

Rating:

4.0

Your vehicle return app should allow users to attach images from there photo collection instead of just restricting use to the camera only. I took a bunch of pics of the vehicle and odometer and left the return site. The app wouldn’t let me attach them. Only would accept Live Photos.