Customer Reviews for Some Place Safe Self Storage
(U-Haul Neighborhood Dealer)

1,363 reviews

199 Victoria Rd S #H1   Guelph, ON N1E6T9
(York and VIctoria)

(519) 829-3897

Location Hours

  • Mon: 9 am - 5:30 pm
  • Tue: 9 am - 6 pm
  • Wed-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 829-3897

199 Victoria Rd S #H1
Guelph, ON N1E6T9
(York and VIctoria)

Services at this Location:

Location Hours

  • Mon: 9 am - 5:30 pm
  • Tue: 9 am - 6 pm
  • Wed-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
2.0

It was very, very hard to actually find the office from the parking area. A better location instruction, a better sign to follow from the rental parking area [at 490 York Road]; The fact that when I went on-line and could not be offered ALL sizes of vehicles was a bit frustrating. However, even with all these factors: the staff was very nice, friendly and accommodating.

beverly M. 
Rating:
4.0

Your vehicle return app should allow users to attach images from there photo collection instead of just restricting use to the camera only. I took a bunch of pics of the vehicle and odometer and left the return site. The app wouldn't let me attach them. Only would accept Live Photos.

Lawrence David R. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Marcy R. 
Rating:
5.0

Customer did not leave a comment.

FAJAR S. 
Rating:
3.0

The van had grease in the back when we picked it up and garbage in the cab. Had to lay down plastic drop sheets before loading.

Carla A. 
Rating:
5.0

NA

Benjamin C. 
Rating:
3.0

-Ensure that both doors can be opened from the outside of the vehicle. -Don't add an inexplicable charge of 400 dollars and avoid contact with the customer to resolve. -Don't take reservations for a certain size truck and inform the customer they can't have it the day before -Don't take reservations for one way travel and then inform the customer it must be two ways the day before.

Nigel W. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

Great customer service 👏.

Asaad A. 
Rating:
5.0

Customer did not leave a comment.

RonaldR L. 
Rating:
5.0

Quick and simple process

Lyndon Y. 
Rating:
2.0

They overcharged my rental fees and inaccurately recorded the return date/time.

Skylar S. 
Rating:
1.0

I returned with same amt of gas I got it at and was charged 70 bucks for fuel, will never use U haul again, will let everyone know to not use Uhaul

Shelley W. 
Rating:
1.0

When I dropped the vehicle off, the staff member told me to leave the key on the front desk and she would do the check-out in a moment. She said I could leave, so I did. They didn't process the closing of the contract until the next day and they charged me for 71 km when I only used 20. I didn't take a picture of the odometer at the beginning or end of my rental but apparently I should have. When I called to dispute the extra charges I was told that a manager would follow up the next day but I didn't get a call. Either they put a false reading of the km on my invoice or someone else drove that van in the afternoon after I dropped it off and it was charged to my account.

Cindy E. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Just make sure you put more gas in than when you took the vehicle otherwise they will charge you a gas fee! I put gas in on my return, but apparently not enough.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Super fast check in

Heather N. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Bhargava D. 
Rating:
4.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Great customer service I would definitely recommended.

Mohammed A. 
Rating:
4.0

Customer did not leave a comment.

Lorie M. 
Rating:
5.0

Great price and convenient for a quick job!

Lara P. 
Rating:
5.0

Have the vehicles clean and warmed up in the winter.

Peter T. 
Rating:
5.0

One of the nicest uhaul locations I've ever used

JOHNARTHUR H. 
Rating:
5.0

It was smooth and easy process. Thank you

JARED S. 
Rating:
5.0

I thought the person helping my dumb ass figure out how to navigate the online self services was amazing! Thought was up ish creek without a paddle, but the after hour attendant got keys in my hand in no time!

jacob G. 
Rating:
5.0

Everything was low-stress, relaxed, easy to locate, and well-maintained.

Marc Z. 
Rating:
5.0

Two things - in the winter please put an ice scraper in the cab, and secondly, the floor of the cab can be quite slippery when snow gets on it. I would suggest corporate UHaul change design of cargo area floor on their trucks to the diamond pattern material rather than slippery smooth metal.

Vincent D. 
Rating:
3.0

The staff were very good but the vehicle was unsafe. It was a very rainy day and the driver's side windshield wiper did not work. It continually got stuck on the side mirror. It was a very scary Ron from Guelph to Burlington and back!

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Austen V. 
Rating:
5.0

Customer did not leave a comment.

Sierra L. 
Rating:
5.0

The rental was quick and easy.

Grace K. 
Rating:
3.0

Customer did not leave a comment.

dawn D. 
Rating:
5.0

Staff at this location, were very helpful. Even stayed a few minutes late to allow the return of the van.

RonaldP H. 
Rating:
5.0

Rey happy with our UHaul van rental. The service was excellent and the van was there for our pickup, ready to go. Will definitely use this location again!

KARENE S. 
Rating:
5.0

The lady at the counter was very nice and helpful

Andrew M. 
Rating:
5.0

Everything went very smoothly!!

Meghan C. 
Rating:
1.0

Overcharged and took weeks to get a refund, the head office staff was rude and disrespectful. Never again with Uhaul!

Jungyung C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADALI A. 
Rating:
4.0

Recommend snow brushes are offered to those renting in snowy weather. Truck front window and hood were snow covered and I use my sleeve to remove (not end of world but a snow brush would have been nice). Also recommend you tell drivers if the speedometer is in MPH - We are so accustomed to KM/HR in Canada we don't realize it until several minutes into driving. Thanks

N-DEAN P. 
Rating:
5.0

Customer did not leave a comment.

XIAO Y. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

Good experience but a sign next to the sidewalk noting that it's a U-Haul location would be helpful, kinda hard to find.

Alexander O. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

Ensuring that gas level indicated on paper is what's in the tank for real.

Mutaz S. 
Rating:
5.0

Customer did not leave a comment.

ALVARO C. 
Rating:
3.0

No comments

Shah A. 
Rating:
5.0

Customer did not leave a comment.

ERNESTANDRES H. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Everything was great, except for some liquid (conditioner/shampoo..? from previous customer) that was on the floor inside the truck when we were loading it made it for a bit of a hazardous condition (slippery) . We cleaned it ourselves before continuing.

Gabriela M. 
Rating:
4.0

The u haul app is terrible.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

R G. 
Rating:
4.0

Site was closed when I dropped off - no clear signage or procedure for drop off, which for me was fine, but for others might be less so.. Also I am missing a set of (orange) storage lock keys. Wonder if it fell down, under seating somewhere as my bag did drop to the floor once with some items spilling out... Please call me at 416-452-9417

PEDRO C. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

RAFAL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Loved that I could just create an account and then reserve the van on line. When I went to pick it up and drop it off, staff very friendly and helpful.

HEATHER L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

The staff were very friendly, the van was clean and ran well. Perfect experience, many thanks. Well done!

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

RAJEEV L. 
Rating:
3.0

Having the gas tank filled to only 3/4 makes it awkward to return with the same amount of gas. All vehicles should have a full tank of gas when picked up.

daniel B. 
Rating:
5.0

No issues with drop-off. Quick and easy.

Elena N. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

The interior of the vehicle was clean but he windshield was full of dead bugs and one of the wipers needs to be replaced.

Miguel B. 
Rating:
5.0

Great customer service

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
4.0

Smooth pick up and drop off after hours.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Emily I. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Always good service!

Rodney M. 
Rating:
3.0

Customer did not leave a comment.

LARRY V. 
Rating:
1.0

i was seriously overcharged. the blankets i ordered werent in the vehicle and was charged anyway. they even said i returned the blankets that never existed which means they never checked the truck. the milage was way off and wouldn't let me input the correct milage even with photo evidence. no one has bothered to contact me, so unfortunately the customer service is nearly non existent. i'm so disappointed in the way this experience has gone and wouldn't be recommending uhaul to anyone i know.

Liv G. 
Rating:
5.0

At the after hours key drop off I was a bit confused. I wondered if I was supposed to go through the drop off steps at the ‘share' web page. The person at the front desk made no mention of it, but the sign on the drop box made me think I might have missed something.

Ian N. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
4.0

Thanks! Easy to use, no delays and friendly staff. I will be using them again

JUDITH C. 
Rating:
4.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

Was a smooth transition. Pre booked on line just needed credit card when I arrived. Thank you for making a stressful move less stressful.

John B. 
Rating:
4.0

They made it easy to drop off on a Sunday when this business was closed.

Donald A. K. 
Rating:
4.0

Customer did not leave a comment.

Roland M. 
Rating:
4.0

So much better than the last location - Well Done!!!!!!!!!

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

russ J. 
Rating:
4.0

While I dropped my truck off on July 16 only 6 hours after renting it , no one could still find my info and the system once again failed , the truck wasn't logged back in until the next day Uhaul needs some serious QA on their systems

Brian K. 
Rating:
4.0

This location was amazing, the front desk person was able to give me a key make sure everything was good and even put it so I could bring the uhaul back to the same location as I picked up.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

penny W. 
Rating:
5.0

Customer did not leave a comment.

Hossein M. 
Rating:
5.0

Great crew , efficient, knowledgeable, return calls quickly.

Dianne T. 
Rating:
4.0

Customer did not leave a comment.

Polly S. 
Rating:
4.0

Have truck pick up where I requested. I have rented 3 times in the last 2 months. I could not pick up a truck where I requested. Extra aggravation. More stress during the moves

Ken C. 
No reviews have been submitted for this location.

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