Caroline and Meghan are great. They're very kind they keep the smiles going all day long! Highly recommend this facility. Great work ladies!!!!!!
T N T D.
Customer Reviews for Somersworth Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing they were very helpful
Paula K.excellent service.
ROBERT A.Always a pleasure renting from somersworth storage. Kind, courteous, professional. All you could ask for and more. Smells great in there too!
T N T D.It was convenient, but dollie was old, rubber pieces were missing/broken.
Tia M.Quick, professional, courteous service.
Ralph M.This was the cleanest, friendliest Storage/U-Haul facility I've ever been to! Kudos
Dennis J.Fix AC and clean off sticky seat adjustment handles.
Katrina P.Nothing. The location manager is SUPER, the equipment is spotless and check-in/check-out is quick.
JOSEPH S.Everything was great!
Robert H.Gas tank was quoted as being at 3/4 full. Upon departure at pick up, saw that it was indeed only half full.
Michael P.The pick up your truck process through the app was terrible. I arrived at 7:30 and didn't get out on the road until 8:08. The app shut down on me twice and then the online agent needed more verification information. And pictures of my license which could have been provided before the pick up in order to save time. Then the agent needed a phone to call someone to verify I was the one renting the truck. Awful process. Never again!
Michael P.Vehicle was ready as reserved and the Manager was knowledgeable and pleasant. I used the app to return the vehicle and it worked well. Thanks!
Daniel D.The staff at Somersworth Storage could not have made my rental experience any easier! Will definitely recommend and continue to use Somersworth Storage for U-Haul rentals.
Mike R.The professional staff make the U-Haul rental experience a dream. Quick in,out and return. Two thumbs up to the team at Somersworth Storage 👍👍
Mike R.The managers at this location are wonderful people. They are very helpful.
harry T.Just continue to hire people like Megan that went above and beyond for me. I was moving but didn't have anyone to help and felt overwhelmed. She showed sincere empathy of my situation. She called around to see if anyone from specific companies might be able to help me with donating some of my items to helping me move & discard items, even before I got there to the storage unit! She just was proactive saying "anything we can do to help" and it showed in her actions. I also love that you allow your pets there who also make it feel less stressful when you have so much to do. Thank you again Megan, you really made feel seen and heard as a person. You are an asset to this company. I will be sharing this experience with others. I hope the company knows what an amazing employee you are! Take care and God Bless.
Rachelyn T.Very personable and easy to work with.
Grace S.I don't know except just keep it up.
Harold S.Still waiting for my receipt.somersworth storage been 24 hrs.since return van
Richard P.Wonder experience.
jennifer L.Friendly service. Easy pick-up and return. The truck was clean and easy to drive.
Richard T.Lower The One Way Driving To A Few Hundred Dollars.
amanda K.Make it easier to rent things, all I got was a appliance dolly and had to give two references including all my information
Craig B.The brand new cargo van steered like an old 70s large vehicle. Disappointing on the manufacture of the van.
Elizabeth M.The staff was very friendly and helpful
James B.First visit to this location. We bought a freezer at Home Depot and didn't want to wait for delivery. Customer service was spot on both friendly and to the point. This will be our go to UHaul location from now on.
Jeffrey C.Employees were very helpful, informative, and friendly. The van was clean, in good working order, and ready for pickup. This was the best U-haul experience out of several different locations in several states. Thank you!! Highly recommended.
Mary Anne C.The windshield was rather dirty and there was no washer fluid. And some dust & pollen on one of the seats, but my overall expert was very very good. The women who helped me was superb! Friendly, knowledgeable and very customer service oriented. Kudos to her!
Nancy E.Still hard to do self check in. Staff was great.
Jereme P.The staff was amazing and the online check in system is so great thanks again
Joshua P.just was a key drop off
richard K.This was the most pleasant UHaul rental experience- or any rental experience- I have ever have- thank you thank you thank you! Your staff member was fabulous- friendly, personable, helpful, prompt, attentive to details…I could go on and on. Thank you so much!
Rachel R.Tell people about tolls and the use of their EZPass. The drop off location informed me my EZPass can't be used for Uhaul and to expect bills and fines. No one ever mentioned anything about toll options at pick up.
TAMMY W.The vehicle needed an oil change, the trouble message kept coming in
Michael D.Lock didn't open with code, had to wait for location to open. Delayed moving into new home.
Irene R.The location was convenient...The woman that waited on me, extremely pleasant.. my only concern is the ridiculous cost...$19.95 is deceiving.... That's not the location, that's the u haul company..
Katherine R.Exceptional service. These folks know customer service.
William N.Very Friendly, efficient and knowledgeable. The Rochester NH office was also very helpful.
John P.Excellent professional customer care. Top knotch on all angles.. I appreciated the kind woman that helped me today! She very helpful, friendly and polite from stare to finish. She made me feel like I was her top priority. The rental truck ran excellent. My rental fee was very fair and priced extremely affordable. This took a lot of stress off of my hands that day!! Thanks again C! Jm
Julie M.The manager there was extremely friendly and helpful, overall a great experience!
Susan H.Nothing! Fabulous experience all the way around. Womderful customer service by very friendly owner of Somersworth Storage. Loved that location was dog friendly as well!
Jacqueline J.The location was fine but the website is absolutely terrible. It took 90 minutes to go through the process of accessing the truck. Customer service had me on hold for an hour, and the location was closed so they couldn't help.
Paige D.She was exemplary. Simply went above and beyond her job, and that was amazing.
MARCUS S.outstanding
MARTIN B.We arrived at the drop off location at 9:45am. We waited until 10:50am for the employee to show up to work. Another customer was also waiting for the facility to open, which was supposed to have opened at 10am. My first attempt to return the truck using your online drop off web site, resulted in the app telling me that my mileage usage was 29,000 miles, even though I had entered the mileage correctly. It made no sense that the app would have known who I was, as it did not give me an opportunity to enter a contract number, or any other unique identifier to make such a calculation of mileage. There would have been no way for it to have known the mileage when we took possession of the truck. Separately, apparently, I exceeded my allotment of 85 miles, why such a low allotment, I don't understand. I could understand an excessive mileage charge had I driven the truck 500 miles, but I was not expecting a charge for having exceeded estimated travel distances. My last rental was with Penske, and I had no such mileage overage assessments charged. When I selected the same web site from my uhaul text message, it correctly knew who I was and calculated the mileage correctly. But because I was now using this method of return, after 10am, (the time I was to return it), the web site was assessing me a late charge. We purposely made sure to get to the drop off location on time so that if another customer was expecting to get a truck that morning, we would not be the cause of any delay. When the employee finally showed up for work, we returned the truck at the facility with her assistance.
JOHN H.The woman at the office that rented me the truck was very professional and very helpful thank u very much
Chad C.Excellent customer service the pickup process was quick and the same with the drop off. Have rented trucks from several locations this was definitely my best experience and will be where I plan on doing my future rentals through.
Richard W.No complaints. Everything went off without a hitch. Super easy. Would definelty use somersworth storage again.
JESSICA B.As an infrequent renter, I appreciated the ease of using the website for preliminary rental information and the great in-person support at the rental site.
Robert P.To have clearer directions on what to do when dropping equipment.
Lawrence C.the woman was awesome....
Joseph P.Was very appreciative of the help I received post co tract from UHaul, to get the proper rate! Thank you very much!
Joseph S.The location was fine, but the experience was not. Vans seem to be in high demand at the moment. I was able to get the rental but not at my preferred location. Somersworth was at the other end of town. I had my rental to end by 5:00 and I received an email that it was changed to 4:00 With traffic and stopping to fill my tank I arrived at the location to turn my vehicle in at 4:35. The location called me numerous times asking when I would be back at the location making me feel more stressed and rushed to get back to the location. When I finally arrived, it was very uncomfortable. The keys were grabbed and it the transaction was fast. I do no think I will be renting from this location or Uhaul for a while. The van was not even cleaned or wiped down after my use.
Kaitlyn G.Nothing I can think of. Everything was ready & we were on the road in 15 mins. THANKS.
Wayne G.I was not told that I only had 1 hour to pick up my reservation. We arrived on site and tried to follow the prompts and change the reservations but it didn't work and we sat on hold for 45 minutes and then discovered the key was in the lock box unlocked so we took it along with a dolly (which we had reserved). I received an email that my reservation was canceled I immediately called to let them know I did get the truck I reserved. She then accused me of stealing the truck. I found her to be very unfriendly... I feel the reservation process should be easier and explained better. When I reserved the truck I picked Biddeford for pick up location and then the reservation was emailed it said Somersworth, NH (over 1 hr away)... all in all not an easy or enjoyable experience.
Kimberly W.Very impressed with this place. All the girls in the office are awesome, and the whole place is impressively clean.
James L.Online access was not working
Christopher J.The odometer is not right on the truck I was over charged for mileage i am not happy at all I went not even 200 miles and was charged for almost 300 not a happy customer at all.
Amanda F.Nothing to be improved. Everything went smooth and very well done ??
PAUL G.Have cold water when i get there. ??????
Ricardo U.Way too expensive
Sarah F.The associate was very helpful!
Richard M.Having to upload the license took way too much time it should have been done when it the truck was reserved. All in all I was there for much longer than was necessary
Kelly J.