They didn’t have the equipment we had reserved.
Patrick S
Customer Reviews for Sonomax Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth and easy.
Emanuel CGood customer service easy pick up and drop off
Thanawat SWas charged for gas even though it was returned with MORE gas than was initially in the rental.
Elvin KNothing all was very good Help at the counter was the best part I will use this location in the future
Marek KClean the van before renting it.
Bennett HAll the equipment Uhaul allowed me to reserve at this location wasnt available but was still needed?? Love that there was no solution just an "oh well!" The truck was filthy, leftover food in the cup holders, trash on the floor, thick layer of grime on the steering wheel and dash board. You get what you pay for x1000.
Claire DVery easy for pick up but the inside was really dirty like if it hasn’t been cleaned in months
Victoria OEverything went so smoothly and so clean and i think his name was Tony? Was so friendly!
Sophie LThe truck I rented was very, VERY dirty in the cargo hold and the cabin. I had to sweep the back out myself and had a HUGE pile of dirt. The amount of DUST left over was atrocious. I used this truck to transport my personal belongings and I feel like it wasn’t right. Please have audits of vehicles at third party U-Haul vendors because every one that I visited and rented from don’t take care of their vehicles.
Alfred GY’all need to notify the customer if the rented equipment (dolly, etc.) isn’t available at the specified location. I was counting on having a dolly when I picked up the truck and wasn’t able to get one as that location didn’t have additional equipment.
Ryan MI hate the app. Took too long to use the app. Luckily the people at this location were very helpful
Eric CThe return process was very quick and the representative was very courteous and service oriented. A pleasure to work with on the return.
GEORGE PI feel like the truck wasn't very clean when we got it. It wasn't a big deal, we were just moving so it didn't need to be all that clean. But it could have been better.
Carly NEquipment was not there
Olivier GVery nice
Wilfredo DAlways a great rental experience @ Sonomax. Exactly what was needed, great staff & support.
Robert BThe best thing about rental here is the staff who were all awesome, getting me sorted with my rental and simple/easy upon return. Everything else was as expected. I really liked that you could set a reservation to pickup whenever you wanted, they are open 24 hr/day.
Robert BGreat team at Sonomax! I was a little concerned about how it would go but everything was awesome and those guys totally made it an easy rental!
Robert BThey were able to accommodate packages left for next day pickup Excellent customer service
Debra SThe staff at Sonomax were great and very helpful. The van needs an oil change and air in the tire. Driver's door did not close very well..
Jon ZIs good 👍
Pedro SI don't appreciate U-haul pushing customers to only use their phone for all paperwork. The staff is friendly and the place is dependable as far as if you reserve a truck, it will be there. Thank you.
chris jattendant was helpful and efficient
Steven GGreat service!
Anwar AThe dispatch personnel is excellent.
Shahinur RI requested a location that was walking distance to me. I requested the van a week in advance. They said they had it. Two days before my move they said they didn’t have the equipment so I had to spend $15 in an Uber to get to the location that did have it. Absolutely insane
Jeannie LTo make sure someone takes care of the vans. The one I rent it today was filthy dirty. Dog hair dirt all over seats were dirty. Seats were dirty. The back of the van was also dirty. I have rent it multiple vehicles. But first time with U-Haul. And today my experience wasn’t good.
Samuel GThe best
Julissa CIt was a wonderful experience from beginning to end. Easy and quick.
Jennefra AI had two furniture dollys included in my reservation, but the location did not have available.
Joseph SGreat service
MACIEJ WThe guy that runs this uhual rental location is top notch. Super chill, quick and kind. And that’s from a New Yorker. 5 stars all around!
Michael MContract number 97334008 The vehicle was in decent condition albeit smelly... At check out I was charged $25 for cleaning when I only used the van to take a bicycle from Brooklyn to Manhattan, and I left it the exact same way it was when I picked it up. I complaint about this over the phone with U-Haul and was assured the $25 would be removed, but did not receive any email or confirmation that the $25 charge was in fact removed.
Michele Bdropped off with 3/4 tank of gas as requested but was still charged $10 for 3 gal of gas
mark hNice Gentleman an respeful helpfully.very clean equipment and easy to follow instructions.
DAVID DEfficient and friendly
Sharon LThey don’t carry any of the extras or accessories like boxes, blankets, etc. The U-Haul app doesn’t indicate that and should update to reflect this,
Daniel NWas great experience was in and out. Thank you
Carlos RDog hair in truck AC didn’t work so when we put the windows down the dog hair would fly in our face didn’t have to to exchange
dontea cJust ask for Tony he knows what he is doing
Freddy VCustomer service was horrible at the Brooklyn Wueens Express way location. Staff was unprofessional and unorganized. Staff repeatedly calling customer over to ask for information that should have asked for during initial encounter. Staff needs big training and skill sets.
Geron OThe hand truck I reserved and paid for was not available.
Michael BWe had a two hour delay, as the entire U-Haul computer system was down the whole morning. Really a horrible situation. Will think twice before I use uhaul again. This has nothing to do with the staff and professionalism at the location. He was great once the delay was over
Edward J