Customer Reviews for Sonomax Inc
(U-Haul Neighborhood Dealer)

487 reviews

278 Greenpoint Ave   Greenpoint, NY 11222

(718) 210-4264

Office Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(718) 210-4264

278 Greenpoint Ave
Greenpoint, NY 11222

Services at this Location:

Office Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

Customer did not leave a comment.

Ryan S 
Rating:
4.0

Customer did not leave a comment.

Cooper L 
Rating:
5.0

Customer did not leave a comment.

Carlton W 
Rating:
3.0

Customer did not leave a comment.

Emmanuel M 
Rating:
1.0

Was charged for gas even though it was returned with MORE gas than was initially in the rental.

Elvin K 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Nothing all was very good Help at the counter was the best part I will use this location in the future

Marek K 
Rating:
5.0

Clean the van before renting it.

Bennett H 
Rating:
2.0

Customer did not leave a comment.

SCOTT S 
Rating:
3.0

All the equipment Uhaul allowed me to reserve at this location wasnt available but was still needed?? Love that there was no solution just an "oh well!" The truck was filthy, leftover food in the cup holders, trash on the floor, thick layer of grime on the steering wheel and dash board. You get what you pay for x1000.

Claire D 
Rating:
4.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Very easy for pick up but the inside was really dirty like if it hasn’t been cleaned in months

Victoria O 
Rating:
5.0

Everything went so smoothly and so clean and i think his name was Tony? Was so friendly!

Sophie L 
Rating:
2.0

The truck I rented was very, VERY dirty in the cargo hold and the cabin. I had to sweep the back out myself and had a HUGE pile of dirt. The amount of DUST left over was atrocious. I used this truck to transport my personal belongings and I feel like it wasn’t right. Please have audits of vehicles at third party U-Haul vendors because every one that I visited and rented from don’t take care of their vehicles.

Alfred G 
Rating:
3.0

Y’all need to notify the customer if the rented equipment (dolly, etc.) isn’t available at the specified location. I was counting on having a dolly when I picked up the truck and wasn’t able to get one as that location didn’t have additional equipment.

Ryan M 
Rating:
5.0

I hate the app. Took too long to use the app. Luckily the people at this location were very helpful

Eric C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

The return process was very quick and the representative was very courteous and service oriented. A pleasure to work with on the return.

GEORGE P 
Rating:
4.0

I feel like the truck wasn't very clean when we got it. It wasn't a big deal, we were just moving so it didn't need to be all that clean. But it could have been better.

Carly N 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

Customer did not leave a comment.

KUMARI S 
Rating:
2.0

Equipment was not there

Olivier G 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Cezariusz C 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Very nice

Wilfredo D 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Itzel V 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Always a great rental experience @ Sonomax. Exactly what was needed, great staff & support.

Robert B 
Rating:
5.0

The best thing about rental here is the staff who were all awesome, getting me sorted with my rental and simple/easy upon return. Everything else was as expected. I really liked that you could set a reservation to pickup whenever you wanted, they are open 24 hr/day.

Robert B 
Rating:
5.0

Great team at Sonomax! I was a little concerned about how it would go but everything was awesome and those guys totally made it an easy rental!

Robert B 
Rating:
5.0

They were able to accommodate packages left for next day pickup Excellent customer service

Debra S 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

The staff at Sonomax were great and very helpful. The van needs an oil change and air in the tire. Driver's door did not close very well..

Jon Z 
Rating:
5.0

Customer did not leave a comment.

Kim C 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Is good 👍

Pedro S 
Rating:
4.0

I don't appreciate U-haul pushing customers to only use their phone for all paperwork. The staff is friendly and the place is dependable as far as if you reserve a truck, it will be there. Thank you.

chris j 
Rating:
5.0

attendant was helpful and efficient

Steven G 
Rating:
3.0

Customer did not leave a comment.

Lizzie F 
Rating:
5.0

Great service!

Anwar A 
Rating:
1.0

Customer did not leave a comment.

Anja L 
Rating:
5.0

The dispatch personnel is excellent.

Shahinur R 
Rating:
2.0

Customer did not leave a comment.

DAMIAN F 
Rating:
2.0

I requested a location that was walking distance to me. I requested the van a week in advance. They said they had it. Two days before my move they said they didn’t have the equipment so I had to spend $15 in an Uber to get to the location that did have it. Absolutely insane

Jeannie L 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
2.0

To make sure someone takes care of the vans. The one I rent it today was filthy dirty. Dog hair dirt all over seats were dirty. Seats were dirty. The back of the van was also dirty. I have rent it multiple vehicles. But first time with U-Haul. And today my experience wasn’t good.

Samuel G 
Rating:
5.0

The best

Julissa C 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

JANINEM S 
Rating:
5.0

It was a wonderful experience from beginning to end. Easy and quick.

Jennefra A 
Rating:
4.0

Customer did not leave a comment.

Sean G 
Rating:
3.0

I had two furniture dollys included in my reservation, but the location did not have available.

Joseph S 
Rating:
5.0

Great service

MACIEJ W 
Rating:
5.0

Customer did not leave a comment.

Andrzej S 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Cooper L 
Rating:
5.0

Customer did not leave a comment.

Cooper L 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

The guy that runs this uhual rental location is top notch. Super chill, quick and kind. And that’s from a New Yorker. 5 stars all around!

Michael M 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN J 
Rating:
3.0

Contract number 97334008 The vehicle was in decent condition albeit smelly... At check out I was charged $25 for cleaning when I only used the van to take a bicycle from Brooklyn to Manhattan, and I left it the exact same way it was when I picked it up. I complaint about this over the phone with U-Haul and was assured the $25 would be removed, but did not receive any email or confirmation that the $25 charge was in fact removed.

Michele B 
Rating:
5.0

Customer did not leave a comment.

Andrzej S 
Rating:
3.0

dropped off with 3/4 tank of gas as requested but was still charged $10 for 3 gal of gas

mark h 
Rating:
5.0

Customer did not leave a comment.

Andrzej S 
Rating:
3.0

Customer did not leave a comment.

Oskar D 
Rating:
5.0

Nice Gentleman an respeful helpfully.very clean equipment and easy to follow instructions.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Evan B 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

Customer did not leave a comment.

Patricia E 
Rating:
5.0

Efficient and friendly

Sharon L 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

Customer did not leave a comment.

Kergan C 
Rating:
5.0

Customer did not leave a comment.

tomasz k 
Rating:
4.0

They don’t carry any of the extras or accessories like boxes, blankets, etc. The U-Haul app doesn’t indicate that and should update to reflect this,

Daniel N 
Rating:
5.0

Was great experience was in and out. Thank you

Carlos R 
Rating:
5.0

Dog hair in truck AC didn’t work so when we put the windows down the dog hair would fly in our face didn’t have to to exchange

dontea c 
Rating:
5.0

Just ask for Tony he knows what he is doing

Freddy V 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
1.0

Customer service was horrible at the Brooklyn Wueens Express way location. Staff was unprofessional and unorganized. Staff repeatedly calling customer over to ask for information that should have asked for during initial encounter. Staff needs big training and skill sets.

Geron O 
Rating:
5.0

The hand truck I reserved and paid for was not available.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
4.0

We had a two hour delay, as the entire U-Haul computer system was down the whole morning. Really a horrible situation. Will think twice before I use uhaul again. This has nothing to do with the staff and professionalism at the location. He was great once the delay was over

Edward J 
Rating:
3.0

Honestly I feel I was over price can’t prove it but I won’t be using u haul again.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Sipp A 
Rating:
5.0

Customer did not leave a comment.

Ozeas L 
Rating:
5.0

The pictures to check condition are obviously stock photos and not the actual truck. So I was a little disappointed when the whole truck was covered in graffiti and I had to update each and every picture. It also wasn’t new graffiti. So maybe update some of the pictures to check the condition of the truck.

Chasity M 
Rating:
5.0

Staff were super nice. Quick and easy rental experience!

Joshua A 
Rating:
1.0

Just fuel station. No real signs. Cashier was - why havnt you checked out etc - then I’ll take keys.

stephen c 
No reviews have been submitted for this location.
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