Customer Reviews for Sooke Tools and Equipment Rentals

Great folks very helpful

CuStomer service on the web and phone are horrible! And expecting someone to pick up 25+km away is NOT a guaranteed truck. Expect a customer to take a bigger truck that costs More is not ok. Nor to pay gas and mileage from a non preferred location!

Adorable Team !!

explain why I was charged for 2 extra days and a 30.00 charge i should only have been charged for 1 day

The service at the pick up location was lacking to say the least. They were unfriendly and once I was finally given the keys, I was they sent to find my truck in a group of trucks. The one I was originally assigned didn't start, so overall not great. The drop off at 976 Goldstream was the complete opposite. Friendly and helpful and very quick. If I have rent in the future I would choose this location. I used the Goldstream location a couple years ago and the experience was good both times.

Very helpful staff ... Always a good experience. Thanks!

Nothing to do here, he was totally friendly, truck was ready when I got there, great experience overall.

The parking is a bit tight, hard to maneuver around other customers.

Great service! Trustworthy and accommodating! Excellent service overall!

dropping off during off business hours was great!

Charged my card without explaining the charges for fuel, I had to question this charge. I was charged for cleaning fee after leaving the dropoff locations despite leaving the truck clean.

Have people working t the desk who know how to be informative and knowledgeable to the customers, especially first time customers. They didn't give us any information we needed, massively underestimated of mileage so the quote was way off and when we called them to sort things out because we were frustrated they hung up the phone on us. Extremely pissed off at the service we received and will never be using the uhaul location we went to again. Horrendous service.

Horrible I will never use uhaul after this experience and situation that happened. Booked uhaul in Victoria to have to go to sooke to get my right rental than drive back to Victoria to pack up had to return vehicle all the way back to sooke such a huge inconvenience, waste of time and money. I will pay a company to move me next time with the amount I was charged it would of been much easier.

Friendly efficient service on every visit. Thanks!

Great to book, the equipment I needed was what I got.

The moving blankets we ordered were not available for our move.

I had to drive a ways to get to this location, the only reason why I wouldn't recommend. Otherwise service was great.

Hard to find

If there were six stars to pick I would give them that rating! Well worth the drive to Sooke! Thank you!!

By far the best customer service we've had in a very long time. The gentlemen that owns the location is super helpful and friendly. We would go out of our way to use this location again.

Everything was ready to go, and very easy and simple process to return

After returning the trailer I noticed I was billed for 2 days. I returned the trailer an hour and 40 minutes later. Don't think it deserves a full day charge.

Excellent customer service.

I was overcharged $1,707.84 and have been emailing with the representative Shawn Sahw for over a month hand have yet to receive my refund. I believe he is incompetent. I am out A LOT of money with no promise of when it will arrive. I have tired calling Uhaul many times to PLEASE work with someone else on this refund and have been told each time that I can only work with him and have to wait for him to contact me. Which is extremely frustrating. I am a very dissatisfied customer, and will not be using Uhaul again and will never be recommending anyone to use Uhaul.

Thank you!

did not get a dolly for transporting goods even tho reserved - only realized when back home which was a bit of a longer drive as original pick-up location was changed. that gave us an extra day free of charge, however

The location was not easy to find. GPS location was off a street, and the signage was poor.

illegal tires ( 2 totally different ones) so of course one blew while I was driving in the Rockies.. needed to wait for Kal TIre to change tire, of course they came with the wrong one as you had the wrong ( plus 2 different tires on the trailer) had to wait for him to go back and get the proper tire.. waited over 2 1/2 hrs... Yo put me in a very dangerous situation...

The 26ft truck I rented was in poor mechanical condition rattle in front end annoying chirp from engine every 15 seconds, Would be nice to feel secure driving to destination with out worrying about breakdown.

He was quick and refunded me the charge of the dolly no questions.

I had a 26' truck arranged to pick up in Sooke and I called and reserved a smaller truck from the Goldstream location. When my husband arrived at the Goldstream location to pay for the truck they knew nothing about it. My husband spend over an hour on the phone trying to sort this out and was hung up on 4 times. I made 5 calls to U Haul and was hung up on 4 times. I am extremely upset about our whole experience and unless some compensation is sent our way I will never use U Haul again and I will spread the word as to our horrific experience. When I went to the Sooke location to pay for the 26' truck I was informed by the owner that a truck he rented out 3 days ago had not been returned and was now 2 days “missing”. He called the customer and asked that the truck be returned or he would report it stolen. The customer agreed to bring back the truck. The customer then called back 5 minutes later to tell the owner of the Sooke location (Sooke Tool and Equipment Rental) to just report the truck stolen. This is appalling service for U Haul. Ali Thornton 778-352-3520 I do expect to hear from someone regarding the exceptionally poor service.

Easy pickup and drop-off. No problems with the truck, everything worked. Staff was fine, nothing exceptional.

Staff were efficient, friendly and helpful. The trailer was exactly what we needed. Third time we have used Uhaul in two provinces. Excellent service every time.

I reserved a trailer in Victoria. I was called two days before my reservation and told there was no trailer in Victoria. I had to drive 1.5 hours round trip to get the trailer. Very frustrating.

Do not know.

After taking a Victoria Transit bus an hour and a half to get old to Sooke, because you couldn't Supply me with a 10-foot van out of a Sydney because once you get above 10 feet it's considered commercial and would have cost me $150 more to take the ferry oh, the location was closed even though it was supposed to be open, had to spend two hours on the phone with customer support trying to get the code to get the keys

I was supposed to pick up on Topaz in Victoria. This was a terrible experience...trucks everywhere, a long line of people, and vehicles being given randomly to people without a reservation. We booked a truck 2 months in advance, had to wait 1.5 hours to get paperwork, then was told no truck we wanted existed!! Had to go to Sooke for the ONE truck available and was still not what we had reserved. I would NOT recommend the facility on Topaz at all.

Issue with original UHaul reservation and 24/7 Pickup. Between the two problems, it took me 2 hours to pick up vehicle and I didn't even properly complete the final checks. I spent over an hour on hold with customer support. Only because in the middle of my pick up, it 'cancelled my reservation' and I needed to call customer support. Wasted my and my helps valuable time for no reason. Truck was fine (although missing lock) and drop off was quick as business was open during that time and person handled close out admin.

No problems with drop off, good service.

Truck was clean and good shape. As for the trailer please see file #2427460

Provide renters with better instructions for after hours drop-off. I had to look for the key drop box which was a little bit difficult to find in the dark. Lighting near the box would help - even a small motion detector light. Otherwise, all good.

Will definitely use next time!

24 hour drop off

I've never had a problem at this one-way drop-off location, and the location is very handy for me.

Actually give what they order and where they book it.

I was told theyre was a trailer there for me and i was rented out to someone eles when i got there.

Received the rental trailer back eficiently and closed out the account without any problems.

There was a piece of trim missing that would have covered some exposed wiring. Some duct tape would have been an acceptable temporary measure. When you reach for the seat belt, it was usual to end up with a hand full of wites!

You charged me for two days and I brought the trailer back in about 5-6 hours. the same night that I rented it. They never told me a day rental isnt 24 hours like I am used to. I have been a long time U-Haul coustomer. RIchard Wilson 250) 618-2077

Improve the information update for the potential price change if you alter the time and date of your reservation. Help customers with information to obtain liability insurance and make sure people know they are only covered for $200,000 if they do not have their own auto insurance policy!!

Although the computer program features for rentals is time consuming, the customer service was great! Make it quicker and easier to stream line the rental process?? Thank you!

Teach your employees to respect customers and do not say bad words (f). This is what a girl said to me when I was angry about the drop off location. She said that word for me many times and closed the phone.