My unfavorable remark is that I have asked for a receipt to be emailed three times and still have not received one.
DANIEL G
Customer Reviews for Sooke Tools and Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of anything right now
MINDY BGreat customer service. They hooked up the trailer for me and was ready to go. Showed up to return the trailer and my bill was emailed to me right away.
JUSTIN RI would not recommend the Victoria topaz location to anyone. There was one of the worse experiences Thank you Sooke location for fixing the problems
Tasha TPrior to giving out a tool can you please either make mention, the price of the rental or charge for it prior to leaving the store so there is no surprises when bringing the tool back. Assumed this was a no charge since I had already paid for my rental and left the store with the tool, and little did I know there was a charge for it on return. Thanks and that's it.
JUSTIN RFriendly efficient service
ANGELA HI keep coming back here because the people are efficient, polite and professional.
STEPHEN HBy far the best U-Haul location I have been to. Service was over above my expectations. The staff there are always there to help and the always had equipment available ready to go. Thanks for everything you have done for us and give you a 10/10 and more of it was allowable!
JUSTIN RSweep / air out truck before giving to customer.
DYLAN PGreat customer service, very quick service, very friendly, and just a great experience. Thanks you!!
JUSTIN RAlways Great Service...
JANICE FUnlike other Uhaul places it was efficient and easy to use.
Jayson ZMathis was professional, mannerless, knowledgeable and very efficient!
Timothy SGreat location for a brief truck rental
Xiao TThe kiosk location was great. Uhaul was the problem. You guys canceled my reservation 2 minutes after the pickup time. Which if I remember correctly, goes against your own policy. The kiosk employee called you guys and solved the issue but he and I were very confused and frustrated that this occurred. I’m not impressed with uhaul
JESSE MWe had ordered the truck from Sidney BC, and even though we gave a month notice , when the time came we had to pick it up from Sooke, which really upset our schedule!
PETER JVery happy with the service overall. Complete inventory of everything required for a move was on site. Truck was well maintained . Thanks for your excellent service.
JAMES FPart of an equipment rental company.... Staff was good but card machine didn't work.. royal pain..
Antoine NNot much, owner was very personalbe, helpful, place was easy to find .Thank you
THOMAS BNothing. Was all great
Eugene LWe rented the 15ft U-Haul & the truck handle well, even over the passes in BC. One suggestion I would make, for winter driving, is to have a snow brush in the cab..
Patricia SThe fuel in truck was low. I had a voicemail for a pick up in Langford, which is closer to me (at the time), tomorrow (Thursday October 31). I called to get a time arranged, only to be told it wasn’t ready til Friday (November 1st). My move out time was specifically at 1pm on Friday (November 1st) I had to pick up from Sooke, which was a 45 min drive from me.
CRYSTAL SRes#10875538 I was to pick-up on Tuesday 10/8/2024 drop off Wednesday 10/9/2024. Made the Res. on Thursday Oct 3, and I was to pick up trailer at 4pm. Tuesday 8th but the Topaz U-Haul phoned me 1/2 hour (3:30pm} before my pick-up time (4pm) and told they did not have the trailer. They told me that if hurried to Sooke get there before 5 I could get one there. Victoria to Sooke is a2 1/2 hour trip during this rush hour time. That was no help to me. I needed the trailer Tuesday evening to load so it could be on the road at 7am Wednesday morning. All my arrangements were made for this transporting time. Only way I could pick-up the Sooke trailer was at 8am now. Why did Topaz U-Haul wait until it was too late for me to get a trailer in time. I also had to go out of our arrange way to pick up and return the Sooke trailer. Now the Sooke U-Haul Res.# 10875538 I picked up from was very good customer service even turned my hitch around and helped me hock up. If you had Sooke U-Haul train the Victoria Topaz some training you might save a much needed U-Haul location. Terry Seney seney@live.ca
TERRY SITS BETWEEN TERIYAKI HOUSE AND THE HIGH SCHOOL Google maps sucks Great experience with uhaul
TAMMY MHonestly... it was a great deal and well worth it to move in one load!
ALEXANDRA BFast
HUNG TNo matter how good your GPS is, You can't find this location which seems like it is on Sooke Road but it is just backing onto it. Steps to the store were broken. The store owner even refused to come out of the store for a walk-through. He said his job is only inside and he does not come out for this. It seems like UHaul does not pay him well or UHaul lacks training of Customer Service to the Dealers.
Mantej BPerfect good job they should take over the location on topaz ave as the employees havent got a clue see complaints
Ronald HStephan & his Son were excellent to work with ! I recommend them 100% Thank you very much guys! Take care.
THOMAS BAlways friendly and helpful staff, quick and efficient rental process
Ian RHad a hard time finding. A sign on road would be helpful. Ordered a dolly, but this location has none. Caused a lot of grief. U Haul should be accurate with the equipment their locations carry.
Dan DLocation was excellent
Kenneth MThe whole experience was wonderful, from the agents I spoke with in person as well as the people I spoke with on the phone. They were all very helpful, and made a stressful situation (moving 2100 km across Canada) much more pleasant. Thank you Mike Schroeder
Michael SIt was great 👍
Nicholas DThe inside of the trailer had not been cleaned. Other than that it was great
Jack MFriendly, flexible and very helpful
Lisa LGreat service! Convenient location for my needs!
dill hHandy location, friendly/helpful staff. Solid selection of tools, fittings for any job, move too.
Thomas MHaving the vehicles with more fuel in - at least half a tank. Having the vehicles cleaned and swept out in cab as well as in the back would be nice. Mechanical maintenance??
Michele GExcellent all around. Great customer service. Fast turn around. I can't even count how many times I've used u-haul over the years and this is probably the most efficient, friendly experience so far! I wish I had the young man's name who helped me for pick up and drop off... but can't say enough great things. Thank you for helping make my move day the best!
Kathryn MThe whole process was smooth
darryl rWhen I picked up the vehicle, the gentleman told me the fuel was at a certain area on the form when I went and looked up the truck after I drove away it was at least a quarter below what he had said. The truck had a bunch of debris on it from underneath the tree the wipers you couldn’t see when using. Wasn’t the best experience to be honest. When I dropped it off at the other location great customer service would recommend them.
Darcy SVery good customer service
Kiryn Q